27906 Development courses in Nottingham delivered Online

Overview Make your dream come true. Get skilled in HR and Recruitment Consultancy and kickstart a rewarding career.This HR And Recruitment Consultant Training course will guide you to learn from scratch and take you to a higher level of professionalism. You'll learn essential HR and Recruitment skills which are important to establish trust and solid relationships in the workplace.Grab this exciting opportunity. Enrol today and stand out from the crowd to prospective employers. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this HR And Recruitment Consultant Training. It is available to all students, of all academic backgrounds. Requirements Our HR And Recruitment Consultant Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 16 lectures • 06:17:00 total length •Module 1 - Introduction to Recruitment: Importance and Implications: 00:17:00 •Module 2 - An Overview of the Recruitment Industry: 00:26:00 •Module 3 - The UK Recruitment Legislation: 00:19:00 •Module 4 - Sales and Selling in the Recruitment Industry: 00:11:00 •Module 5 - The Recruitment Process: 00:47:00 •Module 6 - Key Performance Indicators for the Recruitment Industry: 00:25:00 •Module 7 - Candidate Attraction for Recruitment: 00:35:00 •Module 8 - Candidate Management: 00:22:00 •Module 9 - Candidate Interview Processes: 00:24:00 •Module 10 - Client Acquisition: 00:36:00 •Module 11 - Client Strategy in the Recruitment Sector: 00:25:00 •Module 12 - Client Management: 00:27:00 •Module 13 - Steps to Starting and Running a Successful Recruiting Service: 00:23:00 •Mock Exam - HR And Recruitment Consultant Training: 00:20:00 •Final Exam - HR And Recruitment Consultant Training: 00:20:00 •Feedback Form: 00:00:00

Overview Gain in-depth knowledge of the seven-step story generator and build a loyal base of readers with your excellent book marketing strategy, by enrolling in our Writing Short Story Training course.This information-packed course educates you on the established practices and techniques to write beautiful scenes and draw more people into your book funnel.Most readers love short, quick reads. The course focuses on the short story writing basics, from creating characters and protagonists to fast writing and polishing, dealing with rejection, and much more. After your successful completion, you will be far more capable of writing engaging short stories with attractive key themes and storylines to attract the crowd. Enrol today to let your creative juices flow. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Writing Short Story Training. It is available to all students, of all academic backgrounds. Requirements Our Writing Short Story Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 33 lectures • 02:03:00 total length •Introduction to Short Story Writing: 00:06:00 •Who Am I to Run This Course?: 00:06:00 •It's All About Mindset: 00:07:00 •What Tools Do You Need To Succeed?: 00:05:00 •Mental Preparation: 00:06:00 •Time Management: 00:06:00 •Self Belief: 00:02:00 •Goal Setting: 00:01:00 •Subject Matter: 00:04:00 •Genre: 00:07:00 •Scope: 00:02:00 •Getting Ideas: 00:02:00 •The 7-Step Story Generator: 00:02:00 •Characters & Character Creation: 00:03:00 •Creating Protagonists: 00:07:00 •Character Motivation & Interactions: 00:03:00 •Story & Setting: 00:03:00 •The 5-Point Story Structure: 00:02:00 •Style & Tone: 00:02:00 •Point of View & Tense: 00:03:00 •Plotting & The Twist: 00:05:00 •Building a Short Story Template: 00:03:00 •Building a Short Story Template: 00:03:00 •All Hail Scrivener!: 00:04:00 •The Opening Paragraph: 00:03:00 •Fast Writing: 00:05:00 •The Second Draft: 00:04:00 •Polishing: 00:04:00 •It's All About Presentation: 00:04:00 •Dealing With Rejection: 00:02:00 •Rights and Payment: 00:01:00 •Kindle Publishing: 00:04:00 •Conclusion Short Stories: 00:02:00

Overview This comprehensive course on Voice Improvement Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Voice Improvement Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Voice Improvement Training. It is available to all students, of all academic backgrounds. Requirements Our Voice Improvement Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 14 lectures • 00:38:00 total length •How to Improve Your Voice Promo: 00:01:00 •How to Improve Your Voice Overview: 00:01:00 •How to Improve Your Voice Famous Bad Voices: 00:02:00 •How to Improve Your Voice Practice Again and Record: 00:03:00 •How to Improve Your Voice Diagnosis Your Own Voice: 00:01:00 •How to Improve Your Voice Feedback from Others: 00:02:00 •How to Improve Your Voice Defining Your Exact Problems: 00:05:00 •How to Improve Your voice Listen to Natural conversation: 00:05:00 •How to Improve Your Voice Practice Again and Record: 00:03:00 •How to Improve Your Voice Don't Lower Your Voice: 00:07:00 •How to Improve Your Voice practice on Video: 00:04:00 •How to Improve Your Voice Other Techniques: 00:02:00 •How to Improve Your Voice Conclusions: 00:01:00 •Feedback: 00:01:00

Overview This comprehensive course on Voiceover Artist Training will deepen your understanding on this topic. After successful completion of this course, you can acquire the required skills in this sector. This Voiceover Artist Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course, there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Voiceover Artist Training. It is available to all students, of all academic backgrounds. Requirements Our Voiceover Artist Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 13 lectures • 04:43:00 total length •Introduction to Voiceover: 00:37:00 •Voiceover Basics: 00:28:00 •Finding Your Voice: 00:25:00 •Using Your Instrument: 00:23:00 •Exercising Your Voice: 00:40:00 •Useful Tips: 00:17:00 •Plan Your Demo: 00:14:00 •The Audition: 00:23:00 •Record Your Voice: 00:15:00 •The Studio: 00:25:00 •Promoting Your Voice: 00:12:00 •UK Voice Acting Industry: 00:24:00 •Assignment - Voiceover Artist Training: 00:00:00

Join our Self Confidence & Self Esteem course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Self Confidence & Self Esteem course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Self Confidence & Self Esteem course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Self Confidence & Self Esteem. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Self Confidence & Self Esteem course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Self Confidence & Self Esteem is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Self Confidence & Self Esteem course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Self Confidence & Self Esteem Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Self Confidence & Self Esteem Section 1: Introduction Unit 1: Welcome to the Course 00:03:00 Section 2: Understanding Confidence Unit 1: What is Confidence 00:02:00 Unit 2: Different Types of Confidence 00:04:00 Section 3: Developing the Right Mindset to Gain Confidence Unit 1: Confidence: It All Start's in Your Mind 00:03:00 Section 4: Build Confidence: Strategies That Works Unit 1: Identify Strength & Weakness 00:03:00 Unit 2: How to Accept Your Fears & Flaws 00:01:00 Unit 3: Face Any Situation with Confidence 00:02:00 Unit 4: How to Use Affirmations to Build Confidence 00:02:00 Unit 5: Visualization Technique for Boosting Confidence Anywhere, Anytime 00:03:00 Unit 6: Morning Routine to Build Confidence 00:03:00 Unit 7: Making Confidence a Habit 00:02:00 Unit 8: Remove Negativity to Increase Confidence 00:03:00 Section 5: Quick Activity to Build Your Confidence Unit 1: Quick Activity to Boost Your Confidence 00:01:00 Section 6: Conclusion Unit 1: Conclusion 00:01:00 Resources Resources - Self Confidence & Self Esteem 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever faced a problem where you had to submit an assignment or your monthly report immediately, but your computer started acting up all of a sudden? According to a study, over 70% of UK households have experienced a similar computer problems which required technical assistance. But who do you call when your tech goes berserk? The answer: a skilled Computer Service and Repair Technician! This comprehensive bundle equips you with the knowledge and tools to diagnose, troubleshoot, and repair a wide range of computer issues, opening doors to a rewarding career in the ever-growing IT field. This intensive program combines five powerful courses that will transform you from a tech novice to a confident IT pro. Learn how to Build and Maintain Computers, navigate the complexities of Computer Network Security, master Advanced Troubleshooting Techniques, and even gather insights into the world of Ethical Hacking. Whether you dream of fixing everyday computer problems or protecting sensitive data networks, this bundle has you covered. Courses Included In this Computer Maintenance: Computer Service and Repair Technician Training Are - Course 01: Computer Maintenance Course Course 02: Learning Computers and Internet Level 2 Course 03: Computer Networks Security from Scratch to Advanced Course 04: Computer Programming Diploma Course 05: IT: Ethical Hacking & IT Security Course 06: Advance Windows 10 Troubleshooting for IT HelpDesk Embrace the opportunity to become an indispensable asset in the technology-driven workforce of today. Enrol today and gain the skills and knowledge to launch a successful and fulfilling career in computer service and repair! Learning Outcomes of this Computer Maintenance: Computer Service and Repair Technician Training - Identify and troubleshoot common computer hardware and software problems. Understand essential computer maintenance practices for optimal performance. Implement robust network security measures to protect against cyber threats. Utilise ethical hacking techniques to identify vulnerabilities in systems. Master advanced Windows 10 troubleshooting methods for efficient problem-solving. Develop fundamental programming skills to create basic applications. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Computer Maintenance Get a free student ID card with Computer Maintenance Training program (£10 postal charge will be applicable for international delivery) The Computer Maintenance is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Computer Maintenance course materials The Computer Maintenance comes with 24/7 tutor support Start your learning journey straight away! *** Course Curriculum *** Course 01: Building Your Own Computer Course Module 01: Introduction To Computer & Building PC Module 02: Overview Of Hardware And Parts Module 03: Building The Computer Module 04: Input And Output Devices Module 05: Software Installation Module 06: Computer Networking Module 07: Building A Gaming PC Module 08: Maintenance Of Computers Course 02: Learning Computers and Internet Level 2 Module 01 : Computer Operating And Troubleshooting Module 02 : Internet And Computing - Key Applications Module 03 : Internet And Computing - Tools & Networking Module 04 : Windows 8 For PC Module 05 : Windows 10 - New Developments Module 06 : Cyber Security Awareness Course 03:Computer Networks Security from Scratch to Advanced Module 01: An Introduction To Computer Networks Module 02: ISO/OSI Model Module 03: TCP/IP Protocols Module 04: Wireless Networks Module 05: Network Security Module 06: Firewalls And Honeypots Module 07: Intrusion Detection And Prevention System Module 08: Wireless Network Security Module 09: Physical Security And Incident Handling Module 10: Network Security: Conclusion =========>>>>> And 3 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Tech enthusiasts IT students Aspiring IT professionals Security enthusiasts Requirements You will not need any prior background or expertise to enrol in this Computer Maintenance: Computer Service and Repair Technician Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Cybersecurity Analyst - £35,000 to £60,000 IT Support Technician - £20,000 to £35,000 Windows System Administrator - £30,000 to £50,000 Computer Repair Technician - £18,000 to £30,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Overview With the advancement of AI technologies NLP or Natural Language Processing has become a highly valuable skill in the IT industry. Learn the fundamentals of NLP and get a step closer to building your dream career in the AI industry with our Online NLP Practitioner Training course. The course will help you develop a solid foundation in NLP. The course will provide you with detailed lessons on the pillars and principles of NLP. You will be able to learn about the communication and coaching models of NLP. In addition, you will get the chance to learn advanced techniques used in the communication and application process. At the end of the course, you will receive a certificate of achievement. This certificate will demonstrate your expertise in this area and increase your career potential. Join now! Course Preview Learning Outcomes Learn about the key principles of NLP Familairse yourself with NLP communication model Understand the different stages of NLP coaching model Grasp effective strategies for NLP communication Build your expertise in NLP application Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? NLP communication NLP application Who Should Take This Online NLP Practitioner Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online NLP Practitioner Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Online NLP Practitioner Training will equip you with effective skills and abilities and help you explore career paths such as  NLP Engineer Data Scientist NLP Product Manager Consultant Module 1: Introduction to NLP Introduction to NLP 00:17:00 Module 2: NLP Communication Model NLP Communication Model 00:20:00 Module 3: NLP Coaching Model NLP Coaching Model 00:26:00 Module 4: NLP Presuppositions and Beliefs NLP Presuppositions and Beliefs 00:21:00 Module 5: NLP Techniques for Personal Change NLP Techniques for Personal Change 00:26:00 Module 6: NLP Strategies for Effective Communication NLP Strategies for Effective Communication 00:28:00 Module 7: Advanced NLP Techniques Advanced NLP Techniques 00:21:00 Module 8: NLP Applications NLP Applications 00:17:00 Module 9: NLP Practitioner Certification NLP Practitioner Certification 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Immerse yourself in the dynamic world of public relations with our meticulously designed PR: Public Relations course. This course unlocks the doors to understanding the transformative power of effective communication within an organisation. PR: Public Relation is an essential element of any successful business, with over 55,000 PR specialists in the UK working tirelessly to manage the image and reputation of their respective organisations. Our course prepares you for a rewarding career in PR: Public Relations, equipping you with the knowledge and skills to navigate this bustling industry. Discover the art of maintaining corporate relationships, explore PR tactics, delve into crisis management, and much more. Your journey to becoming a PR: Public Relations expert starts here. This PR: Public Relations course covers the following topics: Comprehend the fundamental principles and role of public relations. Understand diverse concepts and theories in public relations. Organise and manage public relations activities effectively. Apply research techniques and strategies for public relations. Gain insights into various fields of PR practices. Evaluate ethical considerations and maintain professionalism in public relations. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the PR : Public Relation course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the PR : Public Relation course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the PR : Public Relation course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This PR : Public Relation is suitable for anyone aspiring to start a career in PR : Public Relation; even if you are new to this and have no prior knowledge on PR : Public Relation, this course is going to be very easy for you to understand.  And if you are already working in the PR : Public Relation field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this PR : Public Relation course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This PR : Public Relation course has no prerequisite.  You don't need any educational qualification or experience to enrol in the PR : Public Relation course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online PR : Public Relation course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum PR : Public Relation Introduction to Public Relations 00:19:00 Concepts of Public Relations 00:20:00 Management and Organisation of Public Relations 00:19:00 Public Relations Tactics and Research 00:28:00 Major Fields of Public Relations Practice Part I 00:22:00 Major Fields of Public Relations Practice Part II 00:22:00 Social Media and PR 00:20:00 Crisis management 00:28:00 Ethics & Professionalism in Public Relations 00:14:00

Overview This comprehensive course on Blender 3D - Create a Cartoon Character will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Blender 3D - Create a Cartoon Character comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Blender 3D - Create a Cartoon Character. It is available to all students, of all academic backgrounds. Requirements Our Blender 3D - Create a Cartoon Character is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 4 sections • 12 lectures • 01:24:00 total length •Introduction: 00:01:00 •Blender Basics: 00:05:00 •Bench Modeling Part 01: 00:08:00 •Bench Modeling Part 02: 00:14:00 •Character Modeling Part 01: 00:06:00 •Character Modeling Part 02: 00:13:00 •Character Modeling Part 03: 00:10:00 •Character Modeling Part 04: 00:13:00 •Create Materials: 00:12:00 •Rendering: 00:02:00 •Resources - Blender 3D - Create a Cartoon Character: 00:00:00 •Assignment - Blender 3D - Create a Cartoon Character: 00:00:00

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning