Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal
Duration 5 Days 30 CPD hours Overview By the end of the course, you should be able to meet the following objectives: List the operational challenges for rolling out and operating telco services including 5G. Identify the role of VMware Telco Cloud products in supporting telco services. Discuss the role of VMware technologies such as vSphere, NSX, and Tanzu etc. in implementing telco services. Outline the role of native tools and other VMware monitoring tools such as vRealize Operations and vRealize Log Insight in maintaining network services. Choose the VMware Telco Cloud products that meet your application requirements. Deploy a solution architecture that meet VMware best practices for delivering services using VMware Telco Cloud products. Implement and maintain VMware Telco Cloud products in a secure manner. Identify the tools and remediation pathways for maintaining the availability and performance of your applications and infrastructure using VMware Telco Cloud and vRealize Suite products. Follow specific steps to resolve application performance and availability problems Scale your VMware Telco Cloud products to meet operational requirements in line with VMware best practices. Optimize the operation of VMware Telco Cloud products to ensure SLAs are met. This five-day, hands-on training course provides the knowledge to operate and scale VMware Telco Cloud version 2.x products in a Telco cloud provider environment. In this course, you are exposed to the entire VMware Telco Cloud portfolio, and the tools and methodologies available to ensure they operate effectively. In addition, you are presented with various scenarios where you will be guided through the process of identifying, analyzing, and formulating solutions to performance and other problems. Course Introduction Introductions and course logistics Course objectives Overview of Network Transformation Reviews the technologies that enable modern networks Lists the components of modern service provider networks Outlines characteristics of modern service provider networks in meeting customer application needs Service Delivery with VMware Telco Cloud Outlines the components of the VMware Telco Cloud portfolio Reviews the role each VMware Telco Cloud product plays in delivering telco services Specifies the dependencies each product has on underlying technologies Supporting VMware Telco Cloud Service Delivery Reviews the products that implements the virtualization, management, platform, and orchestration layers Outlines the role played by other VMware products such as NSX in delivering cloud services Outline opensource integration options with VMware Telco Cloud products Securing VMware Telco Cloud Reviews security threats that affect telco services Identifies the critical telco assets that are prone to attack Outlines best practice for securing VMware Telco Cloud products and underlying technology Provides overview of appropriate security controls for VMware Telco Cloud products Assessing Service Provision Reviews tools and methodologies used to gather requirements Outlines how to assess cloud-native capabilities Documenting findings Identifying security vulnerabilities with Helm. Reviews VMware?s Customer Engagement process Capturing infrastructure requirements from TCA Designing a VMware Telco Cloud Solution Selecting appropriate deployment topology Pros and cons of design choices How a design choice might be affected by other factors such as NSX and TKG deployment, or data center architecture Outlines typical scenarios where specific products align with identified requirements Documenting a design Designing for availability Ensuring a design aligns with best practice Specifying monitoring options Implementing VMware Telco Cloud Products Review deployment options for VMware products Integrating new products with existing ones Outline post-installation tasks Adding the new products as data sources in monitoring tools such as vRealize Operations and vRealize Operations Network Insight Ensuring products meet security requirements Configuring monitoring software Outlines the xNF onboarding process in TCA Maintaining Telco Services Outlines typical administrative tasks in ensuring services are maintained Use of native and other VMware performance monitoring tools Reviewing performance data Role of SLAs in service maintenance Reviews scenarios where known behaviors indicate problems Troubleshooting Deployed Telco Services Reviews the troubleshooting tools available Using tools to gather useful data Outlines how event correlation can be used to isolate problems Using a methodology to determine the root cause of a problem Steps to identify and resolve a problem Reviews scenarios where known problems are isolated and resolution steps identified Scaling VMware Telco Cloud Products Assessing if operations are impacted by lack of resources now or will be in the future Reviews performance optimization options Identifies implications for other products if you scale VMware Telco Cloud products Reviews VMware sizing guidelines Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Telco Cloud: Day 2 Operate and Scale [V2.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Telco Cloud: Day 2 Operate and Scale [V2.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for This course is intended for Database Administrators, Database Developers, BI professionals, and Business reporting users. Overview Upon successful completion of this course, students will be able to run Queries and retrieve results, perform conditional searches, and retrieve data from multiple tables. Before starting this course, make sure you meet at least one of the following prerequisites: Basic knowledge of the Microsoft Windows operating system and its core functionality. Basic working knowledge of Relational Databases. In this course, students will gain a good understanding of the Transact-SQL language. They will be able to create queries, sort, filter the data, execute procedures with T-SQL. Course Outline 1.Introduction to Microsoft SQL Server 2.Introduction to T-SQL Querying 3.Writing SELECT Queries 4.Querying Multiple Tables 5.Sorting and Filtering Data 6.Working with SQL Server Data Types 7.Using DML to Modify Data 8.Using Built-In Functions 9.Grouping and Aggregating Data 10.Using Subqueries 11.Using Table Expressions 12.Using Set Operators 13.Using Windows Ranking, Offset, and Aggregate Functions 14.Pivoting and Grouping Sets 15.Executing Stored Procedures 16.Programming with T-SQL
Duration 5 Days 30 CPD hours Additional course details: Nexus Humans 9000 System Manager 2.8 (3-day) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 9000 System Manager 2.8 (3-day) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 4 Days 24 CPD hours Additional course details: Nexus Humans 9000 System Manager 2.9 (4-day) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 9000 System Manager 2.9 (4-day) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for Leaders, Managers, Individuals who lead meetings This course is designed to help leaders run effective virtual meetings as well as managing their team virtually. We will explore communication styles and understanding their team as well as productivity. This course involves a lot of open discussion as well as teaching leaders how to manage the virtual workplace and run productive meetings. Defining the Virtual Workplace What does it look like? Tools available Communication strategies Understanding communication styles Leading different communication styles Building a Virtual Workplace Strategy Goals & agenda Check-ins Communication strategies Virtual Leadership Strategies Making connections & check ins Managing virtual meetings with team members Defining availability & creating schedules Open Discussion & Action Plan
Duration 2 Days 12 CPD hours This course is intended for Anyone working within leadership, or aspiring to transition into leadership, who would like to professionalize their skills and competencies will benefit from this course. Overview Learn to thrive in a volatile and changing world Build employee engagement in a precarious work environment Leverage fundamental values to build a better workplace Develop a culture of change Plan a path to the future Change is both inevitable and necessary, yet potentially disruptive. Leading change efforts requires building credibility, communicating effectively, developing trust, making decisions, and demonstrating confidence. This course will help you to cultivate the leadership skills that you need to influence others and guide them through times of change. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Building a Sustainable Organization Seeing the Need for a New Type of Leadership Choosing to Be an Authentic Leader Rebuilding Confidence Decentralizing Power 2. Values and Engagement in a New Reality Engaging in the 21st Century Measuring Employee Engagement Developing Highly Engaged Employees Tapping into Discretionary Energy Embracing Differences Building a Sustainable Organization Integrating Engagement into Your Culture Building a Passion for Excellence Inspiring Trust Reaping the Benefits of Trust 3. Making Change the New Normal Facing Complexities Navigating Fluid Environments Harnessing the Power of Change Applying Intuition Creating Profound and Sustainable Change Understanding the Phases of Change Engaging Stakeholders Leading Through the Transition 4. Planning for the Road Ahead Managing Issues of the 21st Century Working Within the New Cultural Reality Avoiding Traps and Pitfalls Challenging How Teams Are Managed Building a Vision Managing with Purpose
Meetings are a traditional and essential component of local government. For both elected members and officers, meetings serve as a forum for discussion and agreement, planning and monitoring, communication and leadership, and decision-making. Used appropriately, meetings can challenge, inspire, illuminate and inform. And while they are not the only meetings that elected members will be asked to attend, committee meetings, in particular, are a mainstay of the political management process. Effective chairing is important because it can provide clear leadership and direction, ensure that debates are focused and balanced, enable decisions to be reached and ensure that resources are used to best effect. This two-hour 'masterclass'-style workshop will help elected members to understand their role, offer some approaches and ideas that will help to tackle typical challenges, and help to generally improve their effectiveness as a chair. To understand the skills and qualities of a good chair To learn ideas and approaches for chairing a successful meeting that is on time and achieves its outcomes To understand the protocols and boundaries for appropriate meeting etiquette and the chair's role in managing this effectively To appreciate how to manage yourself and others appropriately To take away personal actions to apply to your role 1 Welcome and introductions Objectives What's the challenge for you? 2 We can't go on meeting like this Common meeting challenges for chairs and why they succeed or fail Consequences and impact for the Council What's the context? 3 Roles and responsibilities of an effective chair Activities and input that explore the role, skills and qualities needed Role of the chair: what is it and how to do it well 4 Chairing for success - ideas and approaches to meet the challenges Managing time and boundaries Preparation and planning Creating the right environment Self-management Challenging personalities and good meeting behaviour 5 Final plenary session What's your plan? Take away actions
High quality specifications are of paramount importance in achieving the right technical performance and value for money. This long-established training programme has been developed to help those involved in producing specifications to create high quality documents in an organised and effective way. It provides a sound foundation for those new to the topic whilst at the same time offering new insights to those with more experience. The programme emphasises the need for a clear definition of requirements combined with the ability to communicate those requirements effectively to third parties. A structured method of preparing specifications is provided, and a range of practical techniques is presented, to enable participants to put the principles into practice. The commercial and contractual role of specifications is also addressed. The objectives of the workshop are to: Provide a clear understanding of the role and purpose of specifications Present a framework for organising and producing specifications Define the key steps involved in creating effective specifications Demonstrate methods for assisting in defining requirements Provide tools and techniques for scoping and structuring specifications Show the role of specifications in managing variations and changes to scope Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled DAY ONE 1 Introduction Review of course objectives Review of participants' needs and objectives 2 Creating effective specifications The role of specifications in communicating requirements The costs, benefits and qualities of effective specifications Understanding the differences between verbal and written communication The five key steps of 'POWER' writing: prepare-organise-write-edit-release Exercise: qualities of an effective specification 3 Step 1: Preparing to write - defining readership and purpose; the specification and the contract Designing the specifications required; applying BS 7373 Defining the purpose, readership and title of each document Effective procedures for writing, issuing and controlling specifications The roles and responsibilities of the key players Understanding contracts; the contractual role of the specification Integrating and balancing the technical and commercial requirements Writing specifications to achieve the appropriate contract risk strategy Deciding how to specify: when to use functional and technical specifications The role of specifications in managing variations and changes to scope 4 Case study 1 Teams review a typical project scenario and identify the implications for the specification Feedback and discussion 5 Step 2: Organising the specification content Defining the need and establishing user requirements Deciding what issues the specification should cover Scoping techniques: scope maps, check lists, structured brainstorming Clarifying priorities: separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, QFD, Pareto analysis 6 Case study 2 Teams apply the scoping techniques to develop the outline contents for a specification Feedback and discussion DAY TWO 7 Step 2: Organising the specification content (cont) Deciding what goes where; typical contents and layout for a specification The three main segments: introductory, key and supporting Creating and using model forms: the sections and sub-sections Detailed contents of each sub-section Tools and techniques for outlining and structuring specifications 8 Case study 3 Teams develop the detailed specification contents using a model form Feedback and discussion 9 Step 3: Writing the specification The challenges of written communication Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Problem words; will, shall, must, etc; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity Being concise and ensuring clarity Choosing and using graphics to best effect Exercises and examples 10 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 11 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 12 Course review and action planning What actions should be implemented to improve specifications? Conclusion
Course Title: Train the Trainer – Designing and Delivering Effective Training Course Duration: 2 days (or modular format over 3–4 half-day sessions) Target Audience: New or aspiring trainers, facilitators, team leads, or subject-matter experts who deliver training or knowledge-sharing sessions. Course Objectives By the end of this course, participants will be able to: Understand the principles of adult learning and training design. Confidently plan and structure engaging training sessions. Deliver content clearly using effective facilitation techniques. Manage group dynamics and encourage learner participation. Evaluate training effectiveness and improve performance. Course Outline Day 1: Designing Training for Adult Learners Module 1: Understanding the Trainer’s Role Role and responsibilities of an effective trainer Differences between training, presenting, and facilitating Characteristics of great trainers Module 2: Adult Learning Principles How adults learn: motivation, barriers, and learning preferences Learning styles and engagement strategies Applying adult learning theory to real training contexts Module 3: Training Needs Analysis Identifying learning needs and performance gaps Defining clear learning objectives Aligning training outcomes with organisational goals Module 4: Structuring a Training Session Designing training using ADDIE or the 4MAT model Creating session plans and timelines Balancing content delivery with interaction Day 2: Delivering and Evaluating Engaging Training Module 5: Facilitation Skills and Training Delivery Verbal and non-verbal communication Creating a safe and inclusive learning environment Encouraging participation and managing learner resistance Techniques for in-person and online delivery Module 6: Using Training Tools and Technology Using visuals and presentation aids effectively Incorporating activities, case studies, and role plays Facilitating discussions, group work, and Q&A Tips for hybrid and online delivery (Zoom, Teams, etc.) Module 7: Handling Group Dynamics and Challenges Managing difficult participants or situations Reading the room and adjusting on the fly Building confidence as a trainer Module 8: Evaluating Training Effectiveness Gathering and using learner feedback (Kirkpatrick Model) Self-reflection and peer observation Continual improvement of training materials and delivery Delivery Style Practical, hands-on workshops with active participation Peer feedback, group work, and presentation practice Real-time coaching and confidence building Assessment and Certification (Optional) Mini training delivery by each participant with peer and trainer feedback Completion of a training session plan Certificate of completion (customisable to organisation) Course Materials Provided Participant workbook and templates Sample training session plans and evaluation forms Trainer’s checklist and facilitation guide Resource list for further development