27897 Development courses in Bristol delivered Online

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

2-hour CPD certified introductory e-learning course focusing on the lived experience, communication and collaboration of working with families of children who have Special Educational Needs and Disabilities.

2-hour CPD certified introductory e-learning course focusing on the lived experience, communication and collaboration of working with families of children who use ???

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Virtual Interviewing for HR Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Virtual Interviewing for HR Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Virtual Interviewing for HR Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Virtual Interviewing for HR Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Virtual Interviewing for HR? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Virtual Interviewing for HR there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Virtual Interviewing for HR course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Virtual Interviewing for HR does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Virtual Interviewing for HR was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Virtual Interviewing for HR is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 1: An Introduction to Virtual Interviewing An Introduction to Virtual Interviewing 00:16:00 Module 2: Interviewer's Perspective Interviewer's Perspective 00:15:00 Module 3: Interview Preparation Interview Preparation 00:30:00 Module 4: Picking a Tech to Use Picking a Tech to Use 00:30:00 Module 5: Attract and Hire the Best Talents Attract and Hire the Best Talents 00:15:00 Module 6: Final Thoughts and Onboarding Final Thoughts and Onboarding 00:29:00 Assignment Assignment - Virtual Interviewing for HR 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Intermediate French Course Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Intermediate French Course Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Intermediate French Course Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Intermediate French Course Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Intermediate French Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Intermediate French Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Intermediate French Course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Intermediate French Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Intermediate French Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Intermediate French Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Introduction 00:01:00 Lesson 10 Lesson 10a 00:03:00 Lesson 10b 00:03:00 Lesson 10c 00:03:00 Lesson 10d 00:03:00 Lesson 10e 00:03:00 Lesson 10f 00:04:00 Lesson 10g 00:04:00 Lesson 11 Lesson 11a 00:03:00 Lesson 11b 00:03:00 Lesson 11c 00:04:00 Lesson 11d 00:03:00 Lesson 11e 00:03:00 Lesson 11f 00:05:00 Lesson 12 Lesson 12a 00:03:00 Lesson 12b 00:03:00 Lesson 12c 00:03:00 Lesson 12d 00:03:00 Lesson 12e 00:03:00 Lesson 12f 00:03:00 Lesson 12g 00:04:00 Lesson 12h 00:04:00 Lesson 13 Lesson 13a 00:03:00 Lesson 13b 00:03:00 Lesson 13c 00:03:00 Lesson 13d 00:03:00 Lesson 13e 00:03:00 Lesson 13f 00:03:00 Lesson 13g 00:03:00 Lesson 13h 00:04:00 Lesson 14 Lesson 14a 00:03:00 Lesson 14b 00:03:00 Lesson 14c 00:03:00 Lesson 14d 00:03:00 Lesson 14e 00:03:00 Lesson 14f 00:03:00 Lesson 14g 00:05:00 Lesson 15 Lesson 15a 00:03:00 Lesson 15b 00:03:00 Lesson 15c 00:04:00 Lesson 15d 00:04:00 Lesson 15e 00:04:00 Lesson 15f 00:03:00 Lesson 15g 00:04:00 Lesson 15h 00:03:00 Lesson 15i 00:04:00 Lesson 15j 00:04:00 Lesson 16 Lesson 16a 00:03:00 Lesson 16b 00:03:00 Lesson 16c 00:03:00 Lesson 16d 00:03:00 Lesson 16e 00:03:00 Lesson 16f 00:03:00 Lesson 16g 00:03:00 Lesson 17 Lesson 17a 00:03:00 Lesson 17b 00:04:00 Lesson 17c 00:03:00 Lesson 17d 00:03:00 Lesson 17e 00:03:00 Lesson 17f 00:03:00 Lesson 17g 00:03:00 Lesson 17h 00:04:00 Lesson 17i 00:04:00 Lesson 18 Lesson 18a 00:03:00 Lesson 18b 00:03:00 Lesson 18c 00:03:00 Lesson 18d 00:03:00 Lesson 18e 00:03:00 Lesson 18f 00:03:00 Lesson 18g 00:04:00 Lesson 18h 00:04:00 Resources Resources - French Course - Intermediate Level 00:00:00 Assignment Assignment - Intermediate French Course 00:00:00

🔧 Elevate Your Skills: Maintenance Technician Training Course! 🛠️ Ready to become a proficient maintenance technician and excel in the world of machinery and equipment maintenance? Enroll in our Maintenance Technician Training Course - a comprehensive program designed to equip you with the skills and knowledge needed to thrive in the dynamic field of maintenance. Join us on a transformative journey where hands-on expertise meets cutting-edge technology. 🌟 Module 1: Introduction to Maintenance Technician Role Kickstart your training with Module 1, providing a comprehensive introduction to the vital role of a maintenance technician. Explore the responsibilities, expectations, and the integral part you play in ensuring the seamless operation of machinery and equipment. Lay the groundwork for a successful career in maintenance. Module 2: Basic Electrical Concepts Enter the world of electrons with Module 2, dedicated to basic electrical concepts. Develop a solid understanding of electrical principles, circuits, and components. Learn to interpret schematics, troubleshoot electrical issues, and ensure the safe operation of electrical systems within industrial settings. 🔩 Module 3: Basic Mechanical Concepts Dive into the heart of machinery with Module 3, focusing on basic mechanical concepts. Explore the principles of mechanics, understand machinery components, and learn how to maintain and troubleshoot mechanical systems. Gain hands-on experience in keeping equipment running smoothly. 💨 Module 4: Pneumatics and Hydraulics Master the art of fluid power with Module 4, dedicated to pneumatics and hydraulics. Explore the principles of compressed air and hydraulic systems, learning how to maintain, troubleshoot, and repair these critical components. Understand the applications of fluid power in various industrial settings. 🕹️ Module 5: Introduction to Programmable Logic Control (PLC) Enter the digital realm with Module 5, focusing on the introduction to Programmable Logic Control (PLC). Learn the fundamentals of PLC programming, understand ladder logic, and explore how PLCs automate and control machinery. Gain a competitive edge by mastering this essential technology in industrial maintenance. 🌟 Why Choose Our Maintenance Technician Training Course? Industry-Experienced Instructors: Learn from seasoned maintenance professionals with hands-on experience in industrial settings. Hands-On Training: Engage in practical exercises, simulations, and real-world scenarios to apply your knowledge. Cutting-Edge Technology: Familiarize yourself with the latest tools, equipment, and technologies used in the field of maintenance. Career-Ready Skills: Graduate with skills that align with the demands of the evolving industrial maintenance landscape. Don't miss the chance to become a maintenance expert! Enroll now in the Maintenance Technician Training Course and position yourself for success in a field where your technical expertise and problem-solving skills will shine. Your journey into the world of maintenance excellence begins here! 🔧✨🎓 Course Curriculum Module 1_ Introduction to Maintenance Technician Role. Introduction to Maintenance Technician Role. 00:00 Module 2_ Basic Electrical Concepts. Basic Electrical Concepts. 00:00 Module 3_ Basic Mechanical Concepts. Basic Mechanical Concepts. 00:00 Module 4_ Pneumatics and Hydraulics. Pneumatics and Hydraulics. 00:00 Module 5_ Introduction to Programmable Logic Control Introduction to Programmable Logic Control 00:00

Overview   With the ever-increasing demand for English in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in English may be.   Learning about English or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in English. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on English is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Functional Skills English Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Functional Skills English Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Functional Skills English Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of English, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in English, Anyone looking for a certificate of completion on doing an online training on this topic, Students of English, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Functional Skills English Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Word Word 00:00 Module 2 - Sentence Sentence 00:00 Module 3 - Parts of speech Parts of speech 00:00 Module 4 - Noun & Pronoun Noun & Pronoun 00:00 Module 5 - Adjective Adjective 00:00 Module 6 - Verb Verb 00:00 Module 7 - Adverb Adverb 00:00 Module 8 - Article Article 00:00 Module 9 - Preposition Preposition 00:00 Module 10 - Punctuation Punctuation 00:00