4264 EDI courses

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This free interactive workshop illuminates the five top skills you gain from reading and gives some information on how to develop them further.

In this webinar, Bev Clough and Laura Pritchard-Jones will introduce their new edited collection, Mental Capacity Law, Sexual Relations, and Intimacy (Bristol University Press). Questions as to the mental capacity of an individual to consent to sex are an increasingly important aspect of legal scholarship and professional practice for those working in care. The Supreme Court judgment in Re JB added new layers of complexity, requiring that a person must be able to understand that the other person needs to consent and can withdraw that consent. While this has been welcomed for asserting the importance of the interpersonal dynamics of sex, it has significant implications for practice and for the day-to-day lives of people with cognitive impairments. We will give an overview of what prompted the collection, and reflect on the themes that emerge through the chapters. We will also reflect on how law has developed since the decision in Re JB and some of the remaining problems this poses.

Friday 26th April, 3pm, Muirhead Tower, University of Birmingham, Arts Building – LR6, Room 222 The Department of Public Administration and Policy and CEDAR are delighted to host a public seminar on The Politics of Becoming: Anonymity and Democracy in the Digital Age by Hans Asenbaum   Oxford University Press   When we participate in political debate or protests, we are judged by how we look, which clothes we wear, by our skin colour, gender and body language. This results in exclusions and limits our freedom of expression. The Politics of Becoming explores radical democratic acts of disidentification to counter this problem. Anonymity in masked protest, graffiti, and online debate interrupts our everyday identities. This allows us to live our multiple selves. In the digital age, anonymity becomes an inherent part of everyday communication. Through our smart devices we express our selves differently. As cyborgs our identities are disrupted and reassembled. We curate self-representations on social media, create avatars, share selfies and choose the skin colour of our emojis.   The Politics of Becoming encourages us to engage in a revolution of the self. Democratic pluralism is not only a matter of institutional design but also about how we express our identities. Inner revolutions change our personal realities and plant a seed for democratic futures.   Hans Asenbaum is a Senior Research Fellow at the Centre for Deliberative Democracy and Global Governance at the University of Canberra. His research interests include radical democracy, queer and gender studies, digital politics, and participatory research methods. In 2022 he received the ECPR Rising Star Award. Hans is the author of The Politics of Becoming: Anonymity and Democracy in the Digital Age (Oxford University Press, 2023) and co-editor of Research Methods in Deliberative Democracy (with Ercan, Curato and Mendonça, Oxford University Press, 2022). His work has been published in the American Political Science Review, New Media & Society, Politics & Gender, and the International Journal of Qualitative Methods. Friday 26th April, 3pm, Arts Building – LR6, Room 222, University of Birmingham Edgbaston Birmingham B15 2TT

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 1 Days 6 CPD hours This course is intended for This course is intended for working professionals in various job roles, both native and non-native English speakers, who use formal and informal written communications in the course of business, and who seek to improve their grammar usage. Overview In this course, you will develop the skills to coach for results. You will: Define coaching and determine how you want to coach. Build a foundation for coaching. Establish a coaching process. Execute a coaching plan. Coach teams and coach remotely. As a leader in your organization, you're expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will build a foundation for coaching, establish a coaching process, execute a coaching plan, and explore strategies for coaching in different business scenarios. Many different factors can affect employee performance. When performance problems arise, people need to be supported to get back on track and do their jobs well. Coaching is an effective way of confirming an employee's value while improving performance. Coaching contributes to employee retention because it offers the opportunity to grow, provides motivation, and supports learning. Coaching also enhances the image and effectiveness of managers and supervisors. Defining Yourself as a Coach Define Coaching Determine a Coaching Approach Developing Core Coaching Skills Evaluate Performance Develop Essential Interpersonal Skills Establishing a Coaching Process Initiate the Coaching Relationship Agree on a Coaching Plan Executing the Coaching Plan Coach Adjust the Coaching Plan Verify That Goals Have Been Met Coaching in Different Business Scenarios Coach a Team Coach Remotely

Duration 4 Days 24 CPD hours This course is intended for This course is for people who have on the job experience doing project management activities and running projects, regardless of their job title. It is for those who wish to become certified project managers, or those that want to build or reinforce a foundation in project management. This course is ideal for a person who wants to grow and formalize their project management skills on an industry neutral, global standard, the Project Management Institute. Overview After completing this course, students will be able to: Demonstrate an understanding of the various project life cycles and processes. Distinguish between predictive and adaptive approaches. Demonstrate an understanding of project management planning. Demonstrate an understanding of project roles and responsibilities. Explain the importance of the role the project manager plays. Determine how to follow and execute and respond to planned strategies or frameworks (e.g., communication, risks, etc.). Demonstrate an understanding of common problem-solving tools and techniques. Identify the suitability of a predictive, plan-based approach for the organizational structure (e.g., virtual, colocation, matrix structure, hierarchical, etc.). Determine and give examples of the activities within each process. Demonstrate an understanding of a project management plan schedule. Determine how to document project controls of predictive, plan-based projects. Explain when it is appropriate and sustainable to use an adaptive approach for the organizational structure. Compare the pros and cons of adaptive and predictive, plan-based projects. Identify the suitability of adaptive approaches for the organizational structure (e.g., virtual, colocation, matrix structure, hierarchical, etc.). Identify organizational process assets and environmental factors that facilitate the use of adaptive approaches. Determine how to plan project iterations. Determine how to document project controls for an adaptive project. Distinguish between the components of different adaptive methodologies (e.g., Scrum, Extreme Programming (XP), Scaled Adaptive Framework (SAFe), Kanban, etc.). Determine how to prepare and execute task management steps. Demonstrate an understanding of business analysis (BA) roles and responsibilities. Demonstrate the importance of communication for a business analyst between various teams and stakeholders. Determine how to gather requirements and using the best approach for a situation. Explain the application of a product roadmap. Determine how project methodologies influence business analysis processes. Validate requirements through product delivery. Every career in project management has a beginning and that is the purpose of this course. You will learn the fundamentals of project management. This includes project performance, when to use the predictive or adaptive methodologies, business analysis domains, and frameworks, as well as the proper use of one of the various adaptive frameworks. Every career in project management has a beginning and that is the purpose of this course. You will learn the fundamentals of project management. This includes project performance, when to use the predictive or adaptive methodologies, business analysis domains, and frameworks, as well as the proper use of one of the various adaptive frameworks.

Introduction Ever felt the sting of realizing you've sent an email with a glaring grammatical error? Or maybe you've submitted a report only to find out later that it's peppered with mistakes? We've all been there. Good grammar is more than just a nitpicky concern—it's essential for clear communication. This is where free grammar checker online come to the rescue, ensuring our writing is polished and professional. What is a Grammar Checker? Definition and Purpose A grammar checker is a digital tool designed to identify and correct grammatical errors in a text. It scans your writing for issues like misspellings, punctuation errors, and syntax mistakes, offering suggestions for improvement. How Grammar Checkers Work These tools use algorithms and natural language processing to analyze text. They compare your writing against a vast database of grammatical rules and common usage patterns. Some advanced checkers even use artificial intelligence to understand context and provide more nuanced suggestions. Why Use Free Grammar Checkers? Cost-Effectiveness Not everyone has the budget for premium software. Free grammar checkers provide a cost-effective solution for students, professionals, and casual writers alike. Accessibility and Convenience Most free grammar checkers are available online and can be used without the need for downloads or installations. This makes them incredibly convenient for quick checks on the go. Features to Look for in a Grammar Checker Accuracy The primary function of a grammar checker is to accurately identify and correct errors. Look for tools with a high accuracy rate. Ease of Use A good grammar checker should be user-friendly and intuitive, requiring minimal effort to use. Integration with Other Tools Check if the grammar checker integrates well with your writing platforms, such as word processors, email clients, or browsers. Customization Options Customization options allow you to tailor the tool to your specific needs, such as choosing between British and American English or setting formal and informal writing styles. How to Use Online Grammar Checkers Effectively Input Quality Start with the best possible version of your text. The cleaner your initial draft, the more effective the grammar checker will be. Reviewing Suggestions Don't accept every suggestion blindly. Review each recommendation to ensure it fits the context and improves your writing. Making Final Edits After using the grammar checker, make a final pass through your document to catch any remaining issues and refine your text. Benefits of Using Grammar Checkers Improved Writing Skills Regular use of grammar checkers can help you learn from your mistakes and improve your writing skills over time. Time Efficiency Grammar checkers save you time by quickly identifying and correcting errors, allowing you to focus on content and creativity. Increased Confidence Knowing that your writing is error-free boosts your confidence, whether you're sending an email, submitting a report, or publishing a blog post. Potential Drawbacks of Free Grammar Checkers Limitations in Accuracy While free grammar checkers are useful, they are not infallible. They may miss subtle errors or provide incorrect suggestions. Over-Reliance on Tools Relying too heavily on grammar checkers can prevent you from developing your proofreading skills. It's essential to strike a balance. Privacy Concerns Using online grammar checkers involves uploading your text to their servers, which may raise privacy concerns, especially for sensitive documents. Grammar Checker Tools for Different Needs Academic Writing For academic writing, tools like Grammarly and ProWritingAid offer advanced features to ensure your essays and papers are error-free and well-structured. Business Writing Professionals can benefit from grammar checkers that provide style and tone suggestions, such as Grammarly and Ginger Software, to maintain a polished and professional image. Casual Writing For casual writing, simpler tools like Hemingway Editor and LanguageTool can help improve readability and catch basic errors. The Future of Grammar Checking Technology AI and Machine Learning Advances in AI and machine learning are continually improving the accuracy and capabilities of best grammar checker, making them more reliable and user-friendly. Enhancements in Usability and Accuracy Future developments may include better contextual understanding, real-time collaboration features, and enhanced integration with various digital platforms. Conclusion In today's fast-paced digital world, maintaining impeccable grammar is more important than ever. Free online grammar checkers provide a valuable service, helping writers at all levels produce clear, error-free content. While they have their limitations, their benefits far outweigh the drawbacks, making them an essential tool in any writer's toolkit. FAQs Are free grammar checkers reliable? Free grammar checkers are generally reliable for basic grammar and spelling checks. However, they may not catch all errors or provide as detailed feedback as premium versions. Can grammar checkers replace human proofreading? Grammar checkers are a helpful aid, but they cannot entirely replace human proofreading. They may miss contextual nuances and subtle errors that a human eye would catch. How secure are online grammar checkers? Most reputable grammar checkers have privacy policies in place to protect user data. However, it's always a good idea to avoid uploading sensitive information to online tools. Do grammar checkers support multiple languages? Yes, many grammar checkers, like LanguageTool, support multiple languages, making them useful for multilingual writers. Are there grammar checkers specifically for academic writing? Yes, tools like Grammarly and ProWritingAid offer features tailored to academic writing, such as advanced grammar checks, plagiarism detection, and citation support.

Session 0: Intro A quick, free, intro to the course so you know what you’re getting into! Includes couple of writing exercises to get you going.

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