27963 Development courses in Sheffield delivered Online

In this practical workshop session we will explore ways of including pupils who have been labelled as being on the autism spectrum. The session will be values based and practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to inclusion through the design of best practice. Course Category Autism and Communication Description In this practical workshop session we will explore ways of including pupils who have been labelled as being on the autism spectrum. The session will be values based and practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to inclusion through the design of best practice. Parental perspectives and experiences will also be explored. This is not a ‘medical model’ day on autism. Our motto for the day is ‘People do things for a Reason (and the reason isn’t autism).’ We make full use of first hand accounts of the experience of autism – the autobiographies – to deepen participants’ understanding of what it means to be labeled ‘autistic’ “We are all much more simply human than otherwise, be we happy and successful, contented and detached, miserable and disordered, or whatever.”HARRY STACK SULLIVAN Testimonials ‘A great day – going away buzzing with ideas’?? ‘Thanks for a wonderful day. Useful informative and a real ‘eye opener’. I feel that I am able to understand why some autistic children carry out certain actions’ ‘I have gained a lot of knowledge and understanding and will be able to help support and accommodate children better. Thank you.’ ‘I now know autism is part of us all’ ‘Useful to stand in shoes of autistic people’ ‘I was blessed to be on this day’ ‘I will take all these ideas back to the nursery’ ‘Very respectful of people on the spectrum.’ ‘Ways of reaching a person, not a condition.’ ‘Really gave me an idea of how people feel.’ Learning Objectives Increased confidence regarding autistic pupils and their inclusion in mainstream schools Access to a wider range of practical strategies to impact on communication and behaviour issues Deeper understanding of core values surrounding inclusion New skills and processes to strengthen the inclusion of young Autistic people in all settings Who Is It For ? Early years and school based practitioners Heads and deputies Guidance staff Learning support teams SENCOs Primary and secondary teachers Parents Local authority support services Community workers and carers Course Content The course answers the questions : What is autism? How do we go about including autistic children or young people? What does autism have to do with me? Key themes include: Movement differences Strategies for Facilitating Communication Supports and Accommodations for Sensory Sensitivities Developing Friendships and Peer Support School and Family Partnerships ‘Learning to Listen’ – Positive Behavioural Supports Developing School wide Supports for Teachers and Students

This is a practical ‘non medical’ day for front line practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse. We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. Splitting, handling projected feelings, constancy and permanence are explored. Online Course now available via Teachable Platform – Understanding Attachment Learn at your own pace… lots of text and video support Course Category Meeting emotional needs Behaviour and Relationships Inclusion Teaching and Learning Description This is a practical ‘non medical’ day for front line practitioners working with children and young people with serious attachment issues arising from loss, trauma and abuse. Drawing from the international research and literature and our own experience over many years as educational psychologists of the challenges of children with major social and emotional needs, we will explore together what the best practice can and could look like. We explore the language of attachment and outline very practical classroom strategies. We look at what Psychology may help us in our understanding of children who have faced issues with love and attachment. We explore the feelings of being on a desolate island of relational poverty or to imagine swimming with sharks. We explore the themes of violence, anxiety and experience of being a victim as young people grow older. We look at telling lies and explore how we can respectfully understand this. We reveal the new and innovative compass of vulnerability – the cognitive errors to which some are much more vulnerable. We look at triggers, self regulation and unpack a range of strategies.  Transference and counter transference are examined along with splitting, handling projected feelings, constancy and permanence. We explore what young people with these difficulties really need from us. We also spend time looking at the emotional impact on practitioners working with children with such needs and what helps at an personal and team level. We can all do something – we do not have to wait for expert therapists to arrive!  Testimonials Very moving presentation I will always try and think behind the behaviour now It had a huge impact on all levels We all seem to need it Belonging and feelings are so important Very user friendly Excellent! Learning Objectives Increased confidence regarding developing inclusive practice for children with serious attachment needs in mainstream schools Simple understandable explanation of attachment understood Access to a wider range of practical strategies to impact on social and behavioural needs Deeper understanding of core values surrounding inclusion of emotionally disabled children Opportunity to reflect on professional attitudes and behaviour towards parents and pupils with complex emotional needs New skills, scripts and processes to make inclusion successful Who Is It For ? Practitioners working in schools and other settings with children and young people of all ages Key workers Teaching Assistants with support roles Heads and deputies SENCOs Advanced skills teachers Primary and secondary classroom teachers Parents Local authority support services Course Content The course explores the questions : How can we start to develop an understanding of children with attachment needs? What is the true impact of loss, trauma and abuse? What else can we do to go about including high profile children or young people with challenging emotional needs? What useful psychological constructs can we use to guide us? This course also explores practical strategies and language for key adults rebuilding relationships with individual pupils. This is a participative day that aims to be explorative and practical. Opportunities to develop empathy with the children of concern will be created.

To facilitate a group, family, team or organisation in thinking together around a given challenge or issue here is an opportunity to experience for real the person centred, futures planning tool – MAP (Pearpoint, Forest et. al. 1989). This is a process not a training day. Let us facilitate your planning and refocus your story whilst strengthening you and your group. This tool uses both process and graphic facilitation to help any group develop a shared vision and then to make a start on working out what they will need to do together to move towards that vision. MAPS are great for threshold moments. Is your team stuck? Want to move on, haunted by the past cannot get any useful dialogue about the future? Facing a challenging transition into a new school or setting? Leaving school? Bored with annual reviews, transition plans and review meetings? Want to find a way of making meetings and planning feel more real and engaging? Need an approach, which engages a young person respectfully together with his or her family and friends? Want the ultimate visual record of the process of a meeting, which will help everyone, keep track? Want to problem solve and plan for the future of a small or large group, service or organisation up to the size of an LEA Learning Objectives To create a shared vision To talk through the story so far and reflect upon it To name the worse nightmares that will block progress To strengthen the group by focussing on gifts and capacity To detail needs To specify an Action Plan To create a visual graphic record of the whole event Course Content The MAP process has 6 Steps: The story so far. The group is required to think back over the years to describe their collective experience of changes and events over time within their settings. Stories and events are recorded on the graphic. Building Shared Dreams. The group thinks together about what they would love to see happening for children, families and practitioners in their settings if they could have it all. If there were no constraints on time, money, resources, people or anything else what do they see happening in their imaginations? The various ideas that the group comes up with are then recorded in key words, images and colours on the MAP graphic. The purpose of this Step is to give the group a sense of direction, their North Star, an image of the place they want to work towards. Nightmare. In this Step, the group imagines the worst scenarios. What is the opposite of their dreams? How bad could it get? This is a shorter but powerful process that can give some groups more energy than dreaming together. Gifts and Capacity. In this Step the group is asked to take explicit stock of their capacities and what they already have going for them as they begin working towards the vision. This is a strong reminder for any group of the wealth of knowledge and experience that is already and always in the room. Needs. In this Step the group is invited to begin to name some of the needs they will have if they are to move forward to wards the dream and away from the nightmare. Actions. This is the final Step in the MAP and calls for individuals within the group to name a range of very specific actions (however small) that they will take within a definite time scale. This is not a time for declaring good intentions or suggesting good ideas for someone else to do. The purpose of this Step is to end the MAP process with a range of clearly understood actions that carry this planning process forward into the real world.

Inclusion Facilitation (IF) is an approach to enhancing the inclusion, in a mainstream community of any child or young person who is experiencing difficulties in the world because of disability, personal crisis or because of their challenging behaviour towards others. The IF approach works by mobilising the young person’s natural supports to provide support and engage with the person in difficulty. Inclusion Facilitation is designed to create a better life for an individual by the provision of an intense input designed to being about social change. This usually entails a series of visits focused on getting the person out and about to increase confidence, social skills and presence in their local community and to pursue goals and dreams. Uniquely, the work is carried out under the close clinical supervision of a practicing psychologist. What is Inclusion Facilitation Work? ‘We do whatever it takes!’ Usually a Person Centred Planning event would be carried out using the PATHor MAP process – majoring on dreams and goal setting leading to precise action planning.  An experienced psychologist alongside the inclusion facilitator would carry out a PATH. A large graphic will be one of the outcomes of the meetings this is a great visual record and a shared memory of the event. This will also inform the priorities for the inclusion facilitation work Optionally following the PATH event a ‘scoping report’ is created outlining what Inclusion Facilitation could offer and highlighting what dreams and goals the individual has. The PATH is also provides a good opportunity for the Facilitator to meet the focus person in a comfortable positive environment. 12 weekly visits from the Inclusion Facilitator followed by 5 monthly visits is our preferred model but we can be flexible with the delivery of this input. This is just a guideline, however we have received good results using this time frame. After this intensive input the Inclusion Facilitator will hand over to the existing family, carers and PA team to carry on where he or she has left off. This transition time is planned from the outset. An experienced psychologist is there to support the facilitator at all times and will guide all work done by the inclusion facilitator.  Is this just Support work? No! This is proactive engagement – doing whatever is required. We are not just passively or reactively providing what is asked for – we are actively pursuing a good life for the individual. Our work is built on careful research around a person’s interests and what opportunities exist locally. We carry out community mapping.  We actively work to tackle an individual’s own resistance and reluctance to engage more socially. We actively engage with people in social settings that the individual attends to build bridges and connections – we are bridge builders. We build circles around a person. We create the conditions in which friendships can flourish. We have direct psychological supervision and support throughout. This work is short term and intense. Enjoy participating in a multimedia workshop that will challenge, entertain and reach for your emotions. Learning Objectives 1.To be able to understand the values and wider context of inclusion. 2.To be able to set up and run an ‘Inclusion Facilitation project to improve the life chances and connections of a child or young person. 3.To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour. Course Content The course answers the questions: What do you do with the child who is isolated by their aggression and anger, through being different, disabled or new to the school or community? Practically how do we go about including high profile children or young people? How can we help some children be friends? We will cover:  Inclusion values underpinning this work The Intentional Building of Relationships –‘Inclusion Facilitation’ work as an example Not doing it alone – The Importance of Teams in developing inclusive practice Practical setting up and running of IF work Lessons learned Stories of IF work

Step into the realm where spaces transform into sanctuaries of productivity, safety, and sustainability. Welcome to the gateway of Facilities Management, where every corner tells a story of seamless operations and optimal utilization. Embrace the art of orchestrating environments with finesse and precision as you embark on the Level 3 Certificate in Facilities Management. Unlock the secrets to maximizing the potential of spaces, from the boardroom to the boiler room. Delve into a world where every module of Level 3 Certificate in Facilities Management unveils a new facet of facility optimization, from space management to sustainable practices. With a curriculum designed to ignite innovation and strategic thinking, this Level 3 Certificate in Facilities Management course is your ticket to mastering the complexities of Facilities Management. Dive deep into the intricacies of workplace services, human resource and Facilities management, and project execution with our Level 3 Certificate in Facilities Management course. Discover the power of effective vendor relationships and the nuances of health and safety protocols in the Level 3 Certificate in Facilities Management. From maintenance strategies to succession planning, equip yourself with the skills to navigate the ever-evolving landscape of facility management with confidence and proficiency through the Level 3 Certificate in Facilities Management. Join us on a journey where theory meets practice in the Level 3 Certificate in Facilities Management, and imagination knows no bounds. Elevate your understanding, expand your horizons, and emerge as a leader in the dynamic world of Facilities Management. Learning Outcomes of Facilities Management course: Develop a comprehensive understanding of Facilities Management principles and practices. Master the art of space optimization, workplace service and other Facilities management. Acquire proficiency in human resource management and contract negotiation. Implement sustainable practices for long-term facility viability. Navigate maintenance and repair challenges with efficiency and effectiveness. Cultivate strategic thinking for business development and succession planning. Level 3 Certificate in Facilities Management Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Facilities Management course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Facilities Management course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Level 3 Certificate in Facilities Management course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Facilities Management The Level 3 Certificate in Facilities Management is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Facilities Management, like - Who is this Facilities Management course for: Property Managers Facilities Coordinators Operations Managers Building Supervisors Facilities Planners Requirements Level 3 Certificate in Facilities Management To enrol in this Level 3 Certificate in Facilities Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Facilities Management Career Path: Welcome to a realm of boundless opportunities! Explore diverse career paths after completing this Level 3 Certificate in Facilities Management course. Embrace the journey ahead in Level 3 Certificate in Facilities Management. Facilities Manager Property Manager Operations Director Facility Coordinator Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Sale Ends Today Art Therapy, CBT & Play Therapy Course Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Become a compassionate and proficient practitioner who is capable of touching hearts and transforming minds. In the UK, where one in four people faces mental health challenges annually, the role of a skilled therapist is more than just a job-it's a lifeline. The Art Therapy, CBT & Play Therapy bundle equips you with the knowledge to make a profound difference. So, are you ready to start this rewarding journey? Starting with the Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course, you'll learn how to empower individuals to overcome their mental barriers. The Award in Compassionate Therapy Practices nurtures your ability to connect deeply with clients, enhancing your sensitivity and care in therapeutic settings. Meanwhile, the Diploma in Speech Therapy addresses communication challenges, enabling you to give individuals the gift of clear and effective communication. Coupled with additional courses focusing on Art Therapy, Play Therapy, Mental Health Care, and more, your training will be comprehensive and multifaceted. Key Features of the Art Therapy, CBT & Play Therapy - QLS Endorsed Course Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our bundle, providing you with industry-recognised qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course QLS Course 02: Award in Compassionate Therapy Practices at QLS Level 2 QLS Course 03: Diploma in Speech Therapy at QLS Level 5 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Art TherapyCourse 02: Play TherapyCourse 03: Mental Health Care - MCA & DOLSCourse 04: EFT - Emotional Freedom TechniqueCourse 05: Child Psychology & Development In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Step into a role that offers more than just a career; become a beacon of hope and a pillar of support in your community with our Art Therapy, CBT & Play Therapy course bundle. This is your opportunity to not only enhance your professional skills but also to make a lasting impact on the lives of those you work with. Enrol today and begin a fulfilling journey that goes beyond the ordinary, where every session you conduct has the potential to change a life. Learning Outcomes of this Bundle: Master Cognitive Behavioural Therapy techniques to treat various psychological conditions. Employ compassionate therapy practices to enhance patient care and empathy. Diagnose and treat speech and communication disorders effectively. Gather valuable information related to mental health and psychology Develop essential skills in mental health care and emotional freedom techniques. Enhance personal development with courses in stress management and communication skills. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Cognitive Behavioural Therapy (CBT) Practitioner at QLS Level 5 Module 01: Introduction to CBT Module 02: CBT Theories and Principles Module 03: CBT Tools and Strategies Module 04: CBT Process Module 05: CBT for Personal Growth Module 06: Overcoming Anxiety and Depression Module 07: CBT for Children with Autism Course 02: Diploma in Speech Therapy at QLS Level 5 Module 01: An Overview of Speech Therapy Module 02: The Science of Speech Module 03: The Anatomy of Speech Module 04: Characteristic of Speech: Linguistic Discipline Module 05: Literacy and Language Development Module 06: Child Speech & Language Disorders Module 07: Adult Speech & Language Disorders Module 08: How to Help a Child with SL Difficulties Course 03: Award in Compassionate Therapy Practices at QLS Level 2 Module 01: Introduction to CFT Module 02: The Circle of Compassion Module 03: Therapists role in CFT Module 04: Connecting with compassionate qualities Module 05: Evolution old vs new brain Module 06: Three circle model of emotion and threat system Module 07: The drive system & the safeness system Module 08: The social shaping of the self Module 09: Attachment history & attachment style Module 10: Operant conditioning & functional analysis of behaviour Module 11: Respondent conditioning, social learning, and mindfulness Module 12: Mindfulness practices Module 13: Obstacles in mindfulness training Module 14: Working with self-criticism Module 15: Method acting approach Module 16: Extending compassion Module 17: Compassionate letter writing Module 18: Compassionate thinking & reasoning Module 19: Feeling compassion Module 20: Creating a safe place & chair work in CFT Module 21: Case formulation Module 22: Conclusion =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £390) CPD Hard Copy Certificate: Free (For The First 3 Courses: Previously it was £90) QLS Endorsed Hard Copy Certificate: Free (For The First 3 Courses: Previously it was £317) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring mental health practitioners. Current healthcare professionals. Therapists seeking certification. Individuals interested in speech therapy. Career changers. Students. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. CBT Therapist: $30,000 - $60,000 Speech Therapist: $35,000 - $70,000 Mental Health Counselor: $35,000 - $65,000 Child Psychologist: $40,000 - $80,000 Sports Therapist: $30,000 - $55,000 Nursing Assistant: $25,000 - $45,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Individuals who are committed to the care sector showcase a personality full of compassion, resilience, and hope. The NHS stands as a testament to this dedication, where over 1.5 million hearts and hands work tirelessly to nurture the nation's well-being. Enter the realm of "Nursing, Medical Administration & Pharmacology," a course bundle crafted not merely as an educational journey but as a voyage into the soul of caregiving. Learners get to explore the principles of Nursing care, the complexities of Medication Management, and the intricacies of Pharmacology, gaining insights into Drug Interactions, Side Effects, and Safe Handling of Medicines. Additional training in Medical Transcription, Medical Law, and Lab Technician skills ensures a well-rounded understanding of the healthcare environment. Professional development courses in CV Writing, Job Search Skills, Stress Management, and Communication Skills further prepare participants for successful careers in healthcare. Key Features of the Nursing, Medical Administration & Pharmacology - QLS Endorsed Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Nursing, Medical Administration & Pharmacology- QLS Endorsed bundle, providing you with industry-recognised qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Nursing QLS Course 02: Medical Administration QLS Course 03: Pharmacology 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Control and Administration of Medicines Online Training Course Course 02: Safe Handling of Medicines Course 03: Medical Transcription Course 04: Medical Law Course 05: Medical Lab Technician In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Nursing, Medical Administration & Pharmacology- QLS Endorsed courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Expand your horizons, gain invaluable knowledge, and position yourself as a true expert in the field. Don't miss out on this incredible bundle of nursing, medical administration, and pharmacology courses. Enrol today and take the first step towards a brighter future! Learning Outcomes of this Package: Acquire a solid foundation in nursing principles and patient care techniques. Understand the critical role of pharmacology in healthcare. Master the administration and safe handling of medicine. Gain proficiency in medical transcription and understanding medical law. Learn the skills necessary for medical laboratory work. Enhance professional development skills for career advancement in healthcare. Why Prefer this Course? Get Free QLS Endorsed Certificates upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum QLS Course 01: Nursing Module 1: Introduction to Nursing Module 2: Working in Different Healthcare Settings Module 3: Legal, Standards and Professional Aspects of Ethical Practice: Part: 1 Module 4: Legal, Standards and Professional Aspects of Ethical Practice: Part: 2 Module 5: Effective Communication in Nursing Module 6: Health and Safety in Nursing Module 7: Hygiene in Nursing Module 8: Infection Control Module 9: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Understanding the Immune System in Nursing Module 12: Rest and Sleep Management in Nursing Module 13: Mobility and Immobility Issues of Patients in Nursing Module 14: Pain Management for Nurses Module 15: Nutrition in Nursing Module 16: Fluid and Electrolyte Balance Module 17: Assisting with Elimination Module 18: Oxygenation in Nursing Module 19: The Conclusion To The Course Module 20: Introduction to Health and Social Care Module 21: Communication and its Relevance Module 22: Rights and Responsibilities as a Health and Social Care Worker Module 23: Role as A Caregiver and Healthcare Professional Module 24: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 25: Important Principles and Policies in Health and Social Care Work Module 26: Safeguarding Vulnerable Individuals Module 27: Health and Safety Responsibilities Module 28: Risk Management in Health and Social Care QLS Course 02: Medical Administration Module 1: Introduction to Medical and Clinical Administration Module 02: Organise Schedules Module 3: Maintaining Medical Records Module 4: Effective Filing Systems in Medical Offices Module 5: Confidentiality in a Medical Environment Module 6: Controlling Stocks and Supplies Module 7: Medical Jargon and Terminology Module 8: Maintaining Workplace Safety Module 9: Information Technology in Health Care Module 10: Medical (Clinical) Coding and Billing Module 11: Legal aspects and Ethics QLS Course 03: Pharmacology Module 01: Fundamental Principles of Pharmacology Module 02: Drug Development and Regulation Module 03: Neuropharmacology Module 04: Cardiovascular Pharmacology Module 05: Endocrine Pharmacology Module 06: Chemotherapy Module 07: Inflammation and Immune Pharmacology Module 08: Toxicology Module 09: Scheduling One on One Demos =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £169) CPD Hard Copy Certificate: Free (For The First 3 Courses: Previously it was £29.99*3 = £90) QLS Endorsed Hard Copy Certificate: Free (For The First 3 Courses: Previously it was £360) CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring nurses Medical administrators Pharmacy technicians Medical transcriptionists Lab technicians Healthcare career seekers Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Registered Nurse: £25,000 - £45,000 per year Legal Nurse Consultant: £35,000 - £55,000 per year Pharmacist: £30,000 - £60,000 per year Healthcare Administrator: £25,000 - £50,000 per year Medical Transcriptionist: £20,000 - £35,000 per year Medical Lab Technician: £20,000 - £40,000 per year Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Diploma in Nursing QLS Level 7 Diploma in Medical Administration at QLS Level 5 Diploma in Pharmacology at QLS Level 4 Please note that International students have to pay an additional £10 as a shipment fee.

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A History of Organizational Communication A Historical Perspective Classic vs. Human Relations Communications Generational and Technological Change Digital Communication Effectiveness of Communication Channels 2. The Effectiveness of Interpersonal Skills Limitations of Self-Awareness Transactional Analysis Connecting with Powerful Communication Active Listening Non-Verbal Communication Written Communication The Power of Facilitation 3. The Pillars of Organizational Awareness Culture and Behavior Creating Psychological Safety Inclusion and Belonging Sweaty-Palmed Conversations Care and Challenge Each Other 4. The Adaptation of Communication Strategies Factors in Communication Communication Barriers Adapting to Different Learning and Communication Styles Communication Strategies Across Time Position and Posture Additional course details: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Getting Started The programme's rationale is to provide a career path for learners who wish to develop their care capabilities within the business and management sectors. The outcome of the Diploma, a recognised UK Qualification, is for learners to develop the skills organisations require globally. The QUALIFI Level, 6 Diploma in Business Management, Leadership and Innovation programmes create learning that advances the thought leadership of organisations, offering conceptual and practical insights applicable in today's and tomorrow's companies. The qualification provides a specialist work-related programme of study that includes breadth and depth of Knowledge and understanding, along with practical skills required across many business sectors. Key Benefits Develop managerial and leadership skills to manage team performance. Knowledge about the advanced economic literature and legal systems in which businesses operate. Understand strategic human resource techniques and tools to manage employees' performance. Apply research methodologies for effective decision-making. Perform environmental analysis for strategic marketing decision-making to implement strategy. Career Pathways The Level 5 Diploma in Hospitality and Tourism Management can open many career pathways including, but not limited to: Resort Manager with an estimated average salary of £50,400 per annum Event Manager with an estimated average salary of £33,100 per annum Wedding Coordinator with an estimated average salary of £36,124 per annum Tour Manager with an estimated average salary of £35,133 per annum     About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only)   Assessment Time-constrained scenario-based assignments No examinations Entry Requirements The qualification has been designed to be accessible without artificial barriers restricting access and progression. Entry to the qualification will be through a centre interview, and applicants will be expected to hold the following:   Level 5 Qualification In certain circumstances, managers with considerable experience but no formal qualifications may be considered, subject to interview and demonstrating their ability to cope with the programme's demands. In the case of applicants whose first language is not English, then IELTS 6 (or equivalent) is required. International qualifications will be checked for appropriate matriculation to UK higher education postgraduate programmes. The applicants are required to produce two supporting references, at least one of which should be academic.     Progression   Completing the QUALIFI Level 6 Diploma in Business Management, Leadership, and Innovation will allow learners to progress to: QUALIFI Level 7 Diplomas, or Directly into employment in an associated profession. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.       Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Leadership in a Changing World Reference No : K/618/7053 Credit : 20 || TQT : 200 This unit aims to develop the learner's critical thinking, problem-solving and leadership skills. The learner is introduced to techniques for evaluating leadership-related concepts and communicating with different audiences using various media. The unit will also aim for the learner to analyse their leadership style, potential and capabilities. UNIT2- Introduction to Contemporary Business Strategy: Sustainable Business Growth Reference No : M/618/7054 Credit : 20 || TQT : 200 This unit aims to introduce the learner to the theoretical underpinnings of business sustainability. The unit guides learners in analysing initiatives introduced to drive sustainable business growth internationally. Learners will be expected to suggest solutions for responsible management and how businesses might respond to sustainability issues that impact individuals and organisations. UNIT3- Finance for Strategic Decision Makers Reference No : T/618/7055 Credit : 20 || TQT : 200 This unit introduces learners to evaluating financial information and other data necessary for making informed management decisions. The learners will learn how to apply and evaluate various accounting and data analysis techniques and understand the workings of the financial markets. The learners will be able to understand and use Excel spreadsheets and recognise good spreadsheet practice in a business context. UNIT4- Leadership and Management in Multicultural Contexts Reference No : A/618/7056 Credit : 20 || TQT : 200 This unit introduces learners to cultural and institutional differences between national and regional contexts and their implications for leadership and management. Learners will be introduced to how to evaluate the challenges of working in different national and regional contexts and to have a critical understanding of one's own management and leadership practice. UNIT5- Creating Futures: Sustainable Enterprise and Innovation Reference No : F/618/7057 Credit : 20 || TQT : 200 This unit aims to introduce learners to a wide range of business enterprise strategies, processes and operations. Learners will evaluate the impact of innovation and entrepreneurship on society at a conceptual and practical level. The learners anticipate analysing the responsibilities of founders, managers, employees, and directors within types of sustainable and innovative enterprises. UNIT6- Sustainable Risk Management Reference No : J/618/7058 Credit : 20 || TQT : 200 This unit introduces learners to the holistic nature of risk management and strategic decision-making in organisations with sustainability and ethical objectives. Learners can evaluate using quantitative and qualitative techniques to manage risk in a business context. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started Accounting and finance play a crucial role in various businesses, ranging from large corporations to small companies. Many business managers are involved in accounting functions, even though they may not have formal managerial training. In today's complex business environment, there is a high demand for professionals who can work collaboratively across organizational boundaries and with diverse teams. The OTHM Level 6 Diploma in Accounting and Business is designed to provide learners with the necessary knowledge and skills to take on middle or senior managerial positions within an organization. This encompasses responsibilities such as overseeing financial matters, managing investments, risk management, conducting audits and assurance, and engaging in research. Key Benefits Gain an understanding of financial management principles. Acquire the skills to identify, assess, and mitigate various business risks. Develop and implement strategic financial plans that align with the organization's goals. Enhance managerial skills. Cultivate the ability to collaborate effectively within diverse, cross-functional teams.   Key Highlights If you're a practicing or aspiring financial manager looking to advance your career, then the Level 6 Diploma in Accounting and Business is the perfect starting point for your career development. We will ensure your access to first-class education needed to achieve your goals and dreams and to maximize future opportunities. Remember, the assessment for the qualification is based on assignments only, so you do not need to worry about taking any exams. With the School of Business and Technology London, you can complete the qualification at your own pace by choosing between online or blended learning from the comfort of your home. Learning materials, pathway materials, and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you opt for blended learning, you will also have the opportunity to enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Internally assessed by the center and externally verified by OTHM. Assignment-based assessment. No exams. Entry Requirements Relevant NQF/QCF/RQF Level 5 diploma or an equivalent recognized qualification. Learners over 21 years with management experience. Learners must be 18 years or older at the beginning of the course. English requirements: Must provide evidence of English language competency for learners from non-English-speaking countries.   Progression Relevant OTHM diploma qualifications at Level 7. This qualification is approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation). Therefore, learners are also eligible to pursue higher-level qualifications in their field. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- 1. Corporate and Business Law Reference No : L/617/4375 Credit : 20 || TQT : 200 The goal of this unit is to enhance learners' understanding of the fundamental principles of English Corporate and Business Law. This unit will enable learners to apply these concepts and principles in practical, real-life situations. UNIT2- 2. Business Performance Measurement Reference No : R/617/4376 Credit : 20 || TQT : 200 The primary objective of this unit is to foster a comprehensive understanding of performance management techniques in learners. They will have the opportunity to evaluate the systems used in both profit-driven and non-profit entities. Furthermore, learners will gain practical proficiency in reporting performance metrics and utilizing specialized cost and management accounting methods. UNIT3- 3. Financial Securities Markets Reference No : Y/617/4377 Credit : 20 || TQT : 200 The aim of this unit is to nurture learners' comprehension of investment theories, securities, and market analysis. Learners will also gain insight into the important laws and regulations that influence the financial services industry. UNIT4- 4. Audit and Assurance Reference No : D/617/4378 Credit : 20 || TQT : 200 The objective of this unit is to enhance learners' understanding of principles related to both internal and external auditing. Learners will examine the existing legal and professional mandates and assess the risks associated with the external auditing process. UNIT5- 5. Business Research Project Reference No : K/616/2735 Credit : 20 || TQT : 200 The purpose of this unit is to cultivate learners' research skills, which include formulating research questions, conducting independent research using appropriate methods, evaluating the research methodology employed, and effectively communicating their research findings. UNIT6- 6. Investment and Risk Management Reference No : H/617/4379 Credit : 20 || TQT : 200 The aim of this unit is to provide learners with an understanding of different trading and investment techniques and how they can be practically applied. In this unit, learners will also assess the risks associated with market trading and investment and examine strategies for risk reduction. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.