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Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Register on the Blockchain & Cryptocurrency today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Blockchain & Cryptocurrency is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Blockchain & Cryptocurrency Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Blockchain & Cryptocurrency, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Section 01: Introduction What Is Blockchain? 00:15:00 Centralised vs Decentralised vs Distributed Systems 00:12:00 Is Blockchain Truly Decentralised and Distributed? 00:08:00 Structure of a Block 00:10:00 What Is a Hash? 00:08:00 What Are Merkle Trees? 00:08:00 What Is a Ledger? 00:05:00 History of Blockchain 00:21:00 Why Use Blockchain? 00:10:00 What Are Cryptocurrencies? 00:09:00 What Is Cryptography? 00:09:00 Section 02: Bitcoin What Is Bitcoin? 00:12:00 Advantages and Disadvantages Compared To Fiat Currency 00:11:00 What Is Bitcoin Mining 00:12:00 What Are Mining Pools/Farms? 00:08:00 What Is A Bitcoin Wallet? 00:06:00 What Is A Bitcoin Exchange? 00:09:00 How Is The Price of Bitcoin Determined? 00:07:00 How to Use Bitcoin? 00:10:00 What Is Bitcoin Cash and How Does It Differ To Bitcoin? 00:11:00 What Is SegWit2x? 00:16:00 Soft Fork vs Hard Fork 00:08:00 Section 03: Ethereum What Is Ethereum & How Does It Differ To Bitcoin? 00:10:00 Advantages and disadvantages compared to Bitcoin 00:10:00 Ethereum vs Ethereum Classic 00:09:00 Section 04: Ripple What Is Ripple & How Does It Differ To Bitcoin? 00:10:00 Advantages and disadvantages compared to Bitcoin 00:10:00 Section 05: Other Popular Cryptocurrencies Litecoin 00:06:00 Dash 00:12:00 Monero 00:11:00 Why Should I Just Not Use Bitcoin? 00:09:00 Section 06: Law and Regulation Monetary Policy 00:11:00 Tax Regulations 00:12:00 Illegal Activities 00:10:00 Electronic Fund Transfer Act 00:11:00 Section 07: Other Uses of Blockchain Education 00:15:00 Retail 00:21:00 Health Industry 00:18:00 Business 00:10:00 Governance 00:12:00 Last Will and Testament 00:12:00 Blood Diamonds 00:06:00 Housing 00:15:00 Proof of Ownership/Identity 00:11:00 Data Storage 00:13:00 Section 08: Advanced ICO (Initial Coin Offering) 00:11:00 History of FIAT Currency 00:13:00 DAO (Decentralised Autonomous Organisations) 00:13:00 Building Your Online Business 01:00:00 Section 09: Updates Ripple Update 00:11:00 Bitcoin Update 00:06:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the ICT: Information and Communication Technology today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The ICT: Information and Communication Technology is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The ICT: Information and Communication Technology Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the ICT: Information and Communication Technology, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Section 01: Introduction Introduction 00:06:00 What is ICT? 00:05:00 Hardware and Software 00:08:00 Information Processing Cycle 00:05:00 Software Explained 00:06:00 Human-Computer -Interface 00:07:00 Section 02: Impact of Emerging Technologies Introduction-Impact of Emerging Technology 00:01:00 Artificial intelligence 00:03:00 Biometrics 00:03:00 Vision enhancement 00:02:00 Robotics 00:03:00 Quantum cryptography 00:03:00 Computer-assisted translation 00:02:00 3D and holographic imaging 00:03:00 Virtual reality 00:06:00 Section 03: Types of Input Devices Types of Input Devices - Introduction 00:02:00 Manual input 00:07:00 Pointing devices 00:12:00 Inputting Images Devices 00:08:00 Inputting Sound & Music Devices 00:05:00 Direct input systems 00:07:00 Direct Input systems Part-2 00:05:00 Direct Input Systems Part-3 00:06:00 Direct Input Systems devices. Part-4 00:04:00 Sensors 00:05:00 Section 04: Types of Output Devices Types of Input Devices - Introduction 00:02:00 Monitors 00:06:00 Printers 00:08:00 Plotters 00:03:00 3D Printers 00:04:00 Speakers 00:02:00 Control Devices 00:06:00 Section 05: Storage Devices and Media Types of Storage Devices and Media 00:06:00 Magnetic Media 00:06:00 Optical media 00:10:00 Solid-State media 00:04:00 Backups 00:02:00 Section 06: Networks WHAT IS COMPUTER COMMUNICATION? 00:02:00 What is a computer network? 00:07:00 Types of NETWORK- Local Area Network 00:07:00 Wide Area Network 00:07:00 Bluetooth and WI-FI in Networks 00:07:00 Network Hardware 00:03:00 Network Switch 00:05:00 Network Bridge 00:02:00 Networking Hardware Router 00:05:00 Modem 00:04:00 Network Cables 00:03:00 How to set up a small network? 00:07:00 Section 07: Database What is a Database? 00:03:00 Database File 00:04:00 Database Types 00:09:00 Using Database 00:06:00 Data validation and verification 00:10:00 Section 08: Expert Systems What is an expert system? 00:10:00 Section 09: ICT Applications Applications in Banking: ATM, Electronic Fund Transfer 00:04:00 Applications in Banking: Internet Banking Telephone Banking 00:04:00 Applications in Banking: Cheque Clearing 00:05:00 RETAIL INDUSTRY Applications: POS 00:05:00 Retail: Stock Control 00:04:00 Retail: Automatic Reordering of Stock 00:03:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

11-in-1 Premium Bundle | CPD QS Certified | 115 CPD Points | Gifts: Hardcopy + PDF Certificate + SID - Worth £180 | Lifetime Access | Enrol Now

Embark on a thrilling journey into 'Blockchain & Cryptocurrency.' Explore the revolutionary potential of blockchain technology and unravel the mysteries of popular cryptocurrencies like Bitcoin, Ethereum, and Ripple. Dive deep into the intricacies of this digital landscape, from understanding the fundamentals to navigating the ever-evolving legal and regulatory frameworks. In this course, you'll uncover the essence of blockchain technology and its transformative impact on various industries. From exploring cryptocurrency prices and news to delving into advanced concepts, you'll gain a comprehensive understanding of this dynamic field. Navigate the complexities of blockchain explorer tools and cryptocurrency wallets, equipping yourself with the knowledge to make informed decisions in the cryptocurrency market. By the end of this course, you'll emerge with a solid grasp of blockchain fundamentals and cryptocurrency intricacies. Stay updated with the latest developments in this rapidly evolving field and explore alternative uses of blockchain beyond cryptocurrencies. Whether you're an aspiring investor, tech enthusiast, or curious learner, this course offers invaluable insights into the future of finance and technology. Learning Outcomes: Understand the fundamentals of blockchain technology and its applications. Analyze the characteristics and functionalities of popular cryptocurrencies like Bitcoin, Ethereum, and Ripple. Navigate legal and regulatory considerations surrounding blockchain and cryptocurrency. Explore advanced concepts and alternative uses of blockchain beyond cryptocurrency. Stay updated with the latest developments and updates in the blockchain and cryptocurrency space. Why buy this Blockchain & Cryptocurrency Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Blockchain & Cryptocurrency there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Blockchain & Cryptocurrency course for? Investors seeking to understand blockchain and cryptocurrency for investment opportunities. Tech enthusiasts interested in exploring the innovative potential of blockchain technology. Finance professionals looking to expand their knowledge of digital currencies and blockchain applications. Entrepreneurs considering blockchain-based solutions for their business ventures. Students and researchers interested in the intersection of technology, finance, and regulation. Prerequisites This Blockchain & Cryptocurrency does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Blockchain & Cryptocurrency was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Blockchain Developer: £30,000 - £70,000 Per Annum Cryptocurrency Analyst: £25,000 - £50,000 Per Annum Blockchain Project Manager: £40,000 - £80,000 Per Annum Cryptocurrency Trader: £20,000 - £100,000+ (depending on success) Per Annum Blockchain Consultant: £35,000 - £90,000 Per Annum Cryptocurrency Compliance Officer: £30,000 - £60,000 Per Annum Course Curriculum Section 01: Introduction What Is Blockchain? 00:15:00 Centralised vs Decentralised vs Distributed Systems 00:12:00 Is Blockchain Truly Decentralised and Distributed? 00:08:00 Structure of a Block 00:10:00 What Is a Hash? 00:08:00 What Are Merkle Trees? 00:08:00 What Is a Ledger? 00:06:00 History of Blockchain 00:21:00 Why Use Blockchain? 00:10:00 What Are Cryptocurrencies? 00:09:00 What Is Cryptography? 00:09:00 Section 02: Bitcoin What Is Bitcoin? 00:12:00 Advantages and Disadvantages Compared To Fiat Currency 00:11:00 What Is Bitcoin Mining 00:12:00 What Are Mining Pools/Farms? 00:08:00 What Is A Bitcoin Wallet? 00:06:00 What Is A Bitcoin Exchange? 00:09:00 How Is The Price of Bitcoin Determined? 00:07:00 How to Use Bitcoin? 00:10:00 What Is Bitcoin Cash and How Does It Differ To Bitcoin? 00:11:00 What Is SegWit2x? 00:16:00 Soft Fork vs Hard Fork 00:08:00 Section 03: Ethereum What Is Ethereum & How Does It Differ To Bitcoin? 00:10:00 Advantages and disadvantages compared to Bitcoin 00:10:00 Ethereum vs Ethereum Classic 00:09:00 Section 04: Ripple What Is Ripple & How Does It Differ To Bitcoin? 00:10:00 Advantages and Disadvantages Compared To Bitcoin 00:10:00 Section 05: Other Popular Cryptocurrencies Litecoin 00:06:00 Dash 00:12:00 Monero 00:11:00 Why Should I Just Not Use Bitcoin? 00:09:00 Section 06: Law and Regulation Monetary Policy 00:11:00 Tax Regulations 00:12:00 Illegal Activities 00:10:00 Electronic Fund Transfer Act 00:11:00 Section 07: Other Uses of Blockchain Education 00:15:00 Retail 00:21:00 Health Industry 00:18:00 Business 00:10:00 Governance 00:12:00 Last Will and Testament 00:12:00 Blood Diamonds 00:06:00 Housing 00:15:00 Proof of Ownership/Identity 00:11:00 Data Storage 00:13:00 Section 08: Advanced ICO (Initial Coin Offering) 00:11:00 2007/2008 Crisis 00:18:00 Cypherpunks 00:18:00 History of FIAT Currency 00:13:00 DAO (Decentralised Autonomous Organisations) 00:13:00 Section 09: Updates Bitcoin Update 00:06:00 Ripple Update 00:11:00 Assignment Assignment - Blockchain & Cryptocurrency 00:00:00

Ever ever wished someone would just swoop right on in, sprinkle some magic on your photos or maybe just tell you exactly what to do and how to do it? On this half day, exclusive, in-person workshop, personal brand photographer Susan Heaton Photography will do just that! And it comes complete with an invaluable aftercare support package. Susan has been photographing small businesses in and around Edinburgh for 20 years! I love what I do! I have a wonderful network of business owners and I love sharing my tips and tricks to help them take their own photos - either to tide them over between brand shoots or to help them until they have the budget to get a professional in!” On the Stand Out Shots workshop you’ll learn how to use your phone using very little else (except perhaps a tripod) to take stand-out, professional-looking photos for your business, for social media, blog posts, profile images, website, marketing material and more. Susan will share tips, tricks and secrets she has gathered from 20 years of photographing small businesses in Edinburgh, to help you to take photos that stand out, and you will have invaluable post workshop access to a WhatsApp group for support with implementing what you have learnt. You will: learn how to make the most of the settings on your phone and what they all mean develop skills that will last a lifetime find out how to find the best light available get tips on how to arrange and style your photos practice top posing tips and find the ones that work best for you gain confidence and get rid of the awkward! network and connect with fellow workshoppers If you're self-employed and need some shots of you in action, or run a product-based business, this is the perfect workshop for you and will help you attract customers. But this workshop is not just for business owners, it's for anyone wanting to improve the way they take photos with their phone. What's included: half day workshop fuelled by light refreshments from local suppliers full after-care package so that you can always go back to Susan with questions in-person workshop is only available at The Arienas Collective Earth conscious credentials We are mindful of the effect we have on the environment, and do our best to minimise our impact. Your workshop correspondence and notes are sent to you electronically. Favourite feedback We love to hear what you think about our workshops. Here's a favourite review for Stand Out Shots: If you are wondering whether this course is for you, then it definitely is! I knew I had a great phone but absolutely zero knowledge of its capability or even how to use it! Susan's delivery is friendly, calm, patient and insightful and her experience is invaluable. Just learning the basics of my phone, and more about photo composition, lighting and editing tips has already paid dividends for my marketing posts. More information The Arienas Collective workshops, courses and events are run from a welcoming and supportive environment within a Georgian mews home in Edinburgh’s City Centre New Town. We invite you to join us, leave any day-to-day worries behind and immerse yourself in being creative. Spaces on our workshops and courses are limited so that our creative team of artists and makers can offer you the hands-on help and support you need to make the most of your time with us. Our taster and introductory workshops focus on teaching creative skills and methods you can continue practising at home, using affordable materials and equipment. Where more expensive equipment is required we will mention this in the workshop description. All the equipment and materials you need are included in the price, unless stated otherwise. Light refreshments from local suppliers are provided. On full day workshops you are welcome to bring your own lunch to eat inside or out. There is also a wide range of independent sit-in or takeaway delis, cafés, and restaurants, plus a range of supermarkets all within a 5-10 minute walk. Accessibility The workshop space is on the first-floor of our Georgian mews home and unfortunately we do not have lift access. Blue badge holders can park outside our front door on the single yellow line by arrangement. Allergies The workshop space is in our open plan living space and is not nut free. Please let us know about any skin or food allergies before booking. We offer a dairy-free milk and gluten free snack alternative. Minimum number no refund policy To ensure we can always pay our creatives a fair fee, we require a minimum number of bookings for each workshop and for this reason bookings are non-refundable. Should we have to cancel due to low numbers, we will offer you the option to swap to an alternative date or workshop, or to request a refund. We do our very best to avoid cancellations. Since we often get late bookings, we keep our workshops on sale for as long as possible. We realise that some of you travel from afar, so if you book a space and have not yet received an email confirming your workshop is going ahead and need to make plans for your trip, please get in touch before booking any travel or accommodation so we can update you on booking numbers. Or check in before booking. Private workshop bookings Most of our workshops are also available to book for: private get-togethers with family and friends; themed wedding and birthday celebrations; corporate team building and well-being purposes; and in-store retail events for your customers. If you’d like to know more please Email Lynn. Age restrictions Our workshops are planned with adults in mind. Many are suitable for teenagers, but some may require under 16s to be accompanied for insurance purposes. Please check with us before booking.

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A Business & Management Studies and examines how a market or organisation works and functions. This might encompass the company's financial, administrative, and marketing components. Marketing, work Management courses are available for both eager novices and professionals. If you are planning to make your career in this business management field we will provide you with all true guidance which will lead you through to ultimate success. Business Management Course will be focusing on terms, laws, leadership qualities, strategies and any more. Experts and mentors collaborated to develop this course. This Business Management Course can boost your professional reputation. With the lessons, you can tell the difference. Through this course, you will learn everything you need to know to start or progress your career in business or empowerment management at the highest possible level. This course is essentially separated into different levels. This Business Management course will help you develop technical abilities as well as a deep understanding of work handling. You will gain a practical and theoretical understanding about improving your knowledge to run a business. The course can help you reach the height of success. All current topics are covered in this course. You will be provided with all the laws and regulations related to marketing or empowerment. This Business Management Course will educate you on operational work, risk reducing, succession planning, project handling, and others. For individuals attempting to make a profession in this field of marketing or empowerment this course helps them to understand the basics and to educate them fully. This Business Management Course will help you to gain a thorough understanding of this topic. This course will also clarify the differences between a leader and a manager. Moreover, students will develop an action plan for running an organisation It does not matter if you are weak in management. Following all the steps of this course you can improve your skills and make career and professional objectives. In this Business Management Course, we are committed to provide you with the best educational experience possible as we are one of the leading course providers and most renowned e-learning specialists online. If you do not follow all the steps of the Business Management course it might get difficult for students to understand as well as to make a career out of it successfully. Learning Outcomes At the end of the course, the learner will be able to: Provide a brief idea about Business Management and its importance. Discuss all the terms related to Business Management. Clarify the differences between a leader and a manager. Describe the theory of leadership and management to encourage organisational direction. Determine the personal and technical skills needed to attain strategic objectives. Develop a personal improvement plan. Describe the concepts of strategic business management. Understand the UK law and regulations related to business. Develop an action plan for an organisation. Why Choose Business Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Business Management Course** Course 01: Level 7 Business Management Course Course 02: Level 1 Business Management Course 03: Level 7 Diploma in Leadership and Management Course ***Other Benefits of Business Management Course*** 3 PDF Certificate FREE Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Business Management Course] This Business Management Course will be the best addition to enhance your knowledge to make a career in this field. We will be providing a collection of concepts, ideas, and procedures that will empower you in maintaining your own learning and advancement. Our course increasingly focused on consequences of the topic as well as the advantages that professional development potentially generates in the real world. This course will help students to understand more about this Level 7 Business Management. This Business Management Course is led by world-class course materials, which is available online. The course is divided into several modules for your better understanding. You can also learn about numerous strategic techniques about this course. Additionally, this step-by-step online course will teach you how to respond to issues that arise during running a market, helping you make well-informed important decisions. So without any delay take the next step toward achieving your personal and professional goals. We will assist you to learn about all the essentials and help you in every step of this course. You can always count on us if you ever feel difficulty solving a problem that's given to you. With total assurance you can fully trust us with the whole process of learning. Business Management Course and will provide the best guidance so that you can have the career you desire. Enrol to see what you Need to go through the curriculum's component descriptions to have a glimpse of what elements you need to finish this Business Management Course successfully. Course Curriculum of *** Business Management *** Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business-Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law ------------------- ***GIFT Courses*** **Level 1 Business Management Course Curriculum Module 01: Management and Leadership Explained Module 02: How to Manage Resources Module 03: Effective Management of Time, Stress and Crises ------------------- **Level 7 Diploma in Leadership and Management Course Course Curriculum Module 1: Understanding Management and Leadership Module 2: Leadership over Yourself Module 3: Creativity and Innovation Module 4: Leadership and Teambuilding Module 5: Motivation and People Management Module 6: Communication and Leadership Module 7: Presentation, One-to-one Interview and Meeting Management Module 8: Talent Management Module 09: Strategic Leadership Module 10: Stress Management Assessment Method After you have finished Business Management Course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Business Management course is highly recommended for: Entrepreneurs. Small business owners. Existing business professionals. Program Manager. Facility Manager. Program Administrator. Students Recent graduates. Requirements There are no specific requirements for this Business Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path The Business Management Course is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

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