25546 Education courses delivered Online

Master the art of dissecting Financial Statements, honing Budgeting skills, and navigating Financial Markets with finesse from this Accounting and Finance level 3 course. This comprehensive Accounting and Finance course equips you with the knowledge of the accountant's pivotal role. Take this Accounting and Finance course and elevate your career prospects and become a financial virtuoso with this immersive learning experience. Enroll now and take the first step towards a bright and prosperous future! Key Features of the Accounting and Finance Course CPD Certified Accounting and Finance Course Level 3 Diploma Free Certificate from Reed CIQ Approved Developed by Accounting and Finance Specialist Accounting and Finance Course Curriculum This Accounting and Finance course equips you with the latest knowledge and information of Accounting and Finance. This Accounting and Finance course covers a range of topics, including: Module 01: Introduction To Accounting And Finance Module 02: The Role Of An Accountant Module 03: Accounting Process And Mechanics Module 04: Introduction To Financial Statements Module 05: Financial Statement Analysis Module 06: Budgeting And Budgetary Control Module 07: Financial Markets Module 08: Financial Risk Management Module 09: Investment Management Module 10: Auditing Learning Outcomes of Accounting and Finance Course After completing this Accounting and Finance course, you will be able to: Grasp the essentials of Accounting and Finance principles. Explore the multifaceted role and responsibilities of a professional accountant. Execute the accounting and finance process with precision and efficiency. Analyze and interpret intricate Financial Statements adeptly. Develop expert insights into Budgeting and its vital role in financial control. Navigate Financial Markets and master the intricacies of Risk Management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Advanced Diploma in Accounting and Finance 2:34:00 1: Introduction to Accounting and Finance 13:00 2: The Role of an Accountant 13:00 3: Accounting Process and Mechanics 16:00 4: Introduction to Financial Statements 13:00 5: Financial Statement Analysis 18:00 6: Budgeting and Budgetary Control 13:00 7: Financial Markets 17:00 8: Financial Risk Management 18:00 9: Investment Management 16:00 10: Auditing 16:00 11: CPD Certificate - Free 01:00 Who is this course for? This Diploma in Accounting and Finance course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Accounting and Finance. Moreover, this course is ideal for: Aspiring accountants seeking in-depth financial expertise. Accounting and Finance professionals aiming to enhance their skill set. Individuals eyeing a career transition into accounting and finance. Graduates desiring specialised knowledge in accounting and finance. Business owners seeking a profound grasp of financial intricacies. Requirements There are no requirements needed to enrol into this Diploma in Accounting and Finance course. We welcome individuals from all backgrounds and levels of experience to enrol into this Diploma in Accounting and Finance course. Career path After finishing this Diploma in Accounting and Finance course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Accounting and Finance are: Financial Analyst Budget Analyst Risk Analyst Investment Analyst Financial Planner Auditor Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In 1948, the UK established the National Health Service, marking a pivotal moment in the evolution of care provision. The growth in the health and social care sector since then has been extraordinary, with care managers playing an increasingly critical role. This Responsibilities of Care Manager course will equip you with the knowledge to navigate the complexities of care management, prioritising care needs, engaging stakeholders, and using data for informed decisions. As a care manager, you'll review care processes, evaluate outcomes, and handle conflicts and complaints. Despite the challenges, the rewards can be considerable, offering a fulfilling career dedicated to improving others' lives. By embracing this learning opportunity, you'll position yourself to thrive as a competent care manager in an industry that continues to grow and develop. Learning Outcomes: Understand decision-making approaches in care management. Apply data, information, and intelligence in care settings. Prioritise tasks and assess value in care provision. Engage and manage stakeholders in care scenarios. Review and evaluate care processes and outcomes. Manage conflicts, handle complaints, and uphold duty in care situations. This Care Manager Skills with Data, Information and Intelligence course delves into essential skills required by a care manager, starting with decision-making strategies in care management. The curriculum highlights how to optimise data, information, and intelligence for informed decision-making and effective service delivery. Further, it provides insights on setting value and priority in care provision, which is critical in managing resources and meeting the care needs of clients. In the subsequent modules, learners will explore the role of stakeholders in care management, providing a comprehensive understanding of how to work collaboratively with staff, families, and other stakeholders. The course then covers strategies for reviews and evaluation of care services, along with the evaluation of the processes used in care delivery. Lastly, students will be introduced to strategies for managing conflicts and complaints and upholding their duty in care situations. The course equips learners with practical knowledge to deal with everyday scenarios that care managers, are likely to encounter. Certification Upon course completion, you're eligible for a FREE certificate titled Responsibilities of Care Manager in PDF or hardcopy format. The PDF certificate will be sent to your registered email without any cost. For hardcopies, the UK delivery fee is £3.99 and the International delivery fee is £10. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Care Manager Skills with Data, Information and Intelligence Strategies course is ideal for aspiring and existing care managers who aim to upskill and gain a deeper understanding of their role. In addition, it is suitable for individuals interested in health and social care sectors, nurses aiming to move into care management, social workers keen on enhancing their management skills, and those in supervisory roles within the care industry. It provides a firm grounding in managing care processes, enabling learners to advance in their careers in care settings. Career path Care Home Manager - £28K to £45K/year. Health and Social Care Manager - £25K to £40K/year. Registered Care Manager - £30K to £50K/year. Senior Care Coordinator - £22K to £35K/year. Patient Care Manager - £31K to £55K/year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Enter the vital adult care sector with this comprehensive course, offering deep knowledge in person-centred practice and positive outcomes. With an emphasis on promoting health and well-being through EDI (Equality, Diversity and Inclusion) in adult care, the course prepares you to make a real difference. The importance of relationships in EDI is emphasised, providing the necessary skills to enhance caregiving and support. With the sector proliferating, opportunities abound for those able to understand and respect individuals' sexuality and relationship needs. So, enrol today and start your journey towards a fulfilling career in adult care, where every day presents an opportunity to impact someone's life positively. Learning Outcomes: Gain insight into person-centred and outcomes-based practices. Understand the importance of positive outcomes and overall well-being. Learn strategies to promote individuals' health and well-being. Develop skills to foster relationships aimed at promoting health and well-being. Understand caregiving and support mechanisms to optimise care. Recognise and respect individuals' sexuality and relationship needs. This course introduces the foundations of person-centred and outcomes-based practice in adult care, focusing on the importance of positive outcomes and well-being for care recipients. It provides strategies for promoting individuals' health and well-being, using a holistic approach that values every person and their unique needs. The course also emphasises the importance of relationships in promoting health and well-being, highlighting the ways that strong, caring relationships can contribute to positive outcomes. Additionally, it explores caregiving and support methods, preparing students to provide optimal care within a person-centred framework. Lastly, the person-centred practice & positive outcomes in adult care course recognises the importance of understanding and respecting individuals' sexuality and relationship needs. This is essential in ensuring that all aspects of a person's well-being are attended to in adult care settings. Certification Upon successful completion of the course, all learners will be eligible to receive a certificate titled EDI in Adult Care to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy. PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE. Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is aimed at individuals interested in working within adult care, either as a healthcare assistant, support worker, or similar roles. It would be beneficial for those seeking to improve their understanding of person-centred practice and positive outcomes. Whether you are a current care professional looking to enhance your skillset or someone considering a career in this rewarding sector, this course will offer valuable insights and knowledge. This course would also suit family members of adults needing care, providing them with the understanding and strategies necessary to support their loved ones. Career path Health Care Assistant - £18K to £22K/year. Support Worker - £18K to £25K/year. Adult Care Worker - £20K to £28K/year. Care Home Manager - £28K to £45K/year. Social Worker in Adult Care - £28K to £40K/year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Every year, there are major fires all across the world. As a result of such fires, people are killed or severely injured. Preventing fires from starting in the first place is the most effective approach to fire protection. The Certificate in Fire Safety Training Level 3 course is designed to provide individuals with the knowledge and skills they need to understand and implement fire safety measures in the workplace. The course covers a range of important topics, including legislation, measures of fire safety, and fire emergency evacuation procedures. Participants will learn about the different types of fires, how to identify and prevent hazards, and how to respond in the event of a fire emergency. Additionally, the course covers the latest fire safety legislation and best practices for fire safety in the workplace. So, without further ado, join our exclusive Certificate in Fire Safety Training Level 3 course and advance your career. By the end of this course, learners will be able to: Discover the essentials of fire safety. Identify the "Responsible Person" in the event of an emergency. Demonstrate knowledge of UK fire safety standards. Discover the escape route and the location of fire doors on their property. Identify and use extinguishers and other safety devices. Handle vulnerable employees. Make use of PEEP (Personal Emergency Evacuation Plan). Along with the Certificate in Fire Safety Training courses, you also get: Lifetime Access. Unlimited Retake Exam & Tutor Support. Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee. Fires have been a well-known calamity throughout history, with millions of people suffering the consequences, whether caused by natural or man-made causes. Throughout human history, fires have claimed human lives, wealth, and infrastructure. Fires inflict monetary losses as well as damage to critical infrastructure in both developed and developing countries. Furthermore, these incidences may have long-term psychological consequences for the victims. This course will educate you on what procedures must be followed and how to respond professionally in an emergency. Curriculum Module 01: Introduction Module 02: Legislation Module 03: Measures of Fire Safety Module 04: Fire Emergency Evacuation Procedures CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? It is useful for learners who provide direct support as well as those who work and want to work in the following areas: Fire Safety Professionals Fireman Fire Service Corporate Office Employees Electrician Requirements To enrol in this Certificate in Fire Safety Training course, all you need is a basic understanding of the English Language and an internet connection. Career path Understanding Fire Safety will provide you with a competitive advantage and open the door to a variety of professional prospects. One can develop into: Fire safety engineer (Salary: £26,000 to £70,000) Health and safety adviser (Salary: £22,000 to £50,000) Firefighter (Salary: £24,191 to £32,244) Building site inspector (Salary: £21,000 to £50,000) Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £9.99 Get a CPD Accredited Hardcopy Certificate For £9.99. After passing the assessment of this course, you can get a hardcopy certificate for just £9.99. The delivery charge for the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

Are you looking to enhance your Investment - Key Concepts and Techniques skills? If yes, then you have come to the right place. Our comprehensive course on Investment - Key Concepts and Techniques will assist you in producing the best possible outcome by mastering the Investment - Key Concepts and Techniques skills. The Investment - Key Concepts and Techniques is for those who want to be successful. In the Investment - Key Concepts and Techniques, you will learn the essential knowledge needed to become well versed in Investment - Key Concepts and Techniques. Our Investment - Key Concepts and Techniques starts with the basics of Investment - Key Concepts and Techniques and gradually progresses towards advanced topics. Therefore, each lesson of this Investment - Key Concepts and Techniques is intuitive and easy to understand. Why would you choose the Investment - Key Concepts and Techniques from Compliance Central: Lifetime access to Investment - Key Concepts and Techniques materials Full tutor support is available from Monday to Friday with the Investment - Key Concepts and Techniques Learn Investment - Key Concepts and Techniques skills at your own pace from the comfort of your home Gain a complete understanding of Investment - Key Concepts and Techniques Accessible, informative Investment - Key Concepts and Techniques learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Investment - Key Concepts and Techniques bundle Study Investment - Key Concepts and Techniques in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Investment - Key Concepts and Techniques Improve your chance of gaining in demand skills and better earning potential by completing the Investment - Key Concepts and Techniques Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. Investment - Key Concepts and Techniques Course Curriculum: Module 1: Introduction Module 2: Types and Techniques Module 3: Key Concepts in Investment Module 4: Understanding the Finance Module 5: Investing in Bond Market Module 6: Investing in Stock Market Module 7: Risk and Portfolio Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Investment - Key Concepts and Techniques helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Investment - Key Concepts and Techniques. It is also great for professionals who are already working in Investment - Key Concepts and Techniques and want to get promoted at work. Requirements To enrol in this Investment - Key Concepts and Techniques, all you need is a basic understanding of the English Language and an internet connection. Career path The Investment - Key Concepts and Techniques will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Investment - Key Concepts and Techniques. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Estate Agent skills? If yes, then you have come to the right place. Our comprehensive course on Estate Agent will assist you in producing the best possible outcome by mastering the Estate Agent skills. The Estate Agent course is for those who want to be successful. In the Estate Agent course, you will learn the essential knowledge needed to become well versed in Estate Agent. Our Estate Agent course starts with the basics of Estate Agent and gradually progresses towards advanced topics. Therefore, each lesson of this Estate Agent course is intuitive and easy to understand. Why would you choose the Estate Agent course from Compliance Central: Lifetime access to Estate Agent course materials Full tutor support is available from Monday to Friday with the Estate Agent course Learn Estate Agent skills at your own pace from the comfort of your home Accessible, informative Estate Agent learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Estate Agent bundle Study in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Course Improve your chance of gaining in demand skills and better earning potential by completing the Estate Agent Curriculum Breakdown of the Estate Agent Course Module 01: Estate Agent: An Introduction Module 02: Different Types of Estate Agents Module 03: Getting Started on the Job Module 04: Listing Property- Finding the Sellers Module 05: Valuation Process Module 06: Negotiating as Estate Agent Module 07: Selling Property- Finding the Buyers Module 08: Letting Property Module 09: Technology for Estate Agents Module 10: Regulation of Estate Agents CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Estate Agent course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Estate Agent. It is also great for professionals who are already working in Estate Agent and want to get promoted at work. Requirements To enrol in this Estate Agent course, all you need is a basic understanding of the English Language and an internet connection. Career path The Estate Agent course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Estate Agent. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Are you looking to enhance your Functional Skills English Level 1 & 2 skills? If yes, then you have come to the right place. Our comprehensive courses on Functional Skills English Level 1 & 2 will assist you in producing the best possible outcome by learning the bundle. This Functional Skills English Level 1 & 2 Bundle Includes Functional Skills English Level 1 Course Functional Skills English Level 2 Course So, enrol in our Functional Skills English Level 1 & 2 bundle now! Other Benefits Lifetime Access to All Functional Skills English Learning Resources An Interactive, Online Functional Skills English Course A Product Created By Experts In The Functional Skills English Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support with the Functional Skills English Course Free Certificate After Functional Skills English Course Completion Course Curriculum: Functional Skills English Level 1 Module 01: Introduction to the Course. Module 02: Basics of Grammar. Module 03: The Basics of Sentence, Module 04: Structure of Sentence. Module 05: Questions. Module 06: Punctuation and Capitalisation. Module 07: Spelling. Module 08: Common Mistakes and Ways to Improve. Course Curriculum: Functional Skills English Level 2 Module 01: Linguistics Module 02: Teaching Grammar and Vocabulary Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05: Questions Module 06: Punctuation and Capitalisation Module 07: Spelling Module 08: English Pronunciation Module 09: Reading Module 10: Writing Module 11: Listening Module 12: Speaking CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Functional Skills English course. Requirements To enrol in this Functional Skills English Level 1 & 2 all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Functional Skills English Level 1 & 2. Certificates Certificate of completion Digital certificate - Included Get 3 CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £9.99 Get 3 CPD Accredited Hardcopy Certificate For 9.99 each. The delivery charge for the hardcopy certificate inside the UK is £3.99 each and international students need to pay £9.99 each to get their hardcopy certificate.

Are you looking to enhance your Art Therapy and EFT Tapping skills? If yes, then you have come to the right place. Our comprehensive course on Art Therapy and EFT Tapping will assist you in producing the best possible outcome by mastering the Art Therapy and EFT Tapping skills. The Art Therapy and EFT Tapping course is for those who want to be successful. In the Art Therapy and EFT Tapping course, you will learn the essential knowledge needed to become well versed in Art Therapy and EFT Tapping. Our Art Therapy and EFT Tapping course starts with the basics of Art Therapy and EFT Tapping and gradually progresses towards advanced topics. Therefore, each lesson of this Art Therapy and EFT Tapping course is intuitive and easy to understand. Why would you choose the Art Therapy and EFT Tapping course from Compliance Central: Lifetime access to Art Therapy and EFT Tapping course materials Full tutor support is available from Monday to Friday with the Art Therapy and EFT Tapping course Learn Art Therapy and EFT Tapping skills at your own pace from the comfort of your home Gain a complete understanding of Art Therapy and EFT Tapping course Accessible, informative Art Therapy and EFT Tapping learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Art Therapy and EFT Tapping bundle Study Art Therapy and EFT Tapping in your own time through your computer, tablet or mobile device. Curriculum Breakdown of the Course Module 01: Introduction Module 02: Psychology and Neuroscience Module 03: Art Therapy in Practice Module 04: Creative Therapy Module 05: Mindful Creativity: Colour and Creation Module 06: Techniques and Applications Module 07: Using Mindfulness Module 08: Drawings Module 09: Reflective Writing Module 10: Art Therapy for Children Module 11: Art Therapy for Adults Module 12: Art Therapy for Family Module 13: Illness and Art Module 14: The Art Therapist CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Art Therapy and EFT Tapping course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Art Therapy and EFT Tapping. It is also great for professionals who are already working in Art Therapy and EFT Tapping and want to get promoted at work. Requirements To enrol in this Art Therapy and EFT Tapping course, all you need is a basic understanding of the English Language and an internet connection. Career path The Art Therapy and EFT Tapping course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Art Therapy and EFT Tapping. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Adult Care skills? If yes, then you have come to the right place. Our comprehensive course on Adult Care will assist you in producing the best possible outcome by mastering the Adult Care skills. The Adult Care course is for those who want to be successful. In the Adult Care course, you will learn the essential knowledge needed to become well versed in Adult Care. Our Adult Care course starts with the basics of Adult Care and gradually progresses towards advanced topics. Therefore, each lesson of this Adult Care course is intuitive and easy to understand. Why would you choose the Adult Care course from Compliance Central: Lifetime access to Adult Care course materials Full tutor support is available from Monday to Friday with the Adult Care course Learn Adult Care skills at your own pace from the comfort of your home Gain a complete understanding of Adult Care course Accessible, informative Adult Care learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Adult Care bundle Study Adult Care in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Adult Care Course Improve your chance of gaining in demand skills and better earning potential by completing the Adult Care Adult Care Curriculum Breakdown of the Adult Care Course Module 01: An Introduction to Safeguarding of Vulnerable Adults Module 02: Safeguarding Legislations Module 03: Understanding Abuse and Neglect Module 04: Safeguarding Vulnerable AdultsPolicy, Roles and Responsibilities Module 05: Understanding the Importance of Communication in Care Module 06: Sharing Information and Responding To a Disclosure Module 07: Reporting Your Concern CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Adult Care course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Adult Care. It is also great for professionals who are already working in Adult Care and want to get promoted at work. Requirements To enrol in this Adult Care course, all you need is a basic understanding of the English Language and an internet connection. Career path The Adult Care course will enhance your knowledge and improve your confidence. Adult Care Worker: £20,000 to £25,000 per year Support Worker in Adult Care Homes: £18,000 to £23,000 per year Home Care Assistant: £19,000 to £24,000 per year Residential Care Worker: £19,000 to £26,000 per year Healthcare Assistant in Adult Care Settings: £18,000 to £22,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

| Special Sales Discount: Free Functional Skills IT Level 2 Course | Force has no place where there is a need for skills. This CPD-accredited Service Helpdesk & Technical Support course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk & Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally. So, enrol on this Service Helpdesk & Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry! Key Features of the Service Helpdesk & Technical Support Course : CPD Accredited Instant PDF certificate and hard copy included Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Whether you are a beginner or have some experience in customer service, this Service Helpdesk & Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively. Service Helpdesk & Technical Support Course Curriculum The detailed curriculum outline of our Service Helpdesk & Technical Support course is as follows: ***Service Helpdesk & Technical Support*** Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem-Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Learning outcomes Upon completion of this Service Helpdesk & Technical Support course, you will learn: Principles and methodologies of Service Helpdesk & Technical Support. Customer Service Helpdesk & Technical Support best practices and techniques Troubleshooting and problem-solving skills. Communication and interpersonal skills. Knowledge of hardware and software used in technical support. Discover aspects of customer relationship management. Familiarity with industry-specific technology and terminology. Accreditation All of our courses, including this Service Helpdesk & Technical Support course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Service Helpdesk & Technical Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Assessment At the end of the Service Helpdesk & Technical Support course, there will be an online assessment, which you will need to pass to complete the course CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Service Helpdesk & Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience. For example: Students Job Seekers Fresh graduates Service Helpdesk Technician Freelancer/ Entrepreneur Requirements Learners do not require any prior qualifications to enrol on this Service Helpdesk & Technical Support course. Career path Service Helpdesk & Technical Support Technical Support Engineer IT Support Analyst Technical Support Consultant Customer Service Executive IT Service Desk Analyst Certificates Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. Digital certificate Digital certificate - Included