189 Emotional Wellbeing courses delivered Online

Emotional Intelligence and the Power of Choice Take a step into the realm of psychology and Emotional Intelligence in you'll investigate your strengths, blind spots and emotional triggers. You will also learn how to develop and build your EI "quotient." Incorporating insights from the latest research in neuroscience, this workshop will equip you with the tools to enhance your relationships - and your career - while interacting more effectively with people you find most difficult. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Emotional Intelligence and the Power of Choice Take a step into the realm of psychology and Emotional Intelligence in you'll investigate your strengths, blind spots and emotional triggers. You will also learn how to develop and build your EI "quotient." Incorporating insights from the latest research in neuroscience, this workshop will equip you with the tools to enhance your relationships - and your career - while interacting more effectively with people you find most difficult. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Why Emotional Intelligence is Important for Project Managers

Why Emotional Intelligence is Important for Project Managers

Are you ready to take charge of your emotional well-being? Introducing our comprehensive course: Emotional Freedom Technique (EFT) Procedures. This transformative program is designed to equip you with the tools and knowledge needed to harness the power of EFT and experience profound emotional healing. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners will explore the Emotional Freedom Technique (EFT), a method for managing emotions and enhancing well-being. They will understand what EFT is and how it works, including its impact on the brain and the body. Participants will learn practical applications of EFT for addressing physical issues and detailed instructions on how to perform EFT effectively. Moreover, they will discover how EFT can improve various aspects of life and gain valuable tips for incorporating it into their daily routines. Additionally, the course covers the application of EFT for treating children, offering insights into how to use this technique with younger individuals. Finally, learners will explore the potential of doing business with EFT, understanding how it can be integrated into professional practices for personal development and client assistance. Course Curriculum Module 01: What Is EFT (Emotional Freedom Technique) Module 02: EFT and Emotions, The Brain (EFT with the Body) Module 03: Applying EFT to Physical Issues Module 04: Emotional Freedom Technique (EFT) Procedures Module 05: Detailed Instructions of EFT Module 06: EFT That Can Improve Heal Life & Tips Module 07: Treating Children with EFT Module 08: Doing Business with EFT Learning Outcomes: Understand the principles and concept of Emotional Freedom Technique (EFT). Analyze the relationship between EFT, emotions, and brain functioning. Apply EFT techniques to address physical health issues effectively. Demonstrate proficiency in performing Emotional Freedom Technique procedures accurately. Follow detailed instructions to implement EFT in various situations. Utilize EFT strategies to enhance personal and professional aspects of life. CPD 10 CPD hours / points Accredited by CPD Quality Standards Emotional Freedom Technique (EFT) Procedures 1:05:05 1: Module 01: What Is EFT (Emotional Freedom Technique) 06:35 2: Module 02: EFT and Emotions, The Brain (EFT with the Body) 06:45 3: Module 03: Applying EFT to Physical Issues 08:12 4: Module 04: Emotional Freedom Technique (EFT) Procedures 09:06 5: Module 05: Detailed Instructions of EFT 07:36 6: Module 06: EFT That Can Improve Heal Life & Tips 08:16 7: Module 07: Treating Children with EFT 07:41 8: Module 08: Doing Business with EFT 09:54 9: CPD Certificate - Free 01:00 Who is this course for? Individuals interested in holistic healing and personal development techniques. Therapists seeking to integrate alternative approaches into their practice. Parents or caregivers aiming to support children's emotional well-being. Business professionals interested in improving personal and team performance. Health practitioners seeking complementary tools to aid their patients. Career path Holistic Therapist Emotional Wellness Coach EFT Practitioner Child Therapist Corporate Wellness Consultant Alternative Health Practitioner Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Join us for a heartfelt discussion on navigating through grief with a positive mindset. Learn about healthy coping mechanisms and habits that can help you find peace and healing during difficult times. We will share valuable insights and practical tips to guide you towards a happier and healthier life. Register now and take the first step towards a brighter tomorrow! Learn how to cultivate positive habits to navigate through grief & loss and find happiness in life at our FREE event, Happy Life Habits: Positive Grief. Positive Grief will explore and share: Everyone’s grief journey is different 5+1 stages of Grief Top 5 regrets of the Dying Ideas on helping someone who is going through grief Ideas on helping yourself when experiencing grief Agenda What is Grief ? Positive Grief Grief Journey Growing around Grief Life & Death The End?

The Positive Psychology course to explore core values, shape a profound vision and create an actionable plan for your best life.

5 ways for SEN/EBSA parents to strengthen their coping skills and cope with the unique set of challenges they face.

A writing workshop to release stress, explore our shadows and reveal our creative force.