22319 Education courses

Give a compliment to your career and take it to the next level. This Train the Trainer: Effective Techniques and Methods will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Train the Trainer: Effective Techniques and Methods will help you keep ahead of the pack. The Train the Trainer: Effective Techniques and Methods incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Train the Trainer: Effective Techniques and Methods will add extra value to your resume to stand out to potential employers. Along with this Train the Trainer: Effective Techniques and Methods course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Bundle Consists of the following Premium courses: Course 01: Coaching & Mentoring Course 02: Level 3- Project Management Course 03: Performance Management Course 04: Motivation Skills Course 05: Assertiveness and Self-Confidence Development Course 06: Working Effectively Across Cultures Course 07: Public Speaking and Presentation Skill Course Course 08: Creativity and Problem Solving Skills Course 09: Stress Management Training Course 10: Time Management So, enrol now to advance your career! Benefits you'll get from choosing Apex Learning for this Train the Trainer: Effective Techniques and Methods Course: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn about Train the Trainer: Effective Techniques and Methods at your ease - anytime, from anywhere Study the Train the Trainer: Effective Techniques and Methods from your computer, tablet or mobile device CPD accredited Train the Trainer: Effective Techniques and Methods course - improves the chance of gaining professional skills Curriculum of Train the Trainer: Effective Techniques and Methods: Course 01: Train the Trainer Part 1 Introduction and Welcome Make Them Feel Safe Before Class Start with an amazing opener Build Credibility and Rapport Qui Training on Facilitating Classroom Activity Introduction and Welcome Get Buy-In for the Activity Find Trainees Who Need Help Tutor Effectively During Activities Manage the Activity Pace Prepare to Lead an Activity Coach: Complete Guide to Coaching Trainers Coliseum: How to Train Very Large Classes Hook A Large Class Teach A Large Class Support A Large Class Recharge: The Healthy Trainer Welcome to Healthy Trainer Manage Yourself Manage Your Issues Manage Your Classroom Manage Your Audience Manage Your Feedback Serenity Course Welcome to Serenity Stop Interruptions Handle Negativity Manage Inattention How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Train the Trainer: Effective Techniques and Methods bundle. Requirements This Train the Trainer: Effective Techniques and Methods course has been designed to be fully compatible with tablets and smartphones. Career path Having this Train the Trainer: Effective Techniques and Methods expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Eyelash Extension: Eyelash Extension Course Online Would you want to take advantage of our Eyelash Extension: Eyelash Extension Course to discover the techniques behind gorgeous, attractive lashes? Hurry up! Eyelash Extension: Eyelash Extension Course explains how to take care of natural lashes, enhancing length, curl, and volume for a fuller appearance. Also, the Eyelash Extension: Eyelash Extension Course describes the application of various lengths, thicknesses, and styles. Moreover, this Eyelash Extensions course has a module on customization for desired looks. Maintenance, aftercare all are parts of this Eyelash Extension: Eyelash Extension Course. Without further delay enrol our comprehensive course on Eyelash Extension: Eyelash Extension Course. Special Offers of this Eyelash Extension: Eyelash Extension Course This Eyelash Extension: Eyelash Extension Course includes a FREE PDF Certificate. Lifetime access to this Eyelash Extension: Eyelash Extension Course Instant access to this Eyelash Extension: Eyelash Extension Course Get FREE Tutor Support from Monday to Friday in this Eyelash Extension: Eyelash Extension Course Main Course: Level 2 Eyelash and Eyebrow Tinting Course Courses with Eyelash Extension: Eyelash Extension Course Course 01: Luxury Spa Facials Course 02: Level 5 Fashion & Beauty Course 03: Diploma of Hairdressing [Note: Free PDF certificate as soon as completing the Eyelash Extension: Eyelash Extension Course] Eyelash Extension: Eyelash Extension Course Online Industry Experts Designed this Eyelash Extension: Eyelash Extension Course into 05 detailed modules. Course Curriculum of Level 2 Eyelash and Eyebrow Tinting Course Module 01: Eyelash Extensions Module 02: Eyelash and Brow Treatments Require Client Service Module 03: Follow Health and Safety Practice in the Salon Module 04: Essential Knowledge Module 05: Eyebrow Lamination Assessment Method of Eyelash Extension Course After completing each module of the Eyelash Extension: Eyelash Extension Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Eyelash Extension Course After completing the MCQ/Assignment assessment for this Eyelash Extension: Eyelash Extension Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Eyelash Extension: Eyelash Extension Course Online Everyone is welcome to enrol in this Eyelash Extension: Eyelash Extension Course. Requirements Eyelash Extension: Eyelash Extension Course Online Students who intend to enrol in this Eyelash Extension: Eyelash Extension Course must meet the following requirements: Eyelash Extension: Good command of the English language Eyelash Extension: Must be vivacious and self-driven Eyelash Extension: Basic computer knowledge Eyelash Extension: A minimum of 16 years of age is required Career path Eyelash Extension: Eyelash Extension Course Online With the help of this Eyelash Extension: Eyelash Extension Course, you may now enter the relevant job market and pursue careers like those of an: Eyelash technician Salon receptionist Salon assistant. Certificates Certificate of completion Digital certificate - Included

The relevant industry experts developed this Interview Skills - Secrets and Tips course. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills - Secrets and Tips course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills - Secrets and Tips course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Interview Skills - Secrets and Tips course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Interview Skills - Secrets and Tips Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Interview Skills - Secrets and Tips Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Interview Skills - Secrets and Tips Bundle Course Course 01: Interview Skills - Secrets and Tips Course 02: Workplace Stress Management Course 03: Workplace First Aid Training ***Other Benefits of Interview Skills - Secrets and Tips Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- **Workplace Stress Management Course Curriculum Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma --------------------- **Workplace First Aid Training Course Curriculum Module 1: Introduction What is First Aid Aims of First Aid Who is a First Aider? First Aid Priorities The Role of a First Aider What's in a First Aid Box? Your Safety Activating the Emergency Medical System Module 2: Managing Incident at Workplaces Action at an Emergency Fires Electrical Incidents Water Incidents Significant Incidents/ Mass Casualties Module 3: Treating Secondary Injuries Eye Injuries Head Injuries Spinal Injuries Sprain and Strains Burns and Scalds Module 4: Resuscitation (CPR) Resuscitation Cardiopulmonary Resuscitation (CPR)- Primary Survey Resuscitation for Babies and Children Extra Things to Consider Module 5: Secondary Illness and Conditions Asthma Anaphylaxis Heart attack Stroke Diabetes Module 6: Additional Secondary Illness and Conditions Hypothermia Frostbite Poisons Hyperventilation Choking Shock Fainting Some Essential Things You Need to Know Module 7: COVID 19 Awareness What is COVID-19 The Origins of COVID-19 Mode of Transmission of the COVID-19 Virus Symptoms of COVID-19 Prevent Yourself and Others from COVID-19 Assessment Method After completing each module of the Interview Skills - Secrets and Tips Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 2 Award in Job Search and Interview Skills is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Interview Skills - Secrets and Tips Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Business Starting Up course is designed for students who want to learn the skills and knowledge required to develop a start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Business Starting Up course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a start-up, as well as knowledge of the first steps in Start Up, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Business Starting Up course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business Starting Up Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Business Starting Up Course Course 01: Level 1 Business Management Course 02: Level 5 Diploma in Business Analysis ***Others Included in this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] *** Business Starting Up *** Detailed course curriculum Module 1: Fundamental Steps for a Business Start-up Module 2: Strategic Thinking about New Business Module 3: The Best Business Ideas for You Module 4: Developing a Start-up Business Plan -------------- Assessment Method After completing each module of the Business Starting Up, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Starting Up This course is ideal for anyone who wants to start up his own business. Requirements Business Starting Up There are no specific requirements for this Business Starting Up course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Business : Business Starting Up Upon successful completion of this Business : Business Starting Up course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

If you’ve ever wondered how websites behave the way they do, JavaScript is the engine that brings them to life. This course offers a solid journey through developing interactive web applications using JavaScript—designed for learners keen to understand how functional apps are built from scratch. Whether you're a beginner with some HTML and CSS under your belt or someone looking to sharpen your scripting skills, this course walks you through structured, engaging projects that reflect how things work behind the screen. The lessons are smartly arranged to help you write better code, manage logic efficiently, and shape features that respond smoothly to user interactions. From dynamic interfaces to responsive designs, each module focuses on real applications of JavaScript, avoiding fluff and straightening out confusion with clean, sensible explanations. Think of it as coding with clarity, not chaos. You're not just learning JavaScript—you’re learning how to make it work the way developers use it to build sleek, functional web experiences. Learning outcomes: Gain a thorough understanding of the basics of event-driven programming and the property or style object Learn how to create a login page with validation and implement JavaScript functions Understand the concepts of a shopping cart and how to manage items in it Develop skills to create user-friendly interfaces using JavaScript Gain hands-on experience in creating a web app using JavaScript The JavaScript Project Development - Creating Web Apps course is designed to teach students how to create user-friendly web applications using JavaScript. The course covers a wide range of topics, including event-driven programming, managing a shopping cart, creating a login page with validation, and implementing JavaScript functions. By the end of the course, students will have gained a thorough understanding of JavaScript and how it can be used to create effective and engaging web applications. JavaScript Project Development - Creating Web Apps Course Curriculum Section 01: Introduction Introduction to Java Script Event Driven Programming Property or Style Object Section 02: Shopping Cart Creating Login Page Validation on Login Page Implementing Java Script Example of Shopping Cart Functions in Java Script Adding Items to Cart Removing Items from Cart Terms of Shopping Cart Files in Local Storage Section 03: Shopping Cart GUI Function for Display Cart Function for Deleting Cart Creating Input Id Section 04: Online Examination Developing Application Function for Return Document Function Check Answer How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginner web developers who want to learn how to create user-friendly web applications using JavaScript Experienced developers who want to expand their knowledge of JavaScript and its capabilities Freelancers who want to offer their clients high-quality web application development services Employees who want to improve their web development skills and become more valuable to their company Anyone interested in creating engaging and effective web applications using JavaScript. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Junior web developer: £20,000 - £30,000 Web developer: £30,000 - £40,000 Front-end developer: £35,000 - £50,000 Full-stack developer: £40,000 - £60,000 Senior web developer: £50,000 - £70,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

If you've dabbled in JavaScript but never quite built something start-to-finish, this course is your next logical step. Learn to craft an engaging online quiz using vanilla JavaScript – no libraries, no shortcuts – just you and the language itself. The project gives you the clarity and direction many tutorials skip, making it easier to actually do something with the skills you've picked up. It’s less theory, more doing, but entirely online. From setting up your questions and tracking scores to adding user interaction and smooth transitions – every bit is covered. You’ll gain the confidence to build browser-based applications with structure and purpose, while sharpening your coding logic and syntax. If JavaScript has ever felt like an unsolved puzzle, this course helps you piece it together – with no fluff, no filler, and no nonsense. Learning Outcomes: Learn how to create a quiz project using JavaScript and HTML/CSS. Gain hands-on experience with JavaScript and web development. Understand the basics of creating radio buttons, a page screen, and a question section for a quiz project. Learn how to customise your quiz project with your own questions and answers. Gain the skills and confidence to create your own web-based quiz projects. The Hands on JavaScript Project - Developing Quiz Project course is designed to provide you with hands-on experience in creating a quiz project using JavaScript and HTML/CSS. From getting started and creating radio buttons to developing a page screen and question section, this course covers everything you need to know to build your own engaging quiz project. With our step-by-step approach and hands-on exercises, you'll gain the skills and confidence to create your own web-based quiz projects that will impress your audience. Hands on JavaScript Project - Developing Quiz Project Course Curriculum Section 01: Introduction Section 02: Getting Started Section 03: Radio Buttons Section 04: Page Screen Section 05: Question Section 06: Conclusion How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Web developers who want to gain hands-on experience with JavaScript and web development. Educators who want to engage their audience with interactive quizzes. Students who want to learn how to create quiz projects and gain experience with web development. Entrepreneurs who want to create their own quiz projects for their business. Anyone who wants to explore the world of web development and expand their knowledge of JavaScript. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Front End Developer: £24,000 - £55,000 Full Stack Developer: £30,000 - £75,000 Web Application Developer: £28,000 - £65,000 Senior Web Developer: £40,000 - £90,000 Technical Lead: £50,000 - £100,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Overview This comprehensive course on Complete Web Application Penetration Testing & Security will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Complete Web Application Penetration Testing & Security comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Complete Web Application Penetration Testing & Security. It is available to all students, of all academic backgrounds. Requirements Our Complete Web Application Penetration Testing & Security is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 60 lectures • 14:18:00 total length •About The Course: 00:03:00 •Web Attack Simulation Lab: 00:12:00 •Web application technologies 101 - PDF: 00:47:00 •HTTP Protocol Basics: 00:11:00 •Encoding Schemes: 00:13:00 •Same Origin Policy - SOP: 00:06:00 •HTTP Cookies: 00:11:00 •Cross-origin resource sharing: 00:05:00 •Web application proxy - Burp suite: 00:09:00 •Fingerprinting web server: 00:05:00 •DNS Analysis - Enumerating subdomains: 00:04:00 •Metasploit for web application attacks: 00:12:00 •Web technologies analysis in real time: 00:03:00 •Outdated web application to server takeover: 00:08:00 •BruteForcing Web applications: 00:06:00 •Shodan HQ: 00:07:00 •Harvesting the data: 00:05:00 •Finding link of target with Maltego CE: 00:09:00 •Cross Site Scripting- XSS - PDF: 00:34:00 •Cross site scripting: 00:07:00 •Reflected XSS: 00:14:00 •Persistent XSS: 00:11:00 •DOM-based XSS: 00:10:00 •Website defacement through XSS: 00:09:00 •XML Documents & database: 00:14:00 •Generating XSS attack payloads: 00:13:00 •XSS in PHP, ASP & JS Code review: 00:13:00 •Cookie stealing through XSS: 00:12:00 •Advanced XSS phishing attacks: 00:08:00 •Advanced XSS with BeEF attacks: 00:10:00 •Advanced XSS attacks with Burp suite: 00:08:00 •Code Review Guide: 03:11:00 •SQL Injection attacks - PDF: 00:45:00 •Introduction to SQL Injection: 00:16:00 •Dangers of SQL Injection: 00:05:00 •Hunting for SQL Injection vulnerabilities: 00:20:00 •In-band SQL Injection attacks: 00:27:00 •Blind SQL Injection attack in-action: 00:10:00 •Exploiting SQL injection - SQLMap: 00:09:00 •Fuzzing for SQL Injection - Burp Intruder: 00:14:00 •CSRF or XSRF attack methods: 00:12:00 •Anti-CSRF Token methods: 00:15:00 •Anti-CSRF token stealing-NOT easy: 00:11:00 •Authentication bypass-hydra: 00:11:00 •HTTP Verb Tampering: 00:09:00 •HTTP parameter pollution - HPP: 00:06:00 •Authentication: 00:10:00 •Client side control bypass: 00:10:00 •LFI & RFI attacks: 00:13:00 •Unrestricted file upload - content type: 00:06:00 •Unrestricted File Upload - Extension Type: 00:06:00 •Remote code execution using Shell Uploads: 00:09:00 •XXE attacks in action: 00:14:00 •Advanced Intruder attack types: 00:23:00 •Cross window messaging: 00:02:00 •Defense in depth applied to web app: 00:02:00 •Drupagedden: 00:02:00 •Finding details with open source: 00:17:00 •Out of band XXE: 00:02:00 •Website auditing: 00:02:00

Overview This comprehensive course on ASP.Net MVC and Entity Framework will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ASP.Net MVC and Entity Framework comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ASP.Net MVC and Entity Framework. It is available to all students, of all academic backgrounds. Requirements Our ASP.Net MVC and Entity Framework is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 22 lectures • 06:17:00 total length •Module 01: Install Visual Studio Community Edition: 00:02:00 •Module 02: Create ASP.Net MVC Project: 00:04:00 •Module 03: Setup Database: 00:06:00 •Module 04: Add Entity Framework Data Model: 00:06:00 •Module 05: Tour of Folder Structure and How to Add Views: 00:23:00 •Module 06: Scaffolding: Adding Controller and Views: 00:35:00 •Module 07: Managing Database Changes: 00:14:00 •Module 08: Customizing a View - Bootstrap: 00:20:00 •Module 09: Customizing a View - Additional Data: 00:09:00 •Module 10: Add Data Validations to Forms: 00:31:00 •Module 01: Understanding Authentication Functionality: 00:05:00 •Module 02: Adding User Data Points: 00:30:00 •Module 03: Control User Access: 00:07:00 •Module 04: Adding Roles and Authorizations: 00:37:00 •Module 01: Add Project to GitHub: 00:12:00 •Module 02: Understanding Package Management: 00:08:00 •Module 01: Add Lecturer and Enrollment Management Modules: 00:14:00 •Module 02: Install JQueryUI Javascript Libraries: 00:12:00 •Module 03: Implement JQueryUI Autocomplete: 00:35:00 •Module 04: Create an JQuery/Ajax Form: 00:34:00 •Module 05: Partial View and Data Refresh: 00:33:00 •Resources - ASP.Net MVC and Entity Framework: 00:00:00