35851 Design courses in Mountsorrel delivered Online

Register on the Food Safety and Hygiene Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Food Safety and Hygiene Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Food Safety and Hygiene Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Food Safety and Hygiene Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Food Safety and Hygiene Training Module 01: Introduction to Food Safety 00:07:00 Module 02: Roles and Responsibilities of a Food Supervisor and Policies 00:06:00 Module 03: Laws and Legislation 00:08:00 Module 04: Introduction to Food Safety Management Systems (FSMS) and HACCP 00:06:00 Module 05: Implementation and Tools of FSMS 00:06:00 Module 06: Food Poisoning Causes 00:07:00 Module 07: Detecting and Preventing Contamination 00:07:00 Module 08: Hazard Control 00:05:00 Module 09: Food Poisoning in Detail and Illnesses 00:06:00 Module 10: Food Toxins and their Prevention 00:07:00 Module 11: Food Handling Risks and Practices 00:05:00 Module 12: Temperature Control 00:06:00 Module 13: Recording Temperatures 00:04:00 Module 14: Spoilt Food and its Prevention 00:08:00 Module 15: Design Aspects of Food Premises 00:07:00 Module 16: Waste Disposal, Cleaning and Disinfection 00:06:00 Module 17: Pest Management 00:08:00 Module 18: Training and Supervising Staff Effectively 00:05:00 Mock Exam Mock Exam- Food Safety and Hygiene Training 00:20:00 Final Exam Final Exam- Food Safety and Hygiene Training 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This course offers a deep dive into the marketing mix, dissecting each of the Four P's and their interconnectedness with product life cycles. Participants will analyze how marketing decisions influence product features, pricing strategies, supply chain management, and integrated marketing communication, gaining a holistic understanding of modern marketing dynamics. After the successful completion of the course, you will be able to learn about the following, Define and explain the concept of the marketing mix. Define and elaborate on each of the Four P's: Product, Price, Place, and Promotion. Explore how the Four P's relate to different stages of the product life cycle. Examine how marketing decisions impact the product itself, including features, design, and branding. Evaluate how marketing strategies affect pricing decisions, such as setting initial prices, discounts, and pricing adjustments. Define the concept of the supply chain and its significance in marketing. Analyze how efficient supply chain management can impact product availability, distribution, and customer satisfaction. Define integrated marketing communication (IMC) and its role in modern marketing. Examine the components of IMC, including advertising, public relations, sales promotion, personal selling, and digital marketing. From defining the marketing mix to exploring supply chain significance and integrated marketing communication, this course covers the essentials. Participants will examine pricing decisions, product life cycle stages, and the components of integrated marketing communication, preparing them to navigate complex marketing landscapes strategically.   Dive into the intricacies of the marketing mix with this course, dissecting each Four P - Product, Price, Place, and Promotion - and understanding their impact on product life cycles. Participants will gain insights into supply chain management and integrated marketing communication, emerging equipped to make strategic marketing decisions across diverse aspects of the field. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding The Marketing Mix Self-paced pre-recorded learning content on this topic. Understanding the Marketing Mix Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Product Manager Pricing Strategist Distribution Coordinator Promotion Specialist Supply Chain Analyst Marketing Communication Manager Branding Consultant Digital Marketing Coordinator Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Learn the correct and effective techniques with your massage therapist course Practical Training with Experts Learn everything you need to know about personal training from experienced tutors. Learn how to create training plans that work to keep your clients happy and achieve their goals.The course is taught by experts with years of experience in personal training who will coach and support you along the way. With the help of our award-winning experts, this course offers everything you need to know to kick-start your personal training career. Gain confidence and build your skills in a stress-free way. Help transform lives by giving your clients the opportunity to live a healthier lifestyle and earn money in the process! Gain practical skills and receive a certificate that will help you make a career as a personal trainer. Download training plans prepared by experts directly from the interactive course platform. This course is for you if you already have basic training knowledge and want to take it to the next level to become a professional trainer. This is a comprehensive training program that will equip you with new, practical skills and the ability to design unique programs based on your client’s abilities and goals. You’ll also learn proven results-oriented techniques and research-based methods. Through effective communication methods and goal setting, you will learn how to build a strong client-coach relationship. You will discover from our experts the top tricks to rocket your success as a personal trainer! You can complete the personal trainer course entirely through the Kemp Center platform from the comfort of your own. Learn how to become a personal trainer! Besides the extensive factual knowledge presented in an easy-to-learn format, the trainer course also includes practical modules with exercises and training, through which you will see how top professionals train their clients. You will complete exercises and workouts independently to develop the necessary skills. Also included in the course package are tests and exams, engaging multimedia presentations, reference materials, and career tips. All of the information acquired on the course can be applied in your client sessions to help improve their overall health and performance. By choosing the Kemp Center program, you are choosing expertise. Our certification will jump-start your career in the personal training industry! Once you start the course, you can download useful pdfs from our library of materials from experienced professionals that will help you create workout plans. Join the personal trainer course today and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: Rick Martinez Personal Trainer Our instructor has 10 years of experience in personal training. He specializes in arranging diet plans and exercises for future professional athletes. He has worked with many athletes, both nationally and internationally. Rick Matinez professionally works as a personal trainer with individuals, as well as with well-known gym chains. He is a specialist in bodybuilding and the acquisition of muscle strength through the use of body weight. Our Instructor is passionate about bodybuilding and healing your body through exercise. He also coaches people with weight problems and supports people with health problems with their recovery. His enthusiasm for training will have the effort to you and we’re sure that he’ll motivate you to stop being a couch potato. If you wanna be a professional Personal Trainer, he’ll be a good reference for you and your exercise program. If you simply want to take care of your fitness, it’s advice on how to use the tools in the gym in the right way and arrange an exercise plan, you should also be interested in this course. The personal trainer course curriculum includes: Detailed video presentations 1. Foundations of working as a Personal Trainer The role of a trainer, his tasks and skills, a day in the life of a trainer, how much a personal trainer earns 2. The body and the processes within it Anatomy and physiology versus physical training, dietetics, and supplementation 3. Knowledge about customers Client goals (strength, mass, fitness, fat reduction), psychology, communication, habits, specifics of different types of clients (women, men, elderly, overweight) 4. Fitness industry Career paths, fitness market, current trends Training videos 1. Preparation for working with the customer The role of a trainer, his tasks and skills, a day in the life of a trainer, how much a personal trainer earns 2. Personal training at the gym Strength, mass, sculpture – practical issues, equipment (machines and free weights), exercises for all muscle parts, warm-up, training systems, stretching, recovery 3. Functional training Cardio, calisthenics, CrossFit, stretching, equipment 4. Working with clients Goal setting, training plans, adaptation and progression, client relationship motivation 5. Business aspects of the trainer’s work Legal issues, client acquisition, image building Tests and repetitions Test your knowledge and what you have learned with our specially designed test that will help you memorize all the information from the course. Final Exam Summary of acquired knowledge before the final test. After finishing the whole course, you’ll have access to the final exam. After passing the final exam, you’ll receive a certificate. Bonuses Questionnaire and aptitude test The latest fitness industry trends you need to know about Dietary supplements for physically active people Personal Trainer Online-how do your exercises at the home? 10 Ways to Succeed in the Fitness Experience Beginner-IntermediateLanguage English, German, French, Polish, Portuguese A letter from your expert instructor This course fits perfectly with current trends in bodybuilding and training. As your Instructor, I’ll give you the latest information You need. After studying this course, you will be ready to prepare for your professional training, as well as provide guidance to your future charges.The classes and machines used in this course provide a good base for introducing yourself to healthy living and bodybuilding. If you want to take care of your figure and not grow fat, these exercises will definitely be useful to you. They are also prepared for people who want to work out as a personal trainer, and can be a great basis for further developing our skills.As an athlete, I recommend this course as basic for all future personal trainers.Rick Martinez- Personal Trainer

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Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. Overview Important Windows 11 features How these features are used in an Active Directory How to troubleshoot these features This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. 1: Introducing Windows 11 Overview of Windows 11 Recommendations for typical troubleshooting procedures Troubleshooting installation and deployment Introduction to management and troubleshooting tools 2: Administering Windows 11 remotely Using Windows Admin Center Using Windows PowerShell Implementing Remote Management 3: Troubleshooting startup and performing system recovery Recovering Windows 11 Configuring the Registry Troubleshooting Windows 11 startup Implementing and troubleshooting BitLocker Troubleshooting OS service Issues 4: Troubleshooting devices and device drivers Overview of hardware troubleshooting Troubleshooting device drivers 5: Configuring and troubleshooting network connectivity Configuring network connectivity Troubleshooting network connectivity Implementing and troubleshooting name resolution Implementing and troubleshooting remote access 6: Troubleshooting Group Policy Overview of Group Policy Resolve GPO application issues on client devices 7: Configuring and Troubleshooting Security Settings Implementing network security Implementing Windows 11 security features Configuring and troubleshooting user accounts 8: Configuring and Troubleshooting User State Implementing and troubleshooting user state Implementing and troubleshooting Folder Redirection 9: Configuring and Troubleshooting Resource Access Configuring and troubleshooting file access. Configuring and troubleshooting shared folders. Implementing and troubleshooting Work Folders. Managing and troubleshooting printers. Recovering files. 10: Troubleshooting apps Troubleshooting desktop apps Troubleshooting app compatibility Managing UWP apps 11: Monitoring and Maintaining Windows 11 Monitoring Windows 11 Optimizing Windows 11 performance Managing Windows 11 updates

Duration 5 Days 30 CPD hours This course is intended for This course is intended for anyone who is new to software development and wants, or needs, to gain an understanding of programming fundamentals and object-oriented programming concepts. They will typically be high school students, post-secondary school students, or career changers, with no prior programming experience. They might want to gain an understanding of the core programming fundamentals before moving on to more advanced courses such as Programming in C#. Overview Explain core programming fundamentals such as computer storage and processing. Explain computer number systems such as binary. Create and use variables and constants in programs. Explain how to create and use functions in a program. Create and use decisions structures in a computer program. Create and use repetition (loops) in a computer program. Explain pseudocode and its role in programming. Explain the basic computer data structures such as arrays, lists, stacks, and queues. Implement object-oriented programming concepts. Create and use classes in a computer program. Implement encapsulation, inheritance, and polymorphism. Describe the base class library (BCL) in the .NET Framework. Explain the application security concepts. Implement simple I/O in a computer program. Identify application errors and explain how to debug an application and handle errors. Identify the performance considerations for applications. In this 5-day course, students will learn the basics of computer programming through the use of Microsoft Visual Studio 2022 and the Visual C# and Visual Basic programming languages. The course assumes no prior programming experience and introduces the concepts needed to progress to the intermediate courses on programming, Programming in C#. The focus will be on core programming concepts such as computer storage, data types, decision structures, and repetition by using loops. The course also covers an introduction to object-oriented programming covering classes, encapsulation, inheritance, and polymorphism. Coverage is also included around exception handling, application security, performance, and memory management. 1 - Introduction to Core Programming Concepts Computer Data Storage and Processing Application Types Application Lifecycle Code Compilation 2 - Core Programming Language Concepts Syntax Data Types Variables and Constants 3 - Program Flow Introduction to Structured Programming Concepts Introduction to Branching Using Functions Using Decision Structures Introducing Repetition 4 - Algorithms and Data Structures Understand How to Write Pseudocode Algorithm Examples Introduction to Data Structures 5 - Error Handling and Debugging Introduction to Program Errors Introduction to Structured Error Handling Introduction to Debugging 6 - Introduction to Object-Oriented Programming Introduction to Complex Structures Introduction to Structs Introduction to Classes Introducing Encapsulation 7 - More Object-Oriented Programming Introduction to Inheritance Introduction to Polymorphism Introduction to .NET and the Base Class Library 8 - Introduction to Application Security Authentication and Authorization Code Permissions on Computers Introducing Code Signing 9 - Core I/O Programming Using Console I/O Using File I/O 10 - Application Performance and Memory Management Value Types vs Reference Types Converting Types The Garbage Collector Additional course details: Nexus Humans 55337 Introduction to Programming training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55337 Introduction to Programming course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications. Overview Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment. Analyze data by using queries and reports. Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Intune. Deploy and manage the Configuration Manager client. Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering. Identify and configure the most appropriate method to distribute and manage content used for deployments. Distribute, deploy, and monitor applications for managed users and systems. Maintain software updates for PCs that Configuration Manager manages. Implement Endpoint Protection for managed PCs. Configure an operating-system deployment strategy by using Configuration Manager. Manage and maintain a Configuration Manager site. This five-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize Endpoint Protection, manage compliance, and create management queries and reports. Although this course and the associated labs are written for Microsoft Endpoint Configuration Manager and Windows 11, the skills taught will also be backwards compatible with previous editions of System Center Configuration Manager and Windows 10. Prerequisites Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing. Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management. Installation, configuration, and troubleshooting for Windows-based personal computers. Basic concepts of public key infrastructure (PKI) security. Basic understanding of scripting and Windows PowerShell syntax. Basic understanding of Windows Server roles and services. Basic understanding of the configuration options for iOS and Android Mobile device platforms. 1 - Managing computers and mobile devices in the enterprise Overview of systems management by using enterprise management solutions Overview of the Configuration Manager architecture Overview of the Configuration Manager administrative tools Tools for monitoring and troubleshooting a Configuration Manager site 2 - Analyzing data using queries, reports, and CMPivot Introduction to queries Configuring SQL Server Reporting Services Analyzing the real-time state of a device by using CMPivot 3 - Preparing the Configuration Manager management infrastructure Configuring site boundaries and boundary groups Configuring resource discovery Organizing resources using device and user collections 4 - Deploying and managing the Configuration Manager client Overview of the Configuration Manager client Deploying the Configuration Manager client Configuring and monitoring client status Managing client settings and performing management operations 5 - Managing inventory for PCs and applications Overview of inventory collection Configuring hardware and software inventory Managing inventory collection Configuring software metering Configuring and managing Asset Intelligence 6 - Distributing and managing content used for deployments Preparing the infrastructure for content management Distributing and managing content on distribution points 7 - Deploying and managing applications Overview of application management Creating applications Deploying applications Managing applications Deploying and managing Windows apps 8 - Maintaining software updates for managed PCs The software updates process Preparing a Configuration Manager site for software updates Managing software updates Configuring automatic deployment rules Monitoring and troubleshooting software updates Enabling third-party updates 9 - Implementing Defender Protection for managed PCs Overview of Endpoint Protection in Configuration Manager Configuring, deploying, and monitoring Endpoint Protection policies Configuring and deploying advanced threat policies 10 - Managing compliance and secure data access Overview of Compliance Settings Configuring compliance settings Viewing compliance results Managing resource and data access 11 - Managing operating system deployment An overview of operating system deployment Preparing a site for operating system deployment Deploying an operating system Managing Windows as a service 12 - Managing and maintaining a Configuration Manager site Configuring role-based administration Configuring Remote Tools Overview of Configuration Manager site maintenance and Management Insights Backing up and recovering a Configuration Manager site Updating the Configuration Manager infrastructure 13 - What?s new in Microsoft Endpoint Configuration Manager Whats new in Microsoft Endpoint Manager covering each semi annual release Additional course details: Nexus Humans 55348: Administering Microsoft Endpoint Configuration Manager training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55348: Administering Microsoft Endpoint Configuration Manager course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

🚀 Unlock Your Productivity Potential with 'Mastering Microsoft Office 2021-365' Online Course! 🚀 Are you ready to take your professional skills to the next level and become a Microsoft Office power user? Look no further! Introducing our comprehensive online course: 'Mastering Microsoft Office 2021-365: Word, Excel, PowerPoint.'   🔥 What's In It For You? 🔥 ✅ Stay Ahead of the Curve: Learn the ins and outs of the latest Microsoft Office suite, including all the new features and updates in Office 2021-365. ✅ Effortless Document Creation with Word: Master the art of crafting professional documents with Word. From basic documents to advanced formatting and collaboration, you'll be a Word wizard in no time. ✅ Data Mastery with Excel: Dive deep into Excel and discover the secrets of efficient data management, analysis, and visualization. From formulas to advanced functions, become a spreadsheet maestro. ✅ Engaging Presentations with PowerPoint: Transform your ideas into captivating presentations. Unleash the full potential of PowerPoint with design tips, animation techniques, and powerful storytelling strategies. ✅ Time-Saving Tips and Tricks: Discover productivity hacks that will streamline your workflow, saving you valuable time and making you more efficient in your daily tasks. ✅ Lifetime Access: Once enrolled, you get lifetime access to the course content and any future updates. Stay current with the latest Office releases without additional charges. ✅ Expert Guidance: Our experienced instructors are Microsoft Office certified professionals, ensuring you receive top-notch guidance and insights throughout the course. ✅ Interactive Learning: Engage in hands-on exercises, quizzes, and real-world projects to reinforce your knowledge and skills.   🎓 Who Is This Course For? 🎓 Whether you're a beginner looking to build a strong foundation or an experienced user aiming to refine your skills, this course is designed for anyone seeking to excel in Microsoft Office applications.   💡 **Why Wait? Seize the Opportunity! 💡 Invest in yourself and your career by enrolling in 'Mastering Microsoft Office 2021-365' today. Unleash the full potential of Microsoft Word, Excel, and PowerPoint, and elevate your professional game!   🚨 Limited Time Offer: Enroll Now and Get Exclusive Access to Bonus Materials! 🚨 Don't miss out on this opportunity to become a Microsoft Office expert. Click the link below to enroll and embark on your journey to mastering Microsoft Office!

ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

Hoarding training designed to be an educational, interactive and empowering day that works to positively impact attendees active client work.