1239 Emotions courses delivered Online

Description Couples Therapy diploma The Couples Therapy Diploma Course details the different life stages humans go through as individuals, as couples and as families and explains in a progressive way how the therapy exactly works, the various skills used, the different kinds of couples and also about family therapy. The design of the course is such that it helps to understand relationships and problems associated with family. Communication methods and thought patterns are studied in detail and also how such factors can harm or ruin a relationship should they be used in the wrong way. It is not only the relationship between couples that are studied but the course studies in detail the effects of such relationships on the whole family. Often, people and relationships are not as simple as they seem. The deeper we understand ourselves, the better equipped we become to bring positive change in our relationships and lives. Towards the end of the course, you will study the various techniques in therapy that can be used to resolve issues and the various options that are available to therapists when they work with couples or families. The intention behind the Couples Therapy Diploma Course is to help understand Family Therapy in a better manner. This course is a great introduction course if you wish to learn more about this field. If you are already in the holistic therapy field, this is a good course for professional development. If you wish to develop an understanding of your own relationships and the communication within them, this becomes a more personal interest course. What You Will Learn 1: Introduction to Couple Therapy 2: Intimacy and Relationships 3: Reframing Views 4: Communication Methods 5: Conflict Resolution 6: Cognitive Methods 7: Skills Required for Relationship Contracting 8: Operating with Emotions 9: Home Assignment 10: Addressing Infidelity 11: Cementing Change and Maintaining Progress Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Introducing the “How to Keep a Relationship Strong and Happy” Package: Your Blueprint for Long-lasting Love, Respect, and Happiness Are you looking to build a solid foundation and keep your relationship thriving with love, respect, and happiness? Miss Date Doctor is delighted to present our exclusive “How to Keep a Relationship Strong and Happy” package. Designed to provide you with the essential tools and guidance, this comprehensive relationship coaching program will empower you to create a lasting and fulfilling bond with your partner. With our package, you’ll learn invaluable strategies to foster respect, effectively manage conflicts, maintain physical and emotional intimacy, cultivate empathy, and nurture love. We understand that every relationship is unique, which is why our experienced relationship coaches will tailor their expertise to address your specific needs and goals. Why should you invest in the “How to Keep a Relationship Strong and Happy” package? Because a strong and happy relationship requires effort, commitment, and the right knowledge. Here’s how our package can help: Cultivating Respect: Respect forms the foundation of any healthy relationship. Our package will guide you on how to establish mutual respect, communicate effectively, and create a safe and supportive environment where both partners feel valued and appreciated. By learning the principles of respect, you’ll build a strong bond that withstands the test of time. Conflict Management Strategies: Conflicts are inevitable in any relationship, but how you handle them can make all the difference. Our expert coaches will teach you effective conflict resolution techniques, helping you navigate disagreements with grace and understanding. By learning healthy communication styles and negotiation skills, you’ll resolve conflicts while strengthening your connection. Maintaining Physical and Emotional Intimacy: Physical and emotional intimacy are essential for a thriving relationship. Our package will provide you with practical tips and guidance to keep the spark alive, reignite passion, and deepen your emotional connection. You’ll explore techniques to enhance intimacy, explore each other’s needs and desires, and create a satisfying and fulfilling bond. Cultivating Empathy and Understanding: Empathy is the key to fostering understanding and compassion in your relationship. Our coaches will guide you through exercises and techniques to enhance empathy, helping you better understand your partner’s perspective, needs, and emotions. By cultivating empathy, you’ll foster a deeper connection and create a harmonious and supportive partnership. Nurturing Love and Connection: Love is a journey that requires nurturing and continuous effort. Our package will provide you with the tools and strategies to keep the love alive. You’ll explore ways to express love and appreciation, create shared experiences, and maintain a sense of adventure and excitement. Together, we’ll ensure that your relationship remains vibrant and filled with joy. Continuous Support and Guidance: Throughout your journey, our dedicated relationship coaches will provide ongoing support and guidance. You’ll have access to personalized advice, resources, and strategies to address any challenges that may arise. With our support, you’ll feel confident in navigating the ups and downs of your relationship and maintaining a strong and happy partnership. Invest in the “How to Keep a Relationship Strong and Happy” package from Miss Date Doctor today and embark on a transformative journey towards building a lasting and fulfilling relationship. Discover the secrets to love, respect, happiness, and connection that will enrich your lives for years to come. Contact Miss Date Doctor now to book your package and create a relationship that stands the test of time. Happiness and fulfillment await you and your partner. Don’t wait—start building the love you deserve today! 4 x 1 hour session https://relationshipsmdd.com/product/how-to-keep-a-relationship-strong-and-happy-package/

This course is an exquisite journey into the art of creating stunning floral arrangements that captivate the senses and evoke emotions. Here you will learn the fundamentals of colour theory, flower selection, arrangement techniques, and the secrets behind creating breathtaking bouquets and installations. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Get an introduction to various flower designs Realise the difference between floral design and flower arranging Know tools of the trade like water, adjectives, pins, scissors and more Recognise the science of colours and how the colour choices can be driven by emotion Know how to express your emotions through colours Gain a better understanding of the monochromatic colours and complementary colours Acquire knowledge of visual mass, physical weight and placement Recognise the 4 floral styles for memorable arrangements Know how to boost career opportunities in the same field Floral Design Training Course Overview This online floral design certification course will help you recognise the difference between floral design and flower arranging. This popular online course will also help understand the tools of the trade like water, adjectives, pins, scissors and more. This self-paced floral design certification course will also educate you on how to express your emotions through colours and understanding visual mass and physical weight. This popular online course will also help you gain a comprehensive understanding of the career opportunities available in this domain. By the end of the course, you will obtain a thorough understanding of the tools and strategies used for floral designing. This career-advancement online course will also help you develop the expertise and skills required to kickstart your career as a professional florist. Who should take this course? This online floral design certification course is the best fit for those who desire to understand how to make the most of the flowers and provide their clients with the best floral designs. Anyone who aspires to give a headstart to their career as a confident florist can also take this online course. Entry Requirement There are no academic entry requirements for this floral design online training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This floral design online training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Welcome Floral Design for Beginners Introduction The Difference Between Floral Design and Flower Arranging Checkpoint Challenge Tools of Trade Supplies Water and Additives Scissor Sharpening Pin Frogs: Silly Name, Extremely Useful Tools of the Trade Summary Color is a Science. Color Choices are Driven By Emotion Emotional Expressions Through Color Monochromatic Colors Unify Complementary Colors Are.Well, Complimentary Color is a Science Summary Balance and Perspective: Visual Mass, Physical Weight and Placement Understanding Visual Mass and Physical Weight Balance and Perspective Summary Memorable Arrangements Contain 4 Floral Styles Line, Focal, Mass, and Filler Elements Memorable Arrangements Summary Containers: An Integral Part of Your Story Containers Summary Supplementals Knowing When To Stop Supplementals Summary The Secret Sauce: Personalization Twist It! Career Opportunities Growing Your Business Summary What Have You Learned Learning When to Stop Top 10 Floral Design Tips Top 10 Tips for Floral Designers Assessment Assessment - Floral Design Online Training Course Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

The 'Dealing With Difficult People - Diploma' course offers a transformative learning experience, designed to equip you with the skills to navigate and manage challenging interpersonal interactions effectively. This course is not merely an educational pursuit; it's a journey towards personal and professional growth. Beginning with the fundamentals of understanding difficult behaviour, the curriculum progresses through foundational tips and tools, providing a deep dive into the psychology behind challenging interactions. Each module is crafted to build upon the last, ensuring a comprehensive understanding of the subject. From exploring the dynamics of difficult relationships in Module 04 to discovering practical solutions in Module 05, the course is tailored to offer actionable strategies. The 'Problem-Solving' module stands out as a pinnacle of learning, equipping you with the techniques to resolve conflicts adeptly. Concluding with final notes and a bonus video on dealing with emotions and anger, this course offers a well-rounded approach to mastering the art of dealing with difficult people in any setting, be it personal or professional. Learning Outcomes Understand the core principles behind difficult behaviours and how to approach them. Employ foundational strategies for managing challenging interactions. Develop effective relationship management skills in difficult scenarios. Master solution-focused techniques for resolving conflicts. Gain insights into emotional self-management, particularly in dealing with anger. Why choose this Dealing With Difficult People - Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Dealing With Difficult People - Diploma for? Individuals seeking to improve their conflict resolution skills. Professionals aiming to enhance their interpersonal communication. Managers and team leaders looking to foster a positive workplace environment. Customer service representatives dealing with challenging clients. Anyone interested in personal development and effective communication. Career path Human Resources Manager - £35,000 to £50,000 Customer Service Leader - £20,000 to £30,000 Team Supervisor - £24,000 to £35,000 Conflict Resolution Consultant - £30,000 to £45,000 Corporate Trainer - £25,000 to £40,000 Counsellor - £22,000 to £30,000 Prerequisites This Dealing With Difficult People - Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Dealing With Difficult People - Diploma Module 01: Difficult Promo 00:06:00 Module 02: Fundamentals 00:08:00 Module 03: Foundational Tips and Tools 00:16:00 Module 04: Difficult People - Relationships 00:13:00 Module 05: Difficult People - Solutions 00:13:00 Module 06: Problem - Solving 00:14:00 Module 07: Final Notes and Tips 00:10:00 Module 08: Bonus Video - dealing With Emotions & Anger 00:10:00 Assignment Assignment - Dealing With Difficult People - Diploma 00:00:00

Discover the Montessori method for nurturing your child's natural curiosity and love of learning. Explore the benefits of this unique approach, including self-directed learning, social collaboration, and holistic development in a prepared and supportive environment. Learn how Montessori education can empower your child to thrive in early childhood and beyond.

Unlock the secrets of your feline friend's world with our comprehensive course designed for every cat enthusiast. From the moment they curl up on your lap to the mysterious times they disappear into their own realm, this course delves into every facet of feline behaviour and psychology. Discover why your cat communicates the way they do, understand their unique needs, and learn to interpret the subtle nuances of their body language. This course will help you bridge the gap between human and feline, offering insights into their sleeping, hunting, and toileting habits that trace back to their origins. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Whether you're a new cat parent or a seasoned feline aficionado, our course covers everything from the quirky to the quintessential aspects of cat behaviour. Why do cats purr, hiss, or play with their prey? What drives them to rub against things or knead with their paws? With each module, you'll gain a deeper understanding of your cat's actions, emotions, and the intricate ways they interact with their environment. Dive into the intricacies of feline social dynamics, manage multi-cat households with ease, and ensure your cat's well-being and safety. Join us on this journey to become fluent in the language of cats and foster a harmonious bond with your furry companion. Course Curriculum Module 01: Domestication of Cats Module 02: Communication & Stress According to Origin Module 03: Sleeping & Toileting According to Origin Module 04: Hunting & Drinking Water According to Origin Module 05: Reproduction & Disease According to Origin Module 06: Another Type of Cats - Feral Cats Module 07: Understanding Feline Body Language Module 08: Understanding Common Behaviour Module 09: Understanding Cat Communication Module 10: Types of Feline Need Module 11: Do Cats Feel Love and Other Human Emotions? Module 12: How Smart Are Cats? Module 13: Why Do Cats Hiss? Module 14: Why Do Cats Purr? Module 15: Why Do Cats Rub Against Things? Module 16: Why Do Cats Scratch Things? Module 17: Why Do Cats Play with Their Prey? Module 18: Why Do Some Cats Become Anxious or Phobic? Module 19: Why Do Cats Roll on Their Backs to Greet People? Module 20: Why Do Cats 'Sulk'? Module 21: Why Do Cats Knead or Paddle with Their Paws? Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? Module 23: Why Do Mother Cats Move Kittens? Module 24: Why Do Some Cats Howl, Especially at Night? Module 25: Cats and the Law Module 26: Bringing Your New Cat Home Module 27: Feeding and Controlling Obesity Module 28: Managing Your Cat's Behaviour Module 29: Keeping Your Cat Safe Module 30: Neutering - Family Planning for Felines Module 31: Pregnant Cats, Birth and Care of Young Kittens Module 32: Cats Living Together Module 33: How to Prevent Cat Conflicts in Multi-cat Households Module 34: When to Let Go Learning Outcomes: Understand the domestication and evolution of cats. Analyse feline communication and stress responses. Explore feline sleeping and toileting behaviours. Assess hunting and drinking habits of cats. Examine reproduction and disease patterns in cats. Interpret feline body language and common behaviours. CPD 10 CPD hours / points Accredited by CPD Quality Standards Understaing Feline Behaviour & Psychology 4:46:22 1: Module 01: Domestication of Cats 06:47 2: Module 02: Communication & Stress According to Origin 05:15 3: Module 03: Sleeping & Toileting According to Origin 03:32 4: Module 04: Hunting & Drinking Water According to Origin 04:11 5: Module 05: Reproduction & Disease According to Origin 03:28 6: Module 06: Another Type of Cats - Feral Cats 06:32 7: Module 07: Understanding Feline Body Language 07:50 8: Module 08: Understanding Common Behaviour 12:15 9: Module 09: Understanding Cat Communication 13:43 10: Module 10: Types of Feline Need 06:31 11: Module 11: Do Cats Feel Love and Other Human Emotions? 08:05 12: Module 12: How Smart Are Cats? 05:40 13: Module 13: Why Do Cats Hiss? 01:12 14: Module 14: Why Do Cats Purr? 04:30 15: Module 15: Why Do Cats Rub Against Things? 02:31 16: Module 16: Why Do Cats Scratch Things? 04:17 17: Module 17: Why Do Cats Play with Their Prey? 02:55 18: Module 18: Why Do Some Cats Become Anxious or Phobic? 05:39 19: Module 19: Why Do Cats Roll on Their Backs to Greet People? 01:41 20: Module 20: Why Do Cats 'Sulk'? 01:58 21: Module 21: Why Do Cats Knead or Paddle with Their Paws? 01:22 22: Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? 01:16 23: Module 23: Why Do Mother Cats Move Kittens? 03:20 24: Module 24: Why Do Some Cats Howl, Especially at Night? 05:19 25: Module 25: Cats and the Law 05:47 26: Module 26: Bringing Your New Cat Home 14:05 27: Module 27: Feeding and Controlling Obesity 19:10 28: Module 28: Managing Your Cat's Behaviour 30:04 29: Module 29: Keeping Your Cat Safe 26:27 30: Module 30: Neutering - Family Planning for Felines 09:29 31: Module 31: Pregnant Cats, Birth and Care of Young Kittens 31:57 32: Module 32: Cats Living Together 13:49 33: Module 33: How to Prevent Cat Conflicts in Multi-cat Households 06:09 34: Module 34: When to Let Go 08:36 35: CPD Certificate - Free 01:00 Who is this course for? Cat owners seeking deeper understanding of feline behaviour. Animal shelter staff working with cats. Veterinary assistants handling feline patients. Pet behaviourists specialising in cats. Animal lovers interested in feline psychology. Career path Cat Behaviour Consultant Veterinary Assistant Animal Shelter Worker Pet Adoption Counsellor Feline Enrichment Coordinator Animal Welfare Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Play Therapy Kids can be not able to communicate utilizing words. They do not have the verbal and psychological abilities needed to completely communicate and discuss issues that they face. It turns out to be surprisingly more dreadful if the youngster is experiencing a psychological sickness or confusion. For example, despondency or outrage is intricate. A youngster will be unable to handle the sentiments and related musings, making it hard for them to manage the issues. This is the place where play treatment comes in. It can assist kids with figuring out how to manage mental issues that are causing them trouble. Play permits them to carry on scenes that are like what they might be confronting, work on tending to specific issues or even create characters with comparative feelings or emotions as theirs. It is an involved treatment. Kids can utilize toys to communicate their sentiments. For instance, a youngster who has lost a parent or kin can utilize manikins to depict a character that misses a companion and feels tragic. A dolls' home can include a youngster underneath their bed, stowing away from guardians who are battling, to help a kid that has encountered abusive behavior at home. An advisor can help during play to tackle an issue depending on the kind of approach that is being executed. The advisor can likewise essentially see how the youngster encourages the toy character to beat its feelings.   You Will Learn The meaning of play therapy; what it is and what is involved About the types of play therapy When to use play therapy The tools and approaches that are often used in play therapy How play therapy works The benefits of play therapy The qualities of a good therapist   Video Review about What is Play Therapy Benefits of Taking This Online Course Become familiar with the fundamentals of play treatment Realize what play treatment does Realize when to utilize play treatment and how it functions Know the devices and approaches that the treatment employments Get familiar with the advantages of utilizing the treatment Decide whether you have a specific premium in becoming familiar with play treatment Decide whether you would need to turn into a play advisor Increment the information you have about psychotherapies

Description Body Language Diploma Throughout the duration of this striking and insightful online Body Language Diploma course ,you will come to learn that a person is only saying a tiny portion of what they intend to communicate when speaking. With the help of the lessons in the Body Language Diploma course, you will study how the body language as well as other non-verbal communications displayed by others can be read and understood. With the help of this captivating course, you will learn to understand in a better manner what exactly is being thought by a person and what they really mean, which in reality is much more than what they actually speak. The main aim of this Body Language Diploma course is to make you adept in the skills required to become better as a communicator and reader of non-verbal communication. Through the duration of the course, you will learn about the biology of non-verbal communication and how it can be applied in real life. You will learn how to recognize different movements and signs and how to interpret said signs and movements with the help of photographs and exercises. You can become more successful in all areas of your life including your personal and professional life when equipped with this knowledge. Although body language is not something we think about as a means of communication, it is certainly something that we have noticed on a daily basis, either consciously or unconsciously. Body language, whether it is subtle motions or obvious displays, can let us know a lot about the thoughts and feelings of a person when we know what to look out for. With the help of this online Body Language Diploma course, explore all the intricate details of body language and become adept at understanding more than what people actually say. Syllabus 1: Introduction to Body Language 2: Facial Expressions 3: Gestures Conveys a Range of Emotions 4: The Eyes 5: Breaking Eye Contact 6: Understanding Your Lips 7: Revealing Posture Secrets 8: All About Your Stance 9: Bridging the Social Gap Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you engage with each other to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Customer Services Certification Level 3 From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team. The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law. Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them. What's Covered in the Course? Through this course, your staff will learn about: The basics of customer service, such as the terminology and the different types of customer service; What internal and external customers are and how to recognise them; The importance of how you present yourself and how to dress and behave in a way that impresses a customer; Why communication is so important in client interactions and how to communicate effectively; How to deal with a conflict to a customer's satisfaction; The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service; The best way to deal with an angry client and the best methods for controlling your emotions; How to know when a customer has crossed the line and when to stand up for yourself; How to deliver the best possible service, in order to consistently impress your company's customers. What are the Benefits of the Course? There are a range of benefits for your staff to gain, when they have successfully completed this course: Gaining a better understanding of how their customers think; Becoming a more valuable asset in their organisation; The ability to study at the time and from the place that best suits them; Upon completion of the course, they receive an industry-recognised and fully-accredited certification; Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.