Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.
Overview Career Development Training: Copywriting Masterclass Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Career Development Training: Copywriting Masterclass Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: What Niche Best Fits Your Interests Lesson 01: How to Find Your Niche 00:04:00 Lesson 02: How to Find a Niche Market: A Step-By-Step Guide 00:04:00 Lesson 03: The Advantages of Having a Niche Market 00:04:00 Lesson 04: 5 Ways to Research Your Potential Customers 00:03:00 Lesson 05: 5 Simple Steps To Find Your Niche Market 00:04:00 Lesson 06: Ways to Narrow Down Your Niche Market 00:03:00 Section 02: Ways to Hone Your Skills as A Copywriter Lesson 01: 10 Reasons Why People Who Read A Lot Are More Likely To Be Successful 00:04:00 Lesson 02: The Importance of Written Communication Skills 00:04:00 Lesson 03: 5 Reasons why Feedback may be the Most Important 00:04:00 Lesson 04: What Copywriting Certification Programs Can Teach You 00:04:00 Lesson 05: 8 Online Tools That Will Improve Your Writing 00:03:00 Lesson 06: Why Should You Network? 00:04:00 Lesson 07: Why New Writers Should Enter Writing Competitions 00:03:00 Section 03: Communicating with Your Prospect Lesson 01: How To Get The Most Out Of Customer Polls And Surveys 00:04:00 Lesson 02: How to Identify a Target Demographic 00:04:00 Lesson 03: Learn Your Customers Habits 00:03:00 Lesson 04: 11 Ways to Provide Great Customer Service 00:03:00 Lesson 05: Your Small Business Competitors: Where to Learn About Their Customers 00:04:00 Section 04: Expanding Your Business Lesson 01: The Easiest Way to Build Your Business Through Referrals 00:04:00 Lesson 02: What is a Paid Online Advertising Strategy? 00:03:00 Lesson 03: What Is a Portfolio Website and Why You Need It? 00:04:00 Lesson 04: Copywriting for Social Media: 7 Tips to Boost Engagement 00:03:00 Lesson 05: 5 Rules for Customer-Centric Copywriting Your Support Reps Should Use 00:03:00 Section 05: Niches that Copywriters Work In Lesson 01: Break into the Self-Improvement Market 00:04:00 Lesson 02: Fundraising - Selling Your Services to Non-Profit Companies 00:04:00 Lesson 03: Health Copywriting- Working to Improve People's Lives 00:06:00 Lesson 04: Financial Services 00:04:00 Lesson 05: Christian Market - Writing for a Higher Purpose 00:04:00 Section 06: Why Become a Freelance Copywriter Lesson 01: Choose Your Own Working Hours 00:05:00 Lesson 02: The Newbie's Guide to Making the Most of Remote Work 00:04:00 Lesson 03: Copywriter Job Satisfaction: Why Copywriting is a Good Career 00:03:00 Lesson 04: Why Copywriting Helps your Business and Adds Value to your Marketing Assets 00:04:00 Lesson 05: Potential to Earn Higher than Average Income 00:03:00
An ESI Micro-Credential ESI’s Mastering Productivity micro-credential explores the importance of results and performance (as opposed to activity) for the sales professional today. This 12-week self-directed course explores how clarity-of-purpose and a focus on business outcomes can shorten sales cycles and remove impediments to performance. Get Certified. Get Promoted. Earn More. During the course, you will learn: the importance of time in Entrepreneurial Sales. how to manage the impact that different aspects of time have on closing a sale. what it means to be efficient. how to develop critical thinking and how to weed out ‘distractor tasks’ that do not contribute to achieving goals. how high-performance selling means that every sales activity has an expected result. what high performance really means. how to implement a results-focused approach to everything. Certification ESI’s Stackable Micro-Credentials Your personalised Continuous Professional Development solution Navigate your own journey through ESI at a time and pace that suits you. Develop your skills and advance your career with milestone-based learning. Each micro-credential achievement builds to a more senior certification – ultimately leading to ESI’s flagship Professional Diploma. Your Career. Your Development. Your Way.
This module describes the requirements that must be met to obtain licensure of a biological product. Subjects covered include the regulatory context, the content and format of the BLA submission, the review process, and provisions for expedited development and review.
Assuring Quality Through Acceptance Testing: On-Demand It is also the business analyst's responsibility to confirm that the resulting solution developed by IT does, in fact, solve the defined problem. This is done first through testing, especially acceptance testing, and then through monitoring of the installed solution in the user community. It is the business analyst's job to define the business problem to be solved by IT. It is also the business analyst's responsibility to confirm that the resulting solution developed by IT does, in fact, solve the defined problem. This is done first through testing, especially acceptance testing, and then through monitoring of the installed solution in the user community. The business analyst is not only concerned with the testing itself, but also with the management and monitoring of the users doing the acceptance testing, and recording, analyzing, and evaluating the results. What you will Learn Upon completion, participants will be able to: Create a set of acceptance test cases Manage and monitor an acceptance test stage where users perform the testing Work with the development team in the systems testing stage Assess the solution once it is in the business environment Foundation Concepts The role of the business analyst An introduction to the BABOK® Guide BA roles and relationships through the project life cycle Introduction to assuring software quality through acceptance testing The Scope of IT Testing Overview of testing stages The testing process Testing documentation Pre-Acceptance Testing The BA's role in testing Early development testing stages (unit and integration) Late development testing stage (system) The Acceptance Test Stage - Part I (Planning, Design, and Development) Overview of user acceptance testing Acceptance test planning Designing user acceptance tests Developing individual user acceptance test cases Building effective user acceptance test scenarios The Acceptance Test Stage - Part II (Execution and Reporting) Operating guidelines Execution Reporting Post-Acceptance Testing Overview Project implementation Project transition (project closure) Production through retirement Testing Commercial Off-the-Shelf (COTS) Software Overview Selecting the software Implementing the software Summary What did we learn and how can we implement this in our work environments?
Unlock the secrets to sustainable growth and success at the ‘Leadership and Business Transformation Insights for SMEs’ workshop! This is a dynamic, practical workshop designed for small and medium-sized enterprises, entrepreneurs, and anyone eager to learn from real-world leadership experiences in Essex. Event Details: Date: Tuesday 20th May Time: 10:00am – 1:00pm Location: Online (ZOOM) For: Businesses in Essex (Excluding Southend and Thurrock) Discover how strong leadership drives successful business transformation. Through inspiring case studies and expert-led discussions, this workshop will explore how visionary leaders have reshaped their organisations, setting the stage for long-term competitive advantage. Who Should Attend: SME owners and managers Aspiring and current leaders Business consultants and professionals interested in transformation strategies Whether you're looking to lead change within your own business or simply want to gain practical tools and knowledge, this session is packed with valuable insights and takeaways. Book your spot today and take the first step toward impactful leadership and meaningful change! About the host: Ross Moran, Business Advisory Manager Over two decades focusing on new venture creation and business transformation, Ross has worked in multiple finance, management, and technology roles within small and large organisations. Implementing new business models and developing a deep understanding of how technology process improvements intersect with business lifecycles and ecosystems has given Ross a unique perspective on most aspects of business including market research, new product development, raising finance, sales, marketing, and business transformation. This workshop is provided courtesy of Backing Essex Business. Fully-funded by Essex County Council and delivered by Let’s Do Business Group. Backing Essex Business (Formerly Back to Business Essex) is here to support business growth across the county, promoting economic growth and creating jobs, by providing free business support, access to finance and training. This workshop is available to businesses within Essex, excluding Southend and Thurrock. For more information visit https: www.backingessexbusiness.co.uk Please click here to see the Backing Essex Business Privacy Policy
Property Development and Project Management Course Online As long as civilization exists, the need for property development will continue to rise, making this one of the most profitable industries to build a career. This Property Development and Project Management Course can be a stepping stone for someone interested in property development and wants to get a head start in his career path. This course is designed to provide you with the knowledge and skills required to be a strong candidate in today's competitive job market. Learning Outcomes After completing this Property Development and Project Management Course, the learner will be able to: Understand the economic principles behind property development. Differentiate between different types of property. Know how to research historical details on houses and land. Discover the UK laws and regulations that govern property. Explore the many ways of financing a building project. Learn how to apply for and obtain building certificates. Gain the skills needed to become a skilled building Project Manager. Acquire the marketing skills needed to sell housing. The Property Development and Project Management Course covers the whole property development process, from the research stage to implementing plans and marketing the property. You will be guided through the process step by step using interactive audiovisual content. This course will lead you through many types of property in the real estate market, as well as English and Scottish property development laws. You will also learn about the property research process and financing options. Main Course: Property Development Course Free Courses: Course 01: Property Management Course [ Note: Free PDF certificate as soon as completing the Property Development and Project Management course] Property Development and Project Management Course Online This Property Development and Project Management Course consists of 09 Module. Assessment Method of Property Development and Project Management Course After completing Property Development and Project Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Property Development and Project Management Course After completing the Property Development and Project Management course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Property Development and Project Management Course Online This Property Development and Project Management course is suitable for those who want to learn more about property development and wants to make a career in this field, which includes: Estate agents Construction project managers Real estate planners Property brokers Engineers Architects Requirements Property Development and Project Management Course Online To enrol in this Property Development and Project Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Property Development and Project Management Course. Be energetic and self-motivated to complete our Property Development and Project Management Course. Basic computer Skill is required to complete our Property Development and Project Management Course. If you want to enrol in our Property Development and Project Management Course, you must be at least 15 years old.
Overview ZEN: For Personal Development (Zen Teachings) Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this ZEN: For Personal Development (Zen Teachings) Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. ZEN: For Personal Development (Zen Teachings) Module 01: Beginning Concepts 00:04:00 Module 02: What is ZEN? 00:11:00 Module 03: Past- Future Problem/Trap 00:06:00 Module 04: Major ZEN Teachings 00:07:00 Module 05: The 5 Precepts 00:13:00 Module 06: The 5 Roots of Suffering 00:15:00 Module 07: Thinking & Beliefs 00:06:00 Module 08: The Problem of 'EGO' 00:08:00 Module 09: Watching the Thinker 00:08:00 Module 10: Defeating Negative Thinking 00:13:00 Module 11: Escaping Your Prison 00:07:00 Module 12: The Sword of Meditation 00:27:00 Module 13: More ZEN Concepts - Part 1 00:08:00 Module 14: More ZEN Concepts - Part 2 00:13:00 Module 15: More ZEN Concepts - Part 3 00:11:00 Module 16: Powerful ZEN Philosophies - Part 1 00:13:00 Module 17: Powerful ZEN Philosophies - Part 2 00:07:00 Module 18: Learning Powerful Emotional Control 00:09:00 Module 19: BONUS VIDEO - Embrace Your Gifts 00:09:00
Join us for an insightful masterclass that delves into the profound effects of neglect on a child's life. This session is meticulously designed for professionals working closely with children in various educational settings, providing essential knowledge and practical tools to identify, manage, and seek support for neglected children.