592 Empathy courses

Customer Service Essentials 1 Day Training in Perth, UK

10 Soft Skills You Need 1 Day Training in Sunderland

10 Soft Skills You Need 1 Day Training in Paisley

10 Soft Skills You Need 1 Day Training in Canterbury

10 Soft Skills You Need 1 Day Training in Aberystwyth

10 Soft Skills You Need 1 Day Training in Kingston upon Hull

10 Soft Skills You Need 1 Day Training in Dublin

The Moccasin Manager, The Moccasin Approach, Management Training, Management Development,

The Art of Negotiation Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

FORS Approved Virtual Reality Safe Urban Driving Training Registration will begin at 7:30 AM. The training will begin promptly at 8:00 AM. Please plan your arrival accordingly to ensure you don't miss any important information. Equip your drivers with the skills to navigate urban roads safely with our innovative VR training course. This DVSA-approved, 7-hour course utilises virtual reality to create a fully immersive learning experience. Drivers will gain a firsthand perspective of the challenges faced by vulnerable road users, such as cyclists, in a safe and controlled environment. Benefits: Immersive Learning: Develop empathy and understanding of vulnerable road users through VR simulations. Accessible & Risk-Free: Learn defensive driving techniques without the need for on-road cycling experience. Consistent Quality: Get a standardised training experience unlike unpredictable real-world scenarios. Course Content: The Changing Urban Landscape Sharing the Road with Vulnerable Users Defensive Driving Techniques Driver Attitude and Perception Impact of Driver Fitness on Safety Hazard Recognition for Vulnerable Road Users Compliance and Recognition: This course meets the requirements of: Work Related Road Risk (WRRR) FORS Silver Level CLOCS Standard Invest in your drivers' safety and the safety of vulnerable road users. Enroll today! Please review our Terms and Conditions for more information.