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In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This The Art of Public Speaking course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The The Art of Public Speaking course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to The Art of Public Speaking and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited The Art of Public Speaking course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this The Art of Public Speaking course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The The Art of Public Speaking will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Start With a Killer Opener Introduction and Welcome to the course 00:17:00 Get Them To Trust You 00:18:00 Get Them To Believe You 00:14:00 Get Them To Listen To You 00:09:00 Killer Opener Summary And Q&A 00:05:00 Module 02: Command With Your Body Introduction To Command With Your Body 00:04:00 Take A Strong Stance 00:06:00 Move Purposefully 00:10:00 Master Eye Contact 00:06:00 Activity - Command With Your Body 00:10:00 Module 03: Convince With Your Voice Introduction To Convince With Your Voice 00:04:00 Choose Your Words Wisely 00:28:00 Find Your Optimal Pace, Volume, Inflections and Tone 00:02:00 Convince With Your Voice Summary And Next Steps 00:03:00 Module 04: Overcome Your Presentation Fears Introduction To Overcome Your Presentation Fears 00:08:00 Minimize The Chance Of A Misstep 00:18:00 Channel Your Strengths And Not Your Vulnerabilities 00:20:00 Focus On Your Audience's Needs And Not Your Own 00:19:00 Module 05: Appear Confident and Credible Introduction To Appear Confident And Credible 00:09:00 Use Confident Language 00:20:00 Speak With a Confident Voice 00:02:00 Show Confident Body Language And Facial Expressions 00:08:00 Module 06: Rule the Room and Q&A Big Picture and Q&A 00:08:00 Additional Study Materials Convey Workbook 02:38:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

🚀 Unlock Your Business Potential with Strategic Sales Mastery: Elevate Your Business Growth - Workshop! 🚀   Are you ready to revolutionize your approach to sales and catapult your business to new heights? Introducing the ultimate game-changer: the Strategic Sales Mastery online workshop!   🌐 Why Strategic Sales Mastery? In today's competitive business landscape, mastering the art of sales is non-negotiable. The Strategic Sales Mastery workshop is meticulously designed to equip you with the knowledge, skills, and strategies needed to not just survive but thrive in the dynamic world of sales.   📈 What You'll Gain:   ✨ Proven Strategies: Learn battle-tested sales strategies that have propelled businesses to unprecedented growth.   ✨ Masterful Techniques: Acquire powerful techniques to establish rapport, overcome objections, and close deals with finesse.   ✨ Adaptability: Gain insights on adapting your sales approach to different industries, markets, and customer profiles.   ✨ Effective Communication: Hone your communication skills to connect with clients on a deeper level and foster long-lasting relationships.   ✨ Tech Integration: Discover cutting-edge technologies and tools to streamline your sales process and stay ahead of the curve.   🔥 Features of the Workshop:   🎓 Comprehensive Curriculum: Our expertly crafted curriculum covers everything from foundational sales principles to advanced negotiation tactics.   🎓 Interactive Learning: Engage in real-world simulations, case studies, and interactive exercises to reinforce your learning.   🎓 Live Q&A Sessions: Get your burning questions answered by industry experts during live Q&A sessions.   🎓 Lifetime Access: Enjoy lifetime access to workshop materials, updates, and a dedicated community for ongoing support and networking.   💡 Who Should Attend: Entrepreneurs and Business Owners Sales Professionals and Executives Marketing and Business Development Teams Anyone eager to take their sales skills to the next level!   🌟 Invest in Your Success: Your business deserves the best, and the Strategic Sales Mastery workshop is your key to unlocking unprecedented success. Don't miss this opportunity to elevate your sales game and propel your business toward unlimited growth!   🚨 Limited Seats Available! Secure Your Spot Now!     Course Curriculum Part 01- Introduction Importance of a Selling Strategies 00:00 Part 01- Selling Strategies Explained Direct and Indirect Models 00:00 Selling Models of Well Known Companies 00:00 Why Selling Strategy Matters 00:00 Choosing Your Sales Model 00:00 Do a Feasibility Check 00:00 What Investors care about 00:00 Keys to Success 00:00 Additional Selling Strategies 00:00 Part 02- Determine Your Selling Model(s) Determine Your Selling Model - Overview 00:00 Selling Model #1 - Online 00:00 Selling Model #2 - Retail 00:00 Selling Model #3 - InsideOutside Sales 00:00 Selling Model #4 - Distributors 00:00 Selling Model #5 - Resellers 00:00 Selling Model #6 - Partners or System Integrator 00:00 Selling Model #7 - Independent Rep Manufacturer Rep 00:00 Selling Model #8 - OEM White Label 00:00 Part 03- The Selling Strategy Framework Creating a Selling Strategy Framework 00:00 Step 1 - Determine Your Selling Model 00:00 Step 2 - Analyzing Your Competition 00:00 Step 3 - Examine the Costs 00:00 Step 4 - Internal Consistency 00:00 Step 5 - Creating Your Selling Strategy 00:00 Part 03- Workshop Workshop - Create Your Selling Strategy 00:00

🚀 Unleash Your Business's Potential with 'Market Dominance Mastery: A Strategic Workshop' 🚀   Are you ready to revolutionize your business and dominate your market like never before? Welcome to a game-changing experience - the 'Market Dominance Mastery: A Strategic Workshop' - your ultimate guide to strategic success in the dynamic world of business!   🌐 Why Market Dominance Mastery?   In an ever-evolving marketplace, standing out and seizing control of your industry is not just an option; it's a necessity. This workshop is meticulously crafted to equip you with the tools, insights, and strategies needed to establish, solidify, and grow your market dominance.   💡 What You'll Gain:   1️⃣ Strategic Blueprint: Develop a custom-tailored blueprint for market dominance that aligns with your business's unique strengths and opportunities.   2️⃣ Competitive Edge: Learn how to identify and leverage your competitive advantages to outperform rivals and become the go-to choice for your target audience.   3️⃣ Innovation Strategies: Uncover innovative approaches to product development, service delivery, and customer engagement that will set you apart from the competition.   4️⃣ Brand Authority: Build an unassailable brand reputation that not only attracts customers but turns them into loyal advocates for your business.   5️⃣ Revenue Maximization: Implement pricing and monetization strategies that not only boost your revenue but ensure long-term financial sustainability.   6️⃣ Adaptability Mastery: Stay ahead of industry shifts by mastering the art of adaptability, allowing you to navigate changes seamlessly and emerge stronger than ever.   💻 Workshop Highlights:   🚀 Live Training Sessions: Join our expert instructors in a series of engaging live sessions where they'll guide you through each module, providing real-time insights and addressing your specific challenges.   📚 Resource Toolkit: Gain access to a wealth of resources, including templates, case studies, and actionable guides that will serve as your go-to references as you implement your market dominance strategies.   🤝 Community Support: Connect with like-minded entrepreneurs and professionals in our exclusive online community. Share experiences, seek advice, and celebrate successes together.   🔒 Limited Slots Available: Secure your spot now and take the first step towards reshaping your business landscape!   🌟 Don't miss out on the chance to transform your business into a market leader. Enroll in 'Market Dominance Mastery: A Strategic Workshop' today and embark on a journey to unprecedented success!   🔥 Act Now! Your Market Dominance Awaits! 🔥 Course Curriculum Define and Segment Your Competition What it means to define and segment competition 00:00 Indirect Competition 00:00 Wallet Share 00:00 The Competitive Binder 00:00 You must have competition 00:00 Too much competition 00:00 Nutrition Bar Market Case Study 00:00 Workshop - Define and Segment Your Competition 00:00 Build a Compelling Competitive Matrix Competitive Matrix Explained 00:00 Part 1 - Determining Your Strengths 00:00 Scoring Your Strengths 00:00 Express the Top 2 in a Range 00:00 Part 2 - Select Your Competitors 00:00 Part 3- Evaluate and Plot Your Competitors 00:00 Workshop -Building Your Competitive Matrix 00:00 Create a Unique Competitive Advantage Unique Competitive Advantage Explained 00:00 Unique Competitive Advantage - Company Examples 00:00 How to Determine Your Unique Competitive Advantage 00:00 Step 1 - Evaluate Your Strengths 00:00 Step 2 - Evaluate Your Competitive Landscape 00:00 Step 3 - Identify Your Unique Competitive Advantage 00:00 Step 4 - Test Your Unique Competitive Advantage 00:00 Common Mistakes 00:00 Workshop - Unique Competitive Advantrage In Action 00:00

This course is for you if you are already familiar with Arduino and Raspberry Pi and want to learn more about using these boards and how to combine them to make more complicated and significant projects. In this course, we will go from an intermediate level to an advanced level on both the individual boards as well as when combined and discover how to build our own unique projects using them. Discover how to combine Arduino and Raspberry Pi to create complex projects in this intermediate to advanced level course. Build unique projects with hands-on experience and take your skills to the next level. This is perfect for those familiar with both boards.

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

🚀 Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! 🚀 Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario. Why Choose Difficult Workplace Conversation Level 2? Master the Art of Communication 🎨 Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all. Build Stronger Relationships 🤝 In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams. Boost Your Professional Confidence 💼 Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance. Stay Ahead in Your Career 📈 In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth. Who is this for? Professionals at all Levels: Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career. Team Leaders and Managers: Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success. Human Resources Professionals: HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment. Career Path Entry-Level Professionals: Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey. Mid-Level Managers: Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization. Senior Executives: Lead by example and cultivate a culture of open communication and collaboration to drive organizational success. Frequently Asked Questions (FAQ) Q: Can I take this course if I have no prior experience in difficult workplace conversations? A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills. Q: Is there ongoing support available after completing the course? A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course. Unlock Your Potential Today! Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace! Course Curriculum Module 1 Difficult Workplace Conversations. Difficult Workplace Conversations. 00:00 Module 2 Empathy and Managing Emotions. Empathy and Managing Emotions. 00:00 Module 3 Constructive Communication and Conflict Resolution. Constructive Communication and Conflict Resolution. 00:00 Module 4 Mediation and Communication Strategies. Mediation and Communication Strategies. 00:00 Module 5 Productive Work Environment and Team Building. Productive Work Environment and Team Building. 00:00

If you aim to enhance your Engineering Technician skills, our comprehensive Engineering Technician course is perfect for you. Designed for success, this Engineering Technician course covers everything from basics to advanced topics in Engineering Technician. Each lesson in this Engineering Technician course is crafted for easy understanding, enabling you to become proficient in Engineering Technician. Whether you are a beginner or looking to sharpen your existing skills, this Engineering Technician is the ideal choice. With our Engineering Technician exclusive bundle, you will get a PDF Certificate, PDF Transcript and Digital Student ID Card (worth £50) Absolutely FREE. Courses are Included in This Engineering Technician Bundle: Course 01: Mechanical Engineering Course 02: MET Technician Course 03: Car Mechanic and Repair Training Course 04: Car Restoration Course 05: Automotive Engineering: Onboard Diagnostics Course 06: Engine Lubricant System Training - Level 4 Why Choose Our Engineering Technician Course? FREE Engineering Technician certificate accredited Get a free student ID card with Engineering Technician Training Get instant access to this Engineering Technician course. Learn Engineering Technician from anywhere in the world The Engineering Technician is affordable and simple to understand The Engineering Technician is an entirely online, interactive lesson with voiceover audio Lifetime access to the Engineering Technician course materials The Engineering Technician comes with 24/7 tutor support So enrol now in this Engineering Technician Today to advance your career! Start your learning journey straightaway! This Engineering Technician's curriculum has been designed by Engineering Technician experts with years of Engineering Technician experience behind them. The Engineering Technician course is extremely dynamic and well-paced to help you understand Engineering Technician with ease. You'll discover how to master the Engineering Technician skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Engineering Technician bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Engineering Technician bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This Engineering Technician bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Are you a teacher that wants to improve your classroom environment? Do you have questions about supporting children with their behaviour, communication and relationships? Book a 30 minute / 1 hour 1:1 coaching call. My coaching model will provide you with practical solutions to help you create a calm classroom environment. Discounts offered to subscribers.

Learning Objectives Introduction , Interviewing Pitfalls , Before the Interview , During the Interview , After the Interview , Conclusion   Pre-Requisites There are no prerequisites for this course.   Description One of the most important decisions a company can make is hiring new employees. Good hiring decisions can make or break teams and can have a direct impact on a company's bottom line. Additionally, increasing diversity in hiring is about more than simple fair hiring practices. Research shows diverse teams make faster decisions and are more innovative. This class is designed to assist managers, supervisors, and HR staff in improving interviewing skills. Course Introduction Introduction 00:02:00 Section 01 Lesson 01: What is Unconscious Bias 00:05:00 Lesson 02: Overcoming Unconscious Bias 00:03:00 Section 02 Lesson 01: Creating the Job Description 00:03:00 Lesson 02: Planning the Questions 00:03:00 Lesson 03: Building a Scorecard 00:02:00 Lesson 04: Preparing for the Interview 00:02:00 Section 03 Lesson 01: Setting Candidates at Ease 00:01:00 Lesson 02: Conducting the Interview 00:03:00 Lesson 03: Selling the Job 00:02:00 Section 04 Lesson 01: Making the Big Decision 00:02:00 Course Recap Recap 00:01:00