21402 Education courses in Whetstone delivered Online

Customer Service Helpdesk & Virtual Assistant Level 2 Training Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees. An organization's success is determined by the quality of its Customer Service and supports in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service. If you are trying to secure your first job or advance your current customer service career, this Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support of Customer Service course. Special Offers of this Customer Service: Customer Service Course This Customer Service: Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service: Customer Service Course Instant access to this Customer Service: Customer Service Course Get FREE Tutor Support from Monday to Friday in this Customer Service: Customer Service Course Courses are included with this Customer Service: Customer Service Course Course 01: Level 2 Customer Service Course 02: Dealing With Difficult People Course 03: Anger Management Course 04: Level 4 Time Management Course 05: Minute Taking Course 06: Communication Skills Course 07: Workplace Stress Management [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service Helpdesk & Virtual Assistant Level 2 Training Course Curriculum of Customer Service: Customer Service Course Industry Experts Designed this Customer Service: Customer Service Course into 05 detailed modules. Assessment Method of Customer Service After completing each module of the Customer Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Customer Service After completing the MCQ/Assignment assessment for this Customer Service: Customer Service Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Customer Service Helpdesk & Virtual Assistant Level 2 Training This Customer Service: Customer Service Course is ideal for anyone looking for a rewarding job in customer service. Special Note: Our Course is not a regulated Customer Service: Customer Service Course. If You want to get qualified, you can consider following options: Level 1 Award in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma for Customer Service Skills (RQF) Level 3 Diploma in Customer Service (RQF) Level 4 NVQ Diploma in Customer Service (RQF) Requirements Customer Service Helpdesk & Virtual Assistant Level 2 Training Students who intend to enrol in this Customer Service: Customer Service Course must meet the following requirements: Customer Service: Good command of the English language Customer Service: Must be vivacious and self-driven Customer Service: Basic computer knowledge Customer Service: A minimum of 16 years of age is required Career path Customer Service Helpdesk & Virtual Assistant Level 2 Training Customer service skills are important, so this Customer Service: Customer Service Course will enhance your CV and can help you advance in many areas. Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Basic Food Hygiene skills? If yes, then you have come to the right place. Our comprehensive course on Basic Food Hygiene will assist you in producing the best possible outcome by mastering the Basic Food Hygiene skills. The Basic Food Hygiene course is for those who want to be successful. In the Basic Food Hygiene Certificate course, you will learn the essential knowledge needed to become well versed in Basic Food Hygiene. Our Basic Food Hygiene Certificate course starts with the basics of Basic Food Hygiene and gradually progresses towards advanced topics. Therefore, each lesson of this Basic Food Hygiene course is intuitive and easy to understand. Why would you choose the Basic Food Hygiene Certificate course from Compliance Central: Lifetime access to Basic Food Hygiene Certificate course materials Full tutor support is available from Monday to Friday with the Basic Food Hygiene Certificate course Learn Basic Food Hygiene Certificate (also known as Food Safety Level 2) skills at your own pace from the comfort of your home Gain a complete understanding of Basic Food Hygiene course Accessible, informative Basic Food Hygiene Certificate learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Basic Food Hygiene Study Basic Food Hygiene in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Basic Food Hygiene Course Improve your chance of gaining in demand skills and better earning potential by completing the Basic Food Hygiene Basic Food Hygiene Curriculum Breakdown of the Basic Food Hygiene Certificate Course Module 01 : Introduction to Food Safety and the Law Module 02 : Bacteria and Microbiological Hazards Module 03 : Physical, Chemical and Allergenic Hazards Module 04 : Food Poisoning and Control Measures Module 05: Food Spoilage and Food Storage Module 06 : Personal Hygiene Module 07 : HACCP and Food Premises Module 08 : Cleaning Module 09 : Reopening and Adapting Your Food Business During COVID-19 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Basic Food Hygiene course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Basic Food Hygiene. It is also great for professionals who are already working in Basic Food Hygiene and want to get promoted at work. Requirements To enrol in this Basic Food Hygiene course, all you need is a basic understanding of the English Language and an internet connection. Career path The Basic Food Hygiene course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Basic Food Hygiene Certificate (also known as Food Safety Level 2). Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Functional Skills Maths & English skills? If yes, then you have come to the right place. Our comprehensive course on Functional Skills Maths & English will assist you in producing the best possible outcome by mastering the Functional Skills Maths & English skills. The Functional Skills Maths & English course is for those who want to be successful. In the Functional Skills Maths & English course, you will learn the essential knowledge needed to become well versed in Functional Skills Maths & English. Our Functional Skills Maths & English course starts with the basics of Functional Skills Maths & English and gradually progresses towards advanced topics. Therefore, each lesson of this Functional Skills Maths & English course is intuitive and easy to understand. Why would you choose the Functional Skills Maths & English course from Compliance Central: Lifetime access to Functional Skills Maths & English course materials Full tutor support is available from Monday to Friday with the Functional Skills Maths & English course Learn Functional Skills Maths & English skills at your own pace from the comfort of your home Gain a complete understanding of Functional Skills Maths & English course Accessible, informative Functional Skills Maths & English learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Functional Skills Maths & English Study Functional Skills Maths & English in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Functional Skills Maths & English Course Functional Skills Maths & English Curriculum Breakdown of the Functional Skills Maths Course Module 01: Numbers and Negative Numbers Module 02: Multiples Factors Module 03: Fractions and Power Module 04: Percentages Module 05: Expressions Module 06: Decimals Module 07: Ratio and Proportion Module 08: Exponents and Radicals Module 09: Graphs Module 10: The Profit and Loss Module 11: Perimeter and Area Module 12: Averages Module 13: Probability Curriculum Breakdown of the Functional Skills English Course Module 01: Introduction to the Course Module 02: Basics of Grammar Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05: Questions Module 06: Punctuation and Capitalisation Module 07: Spelling Module 08: Common Mistakes and Ways to Improve CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Functional Skills Maths & English course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Functional Skills Maths & English. It is also great for professionals who are already working in Functional Skills Maths & English and want to get promoted at work. Requirements To enrol in this Functional Skills Maths & English course, all you need is a basic understanding of the English Language and an internet connection. Career path The Functional Skills Maths & English course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Functional Skills Maths & English. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Functional Skills Maths and English skills? If yes, then you have come to the right place. Our comprehensive course on Functional Skills Maths and English will assist you in producing the best possible outcome by mastering the Functional Skills Maths and English skills. The Functional Skills Maths and English course is for those who want to be successful. In the Functional Skills Maths and English course, you will learn the essential knowledge needed to become well versed in Functional Skills Maths and English. Our Functional Skills Maths and English course starts with the basics of Functional Skills Maths and English and gradually progresses towards advanced topics. Therefore, each lesson of this Functional Skills Maths and English course is intuitive and easy to understand. Why would you choose the Functional Skills Maths and English course from Compliance Central: Lifetime access to Functional Skills Maths and English course materials Full tutor support is available from Monday to Friday with the Functional Skills Maths and English course Learn Functional Skills Maths and English skills at your own pace from the comfort of your home Gain a complete understanding of Functional Skills Maths and English course Accessible, informative Functional Skills Maths and English learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Functional Skills Maths and English bundle Study Functional Skills Maths and English in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Functional Skills Maths and English Course Improve your chance of gaining in demand skills and better earning potential by completing the Functional Skills Maths and English Functional Skills Maths and English Curriculum Breakdown of the Functional Skills Maths Course Module 01: Numbers and Negative Numbers Module 02: Multiples Factors Module 03: Fractions and Power Module 04: Percentages Module 05: Expressions Module 06: Decimals Module 07: Ratio and Proportion Module 08: Exponents and Radicals Module 09: Graphs Module 10: The Profit and Loss Module 11: Perimeter and Area Module 12: Averages Module 13: Probability Curriculum Breakdown of the Functional Skills English Course Module 01: Basics of Grammar Module 02: The Basics of Sentence Module 03: Structure of Sentence Module 04: Punctuation & Capitalisation Module 05: Spelling CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Functional Skills Maths and English course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Functional Skills Maths and English. It is also great for professionals who are already working in Functional Skills Maths and English and want to get promoted at work. Requirements To enrol in this Functional Skills Maths and English course, all you need is a basic understanding of the English Language and an internet connection. Career path The Functional Skills Maths and English course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Functional Skills Maths and English. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Duration 1 Days 6 CPD hours This course is intended for Leaders, Managers, Individuals who lead meetings This course is designed to help leaders run effective virtual meetings as well as managing their team virtually. We will explore communication styles and understanding their team as well as productivity. This course involves a lot of open discussion as well as teaching leaders how to manage the virtual workplace and run productive meetings. Defining the Virtual Workplace What does it look like? Tools available Communication strategies Understanding communication styles Leading different communication styles Building a Virtual Workplace Strategy Goals & agenda Check-ins Communication strategies Virtual Leadership Strategies Making connections & check ins Managing virtual meetings with team members Defining availability & creating schedules Open Discussion & Action Plan

Duration 2 Days 12 CPD hours This course is intended for This course is intended for Sales Representatives (SR), Sales Managers and End-users who have an interest in the Sales components of Dynamics 365. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course Introduction to Microsoft Dynamics 365 Overview Understand the features and tools that exist in Microsoft Dynamics 365 for SR?s and Sales Managers. Be familiar with the stages of the Sales Order. Process in Microsoft Dynamics 365. Understand the fundamentals of Lead and Opportunity Management. Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365. Know how to disqualify and cancel Leads, and convert Activity records to Leads and Opportunities. Understand how to collaborate on Opportunities with other SR?s and close Opportunity records as Won and Lost. Be able to track Competitors and Stakeholders. Understand how to view Resolution Activities. Add Products and Write-In Products to Opportunities. Build and maintain a repository of Products, Product Bundles and Product Families in the Product Catalog. Configure Unit Groups, Price Lists and Discount Lists. Work with Product Properties and view a Product Hierarchy. Create Quotes and add Products. Work with the Sales Order Process to convert Quotes to Orders and Invoices. Fulfill Orders and manage Invoice payments. Explore the Sales Reports and create a custom Sales Report using the Reporting Wizard in Microsoft Dynamics 365. Understand the significance of Sales Goal Management and Metrics in Microsoft Dynamics 365. Explore the Sales Charts and Dashboards and create a custom Sales Dashboard in Microsoft Dynamics 365. This course provides students with a detailed hands-on experience of the Salesfeatures and components of Microsoft Dynamics 365. Introduction Sales Order Process Scenarios An Introduction to Sales in Dynamics 365 The Dynamics 365 Platform Dynamics 365 Sales Fundamentals Security Considerations Where to get Help Further Reading and Resources Lead Management The Lead Management Process Working with Lead Records Working with the Lead Form Lead Assignment Leads and Activities Qualifying a Lead Disqualifying a Lead Opportunities Management Introduction to Opportunities The Opportunity Views The Opportunity Form Opportunity Sales Process Closing an Opportunity Resolution Activities Products Introduction to the Product Catalog Adding Products Configuring Unit Groups Price Lists and Price List Items Quotes, Orders and Invoices Introduction to Order Processing Adding Products to an Opportunity Working with Quotes Working with Orders Working with Invoices Sales Analysis Introduction to Sales Analysis in Dynamics 365 The Sales Reports The Reporting Wizard Working with Sales Charts Working with Sales Dashboards Working with Sales Goals and Metrics

Duration 2 Days 12 CPD hours Overview #NAME? A course that teaches the core Adobe Captivate skills needed to create eLearning courses. 1 - EXPLORING CAPTIVATE Explore a Finished Captivate Project Zoom and Magnify Navigate a Project Explore and Reset the Workspace Preview the Entire Project 2 - NEW PROJECTS & SOFT SKILLS ELEARNING Create a Blank Project Add Images to Placeholders Import Images Use a Smart Shape as a Button Disable Click Sounds 3 - SCREEN RECORDINGS Rehearse a Script Review Recording Settings Review Recording Modes Record Using Multiple Modes Record a Custom Simulation Record a Demonstration that Pans Manually Record the Screen 4 - VIDEO DEMOS Record a Video Demo Add a Video Zoom Add a Video Pan Smooth a Mouse Path and Show Visual Clicks Split a Video Trim a Video Insert a Video Project into a Standard Project Publish a Video Demo 5 - CAPTIONS, STYLES, TIMING, AND ROUND TRIPPING Insert and Edit Text Captions Edit the Default Caption Style Change a Callout Type Used by a Text Caption Control Slide Timing Control Slide Object Timing Check Spelling Align Slide Objects Export Captions to Word Import Captions from Word into Captivate 6 - POINTERS, PATHS, PATHS, BOXES, AND BUTTONS Control Mouse Effects Edit a Mouse Path Clone an Object Style Insert a Highlight Box Insert an Image Button Control Appear After Timing 7 - IMAGES AND VIDEOS Insert, Resize, and Restore an Image Import Images into the Library Resize, Transform, and Align Images Manage Unused Library Assets Create an Image Slideshow Insert a Video Set Video Properties 8 - AUDIO Work with Rollover Captions Import Audio onto a Slide Object Import Background Audio Add a Slide Note Calibrate a Microphone Record Slide Audio Import Audio onto a Slide Edit an Audio File Insert Silence Convert Text-to-Speech 9 - STATES, ANIMATIONS, AND OBJECT EFFECTS Change State Views for a Button Add an Animation to a slide Insert a Text Animation Apply an Effect to a Slide Object Apply a Free Fall Effect to an Object 10 - SOFTWARE SIMULATIONS Hide the Mouse Replace Phrases Insert a Click Box Insert a Text Entry Box 11 - WORKING WITH POWERPOINT Create a Project from a Presentation Edit the Source Presentation Synchronize with Source Rescale a Project 12 - QUIZZING Edit Quizzing Object Styles Set the Quiz Preferences Question Slides Insert Question Slides Edit a Question Slide Compare Submit All to Submit Buttons Insert a Knowledge Check Review a GIFT File Import a GIFT File into a Project Create Question Pools Move Questions to Pools Insert Random Question Slides 13 - PUBLISHING Apply a Skin Edit, Save, and Delete a Skin Name Slides Check Publish Settings and Add a Loading Screen Publish as SWF and PDF Run the HTML5 Tracker Publish as HTML5

Duration 2 Days 12 CPD hours Overview - You will learn advanced Adobe Captivate concepts. - You will learn to create highly interactive software simulation and to control the text that appears in the recording?s text captions by editing Captivates text capture templates. - You will create responsive lessons (using Fluid Boxes and Breakpoints) that automatically reflow to fit just about any kind of display including desktops, laptops, tablets, and smart phones. - Learn new features that Captivate now supports; such as, Virtual Reality with 360-degree images and videos along with interactive videos. - Fine-tune your Captivate production skills by leveraging object styles, master slides, themes, and advanced actions. - Engage your learners by adding variables, widgets, and learner interactions (including drag and drop) to your eLearning. - Learn to create object styles, apply them globally, and import and export them. Knock large projects down to size by learning to create branch groups. - Create branching scenarios that allow learners to plot their own path through your course. - You will also learn to create templates. - Ensure your eLearning can be used by people with disabilities by adding such 508-compliant features as accessibility text, keyboard shortcuts, and closed captions. - Enable Captivates reporting features and, along the way, learn about Learning Management Systems, SCORM, SCOs, Manifests, and content packages. A course that teaches the higher-end, more advanced functionality of Adobe Captivate 2019. 1 - INTERACTIVE SOFTWARE SIMULATIONS AND CAPTION PRE-EDITING Rehearse a Script Set Recording Preferences Record a Simulation Edit a Text Capture Template 2 - OBJECT STYLES, PROJECT SHARING, AND BRANCHING Create a New Style Apply an Object Style Globally Export and Import an Object Style Name a Slide Copy/Paste Project Assets Use Buttons to Create a Branch Explore the Branching View Create a Branch Group 3 - VARIABLES AND WIDGETS Add Project Information Insert a System Variable Edit a System Variable Create a User Variable Use a Variable to Gather Learner Data Insert and Format a Widget 4 - INTERACTIVE VIDEOS AND VIRTUAL REALITY Insert an Interactive Video Add Bookmarks Add Slide Overlays Create a Virtual Reality Project Add a Text Hotspot Add an Audio Hotspot Add a Quiz to a Virtual Reality Project 5 - INTERACTIONS Insert a Process Circle Create a Basic Drag and Drop Interaction Manage Drag and Drop Buttons and Write Captions Create a ?Trick? Retry Slide Explore an Advanced Drag and Drop Project Create an Advanced Drag and Drop Interaction Change the States of a Smart Shape Use States to Swap Images 6 - ACCESSIBLE ELEARNING Set Document Information Enable Accessibility Add Accessibility Text to Slides Import Slide Audio Add Shortcut Keys Add Closed Captions Set a Tab Order 7 - ADVANCED ACTIONS Use a Completed Action Name Objects Create a Mask Control Object Visibility Create a Standard Advanced Action, Attach an Action to a Button Group Timeline Objects Create a Variable Create a Conditional Action Create Decision Blocks 8 - PROJECT TEMPLATES AND MASTER SLIDES Work with the Main Master Slide Work with Content Masters Apply a Master to Filmstrip Slides Edit a Master Apply a Theme Create a Custom Theme Review a Template Create a Project Based on a Template Create a Project Template 9 - RESPONSIVE PROJECTS Customize Breakpoints Save a Standard Project As Responsive Insert and Name Fluid Boxes Resize Fluid Boxes Add Content to Fluid Boxes Switch Modes Use the Position Inspector Modify a Single Breakpoint Exclude from View Add a New Breakpoint Position and Link Objects Edit Breakpoint Object Styles 10 - REPORTING RESULTS Set Quiz Reporting Options Create a Manifest File Report a Button Interaction Adjust Slide Object Interaction Preview in SCORM Cloud Publish a Content Package Create an Inquisiq LMS Account Create an LMS Course Attach a Lesson to a Course Test an eLearning Course Additional course details: Nexus Humans Adobe Captivate 2019 - Beyond The Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Adobe Captivate 2019 - Beyond The Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. Overview After completing this course, you will be able to: Install and configure the application Identify common sales scenarios Complete a sales cycle Configure product catalog Manage customer records Utilize analytics tools with customer data Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more. Sales Overview Sales overview Configuring Sales Module summary Working with Opportunities Manage customers Working with opportunities Embedded intelligence Playbooks Integrated sales tools Module summary Quotes to Orders Order processing overview Manage product catalog Create and manage quotes Create and manage orders and invoices Module summary Sales Analytics and Insights Overview Power BI AI for Sales Modules summary Additional course details: Nexus Humans MB-210T01 Dynamics 365 for Customer Engagement for Sales training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-210T01 Dynamics 365 for Customer Engagement for Sales course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.5 Days 3 CPD hours This course is intended for This course is designed for business professionals in any functional role who need to participate in Zoom meetings and webinars, and who may also be called on to host Zoom events. Overview In this course, you will participate in and host Zoom meetings to collaborate with others. You will: Use Zoom as a meeting participant. Use Zoom to host meetings. Customize Zoom settings. Manage Zoom contacts. With people transitioning to working remotely, virtual meetings have become the norm and, as a result, the Zoom video conferencing tool is gaining attention and usage. If Zoom has become part of your professional or personal life, this course will help you be a more confident and productive Zoom user. In this course, you will participate in and host Zoom meetings, use Zoom productivity tools such as breakout rooms and contacts, and apply Zoom security and personalization. Using Zoom as a Meeting Participant Topic A: Join a Zoom Meeting Topic B: Participate in a Zoom Meeting Topic C: Collaborate in a Meeting Using Zoom to Host Meetings Topic A: Schedule a Meeting Topic B: Host a Meeting Topic C: Use Breakout Rooms Topic D: Compare Meetings and Webinars Customizing Zoom Topic A: Customize Settings in the Zoom Web Portal Topic B: Customize Zoom Desktop Client Settings Managing Zoom Contacts Topic A: Add Zoom Contacts Topic B: Chat with Zoom Contacts