21902 Education courses

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

FREE Certification:QLS Endorsed + CPD Accredited | Instant Access | Round-the-Clock Tutor Support

HR Management Training - Course Begin your career as an HR manager by enrolling in Course Cave's HR Management course. This course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This HR manager course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the HR Management course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. ***16 COURSES BUNDLE INFO Main Course: HR Management Course Additional Courses Course 01: Level 7 Business Management Course Course 02: Level 7 Diploma in Leadership & Management Course 03: Level 7 Diploma in Facilities Management Course Course 04: Level 5 Retail Management Course Course 05: Level 5 Diploma in Risk Management Course Course 06: Level 5 Health and Safety at Work Course 07: Level 5 Diploma in Business Analysis Course 08: Level 5 Negotiation Skills Course Course 09: Level 5 Proofreading & Copy Editing Course 10: Level 5 Report Writing Course Course 11: Level 3 Business Administration Course 12: Minute Taking Course Course 13: Communication Skills Course Course 14: Workplace First Aid Training Course 15: Fire Safety Level 2 HR Management Training - Course Course Curriculum of HR Management Training - Course Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method of HR Management Training - Course After completing each module of the HR Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of HR Management Training - Course After completing the MCQ/Assignment assessment for this HR Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? HR Management Training - Course This HR Management Course is highly recommended for anyone considering a career in human resources. This is something that existing HR workers who are desperate for promotion should think about. This course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements HR Management Training - Course There are no specific requirements for HR Management course because it does not require any advanced knowledge or skills. Career path HR Management Training - Course After completing this HR Management course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of HR Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included

Vegan Vegetarian Cooking Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognized certificate. Vegan Vegetarian Cooking Course consists of several modules that take around 15 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Lesson 1 - Getting Started Vegan Cooking Getting Started Vegan Cooking 00:45:00 Lesson 2 - Learning about ingredients Ingredients 01:26:00 Lesson 3 - Quick and Easy Breakfasts Cold Quick Breakfasts 01:15:00 Lesson 4 - Hot Delicious Breakfasts Hot Breakfasts 01:12:00 Lesson 5 - Packed sacked Lunches Sack Lunches 00:36:00 Lesson 5 Bonus 01:27:00 Lesson 6 - Hot Lunches and Main Meals Hot Lunches 01:12:00 Lesson 7 - Simple Suppers Simple Suppers 00:52:00 Lesson 8 - Healthy Vegan Holidays 1 Healthy Vegan Holidays 01:28:00 Lesson 9 - Healthy Vegan Holidays 2 Healthy Vegan Holidays 01:49:00 Lesson 10 - Bread & Spreads Bread & Spreads 00:49:00 Lesson 10 Bonus - Bread & Spreads 00:55:00 Lesson 11 - Soups & Crackers Soups & Crackers 00:50:00 Lesson 12 - Healthy Desserts Lesson 12 - Healthy Desserts 00:52:00 Assignment Assignment - Vegan Vegetarian Cooking 2 weeks Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview Dive into the world of applied behavioural analysis with our comprehensive course titled 'Applied Behaviour Analysis(ABA) and Cognitive Skills Training'. This course, tailored for the UK audience, offers an in-depth exploration into the nuances of ABA, from its foundational techniques to its application in enhancing motor, language, cognitive, and visuospatial skills. As the demand for applied behaviour analysis courses in the UK surges, our curriculum stands out, ensuring that learners not only grasp the theoretical aspects but also understand the significance of generalisation in ABA theory. Learning Outcomes: Understand the foundational principles and components of applied behavioural analysis. Apply ABA techniques effectively in diverse settings, adhering to established rules. Develop strategies to enhance motor, language, cognitive, and visuospatial skills using ABA. Recognise the importance and methods of generalisation in ABA theory. Analyse and evaluate the impact of ABA interventions on individual cognitive development. Why buy this Applied Behaviour Analysis(ABA) and Cognitive Skills Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Applied Behaviour Analysis(ABA) and Cognitive Skills Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Applied Behaviour Analysis(ABA) and Cognitive Skills Training course for? Individuals keen on understanding the principles and techniques of ABA tailored for the UK context. Professionals in the field of psychology or education looking to expand their skill set. Parents or guardians aiming to support their children's cognitive and behavioural development. Therapists and counsellors seeking advanced tools for client interventions. Students pursuing a career in behavioural science or related fields. Prerequisites This Applied Behaviour Analysis(ABA) and Cognitive Skills Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Behaviour Analyst: £30,000 - £45,000 per annum ABA Therapist: £20,000 - £35,000 per annum Special Education Teacher (with ABA specialisation): £25,000 - £40,000 per annum Behavioural Consultant: £35,000 - £50,000 per annum Cognitive Skills Trainer: £28,000 - £42,000 per annum Child Psychologist (with ABA expertise): £40,000 - £60,000 per annum Course Curriculum Introduction to ABA Introduction to ABA 00:13:00 ABA Component Breakdown ABA Component Breakdown 00:09:00 Rules when Applying ABA Rules When Applying ABA 00:10:00 Foundation Techniques of ABA Foundation Techniques of ABA 00:14:00 ABA for Motor Skills ABA for Motor Skills 00:10:00 ABA for Language Skills ABA for Language Skills 00:22:00 ABA for Cognitive Skills ABA for Cognitive Skills 00:21:00 ABA for Visuospatial Skills ABA for Visuospatial Skills 00:22:00 Generalization in ABA Theory Generalization in ABA Theory 00:13:00

Register on the Financial Modeling with Excel today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Financial Modeling with Excel course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course? Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Financial Modeling with Excel Welcome to the Course! Get the Overview of What You'll Learn 00:04:00 Planning your Financial Model 00:09:00 Building a Model Template 00:12:00 Projecting the Income Statement 00:13:00 Projecting the Balance Sheet 00:17:00 Projecting Cash Flows 00:14:00 Advanced Financial Modeling 00:14:00 BONUS LESSON: Top 5 Excel Features for Financial Modellers 00:08:00 Resources Resources - Financial Modeling with Excel 00:00:00 Assignment Assignment - Financial Modeling With Excel 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview If you're interested in expanding your knowledge about autism and how to support individuals on the spectrum, the Understanding Autism Awareness and Diagnosis Level 2 course is a great option. This course will help you understand the causes, symptoms, diagnosis, and treatment of ASD.  You will learn about the different cognitive approaches that explain how people with ASD perceive and process information. You will discover the different types of ASD, the challenges that people with ASD face, and the strategies that can be used to help them succeed.  Enrol in the course today and start your journey towards an in-demand career. Key Features of the Course 24/7 learning assistance Self-paced online learning Interactive quizzes and assessments Accredited certificate after completion Who is this course for This course is suitable for individuals who wish to expand their knowledge and understanding of autism awareness and diagnosis. It mainly benefits education, healthcare, psychology, and social work professionals. Parents, caregivers, and anyone interested in gaining insights into autism and its diagnosis can significantly benefit from this course. What you will learn Throughout this course, learners will delve into various topics and modules that encompass different aspects of autism spectrum disorder. By the end of this course, you will be able to: Autism Spectrum Disorder (ASD): Participants will gain a thorough understanding of the characteristics, prevalence, and impact of autism on individuals and their families. Autism Diagnosis: This module focuses on the diagnostic process for autism, including assessment tools, criteria, and best practices for diagnosis. Cognitive Approaches in Autism: Participants will explore cognitive theories and interventions that can be employed to support individuals with autism in their cognitive development and functioning. Dealing with Autistic Individuals: This module provides strategies for effective communication, understanding sensory sensitivities, and promoting positive behaviour in autistic individuals. Other Considerations for Dealing with Autistic Individuals: Participants will learn about additional factors to consider when working with individuals with autism, including co-occurring conditions, diversity, and inclusion. Engagement in Autism Awareness: This module emphasises the importance of raising awareness about autism and promoting acceptance and inclusion in various settings. Why enrol in this course Firstly, this top-reviewed course will help you gain essential skills in understanding autism, communicating effectively with autistic individuals, and promoting inclusivity. This course offers the most relevant and up-to-date information in the field. Secondly, these skills are highly valued in professions such as special education, behavioural therapy, and speech and language therapy, which offer competitive salaries ranging from £20,000 to £60,000+ per year in the UK. Requirements A computer or mobile device with internet access A basic understanding of English language and grammar A willingness to learn and explore new topics Career Path After completing this course, you'll get advantages in various related careers. Some examples with average salary are: Autism Support Worker - £20k per year Autism Specialist Teacher - £32k per year Autism Consultant - £38k per year Autism Therapist - £40k per year Autism Researcher - £43k per year Autism Trainer - £45k per year Autism Service Manager - £60k per year Certification Upon successful completion of this course, you will receive a CPD certificate. This certificate will demonstrate your knowledge and skills in ASD and can be used to advance your career. Course Curriculum 7 sections • 7 lectures • 02:15:00 total length •Autism Spectrum Disorder (ASD): 00:25:00 •Learning Difficulties Related to Autism: 00:23:00 •Autism Diagnosis: 00:16:00 •Cognitive Approaches in Autism: 00:17:00 •Dealing with Autistic Individuals: 00:22:00 •Other Considerations for Dealing with Autistic Individuals: 00:19:00 •Engagement in Autism Awareness: 00:13:00

Are you ready to embark on an enlightening journey of wisdom with the Retail Manager bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Retail Manager. Delve into eight immersive CPD Accredited courses, each a standalone course: Retail Management Store Assistant Retail Associate Certificate Visual Merchandising Diploma Merchandising Supply Chain Masterclass in Retail Warehouse Operative Commercial Management Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Retail Manager bundle illuminate your path to wisdom. The Retail Manager bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Retail Manager package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Retail Manager bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Retail Manager community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Retail Manager bundle. Establish robust bases across each course nestled within the Retail Manager bundle. Decipher intricate concepts through the articulate content of the Retail Manager bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Retail Manager bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Retail Manager bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Retail Manager bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Retail Manager bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Retail Manager bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Retail Manager journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Retail Manager bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Retail Manager bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Register on the Call Centre Based Customer Service today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Call Centre Based Customer Service is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge. Course Content Module 01: Introduction to Customer Service Introduction to Customer Service 00:25:00 Module 02: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:14:00 Module 03: Customer Relationship Management Customer Relationship Management 00:44:00 Module 04: Customer Service Communication Strategies Customer Service Communication Strategies 00:26:00 Module 05: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:33:00 Module 06: Building Rapport Over the Phone Building Rapport Over the Phone 00:26:00 Module 07: Inbound and Outbound Calls Inbound and Outbound Calls 00:18:00 Module 08: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:30:00 Module 09: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:12:00 Module 10: Problem Solving over the Phone Problem Solving over the Phone 01:06:00 Module 11: Intra Organisation Dealings Intra Organisation Dealings 00:37:00 Module 12: Measuring Customer Service Measuring Customer Service 00:14:00 Assignment Assignment - Call Centre Based Customer Service 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.