Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
This course aims to provide students with a comprehensive understanding of the legal and institutional framework of business, as well as the principles and dynamics of contracts. Students will learn the basic requirements of contracts, the genuineness of assets, the statute of fraud, contract modification, discharge of contracts, and third-party remedies. The course will also cover the Uniform Commercial Code, express and implied contracts, quasi-contracts, mutuality, and enforceability. By the end of the course, students will have the knowledge and skills necessary to analyze and negotiate contracts and understand the legal implications of business transactions, thereby enabling them to make informed decisions regarding contracts and business regulations. After the successful completion of the course, you will be able to learn about the following, Contractual Environment: Basic requirements of a contract. Genuineness of assets. Statute of Fraud. Contract Modification. Discharge of a contract. Third-party remedies. The Uniform Commercial Code Express Contract Implied Contract act Contract Implied in Law: Quasi-Contract Mutuality Enforceability This course aims to equip students with a thorough understanding of the legal and regulatory environment of business, including the constitutional basis for business regulation and protecting a business organization, as well as the key principles of law and institutionalization. Students will learn how to analyze the political, legal, and regulatory environment and gain a comprehensive understanding of the contractual environment, including the basic requirements of contracts, the genuineness of assets, the statute of fraud, contract modification, discharge of contracts, third-party remedies, and the Uniform Commercial Code. The course will also cover the different types of contracts and their enforceability, including express and implied contracts, quasi-contracts, mutuality, and enforceability. To provide students with a comprehensive understanding of the legal and regulatory environment of business, including the constitutional basis for business regulation, protecting a business organization, and the role of law and institutionalization. Students will learn to investigate the political, legal, and regulatory environment, and to analyze the various dimensions of law and organizations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Contractual Dynamics of the Business Environment Self-paced pre-recorded learning content on this topic. Contractual Dynamics Of The Business Environment Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Contract Analyst Contract Administrator Legal Contracts Manager Contract Specialist Procurement Contract Manager Contract Compliance Officer Contracts Coordinator Contract Negotiator Contract Manager Business Contract Consultant Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Duration 4 Days 24 CPD hours This course is intended for The audience for this course should have previous experience with functional or technical focus in Dynamics 365: Finance and Operations Applications. Primarily for those who are aspired to be and new to solution architect role Overview After completing this course, students will be able to: Understand the tasks expected to be completed by the solution architect for Dynamics implementation Complete the solution blueprint artifacts Know where to find technical information to address their customer's questions This course is developed for those aspired to be and new to the solution architect role. This course provides the technical information focusing on application architecture and technical skills to start their journey into this role. This course will not cover the industrial skills and delivery skills required for this role. The Architect Role The solution architect role Manage Interactions with FastTrack Get to know FastTrack Make the most of FastTrack templates Solution Blueprint Solution blueprint definition and components Project governance and timeline Solution architecture and organizational structure Working with business process catalog Define Environments, Tools, and Deployment Strategy Understand environment planning Application lifecycle management and deployment strategy Using LCS and Azure DevOps Determine Data Management Strategy Data management overview Develop data migration strategy Determine Integration and Interfaces Strategies Develop integration strategy Integration options Define Security Architecture Important security aspects Security framework Define security strategy Define Testing Strategy Testing strategy overview Testing planning and execution Define Performance Testing Strategy Prepare for performance topics Utilize performance testing tools Business Intelligence and Reporting Implement business intelligence and reporting Determine Licensing and Support Understand licensing estimation Understand support options Prepare for Go-Live Complete solution blueprint Prepare for go-live Class recap Additional course details: Nexus Humans MB-700T00 Microsoft Dynamics 365: Finance and Operations Apps Solution Architect training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-700T00 Microsoft Dynamics 365: Finance and Operations Apps Solution Architect course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
This course is design to unleash your potential as a lifelong learner and empower yourself and your organization to thrive in the ever-evolving landscape of learning and development. The aim of this course is to educate participants with the role of learning for individuals and organizations and to discover the power of learning in driving personal and organizational growth. Join us now and unlock the secrets to success in the modern learning landscape. After the successful completion of the course, you will be able to learn about the following, Understand the Role of Learning for Individuals and Organisations. Explain Contemporary and Critical Learning Theories. To explore Team and Group Dynamics. Explain communication and its different perspectives. This course is design to unleash your potential as a lifelong learner and empower yourself and your organization to thrive in the ever-evolving landscape of learning and development. The aim of this course is to educate participants with the role of learning for individuals and organizations and to discover the power of learning in driving personal and organizational growth. Join us now and unlock the secrets to success in the modern learning landscape. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Dynamics of Individual Behaviour in an Organisation Self-paced pre-recorded learning content on this topic. Dynamics of Individual Behaviour in an Organisation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Human Resources Professionals Learning and Development Specialists Organizational Development Practitioners Training Managers Leadership and Management Professionals Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
The aim of a course on "the dynamics of variance and differential analysis" is to provide learners with an in-depth understanding of the concept of variance analysis, its importance in decision-making, and how to apply it in different scenarios. Through the course, learners will gain knowledge and skills to identify and analyze variances, interpret their results, and use them to make informed decisions.After the successful completion of the course, you will be able to learn about the following, Standard Costs: Setting the Stage. Standard Costs: Managerial Implications Variance Analysis. Direct materials cost variance. Direct Labor cost variance. Factory overhead variances. Differential Analysis. Project selection: A general view. Capital investment analysis. This course aims to provide learners with an in-depth understanding of variance analysis and how it can be applied in decision-making. Learners will gain knowledge and skills to identify and analyze variances, interpret their results, and use them to make informed decisions. The course may cover topics such as cost analysis, revenue analysis, and the application of variance analysis in scenarios such as budgeting, cost control, and performance evaluation. Differential analysis, which involves comparing different options and selecting the most profitable one, may also be covered. This course aims to provide learners with an in-depth understanding of variance analysis and how it can be applied in decision-making. Learners will gain knowledge and skills to identify and analyze variances, interpret their results, and use them to make informed decisions. The course may cover topics such as cost analysis, revenue analysis, and the application of variance analysis in scenarios such as budgeting, cost control, and performance evaluation. Differential analysis, which involves comparing different options and selecting the most profitable one, may also be covered. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. The Dynamics of Variance and Differential Analysis Self-paced pre-recorded learning content on this topic. Understanding the Dynamics of Variance and Differential Analysis Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Financial Analyst Cost Accountant Management Accountant Financial Controller Budget Manager Operations Manager Chief Financial Officer (CFO) Business Analyst Consultant Project Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Business Central core Functional Consultant is responsible for implementing core application setup processes for small and medium businesses. Overview Understand use cases for Business Central modules Set up Business Central Configure Financials Configure Sales and Purchasing Configure Operations Understand Integrationa nd Automation scenarios Built and optimized for small and medium businesses, Dynamics 365 Business Central is an application for companies that have outgrown their entry-level business applications. Growing businesses often outgrow their basic accounting software or legacy enterprise resource planning (ERP) systems that are unable to handle increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Businesses are also challenged with the logistics of providing services that have more scalability, increased mobility, and availability in the cloud. With Business Central, you can manage your financials, automate and secure your supply chain, sell smarter, improve customer service and project performance, and optimize your operations. Introduction to Business Central Modules Introduction to Business Central Technology overview Navigate the user interface Master data for the Sales and Purchase process Application Setup Create and configure a new company Migrate data to Business Central Manage Security Set up core app functionality Set up dimensions Configure Financials Set up Finance Management Set up the Chart of Accounts Set up posting groups General Journals Set up Cash Management Set up Accounts Payables Set up Accounts Receivables Configure Sales and Purchasing Set up Inventory Configure prices and discounts Operations Purchase items Sell items Process financial transactions Inventory costing Integration and Automation Set up and use approvals with workflows Connect Power Apps Connect Power Automate Connect Power BI
Bespoke adventures in Kent's ancient protected landscape. Rewild your senses with bespoke experiences in the beautiful setting of the Kent Downs National Landscape. Experience the dynamics of a small holistic homestead that teaches the dynamics of ecological land management using permaculture principles. Feel inspired by reconnecting to the natural processes of life. Learn from a huge array of local facilitators to create a unique experience for individuals, groups and organisations. Tailored towards your needs we can explore many aspects of food, farming, well-being as well as business development. Food, Fire, Forage and Feast under the skies of East Kent
"This course aims to comprehensively delve into the impact of the marketing mix, emerging technologies, organizational decision-making models, and marketing strategies on consumer behaviour. It also explores the correlations between consumer behaviour and marketing practices such as segmentation, targeting, and positioning, alongside topics covering the decision-making unit, perceived risk, and the evolution of buyer behaviour and media habits. Upon completion, you'll gain insights into: The marketing mix's impact on consumer decision-making Influence of new technologies on consumer behaviour Models for organizational decision-making Intersection of marketing practices and consumer behaviour Correlations between consumer behaviour and marketing segmentation, targeting, and positioning Understanding the decision-making unit (DMU) Perceived risk in consumer decisions Evolution of buyer behaviour and media habits" This course aims to examine the impact of marketing mix, new technologies, and marketing practices on consumer decision making, as well as the various models and frameworks used to explain organizational and consumer decision making. Additionally, the course will explore the relationship between consumer behavior and marketing segment, targeting, and positioning, as well as the concept of the decision-making unit, perceived risk, and the evolution of buyer behavior and media habits. This course aims to provide a comprehensive understanding of how the marketing mix, new technologies, and organizational decision-making models influence consumer decision-making processes, as well as the relationships between consumer behaviour, marketing practices, segment targeting, positioning, DMU, perceived risk, and evolving media habits. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Consumer Decision Making Dynamics And Risks Self-paced pre-recorded learning content on this topic. Understanding Consumer Decision Making Dynamics and Risks Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Consumer Behaviour Analyst Decision Making Strategist Market Research Manager Risk Management Consultant Consumer Insights Specialist Behavioral Economist Market Intelligence Analyst Customer Experience Designer Consumer Psychology Researcher Marketing Strategy Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Join us for this comprehensive course and discover how HRM impacts the organisational environment in the long run. We will delve deep into the relevance, nature and scope of HRM, and analyse the principles, techniques and significance of HRM practices in organisations. By the end of this course, you will have gained a thorough understanding of HRM and be equipped with practical skills to excel in this field. After the successful completion of the course, you will be able to learn about the following, Understand the core concept and role of HRM. Explain how it affects the organisational environment in the long run. Study its relevance, nature and scope. Analyse principles, techniques, and significance of Human Resource Management practices in organisations. Are you interested in mastering the essential concepts of Human Resource Management? Join us for this comprehensive course and discover how HRM impacts the organisational environment in the long run. We will delve deep into the relevance, nature and scope of HRM, and analyse the principles, techniques and significance of HRM practices in organisations. By the end of this course, you will have gained a thorough understanding of HRM and be equipped with practical skills to excel in this field. Enroll now and take the first step towards becoming an HRM expert! VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Dynamics of Human Resource Management Self-paced pre-recorded learning content on this topic. The Dynamics of Human Resource Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business students or professionals Human resource professionals Managers and executives Entrepreneurs and small business owners Individuals interested in pursuing a career in human resources Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Facilitation Skills Training