Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.
This extensive course for beginners provides the basics of chatbots with machine learning, deep learning, AWS, and its applications, building it from scratch with hands-on practice for chatbot development. This course will help you learn basic to advanced mechanisms of developing chatbots using machine learning, deep learning, and AWS with Python.
CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.
Duration 3 Days 18 CPD hours This course is intended for Programmers Application DevelopersSystem Architects Network ArchitectsNetwork Security Architects IT Professionals w/programming experience Overview Those who attend the Ethereum Development course and pass the exam certification will have a demonstrated knowledge of:An excellent overall understanding of the Ethereum architecture and Solidity language.All functional components (including smart contracts) required to develop an Ethereum Blockchain.The understanding of how to instantiate an Ethereum application on the network.An in-depth understanding of how transactions are created and implemented on an Ethereum network. This 3 day instructor-led course is designed for programmers and developers who want to take a comprehensive deep dive in writing smart contracts and building applications that interact with them. This course provides detailed overviews of Ethereum, smart contracts, and the development language, Solidity. The student will be exposed to Ethereum?s adaptable feature set which allows the developer to design decentralized applications for countless applications. Students will also participate in hands-on programming lab sessions to learn, develop, and advance their skills in Ethereum development. The Ethereum Development Training Course is designed for those seeking an in-depth understanding and development experience of the Ethereum Blockchain platform. Students will participate in approximately 50% programming lab time providing practical experience, enhancing their knowledge and existing skill set. What is Blockchain and Smart Contracts? What is Blockchain and how does it work? Bitcoin vs Ethereum Smart Contract How you can use Smart Contracts? Advantages of Smart Contracts Solidity LAB TASK Types of Variables in Solidity Public and Private Code Public Variables and Functions Private Variables and Functions Internal Functions External Functions Smart Contract Constructors Constant Variables Setting Variables LAB CHALLENGE Smart Contracts With WEB3.JS LAB Installing & Running the Ethereum TestRPC Installing Web3.js Changing the Environment in Remix Creating the UI Using Web3.js to Connect & Interact with the Smart Contract SOLUTION LAB CHALLENGE Smart Contract Events With WEB3.JS AIM LAB The Current Contract Defining the Smart Contract Event Updating the UI LAB CHALLENGE Functions, Mappings and Structs THEORY Functions Mappings Structs LAB The Smart Contract Creating a Modifier Using the Modifier Web3 UI?s Modifier Handling LAB Creating a Struct Creating the Mapping Map Addition Get from the Mapping The Full Contract Count from Map LAB CHALLENGE Inheritance and Deployment THEORY Object-oriented programming Inheritance LAB Current Contract Creating a Base Contract Changing from Strings to bytes Continuing the Project Installing MetaMask Deploy Contract to the Ropsten Test Network LAB Update the HTML Form Update the JavaScript Using the App LAB CHALLENGE Embark Framework and It's Deployment Blockchain (Ethereum) Decentralized Storage (IPFS) Decentralized Communication Web Technologies LAB Installing Embark Framework Hello World with Embark Framework First Contract Deployment with Embark Framework Solidity Smart Contracts Testing THEORY What is Software Testing? LAB LAB CHALLENGE Contracts Management With Factories THEORY Factory LAB LAB CHALLENGE IPFS Files Hosting THEORY IPFS FILES HOSTING LAB 1. Get your hosting server 2. Install IPFS on the Server LAB CHALLENGE End to End Development of DAPP AIM LAB Setup the Project Program the Smart Contract Create the Front-end of the application Deploy the App with IPFS LAB CHALLENGE
Level 7 Diploma In Strategic Management & Leadership - Pathway To MBA Degree Level 7 Diploma in Strategic Management & Leadership (QCF) – 6 - 8 Months Credits: 120 Credits This Level 7 Diploma in Strategic Management and Leadership (QCF) leading to an MBA is designed to fit around work and personal commitments. World-class teaching is delivered via pre-recorded online lectures to enrich the learning experience. MSBM has perfected the art of delivering practical management education. Our practice-based approach focuses on addressing real-world business problems. We don’t just give you the theory; we ensure you learn how to apply it in your working life immediately, with case studies, webinars, business simulations, and 100% project-based. This programme is a Pathway to Master of Business Administration Degree. Course Details Assessment: Assignments The objective of the Level 7 Diploma in Strategic Management and Leadership qualification is to develop strategic management and leadership skills for managers who have the authority and personal attributes to translate organizational strategy into effective operational performance. This qualification reflects current practice in Strategic Management and Leadership and allows learners to develop and expand their high-level understanding of strategic management and leadership in the workplace. This qualification is suitable for mature learners with a background business industry. The qualification has a clear work-related emphasis on practical skills development alongside theoretical fundamentals. Successful completion of the Level 7 Diploma in Strategic Management and Leadership qualification will equip learners with the key skills and capabilities to become an effective strategic manager. The qualification also allows learners to progress into or within employment and/or continue their study towards an MBA with advanced standing. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Master degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in Strategic Management & Leadership leading to the Master of Business Administration qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for online students. Classroom workshops are available if there is a local branch in your country. Speak our course advisors on this subject. Visa Requirements There is no Visa requirement for this programme.
10 QLS Endorsed Courses for 3D Game Developer | 10 Endorsed Certificates Included | Life Time Access
Legal Writing and Drafting Skills Why Attend There is a misconception that legal writing and legal drafting is the same but there is a substantial difference between the two. While legal writing typically deals with persuasive documents such as court briefs and legal letters, legal drafting involves creating documents such as contracts. They are both equally important in legal practice. Legal writing is an important skill needed in every practice area of law. Words are used to advocate, inform, persuade and instruct. Are you giving the right impression? Are your clients receiving the right message? This course focuses on clear legal writing for a global audience. Effective communication with English speaking lawyers is about more than simply words. It entails understanding the unique way these speakers think and approach the legal, political, and business world. Did you know that most international commercial agreements are drafted in English, irrespective of the nationality of the contracting parties. Drafting contract skills is ideal for lawyers working in English as a foreign language who need to draft, explain or interpret contract clauses written in English. During the course, delegates will look at a wide variety of commercial agreements through to practical drafting sessions. This course will help participants to draft confidently and effectively in English regardless of the governing law. This is a practical course with many exercises and examples in order to achieve an interactive and stimulating outcome. The course's activities involve the production of typical work-place legal documents. Course Methodology The course consists of group discussions as well as individual and team tasks. There will be writing practice throughout the exercises. Course Objectives By the end of the course, participants will be able to: Apply plain English style of writing to all legal documents Recognize the need for legal clarity in different types of legal documents: legal letters, emails, memorandum and opinions Apply good legal writing practice Demonstrate the register of legal writing Correct common mistakes in legal writing Dispense and deal with pitfalls and issues relating to the use of legal jargon Proofread effectively Target Audience This course is for lawyers, legal secretaries, commercial managers, contract managers and anyone who must draft, amend or update contracts, legal letters and legal opinion. The course is suitable for non-native English speakers looking for a better understanding of English legal terms. Target Competencies Drafting letters Proofreading Writing in plain English Understanding legal terms Legal writing practice Note The Dubai Government Legal Affairs Department has introduced a Continuing Legal Professional Development (CLPD) programme to legal consultants authorised to practice through a licensed firm in the Emirate of Dubai. We are proud to announce that the Dubai Government Legal Affairs Department has accredited EMG Associates as a CLPD provider. In addition, all our legal programmes have been approved. Legal Drafting Signs of a well drafted contract: The simple rules! The language of drafting: Will v Shall v Must Identifying the legal formalities for a binding contract Structure and formation of a commercial contract: follow the formula and you won't go wrong The importance of Boilerplate clauses: No waiver Notices Assignment v Novation Governing v Jurisdiction Force majeure - are we covered for viruses (covid19)? Dispute resolution clause: Litigation v Arbitration v Mediation The preliminary documents in international transaction - using Heads of Terms effectively Vague words and expressions in commercial contracts- know the pitfalls! Best endeavors v All reasonable endeavors v reasonable endeavors Overview of cross border contracts: Distribution v Joint venture v Agency agreements Share Purchase Agreements Warranties and indemnities Allocating risks and liabilities between the buyer and seller Negotiating warranties from a Share Purchase Agreement Plain English in Legal Correspondence Good legal writing practice Moving from legalese to Plain English Unnecessary archaic and meaningless phrases Collocations Importance of collocations in legal writing Pitfalls and issues relating to the use of legal jargon in legal writing Writing short emails Writing long emails Writing formal emails Writing A Legal Letter Layout of a letter Body of a letter Putting a letter together The register of letter writing Typical sentences in legal letters The letter writing clinic: looking at the ten most common problems Rewriting letters Rewriting informal sentences to modern alternatives Correcting common mistakes in letter writing Legal Writing Troubleshooting The problem of English idioms Rephrasing English idioms Easily confused words Cutting unnecessary words Use of consistent terminology Ambiguity: how to avoid it Vagueness: how to avoid it Misuse of preposition in dates Problem words Constantly litigated words Rewriting sentences to remove gender specific language
This course is designed to equip participants with comprehensive knowledge in Pharmaceutical Quality System and Good Manufacturing and Distribution Practices. It covers the entire lifecycle of pharmaceutical production, from initial design and development to distribution and compliance. The course includes real-world case studies and interactive tools. Course Objectives Career Launch: Equip those with little or no GMP/QA experience with the essential knowledge, practical skills, and industry support needed to launch a successful career. Comprehensive Foundation: Provide a strong foundational understanding of QA in the EU, UK, and US, preparing you for diverse opportunities in the global market
Enter the enriching world of childcare and nannying with our extensive course, 'Baby Care, Child Care, Child Development and Nannying.' This course is a treasure trove of knowledge for anyone passionate about providing the best care and support for children at different stages of their development. From the first module, which focuses on the early years of childhood, to in-depth explorations of caring for babies and supporting their physical and social development, this course offers a panoramic view of child nurturing. You will discover not only the essentials of caring for children but also the subtleties of promoting their health, well-being, and overall development. Moving beyond the basics, the course dives into specialised areas such as mealtime management, keeping children healthy, and addressing the unique needs of children with special requirements. The Diploma in Baby Care section adds another layer of expertise, covering everything from choosing the right baby products to managing sleep schedules and dealing with common issues like colic and diaper rash. This course is meticulously designed to build a comprehensive skillset, making it an ideal choice for aspiring nannies, parents, and childcare professionals. Each module is crafted to enhance your understanding and practical abilities in childcare, ensuring that you are well-prepared to support and nurture children in a variety of settings. Learning Outcomes Comprehensive understanding of early childhood development and baby care. Skills in promoting health, well-being, and nutrition in children and babies. Expertise in managing common baby care challenges and special needs. Knowledge in creating safe, nurturing, and creative environments for children. Ability to support physical, social, and language development in young children. Why choose this Baby Care, Child Care, Child Development and Nannying course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Baby Care, Child Care, Child Development and Nannying course for? Aspiring nannies and childcare professionals seeking in-depth knowledge in child and baby care. Parents and guardians looking to deepen their understanding of child development. Educators and teachers aiming to enhance their skills in early childhood education. Healthcare practitioners focusing on paediatric care and development. Social workers and caregivers dedicated to supporting children with special needs. Career path Childcare Provider: £16,000 - £22,000 Professional Nanny: £18,000 - £26,000 Early Childhood Educator: £19,000 - £29,000 Paediatric Nurse Assistant: £17,000 - £24,000 Child Development Specialist: £20,000 - £30,000 Family Support Worker: £18,000 - £28,000 Prerequisites This Baby Care, Child Care, Child Development and Nannying does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Baby Care, Child Care, Child Development and Nannying was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Diploma in Child Care Module 01: The Early Years Of Childhood 01:00:00 Module 02: Caring For Children 00:20:00 Module 03: Promoting Health and Well Being Through Food and Mealtimes 00:25:00 Module 04: Keeping Children Well And Healthy 00:35:00 Module 05: Care And Development Of Babies 00:20:00 Module 06: Supporting Children's Personal And Social Development 00:20:00 Module 07: Physical Development And Skills 00:20:00 Module 08: Learning Opportunities Through Physical Activities 00:15:00 Module 09: The Development Of Communication And Spoken Language 00:25:00 Module 10: Caring Children With Special Needs 00:55:00 Diploma in Nannying Understanding Child Development 00:23:00 Care for Children 00:25:00 Healthy Food, Healthy Living 00:20:00 Keeping Children Healthy and Safe 00:32:00 Child Protection 00:23:00 Play, Imagination and Creativity 00:25:00 Early Years Provision 00:20:00 Children with Special Needs 00:39:00 Diploma in Baby Care Baby Products For Bath 00:30:00 Tips To Manage Your Baby Sleeping Schedules 00:30:00 Baby Weaning Difficulties And Tips To Cope With It 00:30:00 Choosing The Right Baby Care 00:30:00 Choosing The Right Baby Formula 00:30:00 Coping With Colic 00:30:00 Diaper Rash Help 00:30:00 Feeding Schedules Tips to Get it Right 00:30:00 How To Get Rid Of A Pacifier 00:30:00 Premature Baby Help 00:30:00 Reading To Baby 00:30:00 Reducing Baby's Risk Of Choking 00:30:00 Safety Measures For Food Borne Illnesses 01:00:00 The Benefits of Breastfeeding 00:30:00 Why Do Babies Cry 00:30:00 Baby Car Seat Buying Tips 00:30:00 When You Spot Something Wrong 00:30:00 Baby Care and Breastfeeding 00:30:00 Baby Care And Television 00:15:00 Baby Hazards: Be Careful Or You May Not Know 00:30:00 Baby Pacifiers: Yes Or No 00:30:00 What's In The Nursery 00:30:00 Baby Bathing Is This Hard To Do 00:30:00 5 Things To Keep In Mind With Baby Care 00:30:00 Babies At Work Good Or Bad 00:15:00
Arabic Legal Writing and Drafting Skills Why Attend This course focuses on clear legal writing in Arabic. Effective communication with lawyers is about more than simply words. It entails understanding the unique way lawyers think and approach the legal, political, and business world. During this Arabic course, a number of legal documents are discussed, including drafting contracts, letters, policies and company bylaws. Participants also look at a wide variety of commercial agreements during practical drafting sessions. This course helps participants to draft confidently and effectively in Arabic regardless of the governing law. Course Methodology The course consists of group discussions as well as individual and team tasks. There will be writing practice throughout the exercises. Course Objectives By the end of the course, participants will be able to: Apply a plain Arabic style of writing to all legal documents Recognize the need for legal clarity in different types of legal documents: legal letters, emails, memorandum and opinions Apply good legal writing practice Use best practice techniques to write contracts, letters, policies and company bylaws Correct common mistakes in legal writing Address and deal with challenges and issues relating to the use of legal jargon Proofread effectively Target Audience The course is suitable for Arabic speakers looking for a better understanding of how to write Arabic legal documents. This course is for lawyers, legal secretaries, commercial managers, contract managers, HR executives and managers, purchasing managers, tender executives and anyone who must draft, amend or update contracts, legal letters and company policies and bylaws. Target Competencies Drafting letters, policies, company bylaws and contracts Proofreading Writing in plain Arabic Understanding legal terms Legal writing practice Note The Dubai Government Legal Affairs Department has introduced a Continuing Legal Professional Development (CLPD) programme to legal consultants authorised to practice through a licensed firm in the Emirate of Dubai. We are proud to announce that the Dubai Government Legal Affairs Department has accredited EMG Associates as a CLPD provider. In addition, all our legal programmes have been approved. Basic legal writing concepts and contract drafting The various types of legal documents Tips in writing bilingual legal documents Signs of a well drafted contract; the simple rules! The language of drafting Identifying the legal formalities for a binding contract Structure and formation of a commercial contract: following the formula The importance of Boilerplate clauses Plain Arabic in legal correspondence and writing a legal letter Good legal writing practice Pitfalls and issues relating to the use of legal jargon in legal writing Writing different types of emails Layout of a letter Body of a letter Putting a letter together Typical sentences in legal letters The letter writing clinic: looking at the ten most common problems Writing a legal policy or company bylaw and legal writing troubleshooting Layout of a policy or bylaw Body of a policy or bylaw How to write the best policy or bylaw Understanding the principles of legal interpretation The four defects that affect legal writing Use of consistent terminology Easily confused words How courts react to legal writing and what to expect