Emotional Intelligence: Emotional Intelligence Discover the Key to Success: Unlock Your Emotional Intelligence! Are you ready to take your personal and professional life to the next level? Look no further than our transformative course on Emotional Intelligence. In today's fast-paced and interconnected world, technical skills alone are no longer enough to thrive. Emotional intelligence has become the differentiating factor that sets successful individuals apart. Our comprehensive Emotional intelligence course is designed to equip you with the knowledge and tools necessary to master the art of emotional intelligence. Whether you are a seasoned professional, an aspiring leader, or simply seeking personal growth, this Emotional intelligence course is tailored to suit your needs. Don't miss this opportunity to unlock the door to your emotional intelligence and unlock a world of limitless possibilities. Enrol in our Emotional intelligence course today and embark on a journey of self-discovery and transformation! Special Offers of this Emotional Intelligence: Emotional Intelligence Course This Emotional Intelligence Course includes a FREE PDF Certificate. Lifetime access to this Emotional Intelligence Course Instant access to this Emotional Intelligence: Emotional Intelligence Course Get FREE Tutor Support from Monday to Friday in this Emotional Intelligence: Emotional Intelligence Course [ Note: Free PDF certificate will provide as soon as completing the Emotional Intelligence: Emotional Intelligence course ] Emotional Intelligence: Emotional Intelligence Course Curriculum of Emotional Intelligence Industry Experts Designed this Emotional Intelligence: Emotional Intelligence course into 08 detailed modules. Module 1: Emotional Intelligence Module 2: Introduction to Intelligence Module 3: Emotion Module 4: Neuro-Linguistic Programming (NLP) Module 5: Biological Behaviour of Psychology Module 6: Behaviours (Personality) Module 7: Learning Module 8: Motivation Assessment Method of Emotional Intelligence After completing each module of the Emotional Intelligence: Emotional Intelligence course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Emotional Intelligence After completing the MCQ/Assignment assessment for this Emotional Intelligence: Emotional Intelligence course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. Who is this course for? Emotional Intelligence: Emotional Intelligence Anyone can take this Emotional Intelligence: Emotional Intelligence course. Requirements Emotional Intelligence: Emotional Intelligence Students who intend to enrol in this Emotional Intelligence: Emotional Intelligence course must meet the following requirements: Emotional Intelligence: Good command of the English language Emotional Intelligence: Must be vivacious and self-driven Emotional Intelligence: Basic computer knowledge Emotional Intelligence: A minimum of 16 years of age is required Career path Emotional Intelligence: Emotional Intelligence Certificates Certificate of completion Digital certificate - Included
Why Emotional Intelligence is Important for Project Managers
Why Emotional Intelligence is Important for Project Managers
Dealing with Angry or Rude Customers Course Description Copyright Ross Maynard 2021 Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful. Key Learning Points On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers. Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points Pre-Course Requirements There are no pre-course requirements Additional Resources Copy of customer behaviour policy Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel
ð Unlock Your Emotional Potential with the Emotional Mastery Certification Course! ð Are you ready to take control of your emotions and transform your life? Introducing the Emotional Mastery Certification Course - the ultimate guide to understanding, managing, and mastering your emotions for a happier, more fulfilled life! ð Why Emotional Mastery? Emotions are the driving force behind our actions and decisions. Mastering them empowers you to navigate life's challenges with resilience, build healthier relationships, and achieve unparalleled success. Our comprehensive course is designed to equip you with the skills and knowledge needed to achieve emotional mastery in every aspect of your life. ð What You'll Learn: Self-Awareness: Dive deep into understanding your emotions and the underlying triggers that influence your behavior. Emotional Regulation: Learn powerful techniques to manage stress, anxiety, and other challenging emotions, enabling you to respond thoughtfully in any situation. Empathy and Connection: Develop strong interpersonal skills, enhance your empathy, and build meaningful connections with others. Conflict Resolution: Acquire strategies to navigate conflicts gracefully, turning them into opportunities for growth and understanding. Positive Mindset: Cultivate a positive mindset that propels you towards success and fulfillment, both personally and professionally. ð Course Highlights: Expert-Led Content: Benefit from the knowledge of seasoned experts in psychology, emotional intelligence, and personal development. Interactive Modules: Engage with dynamic modules, exercises, and real-life scenarios to apply your newfound skills in practical situations. Community Support: Connect with a vibrant community of like-minded individuals on the same journey to emotional mastery, fostering collaboration and mutual growth. Certification: Earn an internationally recognized certification upon completion, showcasing your expertise in emotional intelligence. ð Who Should Enroll: Professionals seeking a competitive edge in their careers. Individuals committed to personal growth and self-improvement. Leaders aspiring to create positive, high-performing teams. Anyone looking to enhance their emotional well-being and live a more fulfilling life. Invest in yourself. Transform your life. ð Course Curriculum Introduction to Emotional Intelligence Introduction to the Course 00:00 Introduction to Emotional Intelligence 00:00 The Self-Perception Realm Introduction to the Self-Perception Realm 00:00 Emotional Self-Awareness 00:00 Self-Regard 00:00 Self-Actualization 00:00 The Interpersonal Realm Introduction to the Interpersonal Realm 00:00 Interpersonal Relationships 00:00 Empathy 00:00 Social Responsibility 00:00 The Self-Expression Realm Introduction to the Self-Expression Realm 00:00 Assertiveness 00:00 Independence 00:00 Emotional Expression 00:00 The Stress-Management Realm Introduction to the Stress-Management Realm 00:00 Optimism 00:00 Stress Tolerance 00:00 Flexibility 00:00 The Decision-Making Realm Introduction to the Decision-Making Realm 00:00 Reality Testing 00:00 Impulse Control 00:00 Problem Solving 00:00 Happiness and General Well-Being Happiness and General Well-Being 00:00
Duration 1 Days 6 CPD hours This course is intended for Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. Overview In this course, you will explore the concept of emotional intelligence. You will: Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations. Assess and develop your personal emotional intelligence competencies. Assess and develop your social emotional intelligence competencies. Practice emotional intelligence in common workplace scenarios. It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Recognizing the Benefits of Emotional Intelligence Define Emotional Intelligence Recognize EQ's Impact on Work Experience Increasing Your Personal Emotional Intelligence in the Workplace Develop Your Level of Self-Awareness Develop Your Self-Regulation Skills Develop Your Motivation Increasing Your Social Emotional Intelligence in the Workplace Develop Your Empathy Develop Your Social Skills Practicing Emotional Intelligence in the Workplace Practice Emotionally Intelligent Leadership Build an Emotionally Intelligent Team Manage Change Manage Conflict Coach for Performance Additional course details: Nexus Humans Emotional Intelligence for Business Professionals (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Emotional Intelligence for Business Professionals (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
A webinar about the simple stuff and how it can help get you through when everything else feels too tough.
This workshop-based bite-size will provide space to explore some practical tools and ideas on how to be more resilient when faced with challenging and tough situations. There is an opportunity to do a self assessment and bring it to the day as a means to identify areas to work on and begin to master skills that will enhance resilient thinking. There will be time to explore what resilience is and understand the range of practical tools and techniques available that can be used beyond the workshop itself. By the end of the workshop participants will be able to: Discuss and evaluate their personal strengths and areas for development in being more resilient at work Understand what resilience involves and how to identify and challenge their own beliefs that undermine resilience Understand the four aspects of resilience - confidence, adaptability, building support and maintaining a clear perspective Understand how to use resiliency tools to help to cope better with the challenge of change Review and evaluate their learning and have an action plan to take back and implement in the workplace 1 Welcome, introductions and objectives Breaking the ice 2 Identifying current challenges in relation to work How we handle these challenges 3 Defining resilience and how and why it helps our personal effectiveness and thinking 4 Resilience skills and how to develop them 5 Learning a resilience tool that promotes new ways of thinking / working 6 Review and evaluation of learning Action planning
How do you manage yourself under pressure? Are there times you get hijacked by your emotions and find it hard to deal with setbacks? How good are you at dealing with change? Resilience is all about having the ability to adapt, deal with change constructively and bounce back from adversity. While some people are naturally more resilient that others it is something that can be learnt. This session focuses on helping you respond positively to the pressures and demands of work and take specific steps in building your personal resilience. Take away: Action planner for i-resilience profile. You will have the opportunity to: Gain insight into the relationship between work pressure, performance, wellbeing and resilience Explore your natural strengths and how to manage what pushes you into a less resourceful state Understand the skills and techniques that underpin the behaviours and attitudes of highly resilient people
An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence.