968 Electronic courses

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

The ACTIVE Coaching® system provides powerful, effective coaching to un-lock employee potential, improve motivation as well as build self-confidence.

Why Choose Rhinoceros 3D Night Training Course? Learning Rhino 3D opens doors to advanced 3D modeling, making it essential for architects, designers, and engineers. Its versatility, ease of use, and powerful features make it an industry favorite for creating intricate designs, from architecture to product design. Click here for more info: Website Personalized Learning: 1-on-1 sessions tailored to your needs Flexible Timing: Convenient evening classes (5 pm - 7 pm) Mon to Sat Duration: 10 hours. Choose your own day and time Rhino 3D Training Overview Our Rhino 3D Training offers in-person or live sessions suitable for beginners and those aiming to optimize their workflow in Rhinoceros 3D. Course Highlights: Master precise free-form 3D NURBS modeling. Explore advanced surfacing commands and the Rhino interface. Develop skills in curve, surface, and solid modeling. Learn effective modeling practices for various industries, from industrial design to jewelry and graphic design. Who Should Attend? This course is perfect for individuals starting their Rhino journey or aiming to refine their modeling skills. If jewelry modeling is your focus, check out our specialized Rhino Training for Jewelry Design Course. Why Choose Us? Hands-on, instructor-led sessions with flexible scheduling (weekdays, evenings, or weekends from 9 am to 7 pm). Expert instruction from Rhino professionals. Real-time practice with industry-aligned projects. Comprehensive electronic notes and course completion certificate. Ongoing support and career advice from experienced trainers. Benefits of Rhino Training Ideal for enthusiasts in animation, modeling, NURBS curves, surfaces, or solids, Rhino Training empowers you with industry-standard skills. No prerequisites are required, ensuring accessibility for all learners. Upon completing this course, you will: Master Rhino's Interface: Gain proficiency in Rhino's commands, toolbars, and menus, enabling efficient 3D modeling. Create Complex 3D Models: Develop the skills to create intricate 3D objects using curves, surfaces, and solids with various techniques like lofts, sweeps, and revolves. Refine Modeling Techniques: Learn advanced editing methods, such as filleting, chamfering, and curve Booleans, to refine and modify objects. Navigate the 3D Space: Understand 3D navigation, viewports, and construction planes, enabling precise modeling in a virtual space. Prepare Models for Production: Master techniques for analyzing and preparing 3D models for manufacturing, prototyping, and 3D printing. Enhance Rendering and Visualization: Learn rendering techniques to create realistic visuals of your models for presentations and proofs. Job Opportunities: After completing this course, you can pursue a variety of careers, including: 3D Modeler: Create detailed 3D models for industries like gaming, animation, or virtual reality. Product Designer: Design and visualize products for manufacturing using 3D modeling software. Architectural Visualization Specialist: Develop detailed architectural models for presentations and client approvals. Industrial Designer: Design consumer products, furniture, or appliances for manufacturing companies. Jewelry Designer: Craft intricate jewelry designs with precise detailing using 3D modeling techniques. Prototyping Specialist: Work in industries like aerospace or automotive, creating prototypes for testing and development. Freelance 3D Artist: Offer your skills on platforms like Upwork or Fiverr, creating custom 3D models for clients worldwide. Rhino 3D Training Overview Our Rhino 3D Training offers in-person or live sessions suitable for beginners and those aiming to optimize their workflow in Rhinoceros 3D. Course Highlights: Master precise free-form 3D NURBS modeling. Explore advanced surfacing commands and the Rhino interface. Develop skills in curve, surface, and solid modeling. Learn effective modeling practices for various industries, from industrial design to jewelry and graphic design. Who Should Attend? This course is perfect for individuals starting their Rhino journey or aiming to refine their modeling skills. If jewelry modeling is your focus, check out our specialized Rhino Training for Jewelry Design Course. Why Choose Us? Hands-on, instructor-led sessions with flexible scheduling (weekdays, evenings, or weekends from 9 am to 7 pm). Expert instruction from Rhino professionals. Real-time practice with industry-aligned projects. Comprehensive electronic notes and course completion certificate. Ongoing support and career advice from experienced trainers. Benefits of Rhino Training Ideal for enthusiasts in animation, modeling, NURBS curves, surfaces, or solids, Rhino Training empowers you with industry-standard skills. No prerequisites are required, ensuring accessibility for all learners. Advantages: Personalized Rhino 3D Evening Training with individual attention. Flexibility to select your preferred time and day for the training. Access to free online support even after completing the course. Comprehensive PDF notes and handouts provided for effective learning. Receive a certificate upon completing the Rhino 3D Evening Training Course. Affordable pricing options tailored to your budget. Assistance in computer configuration for seamless software installation. Referral benefits: Recommend a friend and enjoy exclusive discounts. Special discounts available for group training sessions. Operating hours from Monday to Saturday, extending into the evening for convenience. Tailored training programs designed to meet your specific needs and requirements.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Conveyancing will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this course will help you keep ahead of the pack. The course incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Conveyancing course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Conveyancing- Online Diploma Course Course 02: Paralegal Course 03: Property Law and Legislation Course 04: Understanding Wills and Probate Laws - Level 2 Course 05: Contract Manager Diploma Course 06: Estate Agent & Property Management Course 07: Construction Industry Scheme (CIS) Course 08: Document Control Course 09: GDPR Data Protection Level 5 Course 10: Customer Service Training Complete Diploma Course 11: Effective Communication Skills Diploma So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Conveyancing Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum : Course 01: Conveyancing- Online Diploma Course Introduction Key Conveyancing Fundamentals Property Law & Conveyancing Practice Land Registry Updates and Law Law of Contract Landlord and Tenant Standard Transactions Understanding Accounting Procedures Preparing Legal Documents Taxation Issues for Conveyancers Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Property Law and Legislation Introduction to Property Law Land Law Principles- Rights and Interests Registered and Unregistered Land Ownership and Possession of the Property Co-Ownership in Property Leases and Bailment Property Law: License The Mortgage Law Insurance for Property Maintenance Proprietary Estoppel (Property Rights) Security Interests in Property Course 04: Understanding Wills and Probate Laws - Level 2 An Introduction to Estate and Wills Making a Will Trusts and Dispositions Intestacy Probate Correcting Errors in a Will Revocation of Wills Power of Attorney Course 05: Contract Manager Diploma Introduction to Contract Management Classification of Contracts Contract Lifecycle - Understanding The Stages Principles of English Contract Law Contract Management Plan & Efficiency Contract Manager's Roles, Responsibilities & Career Opportunities Risks, Disputes & Supplier Relation In Contract Management Negotiation, Variation & Changes in Contract Management Contract Management Process Evaluation & KPI Contract Review, Challenges and Future Course 06: Estate Agent & Property Management **Estate Agent** Estate Agent: An Introduction Different Types of Estate Agents Getting Started on the Job Listing Property: Finding the Sellers Valuation Process Negotiating as Estate Agent Selling Property: Finding the Buyers Letting Property Technology for Estate Agents Regulation of Estate Agents **Property Management** Introduction to Property Management The Role and Responsibilities of a Property Manager Listing Properties and Marketing The Letting Process and Tenancy Agreement The Property Management Process Keeping Tenants Long Term Regulations of Property Management Changes in the UK Property Market: An Opportunity Course 07: Construction Industry Scheme (CIS) Construction Industry Scheme (CIS) Coverage of the Scheme Contractors and Registration for the Scheme Verification Process The CIS Returns Record Keeping and CIS Certificates Penalties Involved in CIS Miscellaneous Information Course 08: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 09: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 10: Customer Service Training Complete Diploma Who We Are and What We Do Establishing Your Attitude Identifying and Addressing Customer Needs Generating Return Business In-Person Customer Service Giving Customer Service over the Phone Providing Electronic Customer Service Recovering Difficult Customers Understanding When to Escalate Course 11: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Conveyancing Training bundle. Requirements This Conveyancing Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Conveyancing- Online Diploma Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Commercial Law with Professional Business Etiquette Diploma Master the intricacies of Commercial Law with our Professional Business Etiquette Diploma. Elevate your understanding of Commercial Law to international standards. Navigate business relationships adeptly with a solid grounding in Commercial Law. Learning Outcomes: Establish principal-agent relationships in Commercial Law. Execute sale of goods compliant with Commercial Law. Navigate electronic commerce through Commercial Law frameworks. Manage payment, delivery, and acceptance within Commercial Law. Cultivate global business relationships aligned with Commercial Law. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Commercial Law with Professional Business Etiquette Diploma: Relation Between a Principal and Agent Formulate and govern principal-agent relations in accordance with Commercial Law principles. Sale of Goods Conduct the sale of goods in a manner that is fully compliant with Commercial Law guidelines. Electronic Commerce Navigate the complexities of e-commerce through the lens of Commercial Law regulations. Payment, Delivery, and Acceptance Ensure payment processes, delivery, and acceptance meet Commercial Law standards. Business Relationships Manage and sustain business relationships with a deep understanding of Commercial Law. Global Business Etiquette Adhere to global business etiquette norms while remaining compliant with Commercial Law

Duration 1 Days 6 CPD hours This course is intended for This course is designed for individuals who need to present information effectively in a professional environment. Overview This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others. In this course, students will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. They will also organize your ideas to create coherent and convincing oral presentations. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Creating the Program Performing a Needs Analysis Writing the Basic Outline Researching, Writing, and Editing Choosing Your Delivery Methods Basic Methods Advanced Methods Basic Criteria to Consider Verbal Communication Skills Listening and Hearing: They Aren?t the Same Thing Asking Questions Communicating with Power Non-Verbal Communication Skills Body Language It?s Not What You Say, it?s How You Say It Overcoming Nervousness Preparing Mentally Physical Relaxation Techniques Appearing Confident in Front of the Crowd Creating Fantastic Flip Charts Required Tools The Advantages of Pre-Writing Using Colors Appropriately Creating a Plan B Creating Compelling PowerPoint Presentations Required Tools Tips and Tricks Creating a Plan B Wow 'Em with the Whiteboard Traditional and Electronic Whiteboards Using Colors Appropriately Creating a Plan B Vibrant Videos and Amazing Audio Required Tools Tips and Tricks Creating a Plan B Pumping it Up a Notch Make Them Laugh a Little Encourage Discussion Dealing with Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Presentation Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Presentation Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Career Focused 10-in-1 Bundle | CPD Accredited | 1 FREE PDF Certificate + Transcript | New & Updated | 24/7 Learner Support

In today's interconnected world, safeguarding personal data is paramount. Enter GDPR, the General Data Protection Regulation, a vital framework shaping how data is handled across the EU and beyond. But what is GDPR? At its core, GDPR stands for the General Data Protection Regulation, a comprehensive set of rules designed to empower individuals and streamline data protection laws across Europe. Understanding GDPR isn't just about compliance; it's about embracing principles prioritising privacy, transparency, and accountability. As you embark on your journey into GDPR, you'll delve into its principles and regulations through a comprehensive online course. Each module uncovers essential insights from its inception to its application in various sectors like healthcare. From deciphering lawful bases for data processing to exploring responsibilities and obligations, you'll gain a holistic understanding of GDPR's intricacies. Moreover, the course sheds light on handling electronic medical records ethically and the rights of individuals in case of breaches. By the end of this course, you'll emerge equipped with essential knowledge and skills to ensure GDPR compliance within your organisation. Through practical scenarios and real-world examples, you'll navigate the complexities of GDPR with confidence. Whether you're a healthcare professional, an IT specialist, or an aspiring data protection officer, this course offers invaluable insights to bolster your expertise and advance your career in today's data-driven landscape. Learning Outcomes: Comprehend the meaning and significance of contemporary data protection. Analyse GDPR principles and their implications in various sectors, particularly healthcare. Interpret the lawful basis for data processing under UK GDPR regulations. Assess responsibilities and obligations mandated by GDPR for organisations handling personal data. Identify rights granted to individuals and appropriate responses in case of GDPR breaches. Why buy this Certificate in GDPR - Level 3 Course Online? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Certificate in GDPR - Level 3 Course Online there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Certificate in GDPR - Level 3 Course Online for? Healthcare professionals seeking to enhance their understanding of General Data Protection Regulation in the medical context. IT specialists aiming to deepen their knowledge of data protection laws and compliance. Aspiring data protection officers looking to build expertise in GDPR regulations. Business owners and managers strive to ensure GDPR compliance within their organisations. Legal professionals interested in specialising in data protection and privacy laws. Prerequisites This Certificate in GDPR - Level 3 Course Online does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Certificate in GDPR - Level 3 Course Online was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Data Protection Officer: £30,000 - £60,000 Per Annum GDPR Compliance Manager: £35,000 - £70,000 Per Annum Healthcare Data Analyst: £25,000 - £45,000 Per Annum IT Security Consultant: £35,000 - £70,000 Per Annum Legal Advisor specialising in General Data Protection Regulation: £40,000 - £80,000 Per Annum Healthcare Administrator(General Data Protection Regulation): £20,000 - £40,000 Per Annum Course Curriculum Module 01: Introduction to GDPR Introduction to GDPR 00:26:00 Module 02: GDPR and Healthcare Setting GDPR and Healthcare Setting 00:20:00 Module 03: General Data Protection Regulations Explained General Data Protection Regulations Explained 00:16:00 Module 04: Lawful Basis for Preparation Lawful Basis for Preparation 00:30:00 Module 05: Responsibilities and Obligations Responsibilities and Obligations 00:33:00 Module 06: Electronic Medical Records Electronic Medical Records 00:19:00 Module 07: Rights and Breaches Rights and Breaches 00:13:00 Assignment Assignment - Certificate in GDPR - Level 3 Course Online 00:00:00