21447 Education courses in Congleton delivered Online

In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

GCSE & IGCSE one-to-one tuition

In a world where global challenges demand innovative solutions, "International Development Studies: Humanitarian Aid and Disaster Relief" invites you to broaden your perspective and deepen your understanding of the complex interplay between development, governance, and humanitarian action. This comprehensive course navigates the multifaceted landscape of international development, addressing pressing issues such as global health, poverty, gender, and environmental sustainability. As you explore cutting-edge innovation and technology, you'll gain valuable insights into the intricacies of migration and globalisation. Embark on a transformative journey to become an informed and compassionate global citizen equipped to make a meaningful difference in pursuing a more equitable and just world. Learning outcomes: Grasp the ethical considerations and measurement methodologies in international development. Analyse the role of governance in promoting sustainable development. Investigate the intersection of global health and development initiatives. Examine the impact of gender on development efforts and outcomes. Understand the implications of global poverty, inequality, and economic development. Explore the relationship between environmental sustainability and development strategies. Evaluate the influence of innovation, technology, and migration on development and globalization. Why Prefer this International Development Studies: Humanitarian Aid and Disaster Relief Course? Opportunity to earn a certificate accredited by CPD QS after completing this International Development Studies: Humanitarian Aid and Disaster Relief course Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support "International Development Studies: Humanitarian Aid and Disaster Relief" is a comprehensive course that offers an in-depth exploration of the multifaceted world of international development. Beginning with examining the moral and measurement aspects of development, the curriculum delves into the critical role of governance in shaping development outcomes. You will also investigate the crucial link between global health and development and the impact of gender on development processes. The course addresses global challenges, such as poverty and inequality, and examines the role of economic development in addressing these pressing issues. Additionally, you will learn about the interplay between environmental sustainability and development strategies and how innovation and technology can contribute to sustainable development efforts. Lastly, the curriculum covers international migration and its effects on development while introducing various theories of development and globalisation. This holistic approach will equip you with a comprehensive understanding of the complex dynamics of international development, allowing you to make informed decisions and contribute to global development efforts. Certification Upon completing the International Development Studies Course, learners can obtain a certificate to prove their achievement. The following certificate options are available: PDF Certificate: A digital version of the certificate will be emailed to the learner upon request for only £10. Printed Hardcopy Certificate - UK Delivery: For learners within the United Kingdom, a high-quality printed hardcopy of certificate can be delivered to your postal address for only £29. Printed Hardcopy Certificate - International Delivery: For learners outside the UK, a high-quality printed hardcopy of the certificate can be delivered to your international postal address for only £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students and professionals interested in a career in international development. Humanitarian aid workers seeking to enhance their knowledge of development theories and practices. Policymakers and government officials working in development and related sectors. Academics and researchers in development studies, economics, and international relations. Individuals passionate about contributing to global development efforts and creating a more equitable world. Requirements You will not need any prior background or expertise. All you need to take this International Development Studies: Humanitarian Aid and Disaster Relief is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path International Development Consultant - £30,000 to £60,000 per year. Humanitarian Aid Worker - £20,000 to £40,000 per year. Project Manager (NGO) - £25,000 to £45,000 per year. Development Policy Analyst - £30,000 to £55,000 per year. Foreign Service Officer - £28,000 to £50,000 per year. Researcher in Development Studies - £25,000 to £45,000 per year.

Course Duration: Full-day program (or two half-day modules), with options for virtual delivery or leadership retreats Target Audience: Mid to senior-level leaders, team managers, project leads, or high-potential employees who are responsible for leading through disruption, complexity, or organisational transformation. Course Objectives By the end of this course, participants will be able to: Understand the principles of adaptive leadership and why it's essential in unpredictable environments. Recognise the difference between technical and adaptive challenges. Build the mindset and behaviours needed to lead with resilience and flexibility. Engage and empower teams in the face of uncertainty and resistance. Apply practical tools to lead through change, conflict, and complexity. Course Outline Module 1: Understanding Adaptive Leadership What is adaptive leadership? Origins (Harvard Kennedy School, Ronald Heifetz model) How adaptive leadership differs from traditional leadership The link between complexity, uncertainty, and the need for adaptability Module 2: The Nature of Change and Challenge Technical vs adaptive challenges Why some problems can’t be solved with expertise alone Common leadership traps during crisis or disruption Adaptive work: reframing problems and shifting mindsets Module 3: The Core Principles of Adaptive Leadership Get on the balcony – seeing the bigger picture Regulate distress – maintaining productive tension Maintain disciplined attention – keeping teams focused Give the work back – empowering others to lead Protect voices of leadership from below – enabling diverse input Module 4: Leading Yourself Through Uncertainty Developing personal resilience and emotional agility Navigating ambiguity, setbacks, and pressure Identifying your leadership default style under stress Reflection: What kind of leader does your team need now? Module 5: Engaging Others in Times of Uncertainty Building trust and psychological safety during turbulence Managing resistance to change with curiosity and empathy Tools for courageous conversations and adaptive dialogue Creating shared purpose and distributed leadership in teams Module 6: Adaptive Tools and Techniques Scenario planning and sensemaking Stakeholder mapping in dynamic environments Using inquiry over advocacy Holding space for experimentation and learning Leading with both confidence and humility Module 7: Action Planning and Application Identify one adaptive challenge in your role/team Map your adaptive leadership response Peer coaching conversations Build a 30-day Adaptive Leadership Plan Delivery Style Workshop-style, highly interactive Case studies, breakout discussions, and guided self-reflection Scenario-based practice and small group exercises Option to include pre-work, post-session coaching or check-ins Course Materials Provided Adaptive Leadership workbook Reflection tools and leader self-assessment Conversation guide for adaptive challenges Change resistance diagnostic Personal Leadership Development Plan template Optional Add-ons Executive coaching package 360 feedback or team diagnostic on adaptive capacity Integration with change management or innovation programs Customisation for specific industries (e.g., public sector, healthcare, education, finance)

Course Duration: Full-day program (or two half-day modules), with options for virtual delivery or leadership retreats Target Audience: Mid to senior-level leaders, team managers, project leads, or high-potential employees who are responsible for leading through disruption, complexity, or organisational transformation. Course Objectives By the end of this course, participants will be able to: Understand the principles of adaptive leadership and why it's essential in unpredictable environments. Recognise the difference between technical and adaptive challenges. Build the mindset and behaviours needed to lead with resilience and flexibility. Engage and empower teams in the face of uncertainty and resistance. Apply practical tools to lead through change, conflict, and complexity. Course Outline Module 1: Understanding Adaptive Leadership What is adaptive leadership? Origins (Harvard Kennedy School, Ronald Heifetz model) How adaptive leadership differs from traditional leadership The link between complexity, uncertainty, and the need for adaptability Module 2: The Nature of Change and Challenge Technical vs adaptive challenges Why some problems can’t be solved with expertise alone Common leadership traps during crisis or disruption Adaptive work: reframing problems and shifting mindsets Module 3: The Core Principles of Adaptive Leadership Get on the balcony – seeing the bigger picture Regulate distress – maintaining productive tension Maintain disciplined attention – keeping teams focused Give the work back – empowering others to lead Protect voices of leadership from below – enabling diverse input Module 4: Leading Yourself Through Uncertainty Developing personal resilience and emotional agility Navigating ambiguity, setbacks, and pressure Identifying your leadership default style under stress Reflection: What kind of leader does your team need now? Module 5: Engaging Others in Times of Uncertainty Building trust and psychological safety during turbulence Managing resistance to change with curiosity and empathy Tools for courageous conversations and adaptive dialogue Creating shared purpose and distributed leadership in teams Module 6: Adaptive Tools and Techniques Scenario planning and sensemaking Stakeholder mapping in dynamic environments Using inquiry over advocacy Holding space for experimentation and learning Leading with both confidence and humility Module 7: Action Planning and Application Identify one adaptive challenge in your role/team Map your adaptive leadership response Peer coaching conversations Build a 30-day Adaptive Leadership Plan Delivery Style Workshop-style, highly interactive Case studies, breakout discussions, and guided self-reflection Scenario-based practice and small group exercises Option to include pre-work, post-session coaching or check-ins Course Materials Provided Adaptive Leadership workbook Reflection tools and leader self-assessment Conversation guide for adaptive challenges Change resistance diagnostic Personal Leadership Development Plan template Optional Add-ons Executive coaching package 360 feedback or team diagnostic on adaptive capacity Integration with change management or innovation programs Customisation for specific industries (e.g., public sector, healthcare, education, finance)

Course Duration: Full-day program (or two half-day modules), with options for virtual delivery or leadership retreats Target Audience: Mid to senior-level leaders, team managers, project leads, or high-potential employees who are responsible for leading through disruption, complexity, or organisational transformation. Course Objectives By the end of this course, participants will be able to: Understand the principles of adaptive leadership and why it's essential in unpredictable environments. Recognise the difference between technical and adaptive challenges. Build the mindset and behaviours needed to lead with resilience and flexibility. Engage and empower teams in the face of uncertainty and resistance. Apply practical tools to lead through change, conflict, and complexity. Course Outline Module 1: Understanding Adaptive Leadership What is adaptive leadership? Origins (Harvard Kennedy School, Ronald Heifetz model) How adaptive leadership differs from traditional leadership The link between complexity, uncertainty, and the need for adaptability Module 2: The Nature of Change and Challenge Technical vs adaptive challenges Why some problems can’t be solved with expertise alone Common leadership traps during crisis or disruption Adaptive work: reframing problems and shifting mindsets Module 3: The Core Principles of Adaptive Leadership Get on the balcony – seeing the bigger picture Regulate distress – maintaining productive tension Maintain disciplined attention – keeping teams focused Give the work back – empowering others to lead Protect voices of leadership from below – enabling diverse input Module 4: Leading Yourself Through Uncertainty Developing personal resilience and emotional agility Navigating ambiguity, setbacks, and pressure Identifying your leadership default style under stress Reflection: What kind of leader does your team need now? Module 5: Engaging Others in Times of Uncertainty Building trust and psychological safety during turbulence Managing resistance to change with curiosity and empathy Tools for courageous conversations and adaptive dialogue Creating shared purpose and distributed leadership in teams Module 6: Adaptive Tools and Techniques Scenario planning and sensemaking Stakeholder mapping in dynamic environments Using inquiry over advocacy Holding space for experimentation and learning Leading with both confidence and humility Module 7: Action Planning and Application Identify one adaptive challenge in your role/team Map your adaptive leadership response Peer coaching conversations Build a 30-day Adaptive Leadership Plan Delivery Style Workshop-style, highly interactive Case studies, breakout discussions, and guided self-reflection Scenario-based practice and small group exercises Option to include pre-work, post-session coaching or check-ins Course Materials Provided Adaptive Leadership workbook Reflection tools and leader self-assessment Conversation guide for adaptive challenges Change resistance diagnostic Personal Leadership Development Plan template Optional Add-ons Executive coaching package 360 feedback or team diagnostic on adaptive capacity Integration with change management or innovation programs Customisation for specific industries (e.g., public sector, healthcare, education, finance)

Unlock your potential as a trainer with our Train the Trainer Course: Facilitation Skills Workshop. Master the basics of training, understand adult learners' needs, and learn to assess, plan, and deliver effective training sessions. Explore various training methods, utilize visual aids, and discover your unique training style. Develop coaching and mentoring skills, enhance your training abilities, and learn to navigate group dynamics. Elevate your facilitation skills and become a confident, impactful trainer. Join us on a transformative learning journey to shape the future of education and professional development.

Overview This comprehensive course on Health Economics and Health Technology will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Health Economics and Health Technology comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Health Economics and Health Technology. It is available to all students, of all academic backgrounds. Requirements Our Health Economics and Health Technology is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 9 lectures • 02:31:00 total length •Introduction to Health Economics and Health Technology Assessment: 00:18:00 •Basic Economic and Technological Concepts: 00:26:00 •What is Health Economics?: 00:14:00 •What is Health Technology Assessment ?: 00:23:00 •The Health Minister's Dilemma: 00:13:00 •Exploring the Relationship Between Health Economics (HE) and Health Technology Assessment (HTA): 00:22:00 •Economic Evaluation: 00:16:00 •Health Insurance: 00:19:00 •Assignment - Health Economics and Health Technology: 00:00:00

Risk Management: Risk Management Course As we explore the dynamic world of Risk Management: Risk Management Course, get ready for an educational trip that will change your life. Are you eager to learn all there is to know about Risk Management: risk management and master it? You're in the proper place now. Refreshing your knowledge and abilities with our Risk Management: Risk Management Course is an excellent idea. You will gain a solid foundation in Risk Management: risk management and learn how to carry out a risk assessment with the help of this Risk Management: Level 5 Diploma in Risk Management course. Enrol now, You have the chance to set off on an exhilarating journey of discovery and adventure with the help of this amazing Risk Management: Risk Management Course. Main Course: Level 5 Diploma in Risk Management Free Courses are including with this Risk Management: Risk Management Course Along with The Risk Management: Risk Management Course, We Offer a free Cyber Security Course Along with The Risk Management: Risk Management Course, We Offer a free Security Management Course Special Offers Of this Risk Management: Risk Management Course This Risk Management: Risk Management Course includes a FREE PDF Certificate. Lifetime access to this Risk Management: Risk Management Course Instant access to this Risk Management: Risk Management Course Get FREE Tutor Support to this Risk Management: Risk Management Course Risk Management: Risk Management Course You will also learn about the different kinds of hazards that your business could encounter in our Certificate in Risk Management: Risk Management course. You will discover the advantages of Risk Management: risk management as well as the procedures involved in the risk assessment process with this Certificate in Risk Management: Risk Management course. During the course of 17 engaging courses, learners are guided through the essential responsibilities and functions of people working in professional Risk Management: risk management. Who is this course for? Risk Management: Risk Management Course New graduates, students, job seekers, and anybody else interested in risk management should take the Risk Management: Risk Management Course. Requirements Risk Management: Risk Management Course To enrol in this Risk Management: Risk Management Course, students must fulfil the following requirements. To join in our Risk Management: Risk Management course, you must have a strong command of the English language. To successfully complete our Risk Management: Risk Management course, you must be vivacious and self driven. To complete our Risk Management: Risk Management course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Risk Management: Risk Management course. Career path Risk Management: Risk Management Course Applicants who get our Risk Management: Risk Management Course will be able to advance in a wide range of professions including: Quality Manager Quality Assurance Manager Risk Management Manager.

Wedding Planner: Wedding Planner Online Training Make one's event more memorable - Discover your potential to build a fulfilling career by obtaining our Level 5 Diploma in Wedding Planner. Are you looking to work in one of the event planning industry's most satisfying and lucrative branches? Your career could be committed to giving life to the most imaginative and challenging dreams by pursuing a Level 5 Diploma in Wedding Planner. Everything you need to know about this subject and pursuing a career in it is covered in our Level 5 Diploma in Wedding Planner: Wedding Planner Course. With the help of this specialised Level 5 Diploma in Wedding Planner, develop the abilities, expertise, and self-assurance necessary for success. Enrol in the Level 5 Diploma in Wedding Planner: Wedding Planner Course right away to advance your educational and career objectives. Main Course: Level 5 Diploma in Wedding Planner Free Courses are including with this Wedding Planner: Wedding Planner Course Along with The Wedding Planner: Wedding Planner Course, We Offer a free Event Management Course Along with The Wedding Planner: Wedding Planner Course, We Offer a free Level 3 Supervising Food Safety in Catering Course Special Offers of this Wedding Planner: Wedding Planner Course This Wedding Planner: Wedding Planner Course includes a FREE PDF Certificate. Lifetime access to this Wedding Planner: Wedding Planner Course Instant access to this Wedding Planner: Wedding Planner Course Get FREE Tutor Support to this Wedding Planner: Wedding Planner Course Wedding Planner: Wedding Planner The advanced level diploma course "Wedding Planner: Wedding Planner Course" examines and investigates the roles and responsibilities of an event planner by offering all pertinent data. Are you interested in organizing events? Everything you need to know about this subject and pursuing a career in it is covered in our Wedding Planner course. Being a successful wedding planner requires the ability to multitask numerous equally important tasks. Who is this course for? Wedding Planner: Wedding Planner Online Anybody looking to obtain their first professional job in this exciting industry or advance in their present position may consider our Level 5 Diploma in Wedding Planner. Requirements Wedding Planner: Wedding Planner Online To enrol in this Wedding Planner: Wedding Planner Course, students must fulfil the following requirements. To join in our Wedding Planner: Wedding Planner Course, you must have a strong command of the English language. To successfully complete our Wedding Planner: Wedding Planner Course, you must be vivacious and self driven. To complete our Wedding Planner: Wedding Planner Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Wedding Planner: Wedding Planner Course. Career path Wedding Planner: Wedding Planner Online Those who successfully complete the Level 5 Diploma in Wedding Planner: Wedding Planner may pursue careers as conference planners, event planners, exhibition coordinators, or event operations managers.