1511 Design courses in London

Junos Intermediate Routing training course description This course provides students with intermediate routing knowledge and configuration examples. The course includes an overview of protocol-independent routing features, load balancing and filter-based forwarding, OSPF, BGP, IP tunneling, and high availability (HA) features. Junos Intermediate Routing (JIR) is an intermediate-level course. What will you learn Describe typical uses, configure & monitor static, aggregate, and generated routes. Configure and share routes between routing instances. Explain the operations of OSPF. Describe BGP and its basic operations. Configure and monitor GRE and IP-IP tunnels. Junos Intermediate Routing training course details Who will benefit: Engineers responsible for configuring and monitoring devices running the Junos OS. Prerequisites: Intro to the Junos Operating System Duration 2 days Junos Intermediate Routing training course contents Protocol-Independent Routing Static Routes Aggregated Routes Generated Routes Martian Addresses Routing Instances Lab 1 Protocol-Independent Routing Load Balancing and Filter-Based Forwarding Overview of Load Balancing Configuring and Monitoring Load Balancing Overview of Filter-Based Forwarding Configuring and Monitoring Filter-Based Forwarding Lab 2 Load Balancing and Filter-Based Forwarding Open Shortest Path First Overview of OSPF Adjacency Formation and the Designated Router Election OSPF Scalability Configuring and Monitoring OSPF Basic OSPF Troubleshooting Lab 3 Open Shortest Path First Border Gateway Protocol Overview of BGP BGP Attributes IBGP Versus EBGP Configuring and Monitoring BGP Lab 4 Border Gateway Protocol IP Tunneling Overview of IP Tunneling GRE and IP-IP Tunnels Implementing GRE and IP-IP Tunnels Lab 5 IP Tunneling High Availability Overview of High Availability Networks Graceful Restart Graceful RE Switchover Nonstop Active Routing BFD VRRP Lab 6 High Availability Appendix A: IPv6 Introduction to IPv6 Routing Protocol Configuration Examples Tunneling IPv6 over IPv4 Lab 7 (Optional) IPv6 Appendix B: IS-IS Overview of IS-IS Overview of IS-IS PDUs Adjacency Formation and DIS Election Configuring and Monitoring IS-IS Basic IS-IS Troubleshooting Lab 8 (Optional) IS-IS Appendix C: Routing Information Protocol Introduction to RIP RIP Configuration Examples Monitoring and Troubleshooting RIP

3G training course description This course is designed to give the delegate an understanding of the technologies used within a 3G UMTS mobile network. During the course we will investigate the UMTS air interface and the use of Wideband-Code Division Multiple Access (WCDMA) to facilitate high speed data access, together with HSPA to offer mobile broadband services. We will describe the use of soft handover rather than hard handover procedures and soft capacity sharing. The course includes a brief exploration of the UMTS protocol stack and the use of PDP Context and QoS support features. What will you learn Explain the 3G UMTS architecture. Describe the role of a Drifting & Serving RNC. Explain the use of ARQ & HARQ for mobile broadband. Describe how IMS integrates into the architecture. Describe the use of Media Gateway Controllers. Identify the temporary identities used within 3G UMTS. 3G training course details Who will benefit: Anyone working within the telecommunications area, especially within the mobile environment. Prerequisites: Mobile communications demystified Telecommunications Introduction Duration 2 days 3G training course contents D3GPP specifications 3GPP standards body, Evolution path, Frequency and bandwidth, Conceptual model, UMTS general architecture, UTRAN architecture & radio access bearer. CDMA principles CDMA principle, Code characteristics, Code requirements. CDMA requirements Synchronization, Power control, Soft handover, Rake receiver, Antenna consideration, Multi-user detection. Radio interface protocol architecture Access stratum & non-access stratum, Overall protocol structure, Logical and transport channels, Physical channels, Protocol termination. Layer 2 Protocols Medium Access Control (MAC) Protocol, Radio Link Control (RLC) Protocol, Packet Data Convergence Protocol (PDCP) protocol, Radio Interface for Broadcast/Multicast Services. Radio Resource Control (RRC) Protocol RRC Architecture, RRC Protocol State, Broadcast of information, RRC connection management, Radio bearer management, RRC connection mobility functions, Power control, Ciphering and Integrity. Mobile procedures Mobility management states and transitions, UMTS identities, Procedures in Idle mode (location updates, cell selection/ re-selection), Circuit-switched call set-up, Packet-switched context activation and context preservation, Data transfer initialization, Soft-handover procedure. Introduction to HSPA The need for high speed data, Fast HARQ, Improved scheduling, Additional channels, Soft combining, HS-DSCH codes, Uplink HSPA vs downlink HSPA, Full HSPA, Use of MIMO, Enhanced CELL_FACH.

The NVQ Level 3 Diploma in Insulation and Building Treatments provides a nationally recognised qualification for those working in the construction and the built environment sector and specialise in one or more of the following categories: External Wall Insulation Room in the Roof Park Homes Hybrid Wall Insulations Insulating Framed Sections The qualification modules will be discussed and agreed upon with each individual candidate to ensure that the qualification will be suited to your job role and will be achievable in order to demonstrate their competence and become eligible for the Gold CSCS Card. Each candidate will be allocated a designated and qualified assessor to provide support throughout the qualification and provide information, advice and guidance to candidates in order that they can achieve the qualification. If you require further information or are looking to undertake this qualification, please contact us. CSCS Cards Candidates can undertake the CSCS test and obtain the red (Provisional) CSCS card on signing up for various qualifications. The red card can usually be obtained within 7 to 14 days and can be used to access the construction sites for a period of 12 months. On completion of the qualification, you will receive a full advanced craft, 5 year, CSCS card.

This is a theoretical and practical introductory group tuition during which you will be taught common, essential leather crafting and basic sewing techniques.You will be taught how to correctly use hand tools, how to hand sew leather and understand the most common finishing techniques used in bag and accessory making.You will learn about different types of leather and understand how to select the correct type of material(s) for your project. You will receive an overview of the technical aspects of working with leather and constructing bags and accessories such as preparing, marking, cutting, gluing, reinforcing, debossing and more.You will produce your own samples of work to take home with you.You will receive relevant, useful and informative handouts as well as lists of leather and tool suppliers.This is a professional course delivered by a prototype maker and manufacturer, with the aim of providing an overview and hands-on experience on more common leather working practices.   At the end of the tuition you will have:– Gained an understanding of leather types and tanning methods– Understood what it means to work with different leather types and thicknesses and have the ability to source and select the correct tools and materials for your projects.– Gained confidence in using specific tools for preparing, marking, finishing and cutting leather.– Understood and practiced leather craft techniques such as beveling and burnishing techniques– Learnt basic leather hand sewing techniquesWHAT WILL BE TAUGHT?Below is a list of topics covered during the classes:– Understanding leather: overviews on types of leather, tanning, finishings and best use– Vegan leathers: an overview on different types and features– Understanding the importance of choosing the right materials for your project and the right tools for your materials– Leather preparing, pattern placement and marking on leather– Cutting complex shapes using a variety of tools– Using leather punches– Understanding the use of skiving, beveling and grooving– Finishing leather edges: painting vs burnishing– Using various leather glues and tapes– Understand the use of reinforcements, fusings and stabilisers to back leather– To learn basic leather hand sewing techniques– To understand the tools and materials used in saddle stitching– Prototyping and manufacturing leather goods: mentions of different working methods, machines and tools   IMPORTANT TO KNOW:We will always try to cover as much on the syllabus as possible and depending on your ability and previous experience, we might not be able to complete the program or we might instead be able to teach you additional techniques relating to the above listed topics, such as:– Understanding fittings, closure types, fastening techniques and tools: sam browns, magnets, pop buttons, eyelets, etc– Sew and finish simple zips styles, handles and straps– Understanding options and the construction of how to line bags and accessories INCLUDED IN THE COURSE:You will be provided with useful digital and paper handouts which contain:– A list of tools and materials used during the lesson(s), including a description of what they are and how they are used– A list of recommended suppliers for both leather and fittings (physically in London and online)– A glossary containing information about leather types and characteristics WHAT ARE THE ENTRY REQUIREMENTS?This course is suitable for total beginners, beginners with some experience and intermediate.You should be able to use measurements and understand verbal and written English instructions.   ARE THERE ANY OTHER COSTS? IS THERE ANYTHING I NEED TO BRING?Materials are included.Feel free to bring a notepad, if you would like to take some notes, we will provide the rest. HOW LONG IS THIS TUITION?:This tuition will require up to 6.5 hours to complete.We aim to provide customised and high quality tuition services and by only allowing up to 6 students at a time, we are able to focus on each person needs and interests.As every student has a different level of ability and previous experience, this course might lead some students to complete the core aspects of the lesson in a shorter time frame than others.Students who complete the course early will be welcome to stay and use the studio facilities to exercise on the topics of the lesson.

About this Training A variety of factors such as prices for crude oil and natural gas, liability exposure, and relations with host countries, present an opportunity for investors looking to acquire assets without taking on elements of exploration and market risk. Conversely, operators want to ensure that they are in the best position to monetise the disposal of interests in their portfolios. The material in this course covers the range of considerations that occur in the sale and purchase of upstream oil and gas properties. They include structuring (asset sale, share transfer, merger, interest swaps, and farm-outs), process (tender, direct negotiation, due diligence, preliminary and final agreements, closing and post-closing adjustments) and how funding is structured (credit agreements and reserve base lending). Training Objectives Upon completion of this course, participants will be able to: Plan and prepare for the sale or purchase of upstream oil and gas properties Select and structure the type of transaction best suit to the position of the Buyer and Seller Conduct and evaluate the commercial, operational, and legal aspects of due diligence Negotiate and document the terms and conditions contained in sale and purchase agreements for oil and gas properties Conduct post-closing adjustments in the sale and purchase of operating properties Assist in the negotiation of credit arrangements to fund the purchase of oil and gas properties Target Audience This course has been specifically designed for commercial, operating, legal and financial professionals involved in the sale and purchase of upstream oil and gas properties whose roles include: Conducting tenders for the sale of exploration and operating interests Performing due diligence reviews Negotiating preliminary and definitive agreements Arranging credit agreements and other types of funding Course Level Basic or Foundation Trainer Your expert course leader is an international legal expert in petroleum law who is based in Scotland. He received the degrees of Juris Doctor from the University of Wyoming and LLM-Energy Law from the University of Utah. He has been listed in the Guide to the World's Leading Energy and Natural Resources Lawyers. In over 30 years of practice, he has been chief legal officer in petroleum companies, consultant to development banks and aid programmes, and law professor. His private sector experience included positions as General Counsel of the Petroleum Corporation of New Zealand and Chief Legal Officer for Sinclair Oil Corporation in the United States. He has been a consultant to the Asian Development Bank, The World Bank and the European Investment Bank on petroleum sector policy, gas sales agreements, and production sharing contracts. This has included assignments in Cambodia, Bangladesh, India, Indonesia, Laos, Pakistan, Papua New Guinea, Philippines, and Vietnam. Your expert course leader has been an adviser and trainer on negotiations for various petroleum companies including BP, BG Group, Gazprom, KazMunayGas, Perushaan Gas Negera, Pertamina, PETRONAS, Philippine National Oil Corporation, Total, Shell and Statoil. He was appointed by Economic Community of West African States (ECOWAS) as the lead negotiator on behalf of four West African governments for the West African Gas Pipeline Project. His academic credentials include an appointment as Distinguished Visiting Professor for Oil & Gas Law at the University of Wyoming. He is currently Honourary Professor for International Petroleum Law at the University of Dundee Centre for Energy, Petroleum & Mineral Law and Policy. At CEPMLP, he has been the Course Director and principal instructor for seminars on Petroleum Industry Negotiations, Petroleum Service Contracts, Gas Industry Contracts, and Downstream Petroleum Law. He is the course author of International Comparative Petroleum Law. His publications include A Framework for Negotiating and Documenting International Petroleum Transactions and A Framework for Negotiating and Managing Production Sharing Contracts and Related Agreements. His academic work has been published in the Land and Water Law Review, Tulsa Law Journal and Journal of Comparative and International Law. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

About this Training Course This 4 full-day Maintenance and Reliability Masterclass course will provide Maintenance and Reliability personnel with a full explanation of the Award-winning Model of Excellence for maintenance. This is top tier training that has also been designed to equip participants with practical skills to take back to work. The course enables participants to develop a strategy to achieve outstanding maintenance and reliability performance for their own workplace. This course is aligned with SMRP* best practices and the CMRP exam. It provides an opportunity for participants to sit for an examination+ on the final day of the course. Your facilitator for this course is a fully qualified CMRP professional, an approved SMRP Proctor, authorised to conduct CMRP exams and a globally respected maintenance consultant and best practice trainer. +Exam fees are not inclusive in the course fees. *SMRP refers to Society of Maintenance and Reliability Professionals. PetroEdge is not affiliated with SMRP. Training Objectives By the end of this course, participants will be able to: Appreciate the content and underlying principles of our maintenance Model of Excellence o How to develop a strategy for outstanding maintenance and reliability performance o Developing reliability methodologies and programmes to drive performance o Options and tools to improve reliability at equipment level o Leadership skills and improving organisation and human performance o Work with management with an overview of the latest practice in planning scheduling and control Describe how maintenance can become a more strategic and influential function Use the Carcharodon model of excellence and class leading methodologies for improving maintenance and reliability Target Audience This course will benefit: Maintenance managers Reliability professionals Experienced supervisors Planners Project engineers Operations managers Functional specialists Course Level Basic or Foundation Training Methods Course methodology of this training course: Other than world-class visuals and slides, this course will include a high level of interaction between the facilitator and participants and group discussion among the participants themselves. There will be a number of case studies to demonstrate key points and also a minimum of one workshop exercise each day to give participants the chance to apply learning and appreciate key aspects of best practice. Participants will also have the chance to share examples from their own experience, discuss real problems they are facing and develop actions for improvement when they return to work. Examples of the exercises that are used in this course are as follows: Exercise: Understanding the challenges and seeing the opportunities Exercise: Developing a strategy Group Exercise: Selecting maintenance plans Group exercise: Case study failure Group exercise: Planning work Trainer Your expert course leader is an award-winning consultant and trainer with 30 years' experience in maintenance and reliability improvement. He has worked across five continents, in a wide variety of environments from the world's largest oil refinery to a small drinks production line. He has 10 years of maintenance management experience in the process industry, so he brings a very practical approach to training. He moved into consulting with ABB Eutech as their global maintenance specialist where he led maintenance and reliability best practice panels, delivered a wide range of maintenance improvement projects and trained other consultants. He is a fully qualified CMRP professional, an approved SMRP* Proctor, authorised to conduct CMRP exams and a globally respected maintenance consultant and best practice trainer. He founded his consultancy and training business in 2002 to focus on maintenance and reliability improvement. As part of this, he developed a range of maintenance 'models of excellence' with inputs from authors, international lecturers and some of the world's leading consultants and operators. His work has been recognised as being at the leading edge of industry best practice, winning independent awards such as the UK Chemical Industries Association 'Excellence in Engineering' award. He remains close to the industry as a respected specialist helping operating companies to achieve changes in performance. This ongoing field work enables him to continue to refine and extend best practice and the learning from this is continually fed into his training. His unique experience of facilitating two major turnarounds when the Coronavirus escalated into lockdown have given him a unique insight into how events of this type can disrupt maintenance. Moreover, his involvement in developing management processes and leading a Coronavirus response on a major industrial asset means he can talk with direct experience about how to cope and innovate in this global pandemic. He is also the expert course leader for the following courses offered by PetroEdge: Preventive and Predictive Maintenance Effective Plant Turnaround Management POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Administering Microsoft SQL Server course description This course provides students with the knowledge and skills to maintain a Microsoft SQL Server database. The course focuses on how to use SQL Server 2016 product features and tools related to maintaining a database. Note: This course is designed for customers who are interested in learning SQL Server 2014 or SQL Server 2016. It covers the new features in SQL Server 2016, but also the important capabilities across the SQL Server data platform. What will you learn Describe core database administration tasks and tools. Configure SQL Server databases and storage. Import and export data. Monitor SQL Server. Trace SQL Server activity. Manage SQL Server security. Audit data access and encrypt data. Administering Microsoft SQL Server course details Who will benefit: Individuals who work with SQL Server databases. Individuals who develop applications that deliver content from SQL Server databases. Prerequisites: Introduction to data communications & networking. Duration 3 days Administering Microsoft SQL Server course contents Introduction to SQL Server administration Database administration, SQL Server platform, database management tools and techniques. Hands on SQL Server Management Studio, sqlcmd Windows PowerShell with SQL Server. Working with databases and storage Data storage with SQL Server, managing storage for system databases, managing storage for user databases, moving database files, configuring the buffer pool extension. Hands on Configuring tempdb storage, creating databases, attaching a database. Importing and exporting data Transferring data, importing and exporting table data, copying or moving a database. Hands on import and export wizard, bcp utility, BULK INSERT statement, OPENROWSET function. Monitoring SQL Server 2014 Monitoring SQL Server, dynamic management views and functions, performance monitor. Hands on Baseline metrics, monitoring a workload. Tracing SQL Server activity Tracing workload activity, using traces. Hands on Capturing a trace in SQL Server profiler, generating tuning recommendations. Managing SQL Server security SQL Server security, server-level security, database-level principals, database permissions. Hands on SQL Server security. Testing access.

Oracle SQL training course description The Oracle SQL course is designed to give delegates practical experience in writing SQL statements and scripts using Oracle SQL. The basic SELECT statement, the use of SQL functions and the basic table and view handling statements are introduced. What will you learn Create SQL statements to query database tables. Use standard aggregate functions and related SELECT statement clauses. Join Tables. Use basic subqueries and the set operators. Use numeric, character and date functions. Use conversion and other miscellaneous functions. Use SQL parameters. Use complex subqueries. Create and alter tables and views. Insert, update and delete rows in database tables. Manage sequences and synonyms. Oracle SQL training course details Who will benefit: Anyone who needs to use and understand Oracle SQL to query and update data in an Oracle database. Prerequisites: None. Duration 3 days Oracle SQL training course contents Retrieving data with the SELECT statement The SELECT statement, The SELECT and FROM clauses, Conditions and the WHERE clause, Other conditional operators, Logical operators, The ORDER BY clause, Column aliases, Arithmetic expressions, Precedence of operators. Aggregate functions Overview of built In aggregate functions, The GROUP BY clause, The HAVING clause. Joining tables Overview of table joins, Inner joins, Table aliases, Outer joins, Self joins, ANSI standard joins. Basic subqueries and set operators Overview of subqueries, Basic subqueries, Set operators, The union, intersect and ,minus operators. Numeric, character and data functions Function types, Using the table dual to try out functions, Numeric functions, Character functions, String concatenation, Date arithmetic and date functions. Conversion and miscellaneous functions Conversion functions, The NVL and NVL2 functions, The DECODE function, CASE expressions, The COALESCE and NULLIF functions. SQL parameters Command line substitution parameters, The accept command, The define and undefine commands. Complex subqueries Subqueries usage, In-line views, Top-N queries, Subqueries with joins, Multi column subqueries, Correlated subqueries, Subquery rules, Using the ANY, ALL and SOME operators. Managing data Inserting rows, Updating rows, Deleting rows, Verifying updates, Transaction control, Commit and rollback, Savepoints, Commits and constraints, Amending data in SQL developer. Managing tables Creating tables, Specifying constraints, Altering tables, columns and constraints, Dropping tables, columns and constraints, Recovering dropped tables, Copying tables. Managing indexes and views Creating indexes, Dropping indexes, Listing indexes, Creating and using views, Dropping views, Listing views. Managing sequences and synonyms Create a sequence, View sequence details, Create a synonym, List synonyms.

Definitive Segment Routing course description This Segment Routing (SR) training course is a comprehensive program designed to equip network professionals with the knowledge and skills needed to implement and manage SR in modern networking environments. Segment Routing is a cutting-edge network architecture that enhances network flexibility, scalability, and efficiency. This course offers in-depth coverage of SR principles, protocols, and practical implementation techniques. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment. What will you learn Explain packet paths when implementing SLB. Explain how Segment Routing works. Explain the relationship between SR and MPLS. Use SR for Traffic Engineering. Troubleshoot Segment Routing. Implement TI-LFA using Segment Routing Definitive Segment Routing course details Who will benefit: This course is ideal for network engineers, architects, and administrators who want to stay up-to-date with the latest networking technologies and enhance their expertise in Segment Routing. Prerequisites: Concise MPLS for engineers Duration 3 days Definitive Segment Routing course contents Introduction to Segment Routing (SR) What is SR? Source based routing, SPRING, history, segments, why SR? SR benefits.SR usage: Traffic Engineering, Shortest path, local protection. Relationship between SR and MPLS, SRv6. Hands on Investigating the base network. Segment Routing architecture SR domains, SR paths, SR segments. Segment types. Segment IDs, combining segments, IGP extensions, control plane components. Hands on Configuring SR, exploring how SR works, Segment Routing protocols SR-MPLS. MPLS label stack operations. Segment Routing Global Block (SRGB). SRLB. IS-IS and OSPF extensions for SR. Prefix segments, adjacency segments. SRGB/IGP interactions. Multidomain SR policies. SPF, Strict SPF. Hands on Analysing IGP SR extension operation. Investigating the SRGB. Segment Routing Traffic Engineering RSVP-TE versus SR-TE. SR policies. Anycast and binding SIDs. SR flexible algorithm flex-algo, Performance measurement delay. Hands on Optimising network paths for various applications. SR integration with 'older' technologies MPLS and LDP integration with SR. Hands on Integration. Topology Independent Loop Free Alternative Classic LFA and IP/MPLS protection mechanisms. TI-LFA protection options. Hands on TI-LFA operation with SR and LDP traffic. Scenarios SDN. Managing SR with SR controllers. Analyse, optimise, automate. Network slicing. BGP peering segments Path Computation Elements, BGP Link State. BGP prefix segments, BGP peer segments. Egress peer engineering. SR enabled VPNs. Hands onBGP segment routing. Troubleshooting Segment Routing IP toolkit: ping and traceroute. MPLS toolkit: MPLS ping, MPLS echo request/reply, MPLS ping, MPLS traceroute and path discovery. Router show commands. Hands on Used throughout the course during exercises. SRv6 Note this is an optional extra day. See our one day SRv6 course for details. IPv6 headers review, routing headers, IPv6 segment, SRv6 segment Identifiers. IPv6 Segment Routing Header. SRH procedures. Hands on Configuring SRv6, Analysing SRv6 operation.

ITIL® 4 Specialist: Drive Stakeholder Value The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider