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This Course at a Glance Demonstrate a sound grasp of the underpinning knowledge about food hygiene and safety Identify the key factors involved in maintaining high standards of food safety at food manufacturing places Recognise Food safety risks and hazards that arise throughout different stages of processing, packaging, delivering, serving and storing Discover ways to reduce the hazards and risks associated with the delivery and service of food Recognise several food hazards in the workplace and ways to ensure proper food safety Understand how poor food handling can cause food poisoning and ways to control and prevent it Understand how microorganisms play a vital role in causing foodborne illnesses and food poisoning. Demonstrate the importance of effective pest control to manage and prevent food pests Learn to identify and resolve several risk areas and loopholes in the maintenance of internal and external parts of the work premises Level 1 Food Hygiene and Safety Course for Manufacturing Food Hygiene and Safety is not only an important aspect of maintaining the quality of your brand but also a legal duty that should be maintained and practised by Food Handlers and their employers. The European Union Regulation (EC) No 852/2004 on food hygiene instructs food handlers to ensure that the food prepared, cooked, served or sold is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. This course is furnished with the latest UK and EU laws, rules and regulations to ensure that you are able to comply with the provisions while maintaining food hygiene and safety practices that satisfy your role. Employers or Employees of any food manufacturing company are highly encouraged to take this comprehensive Level 1 Food Hygiene and Safety Course for Manufacturing to understand the catastrophic consequence of not maintaining food hygiene and safety. This Level 1 Food Hygiene and Safety Course for Manufacturing is designed to equip you with the essential knowledge and credentials that are required for you to respond to food and safety hazards and discover an organic way to prevent and control them. It also provides an ideal solution for any staff induction training to ensure all the employees are equipped with the process of handling food with proper safety and hygiene. By completing this training, you will get a strong basic understanding of food hygiene standards and food safety laws, as well as demonstrate that you aim to follow best practices and are proud of it - something that will instil trust in your clients. Who should take this course? This comprehensive Level 1 Food Hygiene and Safety Course for Manufacturing is ideal and suitable for: New employees with minimal or no prior food safety knowledge; Employees handling low-risk or wrapped foods (category A); Front of house employees, such as waiting or check out staff; Back of house employees, such as kitchen porters or warehouse staff. Whether you are comparatively new to the field of food safety and hygiene or are an aspiring professional, this Level 1 Food Hygiene and Safety Course for Manufacturing will help you to stand out to employers showcasing you have the skills and knowledge to maintain proper food safety and hygiene to protect their brand name. Entry Requirements There are no academic entry requirements for this Level 1 Food Hygiene and Safety Course for Manufacturing course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Level 1 Food Safety Course for Manufacturing assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Food Safety Legislation Module 2: Hazards from Delivery to Service Module 3: Risk Control (Prevention of Contamination) Module 4: Pests, Premises and People Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Do you want to learn to use a sewing machine but don’t know where to start? YOUR SEWING JOURNEY STARTS HERE I’ve been teaching complete beginners to sew since 2009 LEARN A LIFE-SKILL, SAVE MONEY & BOOST FEELINGS OF WELLBEING I’ve created an online video course based on my successful classes running since 2009 using the easiest-to-follow methods. It’s been tried & tested by children as young as 8 years old for a whole year….They LOVED it & we guarantee you will too! THIS COURSE IS FOR ANYONE AGED 10-100 YEARS If you’re a beginner your age doesn’t matter! Both children & adults have used this course with ease. In fact the kids are often quicker learners! ✂️ THINKING ABOUT BUYING A SEWING MACHINE? My advice is to buy BASIC. No whistles & bells!  As long as the machine can do a straight stitch & a zig zag stitch that’s all you’ll need. Most machines have a few embroidery stitches too.  Avoid toy machines & go for the most basic version of a good brand.   USING OUR HANDS CREATIVELY IS PROVEN TO MAKE US 🖐✂️🧵😃 FEEL HAPPY 😃🧵✂️🖐 You can do everything you need on a basic machine including free style embroyery Amanda Recommends… WHAT YOU’LL LEARN BLOCK 1 - FIRST THINGS FIRST ✔️Let’s look at a sewing machine ✔️Speed control & turning corners ✔️How to sew a seam ✔️How to pin, cut & place a template BLOCK 2 - THREADING UP ✔️Winding a bobbin ✔️The top thread-up ✔️Inserting a bobbin on top loaders  ✔️Inserting a bobbin on front loaders BLOCK 3 - SEW A SUNGLASSES CASE ✔️Practise what you’ve learned & achieve your first little project make ✔️Learn all about backstitch & why it’s important BLOCK 4 - ALL THE HELP YOU'LL NEED ✔️How to solve stitching issues ✔️Choosing & changing needles ✔️Getting unstuck ✔️Looking after your machine LEARNING TO SEW HAS COUNTLESS BENEFITS….. Sewing helps to extend focus & concentration. As we must concentrate for longer periods of time. It’s great for those who struggle to stay focused. It reduces time spent on social media. Instead of scrolling we use our hands creatively making. Sewing promotes good mental health. It increases self-esteem through empowerment & creativity. It makes us happy! Dexterity & hand strength improve. Cutting, pinning & making are ways of strengthening hands our tools for life! We help to save the planet by extending the life of clothes. Clothing won’t end up in landfill if we upcycle it. Extending the life of clothes by 9 months reduces their carbon footprint by 20-30% It teaches us how to save money. It’s a useful life-skill we can use to alter, update, customise, remake or repair instead of buying new things. It’s such a great feeling to be able to say “ I made it myself” WHAT DO I NEED? Not that much!  You’ve probably got most things at home already. ✂️🧵📍✏️🎧👖📄📏 You can learn at your own speed at home or sew with your friends It’s much cheaper than attending classes MEET YOUR INSTRUCTOR…..AMANDA RILEY  Amanda Riley is a Fashion Designer & environmentalist. She has been teaching complete beginners the art of diy fashion and eco-sewing since 2009. After realising the horrendous environmental impact of fashion she started her masterclass workshops at The Fashion Factory, for 8-16 year olds as an antidote to fast fashion.  “ I saw an increase in social media use & the reduction of practical & creative subjects in schools. Many children are missing out on life skills, creativity, dexterity & the ability to focus. I felt I had to do something”  “My eco-sewing programme focuses on learning via upcycling unwanted textiles into cool new stuff. The products & video lessons are designed to keep young people engaged and coming back for more. I’ve ripped up the sewing rule books and introduced a new way of learning this hugely rewarding life skill.”  Her students have appeared in Vogue, in the Fashion Factory book (Amazon) & many have gone on to study for creative careers. She was selected as a top 100 changemaker in 2021 by the Big Issue.

The Personal Training & Fitness Instructor Course is designed to help learners gain a solid understanding of the fitness industry and how to master various strength training and cardio workouts. The science behind fitness will also be explored, including how the body builds muscle and the functions of the metabolic system. This course is for beginners who wish to develop their practical knowledge of everyday exercise and workout plans. It also provides mental exercise, tips and tricks to stay motivated on their fitness journey. Learning Objectives: Gain an in-depth understanding of the muscular system and how the body builds muscle Learn a wide range of workouts for toning the body, building muscle and increasing stamina Get tips and advice on how to stay motivated and inspire others to achieve their goals Understand how the body's metabolism works and how it helps to burn fat Who is this Course for? Personal Training & Fitness Instructor Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Personal Training & Fitness Instructor Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99 Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module 01 What Do I Need 00:06:00 Girth Measurements 00:08:00 Muscular System 00:21:00 Application and Dedication 00:04:00 Steady State 00:01:00 Whey Protein 00:04:00 BCAA - Branch Chain Amino Acids 00:04:00 Creatine 00:03:00 Glutamine 00:03:00 Caffeine 00:12:00 Module 02 Bench Step-UPS FREE 00:01:00 Bench Press 00:01:00 Incline Barbell Bench Press 00:01:00 Close Grip Barbell Bench Press 00:01:00 Bench Dips 00:01:00 Module 03 Dumbbell Reverse Flyes 00:01:00 Dumbbell Incline Press 00:02:00 Dumbbell Split Squats 00:01:00 Dumbbell Incline Flys 00:01:00 Dumbbell Pullover 00:02:00 One Arm Dumbbell Row 00:01:00 Dumbbell Alternating Curl 00:01:00 Module 04 Lying Leg Curl 00:01:00 Preacher Curl 00:01:00 Hammer Curls 00:01:00 Incline Biceps Curls 00:01:00 Concentration Curls 00:01:00 Module 05 Standing Calf Raise 00:01:00 Seated Calf Raise 00:01:00 Side Plank Raises 00:01:00 Hanging Knee Raise 00:01:00 Front Plate Raise 00:01:00 Seated Lateral Raises 00:01:00 Module 06 Military Press 00:01:00 Leg Press 00:01:00 Standing Shoulder Press 00:01:00 V-bar Tricep Pressdown 00:01:00 Barbell Overhead Press 00:01:00 Standing Overhead Triceps Press 00:01:00 Standing Arnold Press 00:01:00 Tricep Dips 00:01:00 One Arm Triceps Extension 00:01:00 Module 07 Walking Lunges 00:01:00 Side Lunges 00:02:00 Barbell Split Lunges 00:01:00 Forward Lunges 00:01:00 Skull Crushers 00:01:00 Cable Crunch 00:01:00 Bicycle Crunches 00:01:00 Module 08 Tbar Rows 00:01:00 Seated Row 00:01:00 Upright Rows 00:01:00 Deadlifts 00:02:00 Bend Over Barbell Bow 00:01:00 Good Mornings 00:01:00 Hip Thrusts 00:01:00 Leg Extension 00:01:00 Module 09 Pushups 00:01:00 Straight Arm Pushdown 00:01:00 Sumo Squats 00:01:00 Jump Squat 00:01:00 Front Squat 00:02:00 Pull-Ups 00:02:00 V-bar Pulldown 00:01:00 Reverse Grip Pulldowns 00:02:00 Module 10 Side Planks 00:01:00 Plank Up/Downs 00:01:00 Glute Bridge 00:02:00 Ball V-UPS 00:01:00 Sumo Deadlifts 00:02:00 Windmills 00:01:00 Face Pulls 00:01:00 Mountain Climbers 00:01:00 High Knees 00:01:00 One Legged Deadlift 00:01:00 Skaters 00:01:00 Back Hyperextensions 00:01:00 Jack knife Sit-Up 00:01:00 Jump Rope 00:01:00 Box Jumps 00:01:00 Glute Kickbacks 00:01:00 Standing Hip Adduction 00:01:00 FAQs What is a Pre-Workout Meal 00:01:00 How Long Should I Rest? 00:01:00 Busy Traveler? You Can Fit Exercise into your Trips 01:00:00 What is Active Rest? 00:02:00 Should I Drink Alcohol? 00:01:00 I See Other People Lifting Alot More Weight 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Personal Trainer (Fitness Instructor) Training Course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Personal Trainer (Fitness Instructor) Training Course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Personal Trainer (Fitness Instructor) Training Course and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Personal Trainer (Fitness Instructor) Training Course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Personal Trainer (Fitness Instructor) Training Course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Personal Trainer (Fitness Instructor) Training Course will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01 What Do I Need 00:06:00 Girth Measurements 00:08:00 Muscular System 00:21:00 Application and Dedication 00:04:00 Steady State 00:01:00 Whey Protein 00:04:00 BCAA - Branch Chain Amino Acids 00:04:00 Creatine 00:03:00 Glutamine 00:03:00 Caffeine 00:12:00 Section 02 Bench Step-UPS 00:01:00 Bench Press 00:01:00 Incline Barbell Bench Press 00:01:00 Close Grip Barbell Bench Press 00:01:00 Bench Dips 00:01:00 Section 03 Dumbbell Reverse Flyes 00:01:00 Dumbbell Incline Press 00:02:00 Dumbbell Split Squats 00:01:00 Dumbbell Incline Flys 00:01:00 Dumbbell Pullover 00:02:00 One Arm Dumbbell Row 00:01:00 Section 04 Lying Leg Curl 00:01:00 Preacher Curl 00:01:00 Hammer Curls 00:01:00 Incline Biceps Curls 00:01:00 Concentration Curls 00:01:00 Section 05 Standing Calf Raises 00:01:00 Seated Calf Raise 00:01:00 Side Plank Raises 00:01:00 Hanging Knee Raise 00:01:00 Front Plate Raise 00:01:00 Seated Lateral Raises 00:01:00 Section 06 Military Press 00:01:00 Leg Press 00:01:00 Standing Shoulder Press 00:01:00 V-bar Tricep Pressdown 00:01:00 Barbell Overhead Press 00:01:00 Standing Overhead Triceps Press 00:01:00 Standing Arnold Press 00:01:00 Tricep Dips 00:01:00 One Arm Triceps Extension 00:01:00 Section 07 Walking Lunges 00:01:00 Side Lunges 00:02:00 Barbell Split Lunges 00:01:00 Forward Lunges 00:01:00 Skull Crushers 00:01:00 Cable Crunch 00:01:00 Bicycle Crunches 00:01:00 Section 08 Tbar Rows 00:01:00 Seated Row 00:01:00 Upright Rows 00:01:00 Deadlifts 00:02:00 Bend Over Barbell Bow 00:01:00 Good Mornings 00:01:00 Hip Thrusts 00:01:00 Leg Extension 00:01:00 Section 09 Pushups 00:01:00 Straight Arm Pushdown 00:01:00 Sumo Squats 00:01:00 Jump Squat 00:01:00 Front Squat 00:02:00 Pull-Ups 00:02:00 V-bar Pulldown 00:01:00 Reverse Grip Pulldowns 00:02:00 Section 10 Side Planks 00:01:00 Plank Up/Downs 00:01:00 Glute Bridge 00:02:00 Ball V-UPS 00:01:00 Sumo Deadlifts 00:02:00 Windmills 00:01:00 Face Pulls 00:01:00 Mountain Climbers 00:01:00 High Knees 00:01:00 One Legged Deadlift 00:01:00 Skaters 00:01:00 Back Hyperextensions 00:01:00 Jack knife Sit-Up 00:01:00 Jump Rope 00:01:00 Box Jumps 00:01:00 Glute Kickbacks 00:01:00 Standing Hip Adduction 00:01:00 FAQs What is a Pre-Workout Meal 00:01:00 How Long Should I Rest? 00:01:00 Busy Traveler? You Can Fit Exercise into your Trips 00:10:00 What is Active Rest? 00:02:00 Should I Drink Alcohol? 00:01:00 I See Other People Lifting Alot More Weight 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The construction industry is a multi-billion dollar industry that is continuously expanding. There can thus be no disputing the reality that it is a huge land of employment possibilities. Our Construction Management Course will assist you in achieving your goal of entering this thriving field of work. Students will be prepared to professionally manage and supervise construction projects with the information and abilities learned in this course. Project management, cost estimation, scheduling, and safety are a few subjects covered in the training modules. Participants will learn about organising and planning construction projects and managing and coordinating the efforts of contractors and other professionals engaged in the building process. In addition, significant safety considerations will be covered in training. The training will also cover crucial subjects like quality assurance and how to handle and settle construction disputes. Participants will have the knowledge and abilities necessary to oversee construction projects from inception to completion, ensuring they are finished on schedule, within the allotted budget, and to the required quality standards. This training can assist to increase the general effectiveness and performance of construction projects and guarantee adherence to industry standards. Learning Outcomes: Acknowledging project management, cost estimation, scheduling, and safety. Knowledge of preparing detailed cost estimates, schedules, and budgets for construction projects and tracking and managing project costs. Comprehending safety issues and best practices for preventing accidents and injuries on construction sites. Knowledge of quality control and how to manage and resolve construction disputes. Ability to manage construction projects from start to finish, ensuring that projects are completed on time, within budget and to quality standards. Why Prefer This Course? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01: Introduction Module 02: Project Life Cycle and Success Module 03: Cost Management Module 04: Preliminary Site Investigation and Site Organisation Module 05: Site Management Module 06: Cost Estimation Module 07: Elements and Factors influencing Cost Estimation Module 08: Planning and Management of Equipment Module 09: Construction Materials Management Module 10: Vendor Analysis Module 11: Construction Procurement Module 12: Stock Control Module 13: Supply Chain Module 14: The Main Participators Module 15: Quality Assurance and Customer Care Module 16: Legal Aspects of Contracting Module 17: Human Resources Management Module 18: Risk and Value Management Module 19: Communications, Information and Documentation of Construction Module 20: Health and Safety Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Construction Management course. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to pursue a career in construction management or project management. Experienced construction professionals looking to upgrade their skills and knowledge. Individuals interested in starting their own construction business. Architects, engineers, and other construction professionals looking to expand their knowledge in construction management. Business owners or managers looking to improve their knowledge of construction management processes. Requirements You will not need any prior background or expertise to enrol in this course. Career path Our course is going to help the learners pursue careers in the following fields - Construction Manager - £35,000 - £70,000 per year. Project Manager - £30,000 - £60,000 per year. Construction Engineer - £25,000 - £50,000 per year. Site Manager - £30,000 - £50,000 per year. Quantity Surveyor - £25,000 - £50,000 per year. Certificates Certificate Accredited by CPDQS Digital certificate - £10 Certificate Accredited by CPDQS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Bookkeeping: Bookkeeper Training Course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Bookkeeping: Bookkeeper Training Course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Bookkeeping: Bookkeeper Training Course and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Bookkeeping: Bookkeeper Training Course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Bookkeeping: Bookkeeper Training Course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Bookkeeping: Bookkeeper Training Course will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum **Quickbook** Getting Prepared - Access The Software And Course Materials Set Up Free Trial 00:03:00 The Structure of The Course - First Things First! 00:05:00 Getting Started Starting A New Company File 00:11:00 Setting Up The System Enter Opening Balances 00:02:00 Reverse Opening Balances - Accruals And Prepayments 00:06:00 Report Journal 00:05:00 Nominal Ledger Amend The Nominal Ledger 00:07:00 Report Listing The Nominal Ledgers 00:02:00 Customers Enter Customers 00:09:00 Report On Customer Contact Information 00:01:00 Suppliers Enter Suppliers 00:05:00 Supplier Contact List 00:02:00 Sales Ledger Enter Invoices 00:09:00 Invoice Entering 00:03:00 Invoice Batch 00:06:00 Post Sales Credit Notes 00:08:00 Report Showing Customer Activity 00:03:00 Aged Debtors 00:02:00 Purchases Ledger Post Supplier Invoices 00:03:00 Entering A Batch Of Supplier Bills 00:09:00 Credit Notes Suppliers 00:05:00 Reclassify Supplier Bills - Flash Bulbs Purchased 00:04:00 Supplier Account Activity Report 00:04:00 Sundry Payments Post Cheques 00:07:00 Report Showing Supplier Payments 00:01:00 Sundry Receipts Receipts From Customers 00:07:00 Report Showing Customer Receipts 00:02:00 Petty Cash Post Petty Cash Transactions And Report 00:04:00 Post Cash Payments To Ledgers 00:02:00 Enter Petty Cash Items 00:14:00 Report On Petty Cash Payments Proper 00:05:00 Post Sundry Payments 00:05:00 Report Bank Payments 00:03:00 VAT - Value Added Tax VAT Return 00:03:00 Bank Reconciliation Reconcile The Bank 00:10:00 Provide A Report Showing Any Unreconnciled Transaction 00:02:00 Payroll / Wages Post The Wages Journal 00:08:00 Posting Journal Adjustments 00:02:00 Reports Month End Adjustments 00:03:00 Month End Reports 00:06:00 Tasks Task- Clearing The Accounts 00:06:00 Task - Customer Report 00:01:00 Additional Resources Course Paper 00:00:00 Further Reading - QuickBooks Online 2014 The Handbook 00:00:00 **Xero Accounting** Getting Prepared - Access The Software And Course Materials Introduction To The Course And Your Tutor 00:04:00 Activating Your Free Trial With Xero 00:02:00 Getting Started Signing Up For The Free Trial 00:04:00 Create The Organisation 00:08:00 The Ficticious Scenario 00:02:00 Setting Up The System Add Bank Accounts To The System 00:14:00 Enter Opening Balances 00:07:00 Opening Trial Balance 00:01:00 Nominal Ledger Amend The Nominal Ledger 00:06:00 Chart Of Accounts Report 00:01:00 Customers & Suppliers Enter customers 00:07:00 Reporting Customer And Supplier Information 00:02:00 Sales Ledger Enter Invoices 00:07:00 Invoicing tips - adding logo, repeat billing 00:09:00 Entering Invoices 6574 to 6610 00:16:00 Post Credit Notes 00:03:00 Report Showing Customer Activity 00:08:00 Aged Debtors 00:02:00 Suppliers Post supplier invoices 00:09:00 Post supplier invoices 00:09:00 Enter More Supplier Invoices No 4308 Onwards 00:06:00 Credit Notes Suppliers 00:02:00 Supplier Activity Report 00:04:00 Aged Creditors Info 00:01:00 Reciepts from Customers 00:10:00 Apply Customer Credit Notes 00:05:00 Purchases Ledger Post Supplier Cheques 00:08:00 Apply Supplier Credit Notes 00:03:00 Print List Of Bank Receipts And Payments 00:01:00 Sundry Payments Post Sundry Payments 00:07:00 Make a credit card payment 00:08:00 Petty Cash Add Petty Cash Transactions - Week 1 00:16:00 Add Petty Cash Transactions - Week 2 00:12:00 Add Petty Cash Transactions - Week 3 00:07:00 Add Petty Cash Transactions - Week 4 00:09:00 Imprest System on Petty Cash 00:04:00 Print a Copy of Petty Cash Receipts and Payments 00:01:00 Bad Debt Writing Off A Bad Debt - Print Customer Statement 00:02:00 Write Off A Bad Debt 00:09:00 Credit Card Reconcile The Credit Card Statement 00:09:00 Bank Reconciliation Bank Statement As A CSV File 00:27:00 Bank Statement Closing Balances 00:11:00 Reconcile The Petty Cash 00:05:00 Payroll / Wages Wages And Salaries 00:09:00 Post the Wages Journal 00:07:00 Report Wages Journal 00:02:00 Payday 00:11:00 Pay The Two Staff 00:05:00 VAT - Value Added Tax Depreciation 00:04:00 VAT Return 00:03:00 Reports Month End Reports PnL, BS, TB 00:05:00 Payroll Unit Using Payroll 00:12:00 Setting Up Employees 00:10:00 Running Payroll - An Example 00:14:00 Conclude Recap And Next Steps 00:06:00 What happens next 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Tiny Toes Ballet offers enjoyable and inclusive dance classes for toddlers and kids in Newport, designed to nurture confidence and support development for boys and girls aged 6 months to 7 years. Through our ballet and dance programs, your child will experience the joy of dancing while developing essential skills like coordination, balance, and rhythm. Our classes also foster creativity, imagination, and self-confidence. Join us this term at Tiny Toes Ballet as we embark on summer sporting adventure in our children's ballet classes.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Investment Banking: Venture Capital Fundraising for Startups will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Investment Banking: Venture Capital Fundraising for Startups will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Investment Banking: Venture Capital Fundraising for Startups and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Investment Banking: Venture Capital Fundraising for Startups is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Investment Banking: Venture Capital Fundraising for Startups. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Investment Banking: Venture Capital Fundraising for Startups will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Welcome to the Course! Welcome to this Course on Capital Raising for Entrepreneurs 00:05:00 Section 02: Let's Get Started Right Away What types of investors are out there? 00:12:00 What is the difference between Venture Capital and Private Equity? 00:14:00 What stage is your business at? 00:14:00 How Much Money Should You Raise? 00:04:00 What is the Difference between a Pre Money and Post Money Valuation 00:01:00 Section 03: An introduction to Startups Startup Essentials - Markets 00:05:00 Startup Essentials - Profits 00:06:00 Startup Essentials - Business Plan 00:05:00 Startup Essentials - Capital 00:05:00 Startup Essentials - Value 00:06:00 Startup Essentials - Investors 00:05:00 Section Text Summary PDF for Download 00:16:00 Section 04: Do You Really Understand Venture Capitalists? Do You Really Understand Venture Capitalists? 00:14:00 Do You Match Their Criteria? 00:18:00 Four Key Questions to Ask? 00:03:00 Understanding the Investment Process 00:18:00 Section 05: How to Understand If You Are Talking to the Right Investor Introduction: Understanding Your VCs; A Case Study 00:02:00 What Type Of Investor Are You Talking To? 00:12:00 A Detailed Breakdown of Different Types of Private Equity Funds 00:05:00 What is their Ideal Investment Size? 00:06:00 What Stage Do They Invest At? 00:03:00 Stage of Business Financing from a VC Perspective 00:05:00 How Can You Define Venture Capitalists' Sector Interest? 00:03:00 What Part Does Geography Play? 00:06:00 What is meant by Style and Structure? 00:05:00 What is meant by Key Investment Criteria? 00:03:00 Section Summary: Do You Understand VCs? 00:14:00 Section 06: Looking at Things from the VC Point of View What Factors are important to VCs? 00:10:00 Considering Valuation from the VC Perspective 00:06:00 How do Investors value a Startup? 00:12:00 How do Investors Value a Series an Investment? 00:07:00 How do VCs look at your Market? 00:07:00 What do VCs think about your Product or Service? 00:09:00 How Do VCs Evaluate You and your Management Team? 00:10:00 Why is Exit Strategy important to VCs? 00:07:00 Why are Barriers to Entry important? 00:07:00 How do VCs consider your Competition? 00:04:00 What Financial Information is important to VCs? 00:03:00 What is the typical VC Decision Making Process? 00:09:00 Seed Stage VC's Decision Tree 00:05:00 Project: Evaluate Your Own Startup 00:02:00 Section 07: What Questions Should You Ask Venture Capital? 36 Questions to Ask a VC Overview 00:02:00 36 Questions to Ask a VC Part 1 - Fund Profile 00:03:00 36 Questions to Ask a VC Part 2 - Investment Style 00:02:00 36 Questions to Ask a VC Part 3 - Deal Flow 00:03:00 36 Questions to Ask a VC Part 4 - Process 00:03:00 36 Questions to Ask a VC Part 5 - Structure 00:03:00 36 Questions to Ask a VC Part 6 - Value Added 00:03:00 Key Questions That You Can Expect a VC to Ask You 00:06:00 Section 08: How to Email Venture Capital and Angel Investors How to Write an Introductory Email to an Investor 00:11:00 The Power of Forwardable Emails 00:02:00 How NOT to email investors 00:04:00 How to Find an Investors Email Address (if you don't have it) 00:09:00 Section 09: What You Need to Know to Present Your Business to Investors How to Deliver a 60 Second Pitch 00:08:00 The Sixteen Magic Words Investors Want to Hear from You 00:21:00 How to Write a One Pager for a VC 00:18:00 Top Tips on Preparing to Pitch Investors 00:12:00 How to prepare a Pitch Deck for an Investor 00:19:00 How to Prepare a Business Plan and Executive Summary 00:02:00 How to Prepare a Financing Strategy 00:02:00 Key Elements of the Financial Plan 00:11:00 Section 10: Startup Fundraising and Pitching Startup Fundraising - Getting Started 00:09:00 19 Reasons VCs May Say No 00:09:00 Communicating Your Vision 00:03:00 The Business Plan; Overview and Communication 00:07:00 Business Plan Core Contents 00:08:00 The Financial Plan 00:16:00 The Pitching Process and Investor Returns 00:08:00 Post Mortems 00:07:00 What are Investors looking for? 00:07:00 Section 11: How to Deliver Winning Presentation to Investors What do Investors Want? 00:13:00 Outline Presentation Checklist 00:19:00 What is TAM, SAM and SOM and why are they important? 00:15:00 AIDA - Why Pitching VCs Is Like Buying a Car! 00:11:00 Selling Your Pitch 00:13:00 Pitching to Win! 00:13:00 How to Run the Meeting 00:14:00 Outline Management Presentation 00:15:00 Defending Your Plan 00:17:00 ACTIVITY: Create Your Own Presentation 00:01:00 Section 12: Managing the Fundraising Process How do Venture Capitalists Source Deals? 00:06:00 How to find Angel Investors 00:08:00 How to Find Venture Capital Investors 00:02:00 BONUS: How to Find a Venture Capital Investor for Your Tech Company 00:09:00 What Happens Next? The Investment Process 00:08:00 How to Manage the Investment Process 00:08:00 Section 13: Venture Capital Term Sheets What is a Term Sheet Part 1 00:08:00 What is a Term Sheet Part 2 00:11:00 Key Concepts in Term Sheets 00:10:00 What is a Term Sheet Trying to Achieve? 00:10:00 26 Key Components in VC Term Sheets 1 -5 00:08:00 26 Key Components in VC Term Sheets 6 - 10 00:08:00 26 Key Components in VC Term Sheets 11 - 15 00:08:00 26 Key Components in VC Term Sheets 16 - 20 00:30:00 26 Key Components in VC Term Sheets 21 - 26 00:09:00 Negotiating Term Sheets: Entrepreneurs Perspective 00:09:00 Negotiating Term Sheets: VC Perspective 00:11:00 Negotiating Term Sheets: Mutual Issues of Concern 00:02:00 US Style VC Term Sheet Example 00:12:00 Section 14: Equity Crowdfunding for Entrepreneurs What is Crowdfunding? 00:03:00 The Advantages of Equity Crowdfunding for the Investor 00:14:00 The Disadvantages of Crowdfunding for the Investor 00:12:00 Section 15: How to Evaluate a Crowdfunding Opportunity? Introduction to How to Evaluate a Crowdfunding Opportunity 00:01:00 The Key Data You Need To Know For Any Opportunity 00:03:00 Let's take a look now at Management Skills 00:03:00 Management Experience is important as well 00:02:00 You must take a look at the Management's Commitment! 00:03:00 Product Market 00:03:00 So, how unique is this product? 00:03:00 What is the Competition like? 00:03:00 Does the Product have (all important) traction? 00:03:00 How profitable is the product and therefore the investment? 00:03:00 Let's take a look at the most critical factor, Cash Flow! 00:03:00 Finally, let's see what this all means for your Investment Returns 00:03:00 Discover how you can turn this information into a Methodology! 00:02:00 Let's Summarise this Section with the 10 Most Important Factors 00:02:00 Section 16: Introduction with Andrew Monk, CEO iolight about his Crowdfunding Experience Introduction 00:05:00 Why did you go for Equity Crowdfunding? 00:04:00 What did you do early on to ensure success? 00:03:00 How did you go about lining up your 25% 00:02:00 Did you set about trying to collect email addresses? 00:03:00 Let's have the Investor Conversation 00:06:00 Are there any mistakes looking back you may have made? 00:08:00 So what is it like by the end of week three? 00:07:00 How does Crowdcube get the money to you? 00:09:00 Are there any other tools you used that you can recommend? 00:04:00 Bonus: Discussion about Campaign Videos 00:04:00 Bonus: Detailed Notes on this Section to Download - PDF Attached 00:16:00 Section 17: Summary and Wrap Up Course Summary and Wrap Up 00:03:00 Section 18: Additional File Additional File 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00