21689 Disc courses

Join us for this one-day online course and discover what makes quality teaching of history by exploring how to ensure coverage of the National Curriculum through practical creative methods.

Level 4 Internal Quality Assurance IQA qualification is previously known as V1 or Verifier award in the is a 12 credit and 90 guided learning hour. It does not only relate to the training industry, it can be quality assurance within any field and sector. If you have been looking after the quality of training or have been responsible for making sure employees work according to procedures and practice within your work place, you can transfer your experience and get qualified as an Internal Quality Assurer. ABOUT THIS COURSE: If you’re looking for the next step in your career, internal quality assurance is a great progression for an assessor looking to earn more. You will be protecting learners by ensuring that assessors are running assessments correctly, within your chosen discipline. This course is also ideal for employers who would like members of staff to become the go-to for quality assurance, assessment procedures and general legal and best practice requirements. UNITS COVERED: There are two awards and a certificate available at Level 4: Unit 1: Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice is a knowledge-only award for those starting their journey as internal quality assurance practitioners or those who need to know about internal quality assurance but are not carrying out quality assurance themselves. Unit 2: Award in the Internal Quality Assurance of Assessment Processes and Practice is for practitioners who conduct internal quality assurance of the assessment process from within a centre/organisation, by sample planning, monitoring and advising on the practice of assessors. ENTRY REQUIREMENT: The candidate for this qualification must have good literacy and numeracy skills. We strongly recommend you have completed the Level 3 Award in Assessing Vocationally Related Achievement (Assessors Award). You also need to demonstrate level of competency in order to enroll for this course. You must be able to demonstrate competency through work place assessment. Candidates also must have at least 2 candidates to assess as part of the training. COURSE ASSESSMENT: No closed book exam is required or there is no formal examination is required, however at the end of the course you need to submit a portfolio assignment with other necessary documents. HOW MUCH THIS COURSE COST? Level 4 Internal Quality Assurance IQA course will cost for Online Distance Learning £409.99 and for Webinar Classroom based course £529.99. There is no any hidden fess/cost.

Level 2 NVQ Certificate in Highways Maintenance - Kerbs and Channels

Our bowel management training course allows learners to undertake theory-based simulated practice in a classroom environment.

Empowering Healthcare Professionals in Diabetes Care and Insulin Administration

Facilitated by Registered Clinicians with extensive experience

Facilitated by Registered Clinicians with extensive experience

Facilitated by Registered Clinicians with extensive experience

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Discussing the breakup Trying to re-establish contact Assessing what went wrong Amending conflict areas Compromising enablers initiated into the relationship Respect foundations assessed Try to rebuild the relationship 5 sessions 45 mins via phone https://relationshipsmdd.com/product/i-regret-breaking-up-with-my-girlfriend-package/