3019 DOM courses

Course Overview This course is designed to equip mentors to effectively guide their mentees through their development program. It provides mentors with insights into the mentoring program structure, expectations of mentors and mentees, and techniques for fostering a constructive and development-focused relationship. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Follow the structure and meet the objectives of the organisation’s mentoring program. -Apply effective strategies for building a productive mentoring relationship. -Confidently facilitate development-focused conversations and activities. -Support mentees in creating and implementing action plans. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Mentors of business professionals, leaders & executives who are undertaking personal and professional development.

Course Overview Organisational skills refer to the ability to effectively plan, organize, and manage one's time, tasks, and resources in order to achieve specific goals. We introduce a post-agile approach that leverages the benefits of the agile methodology whilst addressing its limitations. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Analyse current habits and routines -Prioritise time schedule and daily tasks -Optimise communications to increase focus and productivity -Use effective planning tools to regularly plan and prioritise tasks and projects Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to enhance their personal effectiveness by developing their self organisational skills

Course Overview This course equips individuals with a framework and toolkit to analyse information, identify patterns, and draw logical conclusions based on that information, using both qualitative and quantitative methods. It is an important skill that enables individuals to make sense of complex information and problems and hence make informed decisions. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Identify the decisions that you or your team are making that require an evidence-based approach -Apply a quantitative analysis technique to draw insights and conclusions -Apply a qualitative analysis technique to draw insights and conclusions -Synthesis and present your findings Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives aiming to sharpen their analytical thinking skills.

Course Overview When navigating unchartered waters, not everything will go as planned. Resilience is required to face adversity and manage setbacks. The resilience course helps individuals and teams develop the ability to recover quickly from setbacks, adjust to changing as well as ambiguous circumstances and apply a continuous improvement mindset when facing adversity. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Identify your emotional state during moments of challenge -Apply techniques to manage stress and fear -Build coping mechanisms to strengthen resilience -Apply continuous improvement techniques to adapt and grow Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to strengthen their resilience as they navigate or lead change.

Course Overview This course prepares mentees to actively engage in the mentoring process that supports their development. It provides mentees with insights into the mentoring program structure, expectations of mentors and mentees, and strategies to maximise their learning and development outcomes. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Participate fully in the mentoring program and meet the expections of mentees. -Build a strong relationship with your mentor. -Optimise the value from development-focused conversations and activities with your mentor. -Collaboratively develop action plans, and grow through their implementation. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals, leaders & executives who are undertaking menteeship as part of their personal and professional development.

Course Overview Project management is a fundamental skill that drives the successful execution of initiatives and the achievement of organisational goals. This course offers a structured approach to managing projects, emphasising planning, resource allocation, and risk management to ensure project success. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply the fundamental principles of project management. -Define project goals, objectives, and deliverables, and create a high-level scope that aligns with strategy and stakeholder expectations. -Develop comprehensive project plans, including timelines, resource allocation and budgeting. -Implement project execution strategies. -Evaluate project outcomes, and document lessons learned to improve future projects. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals who are taking on project responsibilities as project coordinators or project managers.

Course Overview Business etiquette refers to the set of manners and behaviors that are accepted or required in a professional setting. This course equips learners to contribute to their organisation in a highly professional and mutually respectful manner, using effective communication methods that scaffold positive relationships and facilitate productivity. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Explain the importance of business etiquette -Demonstrate the ability to communicate professionally across all modes -Participate in and run meetings that are effective and professional -Consider multi-cultural and other aspects of diversity during communication Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Early career business professionals, graduates or anyone aiming to behave, communicate and orient themselves appropriately in professional settings.

Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply a structured conflict management framework to effectively handle conflicts in the workplace. -Identify the root causes of conflict and understand different conflict management styles. -Apply communication strategies to de-escalate and resolve conflicts. -Foster a positive work environment by managing conflicts constructively. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace.

Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply effective communication techniques to enhance customer interactions. -Use problem-solving skills to handle challenging customer situations with confidence. -Build and maintain positive customer relationships to foster loyalty. -Implement strategies to create memorable customer service experiences. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills.

Course Overview Problem solving is a critical skill for individuals because it allows them to identify and resolve complex and ambiguous issues that may be hindering their success. This course will provide individuals with a structured and collaborative approach to solving problems that draws upon the disciplines and skills within the Adaptive Organisation Framework, such as design thinking, systems thinking, analytical thinking and more. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Examine the problem landscape, scope and constraints -Identify the core actors, their goals & pain points -Research the current state issues using data-driven methods and qualitative inquiry -Identify the root cause of the problem -Defining and evaluating solutions Format F2F or Virtual Delivery Mode Closed Cohort Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to effectively solve problems in complex or ambiguous contexts.