1453 Editor courses

Duration 2 Days 12 CPD hours This course is intended for This course is designed for professionals in a variety of job roles who are currently using desktop or web-based data management tools such as Microsoft Excel or SQL Server reporting services to perform numerical or general data analysis. They are responsible for connecting to cloud-based data sources, as well as shaping and combining data for the purpose of analysis. They are also looking for alternative ways to analyze business data, visualize insights, and share those insights with peers across the enterprise. This includes capturing and reporting on data to peers, executives, and clients. Overview In this course, you will analyze data with Microsoft Power BI. You will: Analyze data with self-service BI. Connect to data sources. Perform data cleaning, profiling, and shaping. Visualize data with Power BI. Enhance data analysis by adding and customizing visual elements. Model data with calculations. Create interactive visualizations. As technology progresses and becomes more interwoven with our businesses and lives, more data is collected about business and personal activities. This era of 'big data' is a direct result of the popularity and growth of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantages. Creating data-backed visualizations is key for data scientists, or any professional, to explore, analyze, and report insights and trends from data. Microsoft© Power BI© software is designed for this purpose. Power BI was built to connect to a wide range of data sources, and it enables users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Power BI's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, enabling users to create compelling and interactive worksheets, dashboards, and stories that bring data to life and turn data into thoughtful action. Analyzing Data with Self-Service BI Topic A: Data Analysis and Visualization for Business Intelligence Topic B: Self-Service BI with Microsoft Power BI Connecting to Data Sources Topic A: Create Data Connections Topic B: Configure and Manage Data Relationships Topic C: Save Files in Power BI Performing Data Cleaning, Profiling, and Shaping Topic A: Clean, Transform, and Load Data with the Query Editor Topic B: Profile Data with the Query Editor Topic C: Shape Data with the Query Editor Topic D: Combine and Manage Data Rows Visualizing Data with Power BI Topic A: Create Visualizations in Power BI Topic B: Chart Data in Power BI Enhancing Data Analysis Topic A: Customize Visuals and Pages Topic B: Incorporate Tooltips Modeling Data with Calculations Topic A: Create Calculations with Data Analysis Expressions (DAX) Topic B: Create Calculated Measures and Conditional Columns Creating Interactive Visualizations Topic A: Create and Manage Data Hierarchies Topic B: Filter and Slice Reports Topic C: Create Dashboards Additional course details: Nexus Humans Microsoft Power BI: Data Analysis Practitioner (Second Edition) (v1.3) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Power BI: Data Analysis Practitioner (Second Edition) (v1.3) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

LOOKING FOR: PICTURE BOOKS, CHAPTER BOOKS, MG, YA, CHILDREN'S NON-FICTION After a childhood buried in library books and Beanos, Lydia started her career in the editorial team at Egmont, where she commissioned books such as the Carnegie Medal-winning The Poet X. She joined the Darley Anderson team in 2018, and as well as building an engaging and diverse list of authors and illustrators, she was promoted to Director in March 2024. With experience on both sides of the commissioning desk, Lydia loves working editorially with her clients and developing ideas from an initial spark into a full manuscript. She represents clients across all age groups, including picture book, chapter book, middle grade and YA, and has a particular focus on non-fiction. Lydia reads and considers widely, and among other things she is looking for snort-inducing stories for younger readers, clever and contemporary teenage and YA fiction, and non-fiction projects that take big ideas and make them easily navigable, accessible and fun. No matter the story, Lydia is drawn to voice above anything else and will always be sucked in by a strong hook. Lydia represents clients including Soofiya, Gina Blaxill, Mark Bradley, Ryan Hammond, Alice Harman, Joyce Efia Harmer, Catherine Jacob, Hannah Moffatt, Rachel Morrisroe, Nick Sheridan, Rashmi Sirdeshpande and Eva Wong Nava. If you could sum up her tastes in three words, they would be curious, characterful and heartfelt, and in three books, they would be One of Us is Lying, Nevermoor and You Are Awesome. Lydia would like you to submit a covering letter, a 1 page synopsis and the first 3 chapters or 20 pages of your completed manuscript in a single word document. For Picture Books please submit a covering letter and texts for two completed stories. (In addition to the paid sessions, Lydia is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 16th June 2025

Our Aim Is Your Satisfaction! The Ends Soon; Hurry Up!! Are you a good storyteller? Do you possess the gift of grasping others' attention with your words? Let's put your talents to use! Newspaper journalism is the most effective way to enlighten people by providing information from around the world. The words, pictures and graphics that make up newspaper journalism have to be brilliantly packaged; they must feed the mind and move the heart. And that's where you come in - with a heart full of enthusiasm to reach thousands of people at once with your words and adequately trained by us to do so! This Diploma in Newspaper Journalism at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Our online course on Newspaper Journalism has been designed by experts to guide you through the fundamentals of great writing and the components of telling a good story. This course is divided into small modules to help you learn new skills with ease. Enjoy maximum flexibility - make progress at your own pace with our advanced audiovisual learning materials. You can access the course Newspaper Journalism materials via any internet-enabled device like computers & smartphones from any part of the world. This Newspaper Journalism training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! What Will You Learn: Fundamentals & the principles of newspaper journalism Power of print media in the modern age How to tell a compelling story that moves audiences and effectively conveys your point of view Where to find information and how to conduct interviews with experts, authors, guests and colleagues Develop news writing skills in a conversational style with eye-catchy headlines Discover the freedom of speech & regulations in newspaper journalism Contempt of court & how to write reports of court cases Understand the Journalism Laws & Journalist's Code of Ethics Writing skills including feature writing, review writing & more Discover various niche journalism opportunities including sports, entertainment, fashion, etc How to stay safe and healthy while reporting in hostile environments Take a step toward a brighter future! *** Course Curriculum *** Module 01: Introduction and Principles Module 02: History and Development Module 03: Interviewing for Newspaper Journalism Module 04: News Writing Module 05: News Production Module 06: News Reporting Module 07: Writing Skills for Newspaper Journalists Module 08: Newspaper Journalism law Module 09: Court Reporting Module 10: Journalism Ethics Module 11: Niche Journalism Module 12: Tips on Writing a Good Feature Story Module 13: Health and Safety for Journalists Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our online course is effective & necessary for anyone with a passion for discovering the truth and presenting people with accurate news & information. With our comprehensive programme, you don't need any prior knowledge or experience. You, or anyone for that matter, can easily learn journalism from the comfort of your home. So start learning today and enlighten people with truth through the power of newspapers. Career path Newspaper Journalist Online Journalist Freelancer Journalist Chief New Editor News Producer News Reporter News Editor Blogger Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Newspaper Journalism at QLS Level 5 Hard copy certificate - £119 Additional info After successfully completing the Diploma in Newspaper Journalism at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Overview This comprehensive course on CSS Coding will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This CSS Coding comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this CSS Coding. It is available to all students, of all academic backgrounds. Requirements Our CSS Coding is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 67 lectures • 06:25:00 total length •Getting Started: 00:02:00 •Course Curriculum: 00:04:00 •How to Get Course requirements: 00:02:00 •Getting Started on Windows, Linux or Mac: 00:02:00 •How to ask a Great Questions: 00:01:00 •FAQ's: 00:01:00 •Introduction CSS: 00:06:00 •Choosing Code Editor: 00:03:00 •Installing Code Editor (Sublime Text): 00:04:00 •CSS Syntax: 00:05:00 •Creating a first page with CSS Style: 00:13:00 •Summary: 00:02:00 •Introduction: 00:03:00 •Inline CSS: 00:06:00 •Internal CSS: 00:05:00 •External CSS: 00:10:00 •CSS Classes: 00:09:00 •CSS IDs: 00:06:00 •Colors: 00:08:00 •Backgrounds: 00:04:00 •Floating: 00:09:00 •Positioning: 00:06:00 •Margins: 00:07:00 •Padding: 00:04:00 •Borders: 00:03:00 •Summary: 00:02:00 •Introduction: 00:02:00 •Styling Text: 00:07:00 •Aligning Text: 00:04:00 •Styling Links: 00:10:00 •Font Family: 00:07:00 •Font Styles: 00:03:00 •Applying Google Fonts: 00:07:00 •Box Model: 00:09:00 •Icons: 00:09:00 •Tables: 00:16:00 •Navigation-Menu: 00:11:00 •Dropdowns: 00:15:00 •Summary: 00:02:00 •Introduction: 00:02:00 •Advanced Selectors: 00:05:00 •Forms: 00:17:00 •Website Layout: 00:21:00 •Rounded Corners: 00:08:00 •Color Keywords: 00:06:00 •Animations: 00:08:00 •Pseudo Classes: 00:03:00 •Gradients: 00:03:00 •Shadows: 00:03:00 •Calculations: 00:05:00 •Creating Responsive Page: 00:06:00 •Summary: 00:02:00 •Introduction: 00:01:00 •Button Styles: 00:06:00 •Pagination: 00:07:00 •Multiple Columns: 00:06:00 •Image Reflection: 00:03:00 •UI - UX Design: 00:09:00 •Social Media Icons: 00:08:00 •External CSS Style adding: 00:06:00 •Coding Exercise: 00:01:00 •Solution for Coding Exercise: 00:03:00 •Summary: 00:02:00 •Section Introduction: 00:01:00 •CSS Project Getting: 00:05:00 •CSS Project Overview: 00:08:00 •Summary: 00:01:00

Effective proofreading not only enhances the credibility of content but also safeguards against errors that could compromise its message or integrity. Professionals in the field of proofreading are in high demand, with job opportunities spanning a wide range of industries, including publishing houses, marketing agencies, educational institutions, and online media companies. The average annual salary for proofreaders varies £20,000 to £40,000 in the UK. Embracing a career in proofreading offers not only the chance to refine language and ensure accuracy but also the opportunity to contribute significantly to the quality and effectiveness of written communication in today's fast-paced world. Key Features This Proofreading & Copy Editing Course Includes: CPD Certified Proofreading & Copy Editing course Level 3 Diploma Developed by Proofreading & Copy Editing Specialist Lifetime Access to Proofreading & Copy Editing course Course Curriculum Proofreading & Copy Editing course: Module 1: Introduction To Copy editing Module 2: Primary Copy editing Procedures Module 3: Checking The Written Copy Module 4: Resources Required For A Copyeditor Module 5: Setting And Using A Style Sheet Module 6: Legal Aspects Of Copy editing Module 7: Getting A Job And Career Progression Module 8: Introduction To Proofreading Module 9: The Workflow Of A Proofreader Module 10: Proofreading Marks And Symbols Module 11: What To Look For During Proofreading Module 12: Basics Of Grammar Module 13: Basics Of Sentence Module 14: Structure Of Sentence Module 15: Capitalisation And Punctuation Rules Module 16: Spelling Rules Module 17: Checking Commonly Confused Words Module 18: Professional Proofreading Learning Outcomes Proofreading & Copy Editing course: Apply essential copy editing techniques for written content improvement. Demonstrate proficiency in utilising proofreading marks and symbols. Establish and maintain a comprehensive style sheet for consistency. Identify and rectify grammatical errors in written material effectively. Navigate legal considerations in the context of copyediting tasks. Develop a structured proofreading workflow for meticulous error detection. Accreditation All of our courses, including this Proofreading & Copy Editing course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Proofreading & Copy Editing. Salaries in the UK The salaries for Proofreading & Copy Editing professionals vary depending on their experience and qualifications. However, most professionals in this field can expect to earn a competitive salary. The average salary for a Copy Editor in the UK is £38,000 per year. Satisfaction A recent survey found that 75% of Proofreading & Copy Editing professionals are satisfied with their jobs. The most common reasons given for job satisfaction were: Creative expression Problem-solving Variety and flexibility Independent work Requirements Learners do not require any prior qualifications to enrol on this Proofreading & Copy Editing course. You just need to have an interest in Proofreading & Copy Editing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Proofreading & Copy Editing course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Proofreading & Copy Editing course is ideal for: Aspiring Copyeditors and Proofreaders Writers seeking self-editing skills enhancement Editors aiming to diversify their skill set Individuals pursuing careers in publishing Communication professionals enhancing written communication skills Career path After completing this complete Proofreading & Copy Editing course you will have a variety of careers to choose from. The following job sectors of Proofreading & Copy Editing are: Editorial Assistant - £20K to £25K/year. Content Editor - £25K to £30K/year. Copywriter - £25K to £35K/year. Proofreader - £25K to £35K/year. Publishing Coordinator - £25K to £35K/year. Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a digital odyssey with 'Learn Fundamentals of WordPress,' a course designed to turn the curious and creative into skilled website builders. Picture yourself weaving through the intricate web of WordPress, the platform that powers a significant portion of the internet. Your journey begins with a thorough introduction to WordPress, both in theory and practice. This initial section demystifies WordPress, differentiating between WordPress.org and WordPress.com, ensuring you start with a clear understanding of the platform's capabilities and variations. You'll also learn what to know before diving into WordPress, setting a solid foundation for your website creation adventure. As you advance to the next section, your skills will deepen with hands-on experience in using both WordPress.org and WordPress.com. Here, you will navigate the WordPress dashboard, an essential hub of your website's backend, and discover the Gutenberg editor's revolutionary approach to content creation. Whether you aim to craft personal blogs, business websites, or creative portfolios, this course equips you with the knowledge to customize your WordPress site to your vision and needs. By the end of this course, you will not only comprehend WordPress's fundamentals but also apply them confidently to bring your digital ideas to life. Learning Outcomes Gain a thorough understanding of WordPress, including its different versions. Navigate and utilize the WordPress dashboard effectively. Master the Gutenberg WordPress editor for content creation. Customize a WordPress website to suit specific needs and preferences. Apply practical skills for building and managing WordPress sites. Why choose this Learn Fundamentals of WordPress course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Learn Fundamentals of WordPress course for? Beginners eager to learn website creation. Bloggers looking to establish or enhance their online presence. Small business owners seeking to create or improve their websites. Aspiring web designers and developers. Digital marketers aiming to expand their toolkit. Career path WordPress Developer - £25,000 to £40,000 Web Designer - £23,000 to £35,000 Content Manager - £24,000 to £37,000 SEO Specialist - £22,000 to £33,000 Digital Marketer - £26,000 to £39,000 Freelance Blogger/Writer - Variable Prerequisites This Learn Fundamentals of WordPress does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Learn Fundamentals of WordPress was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction: WordPress in Theory Course Overview 00:03:00 Course Plan 00:04:00 What is WordPress? 00:02:00 WordPress.org Vs WordPress.com 00:01:00 What to Know before Using WordPress 00:03:00 How to Use Wodpress.com & WordPress.org 00:03:00 Section 02: Getting Started with WordPress How to Use WordPress.org 00:12:00 How to Use WordPress.com 00:07:00 WordPress Dashboard Overview 00:15:00 Gutenberg WordPress Editor 00:17:00 Customize Your WordPress Website 00:27:00 Assignment Assignment - Learn Fundamentals of WordPress 00:00:00

Face to Face training customised and bespoke. One to One Online or Face to Face

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

LOOKING FOR: YA, NA, ADULT FICTION Helen Lane has been an established agent for several years, formerly with the Booker Albert Agency before joining the Ki Agency. She has a BSc in Environmental Science from the University of East Anglia and a postgrad qualification in Acoustics. She lives in London with her family and the world’s naughtiest cocker spaniel. Helen represents (Adult) Fantasy, Sci Fi, Horror, Romance, Action & Adventure, and Thrillers. She also represents select YA Fantasy, Horror, and Sci Fi. Her tastes do run towards the dark and she is slightly obsessed with monster stories in general (especially if they have giant sharks or squids). And stories set in extreme environments such as the arctic, jungle, caves, ocean, and mountains. But she DOES NOT want to read about affairs or abuse in any genre. (Her husband likes her to add here that this is nothing to do with him, she just doesn’t like sad stories). Her favourite authors are Mira Grant, Greig Beck, James Rollins, Matthew Reilly, Darcy Coates, Andy Weir, Clive Cussler, R F Kuang, Patricia Briggs, and Kelley Armstrong. Her comfort movies are: Jaws, Outbreak, The Cave, Sanctum, Scream, Buffy, Grey's Anatomy, Charmed, Vampire Diaries. You can find her on: Bluesky: @helenlane.bsky.social Instagram: hflane_agenting Helen would like you to submit a covering letter, 1 page synopsis and first three chapters (Max 5,000 words) of your manuscript in a single word document. (In addition to the paid sessions, Helen is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 25th June 2025