586 Doctor courses

Course Overview Team building and collaboration involves strengthening team participation by forming bonds and connections that enable the most productive approaches to working together as a group to achieve a common goal. By operating effectively within a team, employees will be more efficient and productive in their collaboration, leading to stronger relationships, satisfaction and overall success. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Participate in high-performing teams -Define your role and responsibilities within a team -Explore and work towards common goals -Give and receive feedback productively -Manage any conflicts that may arise -Develop productive relationships and seek support as needed Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 2 Days Target Audience Business professionals, leaders & executives aiming to participate effectively with a group of people towards an outcome.

Course Overview Project management is a fundamental skill that drives the successful execution of initiatives and the achievement of organisational goals. This course offers a structured approach to managing projects, emphasising planning, resource allocation, and risk management to ensure project success. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply the fundamental principles of project management. -Define project goals, objectives, and deliverables, and create a high-level scope that aligns with strategy and stakeholder expectations. -Develop comprehensive project plans, including timelines, resource allocation and budgeting. -Implement project execution strategies. -Evaluate project outcomes, and document lessons learned to improve future projects. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience Business professionals who are taking on project responsibilities as project coordinators or project managers.

Course Overview Problem solving is a critical skill for individuals because it allows them to identify and resolve complex and ambiguous issues that may be hindering their success. This course will provide individuals with a structured and collaborative approach to solving problems that draws upon the disciplines and skills within the Adaptive Organisation Framework, such as design thinking, systems thinking, analytical thinking and more. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Examine the problem landscape, scope and constraints -Identify the core actors, their goals & pain points -Research the current state issues using data-driven methods and qualitative inquiry -Identify the root cause of the problem -Defining and evaluating solutions Format F2F or Virtual Delivery Mode Closed Cohort Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to effectively solve problems in complex or ambiguous contexts.

Course Overview This course provides participants with a structured approach to anticipating future uncertainties by identifying objective factors through horizon scanning, analysing risks and opportunities using PESTLE analysis, and developing robust scenarios. The course also covers intervention analysis and prioritisation, ensuring participants can create actionable plans to navigate potential futures effectively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Conduct horizon scanning to identify objective factors influencing future scenarios. -Use PESTLE analysis to systematically identify risks and opportunities in various scenarios. -Develop plausible scenarios that consider key uncertainties and external factors. -Perform intervention analysis to assess the impact of different strategic actions. -Prioritise and plan interventions to ensure readiness for multiple future scenarios. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 2 Days Target Audience Business professionals, leaders & executives aiming to help their organisations prepare for uncertain futures by exploring multiple, plausible scenarios.

Course Overview The ability for an organisation to adapt to change is reliant on the willingness of individuals to embrace transformation and new ways of working. This requires a considered approach to managing and communicating change for all relevant stakeholders. For the change to succeed, the Leaders need a structured and methodical approach to change that also effectively involves, empowers and inspires co-ownership and co-authorship of the change. This course addresses all the above explicitly. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Defining the purpose and benefit of the change -Mapping the future state benefits -Designing effective communication and training plans -Establishing ongoing adoption and overcoming barriers Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 2 Days Target Audience Business professionals with the responsibility to lead a change or transformation initiative using a structured change management approach.

Course Overview This course is designed to provide participants with a deep understanding of effective process design practices and how to leverage automation to optimise processes. The course places a strong emphasis on process design principles, mapping, and analysis, with a concluding focus on how automation can be integrated to improve efficiency. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply the principles of effective process design. -Use process mapping techniques to visualise and analyse business processes. -Identify inefficiencies and opportunities for process improvement. -Explain the basics of process automation and its role in enhancing process efficiency. -Implement simple automation solutions to streamline workflows. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 2 Days Target Audience Process managers, business analysts, operations managers, IT professionals, and project managers who are focused on optimising business processes.

Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply effective communication techniques to enhance customer interactions. -Use problem-solving skills to handle challenging customer situations with confidence. -Build and maintain positive customer relationships to foster loyalty. -Implement strategies to create memorable customer service experiences. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills.

Course Overview This course is designed to help participants develop and refine their presentation skills. Through practical exercises and real-time feedback, participants will learn how to effectively identify audience needs, structure and deliver engaging presentations. In addition, participants will explore how to use visual aids and maintain audience engagement throughout their presentations. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Identify the needs of different audiences. -Structure a clear and compelling presentation. -Use visual aids to enhance the impact of their message. -Engage the audience effectively and manage their attention throughout the presentation. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 2 Days Target Audience This course is ideal for professionals across all levels and industries who need to improve the quality of impact of their presentations by honing their presentation-preparatory and delivery skills.

Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Apply a structured conflict management framework to effectively handle conflicts in the workplace. -Identify the root causes of conflict and understand different conflict management styles. -Apply communication strategies to de-escalate and resolve conflicts. -Foster a positive work environment by managing conflicts constructively. Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 1 Day Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace.

Course Overview Creativity is a critical skill that provides individuals and teams in adaptive organisations with the vehicle for innovation to emerge. Creativity is an innate skill in all people that enables us to develop new ideas and solutions. This course will equip people with tools and methods that turbocharge their creative juices and promote collaborative ideation to solve real business problems. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes -Harness visual thinking and leverage brain-based techniques to tap into the creative process -Apply a proven structured method to generate and implement innovative ideas -Leverage collective brainstorming methods to generate unique ideas and fresh perspectives -Cluster and theme ideas -Apply prioritisation methods to select ideas -Plan personal growth opportunities to strengthen creativity Format F2F or Virtual Delivery Mode Closed Cohort or Occasional Limited Public Schedule Duration 4 Hrs Target Audience Business professionals, leaders & executives looking to drive innovation through creativity in a complex or ambiguous contexts.