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Free healthcare professional education on cardiomyopathies.

🌟 Unlock Your Potential with the Admin, Secretarial & PA Online Course! 🌟 Are you ready to embark on a journey towards a rewarding career in administration, secretarial work, or personal assistance? Look no further! Our comprehensive Admin, Secretarial & PA Online Course is designed to equip you with the essential skills and knowledge needed to thrive in today's fast-paced business world.   📚 What to Expect: Our course covers a wide range of topics essential to excel in administrative roles. From mastering communication techniques to honing your organizational skills, you'll delve into the intricacies of office management, time management, and effective multitasking strategies. Gain proficiency in industry-standard software applications, learn the art of professional correspondence, and understand the importance of confidentiality and discretion in your role. With our engaging multimedia content, interactive quizzes, and practical exercises, you'll absorb the material effortlessly and apply your newfound knowledge with confidence. Whether you're a seasoned professional looking to refresh your skills or a newcomer to the field, our course is tailored to meet your needs and elevate your career prospects.   🚀 Benefits of Taking the Admin, Secretarial & PA Online Course: Flexibility: Study at your own pace, from anywhere in the world, and fit your learning around your busy schedule. No need to sacrifice your current commitments - our online platform allows you to access course materials 24/7. Relevance: Stay up-to-date with the latest industry trends and best practices. Our course content is regularly updated to reflect the evolving demands of the administrative landscape, ensuring you're equipped with the most relevant skills employers are seeking. Career Advancement: Enhance your employability and unlock new career opportunities. Whether you're seeking entry-level positions or aiming for senior administrative roles, the skills acquired through our course will set you apart from the competition and open doors to advancement. Networking: Connect with like-minded professionals and industry experts through our online community. Exchange ideas, seek advice, and build valuable relationships that can propel your career forward. Increased Efficiency: Streamline your workflow and boost productivity with proven time management techniques and organizational strategies. Learn how to prioritize tasks, manage deadlines effectively, and optimize your workflow for maximum efficiency.   Who is this for? 🎯 Our Admin, Secretarial & PA Online Course is perfect for: Aspiring administrative professionals seeking to kickstart their careers. Current administrative staff looking to enhance their skills and advance their careers. Individuals interested in pursuing roles in secretarial work or personal assistance. Entrepreneurs and small business owners seeking to improve their office management skills.   Career Path 🛣️ Upon completion of our course, you'll be equipped to pursue a variety of exciting career paths, including: Administrative Assistant Executive Assistant Office Manager Personal Assistant Secretary Receptionist Virtual Assistant And more!   Don't let your potential go untapped - enroll in our Admin, Secretarial & PA Online Course today and take the first step towards a fulfilling and prosperous career in administration! 🚀   FAQ (Frequently Asked Questions) - Admin, Secretarial & PA Online Course Q1: What is the Admin, Secretarial & PA Online Course about? A1: The Admin, Secretarial & PA Online Course is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in administrative roles, including secretarial and personal assistant positions. This course covers a wide range of topics, including office management, communication skills, time management, and organizational techniques. Participants will learn how to efficiently manage administrative tasks, handle correspondence, schedule appointments, and provide effective support to executives and teams. Q2: Who is this course suitable for? A2: This course is suitable for anyone interested in pursuing a career in administration, secretarial work, or personal assistance. Whether you're a recent graduate looking to enter the workforce or a professional seeking to enhance your skills and advance your career, this course provides valuable insights and practical techniques applicable across various industries and sectors. Additionally, entrepreneurs and small business owners can benefit from learning essential administrative skills to efficiently manage their operations. Q3: What are the key benefits of taking this online course? A3: By enrolling in the Admin, Secretarial & PA Online Course, participants can expect to gain a comprehensive understanding of administrative principles and practices. Some key benefits include: Acquiring essential skills in office management, communication, and organization. Learning effective time management techniques to optimize productivity. Developing proficiency in handling administrative tasks such as correspondence, scheduling, and document management. Enhancing interpersonal skills for effective communication with colleagues, clients, and stakeholders. Increasing employability and career advancement opportunities in administrative roles across various industries. Q4: How is the course structured, and what learning materials are provided? A4: The course is structured into modules, each focusing on specific aspects of administration, secretarial duties, and personal assistance. Participants will have access to comprehensive learning materials, including video lectures, reading materials, practical exercises, and quizzes. Additionally, interactive elements such as discussion forums and case studies are incorporated to facilitate engagement and application of knowledge. Learners can progress at their own pace, with flexibility to accommodate individual schedules and learning preferences. Q5: Is there any prerequisite for enrolling in this course? A5: No specific prerequisites are required for enrollment in the Admin, Secretarial & PA Online Course. This program is designed to cater to individuals with varying levels of experience and educational backgrounds. Whether you're a beginner seeking to enter the field of administration or an experienced professional looking to refine your skills, this course offers valuable insights and practical knowledge to support your career goals. Course Curriculum Module 1-Overview for the New Administrative Assistant Overview for the New Administrative Assistant 00:00 Module 2-Daily Routine Daily Routine 00:00 Module 3-Telephone Usage Telephone Usage 00:00 Module 4-Meetings Meetings 00:00 Module 5-Keeping Accurate Records Keeping Accurate Records 00:00 Module 6- Office Equipment Office Equipment 00:00

🌟 Unlock the Power of Understanding with Our Dementia Awareness Course! 🌟   Are you ready to embark on a journey of empathy and knowledge? Dive into the fascinating world of dementia awareness with our comprehensive course designed to enlighten and empower you. 🧠   Why Dementia Awareness Matters: Dementia is a complex condition that affects millions of lives worldwide. Understanding its intricacies is not only crucial for caregivers but also for communities, healthcare professionals, and anyone who seeks to make a positive impact in the lives of those living with dementia. Our course offers invaluable insights into the different types of dementia, its symptoms, and effective communication strategies.   Benefits of Taking Our Course: 🔍 Increased Understanding: Gain a deep understanding of dementia, including its causes, symptoms, and progression. 🤝 Improved Communication: Learn how to communicate effectively with individuals living with dementia, fostering meaningful connections. 🧠Enhanced Empathy: Develop empathy and compassion towards individuals and families affected by dementia, enriching your personal and professional life. 💡 Practical Strategies: Acquire practical strategies and techniques for providing support and assistance to individuals living with dementia. 📚   Continued Learning: Stay updated with the latest research and best practices in dementia care, ensuring you provide the highest quality of support.   Who is this for? Our Dementia Awareness course is perfect for: 👨‍️ Healthcare professionals seeking to enhance their knowledge and skills in dementia care. 👩‍🏫 Caregivers looking to provide better support to their loved ones living with dementia. 👥 Community members who wish to create dementia-friendly environments and support networks. 👩‍🎓 Students interested in pursuing careers in healthcare, social work, or gerontology.   Career Path: Completing our Dementia Awareness course opens doors to a variety of fulfilling career paths, including: 👩‍️ Caregiver: Provide hands-on assistance and support to individuals living with dementia in residential care facilities or home settings. 👨‍🔬 Healthcare Professional: Pursue roles in hospitals, clinics, or specialized dementia care units, delivering specialized care and support. 👩‍💼   Community Outreach Coordinator: Work with local organizations and communities to raise awareness about dementia and provide support services. 👨‍🏫 Educator: Share your knowledge and expertise by teaching courses on dementia awareness or working in educational institutions. 👩‍💻   Researcher: Contribute to advancing our understanding of dementia through research and academic pursuits.   Don't miss out on this opportunity to make a difference in the lives of those affected by dementia. Enroll in our Dementia Awareness course today and embark on a journey of learning, compassion, and empowerment. Together, we can create a world that is more understanding and supportive of individuals living with dementia. 🌟     Frequently Asked Questions (FAQs) Q: Is this course suitable for beginners? A: Absolutely! Our Dementia Awareness course is designed to cater to learners of all levels, including beginners. Whether you're new to the topic or have some prior knowledge, you'll find the course content accessible and engaging. Q: How long does it take to complete the course? A: The duration of the course can vary depending on your individual pace and schedule. On average, most learners complete the course within [insert general time frame, e.g., '4-6 weeks']. However, you'll have the flexibility to study at your own pace and access the course materials at any time. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successfully completing the Dementia Awareness course, you will receive a certificate of completion. This certificate acknowledges your dedication to expanding your knowledge and understanding of dementia, which can be a valuable asset for your professional development or personal growth. Q: Can I access the course materials on mobile devices? A: Absolutely! Our course platform is optimized for mobile devices, allowing you to access the materials anytime, anywhere, and from any device with an internet connection. Whether you prefer to study on your computer, tablet, or smartphone, you'll have the flexibility to learn on the go. Q: Will I have access to instructor support during the course? A: Yes, our dedicated team of instructors and support staff is here to assist you throughout your learning journey. If you have any questions, concerns, or need clarification on course materials, you can reach out to our support team via email, discussion forums, or live chat for prompt assistance. Q: Can I preview the course content before enrolling? A: Unfortunately, we do not offer previews of the course content. However, we provide a detailed course description outlining the topics covered, learning objectives, and benefits of enrolling in the course. If you have specific questions about the course content or structure, feel free to reach out to our support team for more information. Q: Is there a refund policy if I'm not satisfied with the course? A: We strive to ensure that all our learners have a positive and rewarding experience with our courses. If you are not satisfied with the course for any reason, please contact our support team within [insert refund period, e.g., '30 days'] of enrollment, and we will be happy to assist you with a refund or provide further assistance to address your concerns. Your satisfaction is our top priority. Course Curriculum Module 1_ Introduction to Dementia. Introduction to Dementia. 00:00 Module 2_ Person-Centered Care. Person-Centered Care. 00:00 Module 3_ Understanding Behaviors in Dementia. Understanding Behaviors in Dementia. 00:00 Module 4_ Activities for Individuals with Dementia. Activities for Individuals with Dementia. 00:00 Module 5_ Nutrition and Hydration. Nutrition and Hydration. 00:00

Overview With the ever-increasing demand for Agricultural Science Level 2 in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Agricultural Science Level 2 may be. Learning about Agricultural Science Level 2 or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Agricultural Science Level 2 . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Agricultural Science Level 2 is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Agricultural Science Level 2 course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Agricultural Science Level 2 course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Agricultural Science Level 2 course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Agricultural Science Level 2 , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Agricultural Science Level 2 , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Agricultural Science Level 2 , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Agricultural Science Level 2 course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.   Frequently Asked Questions (FAQ) 1. Can I take Agricultural Science Level 2 if I have no prior experience in agriculture? Absolutely! Agricultural Science Level 2 is designed to accommodate learners of all backgrounds, whether you're new to the field or have some prior knowledge. The course starts with foundational concepts and gradually builds upon them, ensuring that you gain a solid understanding of agricultural science regardless of your starting point. 2. How long does it take to complete Agricultural Science Level 2? The duration of the course can vary depending on factors such as your learning pace and the mode of study. Generally, Agricultural Science Level 2 can be completed within a few months if taken on a full-time basis. However, many students choose to study part-time while balancing other commitments, extending the duration accordingly. The flexibility of online learning allows you to customize your study schedule to suit your needs. 3. Are there any prerequisites for enrolling in Agricultural Science Level 2? While there are no strict prerequisites for enrolling in Agricultural Science Level 2, having a basic understanding of biology, chemistry, and environmental science can be beneficial. These subjects provide a foundational knowledge base that complements the concepts covered in the course. However, if you're motivated and committed to learning, you'll find the course accessible regardless of your background. 4. How will Agricultural Science Level 2 benefit my career? Agricultural Science Level 2 equips you with a diverse skill set and knowledge base that are highly valued in the agricultural industry. Whether you aspire to work on a farm, in research, or in agribusiness, the insights and practical skills gained from this course will enhance your employability and career prospects. Employers seek candidates who understand sustainable farming practices, crop management techniques, and environmental stewardship - all of which are central themes in Agricultural Science Level 2. 5. Can I interact with instructors and fellow students during the course? Yes! Agricultural Science Level 2 typically includes interactive elements such as discussion forums, live sessions, and group projects, allowing you to engage with instructors and peers. These interactions foster collaboration, knowledge sharing, and networking opportunities, enriching your learning experience and providing valuable insights from diverse perspectives. 6. Will I receive a certificate upon completion of Agricultural Science Level 2? Yes, upon successfully completing Agricultural Science Level 2, you will receive a certificate of achievement. This certificate serves as a testament to your dedication and proficiency in agricultural science, validating your skills and knowledge to prospective employers or educational institutions. 7. Is Agricultural Science Level 2 accredited? While specific accreditation may vary depending on the institution or provider offering the course, Agricultural Science Level 2 is typically developed in alignment with industry standards and best practices. Be sure to verify the accreditation status of the course provider to ensure that it meets your academic or professional needs. Course Curriculum Module 1 Introduction to Agriculture Introduction to Agriculture 00:00 Module 2 Soil Management Soil Management 00:00 Module 3 Sustainable Agriculture Practices Sustainable Agriculture Practices 00:00 Module 4 Marketing and Business Management in Agriculture Marketing and Business Management in Agriculture 00:00 Module 5 Agricultural Technology Agricultural Technology 00:00

The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context. The scope of the programme includes: The course emphasises the collaborative nature of delivery and the need to offer value to customers. The principal training objectives for this programme are to help participants: Understand why technical roles are broader than we might assume Appreciate the importance of, and the need to support, sales Value the idea of 'Good Enough' Recognise what can affect profitability Realise the future needs protecting 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 That's not my job! How we see our own role in work How other people see our role Stakeholders: who are they and why do they matter? The organisational backdrop What is my role really? 3 Sales and marketing Where does the money come from? Where do we find customers? The sales process One-off sales versus repeat business Customer/supplier relationships What something costs versus what the customer will pay The value chain 4 Estimating Purpose of estimates The problem with precision Five estimating techniques 5 Change control Can you just do this for me? When being helpful leads to bankruptcy How to deal with change requests 6 Risk management Risk in projects Risk in operations Categories of risk 7 The value of intellectual property Issues with sharing information Commercial in confidence Non-disclosure agreements 8 Course review and action planning (Course sponsor present) Identify actions to be implemented individually What actions should be implemented to improve working with non-technical people? Conclusion

R&D work is often carried out in entrepreneurial companies with the aim of developing solutions to scientific or technological problems for a wide range of customers. Projects can include longer term 'frontiers of science' research, medium term product development/manufacturing or more immediate troubleshooting or contract research assignments. In all these contexts, the ability to create innovative solutions in a timely and cost-effective manner is the essence of successful R&D. Whilst R&D groups typically excel in technical expertise, those involved often recognise that there is scope for improving the way that projects are managed. The aim of this training programme is to address this need whilst ensuring that the creative, entrepreneurial spirit that is fundamental to good R&D continues to flourish. MODULE 1: Creating the foundations for success Off-line video tutorials and exercises Total time ~ 1 - 1.5 hours Video 1: Making the most of project management in R&D Characterising R&D projects Applying project management to R&D work Exploiting the potential of project management in R&D Video 2: Promoting success in R&D project management Modelling successful project management Evaluating performance and promoting success The role and skills of the project manager/leader MODULE 2: Initiating and defining R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Selecting and initiating projects Recognising worthwhile opportunities; initiating projects Identifying stakeholders and their goals Characterising and engaging stakeholders Session 2: Defining goals and agreeing deliverables Establishing the full scope of the project Clarifying and prioritising project deliverables Defining and agreeing deliverable specifications MODULE 3: Planning R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Identifying and organising activities Creating effective plans; avoiding planning pitfalls Identifying tasks and assigning responsibilities Sequencing tasks and estimating durations Session 2: Developing the timeline and resource plan Identifying the 'critical path'; creating a resource plan Dealing with estimating uncertainty Accelerating the programme MODULE 4: Leadership and teamwork in R&D projects Off-line video tutorials and exercises Total time ~ 1 - 1.5 hours Video 1: Working effectively in project teams Building teamwork in contemporary organisations Recognising each other's skills; building synergy Building good working relationships; handling conflict Video 2: The role of the R&D project team leader Building teamwork: the role of leadership Creating an effective team culture Delegating work and motivating team members MODULE 5: Managing uncertainty in R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Characterising uncertainty; identifying risks Exploring uncertainty; applying risk management Focusing the risk management process Identifying and defining risk events Session 2: Managing and controlling risks to the project Evaluating risk events Selecting between risk strategies; setting contingencies Updating and controlling exposure to risk MODULE 6: Implementing and controlling R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Initiating assignments and managing changes Creating a pro-active implementation and control culture Establishing effective implementation and control procedures Assigning work and managing changes Session 2: Monitoring, managing and developing performance Adopting meaningful monitoring techniques Responding to problems; building performance Managing and controlling multiple project assignments

Duration 2 Days 12 CPD hours This course is intended for This course is for web developers who are well-versed in JavaScript and want to take their TypeScript knowledge to the next level. No prior TypeScript knowledge is required. Overview By completing this course, you will be able to build interesting TypeScript projects. This course will take your current TypeScript knowledge to the next level. Here are the important topics that this course will cover: - Learn the fundamentals of TypeScript - Build a weather forecast widget with Angular - Create building a note-taking client/server application using Angular, Node.js, and MongoDB - Create a real-time chat application with React In this course, you will begin by learning the fundamentals of TypeScript and then move toward advanced concepts. Then, learn how TypeScript relates to JavaScript that you may have written before. and understand the benefits of TypeScript and how it can help you avoid software defects. You will also learn to use type guards, check null and undefined, create tagged union types, and compare the performance of algorithms. Additionally, you will use TypeScript to build a weather forecast widget with Angular and then progress by building a note-taking client/server application using Angular, Node.js, and MongoDB, and finally create a real-time chat application with React. TypeScript Fundamentals Introduction to TypeScript Type Checking Advanced Type Analysis Features Comparing Performance of Algorithms Building a Weather Forecast Widget with Angular 4 Using Modules Creating the First Component Using the Component in Other Components Using the Main Component Note-Taking Client/Server App Setting up the Server Integrating with MongoDB Creating the Client Side with Angular Real-Time Chat Setting up the Project Writing the Server Creating the Chat Room Additional course details: Nexus Humans Building Web Applications With TypeScript, Angular, and React training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Building Web Applications With TypeScript, Angular, and React course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

Prepare for uni with the Cambridge self-paced Biology course from Spark Generation! When you'll take the subscription, you'll benefit from over 55 Cambridge, Wellbeing and Future Readiness courses to develop your high school journey.

Prepare for uni with the Cambridge self-paced Chemistry course from Spark Generation!