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Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.
Certification After successfully completing the course, you will be able to get the UK and internationally accepted certificate to share your achievement with potential employers or include it in your CV. The PDF Certificate + Transcript is available at £6.99 (Special Offer - 50% OFF). In addition, you can get a hard copy of your certificate for £12 (Shipping cost inside the UK is free, and outside the UK is £9.99).
Historic Road Rallying training webinar on Regularity focusing on Average Speed Table style regularities.
Embark on a journey to become a skilled and customer-focused retail associate through this comprehensive certificate program. Gain insights into the qualities and psychology of successful retail associates, understand consumer behavior, master effective communication, and learn to target customers strategically. Explore the sales process, checkout management, visual merchandising, in-store and exterior design, and comprehend the significance of the Consumer Rights Act. Acquire essential management skills to lead and collaborate with retail teams while ensuring store safety and compliance. Learning Outcomes: Grasp the fundamental concepts of a retail associate's role. Cultivate essential qualities required for successful retail associates. Understand the psychological aspects that influence retail interactions. Explore the impact of consumer behavior on retail strategies. Develop effective communication skills for customer interactions. Learn to identify trends and effectively target diverse customers. Master the sales process and enhance customer checkout experiences. Comprehend the Consumer Rights Act and its implications. Why buy this Retail Associate Certificate? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Retail Associate Certificate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Retail Associate Certificate course is ideal for Individuals aspiring to become skilled retail associates. Current retail associates looking to enhance their skills. Customer service professionals transitioning to retail roles. Individuals seeking a comprehensive understanding of retail operations. Prerequisites This Retail Associate Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Retail Sales Associate - Average Earnings: £15,000 - £20,000 per year. Customer Service Representative - Average Earnings: £18,000 - £24,000 per year. Visual Merchandiser - Average Earnings: £20,000 - £30,000 per year. Assistant Store Manager - Average Earnings: £20,000 - £28,000 per year. Retail Supervisor - Average Earnings: £18,000 - £24,000 per year. Course Curriculum Module 01: Introduction to Retail Associate Introduction to Retail Associate 00:15:00 Module 02: Qualities of a Retail Associate Qualities of a Retail Associate 00:23:00 Module 03: Retail Psychology Retail Psychology 00:12:00 Module 04: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:10:00 Module 05: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:18:00 Module 06: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:10:00 Module 07: The Sales Process and Dealing with Customers at the Checkout The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 08: Consumer Rights Act Consumer Rights Act 00:16:00 Module 09: Introduction to Visual Merchandising Introduction to Visual Merchandising 00:16:00 Module 10: In-Store Design In-Store Design 00:18:00 Module 11: Exterior Design Exterior Design 00:20:00 Module 12: Health & Safety for Retail Stores Health & Safety for Retail Stores 00:20:00 Module 13: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:17:00 Assignment Assignment - Retail Associate Certificate 00:00:00
This is an exclusive handcrafted macramé necklace. It is the best gift for Christmases occasion for your loved once. Be a proud maker of your gift item.
This is an exclusive handcrafted macramé necklace. It is the best gift for Christmases occasion for your loved once. Be a proud maker of your gift item.
This is an exclusive handcrafted macramé necklace. It is the best gift for Christmases occasion for your loved once. Be a proud maker of your gift item.
Overview: Traffic Engineering and Management Welcome to the cutting-edge solution for mastering the intricacies of Traffic Engineering and Management. Our comprehensive product offers a structured approach to understanding and optimizing traffic flow, ensuring safer and more efficient transportation systems. Let's delve into the modules: Module 1: Introduction to Traffic Engineering and Management Embark on your journey with a solid foundation. Explore the fundamental principles, theories, and practices of traffic engineering and management. Gain insights into the historical evolution and current challenges in transportation systems. Module 2: Traffic Control Devices and Signals Unlock the secrets behind effective traffic control. Dive into the world of traffic signals, signs, markings, and other devices crucial for regulating traffic flow and ensuring road safety. Learn how to design and implement these systems efficiently. Module 3: Traffic Operations and Capacity Analysis Master the art of optimizing traffic operations. Delve into advanced techniques for analyzing traffic flow, capacity, and performance. Discover strategies for alleviating congestion, improving throughput, and enhancing overall system efficiency. Module 4: Intersection Design and Control Navigate through the complexities of intersection design and control. Explore various intersection types, geometries, and signalization methods. Acquire skills to design safe, efficient, and sustainable intersections tailored to specific traffic demands. Module 5: Pedestrian and Bicycle Facilities Embrace the inclusive approach to transportation planning. Learn how to integrate pedestrian and bicycle facilities seamlessly into transportation networks. Explore design principles, safety considerations, and best practices for accommodating non-motorized modes of transportation. Module 6: Parking Management Unleash the potential of efficient parking management. Understand the significance of parking policies, regulations, and design standards. Learn how to optimize parking supply, enhance accessibility, and mitigate the negative impacts of parking on traffic flow and urban environments. Why Choose Us? Comprehensive Coverage: Our product covers all essential aspects of traffic engineering and management, providing a holistic understanding of the subject. Practical Insights: Gain real-world insights and practical skills from industry experts to tackle complex transportation challenges effectively. Interactive Learning: Engage in interactive learning experiences, including case studies, simulations, and hands-on exercises, to reinforce your understanding and skills. Flexible Learning: Access the course materials anytime, anywhere, and at your own pace, ensuring maximum flexibility to accommodate your schedule and learning preferences. Elevate your expertise in traffic engineering and management with our unparalleled product. Join us today and pave the way for safer, smoother, and smarter transportation systems. Course Curriculum Module 1_ Introduction to Traffic Engineering and Management Introduction to Traffic Engineering and Management 00:00 Module 2_ Traffic Control Devices and Signals Traffic Control Devices and Signals 00:00 Module 3_ Traffic Operations and Capacity Analysis Traffic Operations and Capacity Analysis 00:00 Module 4_ Intersection Design and Control Intersection Design and Control 00:00 Module 5_ Pedestrian and Bicycle Facilities Pedestrian and Bicycle Facilities 00:00 Module 6_ Parking Management Parking Management 00:00
**Don't Spend More; Spend Smarter** Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Professional Cooking will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Professional Cooking will help you keep ahead of the pack. The Professional Cooking incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Professional Cooking will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Professional Cooking, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Professional Cooking course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Professional Cooking Bundle Consists of the following Premium courses: Course 01: Higher Technician in Cooking and Gastronomy Course 02: Italian Cooking Course 03: Chocolate Making Course 04: Baking and Cake Decorating Level 2 Course 05: 7 Traditional Swedish Cookies Course 06: Food Allergen Awareness Course 07: Juices, Smoothies, Healthy Eating, Vegan, Nutrition with Certificate Course 08: Nutrition and Diet Awareness Course 09: Food Hygiene, Health and Safety Diploma Course 10: HACCP Training Course 11: How to Improve Your Food Hygiene Rating So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Professional Cooking: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. Curriculum of Professional Cooking Bundle Course 01: Higher Technician in Cooking and Gastronomy An Introduction to Gastronomy Gastronomic Concepts Thermal Processing of Food Meat Preservation and Processing Preservation and Processing of Fish Culinary Techniques- Meat Preparation Culinary Techniques-Fish Preparation Physical, Chemical and Allergenic Hazards Reopening and Adapting Your Food Business during COVID-19 Course 02: Italian Cooking The Perfect Soffritto Fresh Tomato Sauce Spaghetti with Fresh Tomato Sauce and Basil Carbonara Spaghetti The Original Pesto Sauce Risotto with Saffron Roasted and Baked Potatoes Meatballs with Cherry Tomato Sauce Milanese Steak Caponata Linguine with Fresh Clams Spaghetti with Seafood and Shellfish Octopus and Potato Salad Baked Whole Fish in Crust Salt Swordfish with Veggies and Tomato Sauce Filet of Fish in Foil with Herbs and Potatoes Course 03: Chocolate Making Introduction to Chocolate Making Chocolate: From Bean to Bar Chocolate Cake Recipes More Recipes of Chocolate Course 04: Baking and Cake Decorating Level 2 Sophisticated Baking & Cake Design Icing Fondant Making Decorating with Fondant Everything in Brief Course 05: 7 Traditional Swedish Cookies Introduction Love Bites Chocolate Cuts Almond Cakes Dreams Raspberry Caves Caramel Cuts Farmer Cookies Course 06: Food Allergen Awareness Basics of Food Allergens Allergen Guidance for Food Businesses Allergen Guidance for Consumers Allergic Reactions and Treatments Course 07: Juices, Smoothies, Healthy Eating, Vegan, Nutrition with Certificate Section 01: Green Smoothie Cleanse Section 02: Healthy Eating Section 03: Juicing for Vitality Section 04: Vegan Warrior Course 08: Nutrition and Diet Awareness Overview Nutritional Details What to Avoid & Problem Areas Beyond Food Putting It All Together Course 09: Food Hygiene, Health and Safety Diploma Food Safety Legislation Microbiological Hazards Physical, Chemical and Allergenic Hazards Food Storage Food Preparation Personal Hygiene Food Premises Design and Cleaning Schedules Further Information Reopening and Adapting Your Food Business During COVID-19 Course 10: HACCP Training An Introduction to HACCP HACCP and Food Safety Legislation Food Safety Hazards Planning a HACCP System Creating the HACCP System Principle 1: Hazard Analysis Principle 2: Critical Control Points Principle 3: Critical Limits Principle 4: Monitoring Critical Control Points Principle 5: Corrective Action Principle 6: Verification of the HACCP System Principle 7: Documentation Implementing the HACCP System HACCP Alternatives Course 11: How to Improve Your Food Hygiene Rating The Food Hygiene Rating Scheme Personal Hygiene Contamination Hazards How to Control Contamination Hazards Food Preparation and Processing for Food Manufacturing Cleaning Waste Disposal, Cleaning and Disinfection Food Safety Management System Pest Management Food Premises and Equipment: The Design and Construction Supervision of Food Safety Food Safety Training for the Staff CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Professional Cooking bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Professional Cooking is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Higher Technician in Cooking and Gastronomy) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.