This 2 - 2-5 hour course is designed is designed to provide parents and carers with the opportunity to: Develop the basic skills and knowledge needed to deal with a wide range of emergency paediatric First Aid situations, which could arise when looking after babies and children. The course can take place in in a community group or in the comfort of your home, with family and friends who maybe caring for your child or they may have children of their own. The course can be booked during the week, week nights or weekends, with or without children present. The idea is to bring the skills and knowledge to you, in your normal routine.
Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong
The ability to identify and respond to changing trends is a hallmark of a successful business. Whether those trends are related to customers and sales, or to regulatory and industry standards, businesses are wise to keep track of the variables that can affect the bottom line. In today's business landscape, data comes from numerous sources and in diverse forms.
In the past, popular thought treated artificial intelligence (AI) as if it were the domain of science fiction or some far-flung future. In the last few years, however, AI has been given new life. The business world has especially given it renewed interest. However, AI is not just another technology or process for the business to consider - it is a truly disruptive force.