3403 Design courses in Sutton Coldfield delivered Live Online

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Duration 5 Days 30 CPD hours This course is intended for This advanced course is for individuals who are experienced AIX system administrators with TCP/IP networking and AIX Logical Volume Manager (LVM) experience, who are responsible for the planning and installation of a PowerHA SystemMirror 7.1 and later cluster on an IBM power systems server running AIX 6.1 or later. The lab exercises are conducted on an AIX 7.1 TL2-level system. Overview Explain what high availability is Outline the capabilities of PowerHA SystemMirror Design and plan a highly available cluster Install and configure PowerHA SystemMirror in the following modes of operation: Single resource group on a primary node with standby node Two resource groups in a mutual takeover configuration Implement the trusted execution feature of AIX 6.1 Configure resource group startup, fallover, and fallback policies Perform system administration tasks for PowerHA Perform customization for PowerHA Perform problem determination and recovery This course is designed to prepare you to perform administration on a highly available cluster using PowerHA SystemMirror for AIX. It introduces concepts; design and planning considerations; installation and configuration; customization; and maintenance. Day 1 Introduction to PowerHA SystemMirror Planning and configuring network and storage Day 2 Configuring applications for PowerHA SystemMirror Configuring a PowerHA SystemMirror cluster Day 3 Cluster validation and testing PowerHA SystemMirror administration Day 4 PowerHA SystemMirror event processing Basic Troubleshooting Day 5 PowerHA SystemMirror installation

Course Information Join our comprehensive three-day programme designed as an invaluable external training opportunity for auditors, audit programme managers, and individuals subject to audits. This course is tailored to foster a deep understanding and cultivate essential skills for auditing the validation of computer systems intended for GxP environments (GLP, GCP, GMP, GDP, GPvP). Commencing with an overview of regulatory prerequisites and the system life cycle, the course swiftly transitions to focus on the pragmatic aspects of auditing computer system validation. Experience a blend of presentations, interactive discussions, and immersive practical workshops throughout the duration of the course. Delegates will benefit from practical examples of how to understand the framework of applicable regulations and guidance. Apply risk management techniques to audit planning Plan and conduct computerised system audits Assess system validation documentation to verify compliance Evaluate data integrity and security issues Prepare for regulatory inspection. The course is structured to encourage delegates to: Discuss and develop ideas Solve specific problems Understand the vulnerabilities of computerised systems Learn how to create a compliance checklist Link system development with good business practice. Is this course for you? Auditors Audit programme managers Individuals subject to audits. Tutors Tutors will be comprised of (click the photos for biographies): Nichola Stevens Director and Principal Consultant, Nuncius Compliance Solutions Ltd Barry McManus Consultancy Partner, Empowerment Quality Engineering Ltd Programme Please note timings may be subject to alteration. Day 1 09:00 Welcome and Introductions 09:45 Why We Validate and Regulatory Trends 10:30 Break 10:45 Audit Overview, High Level Process and Scheduling 11:30 System Lifecycle 12:30 Lunch 13:15 Exercise 1 - Audit Scheduling 14:45 Exercise 1 - Feedback 15:15 Break 15:30 Validation Deliverables 16:30 Risk Assessments 17:30 Close of Day 1 Day 2 09:00 Supplier Assessment 10:30 Break 10:45 Exercise 2 - Planning a Supplier Audit 12:00 Exercise 2 - Feedback 12:30 Lunch 13:15 Exercise 3 - Auditing a Computerised System Validation Package 15:30 Break 15:45 Exercise 3 - Feedback 16:30 Change Control 17:15 Close of Day Day 3 09:00 Infrastructure Qualification 09:45 Maintaining a Validated State - Operational Processes 11:00 Break 11:15 Exercise 4 - Auditing Systems in Operational Use 12:45 Lunch 13:30 Exercise 4 - Feedback 14:15 Exercise 5 - Auditing Trail Review 15:30 Break 15:45 Exercise 5 - Feedback 16:15 Course Objectives Summary and Any Additional Questions 16:45 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. CPD Points 19 Points Development Level Develop

Total TRILL training course description A comprehensive look at Transparent Interconnection of Lots of Links (TRILL). This TRILL course starts with the problems in traditional switched networks then moves onto to how TRILL solves these problems. As IS -IS is key to loop free topologies in TRILL networks, this protocol is also studied. What will you learn Explain the benefits of TRILL. Explain how TRILL works. Explain the role of IS-IS in TRILL. Integrate TRILL into existing networks. Total TRILL training course details Who will benefit: Technical staff working with Ethernet. Prerequisites: Definitive Ethernet switching for engineers Duration 1 day Total TRILL training course contents What is TRILL? Layer 2 versus Layer 3, STP problems: One path, convergence, MAC explosion. TRILL switches, RBridges, TRILL campus. TRILL standards TRILL components RBridges, mixing Rbridges with bridges, appointed forwarders. IS-IS Link layer IS-IS, SPF trees, traffic management. IS-IS extensions for TRILL. ISIS TLV. How TRILL works TRILL IS-IS hello discovery, Designated bridge, IS-IS flooding, Appointed forwarder, unicast versus multi-destination frames. TRILL nicknames. TRILL packet headers Local link header, TRILL header. TRILL over Ethernet, TRILL over PPP. VLANs. Fine grained labelling. TRILL BFD. TRILL OAM. Frame overheads. TRILL comparisons MPLS, IP, 802.1aq.

Definitive SRv6 course description This one day SRv6 training course is a condensed, intensive program designed to provide network professionals with a fast-track introduction to SRv6 (Segment Routing over IPv6). SRv6 is a revolutionary networking technology that combines the power of IPv6 with the flexibility of Segment Routing, enabling efficient and scalable network operations. In just one day, participants will gain essential knowledge and practical skills to understand, configure, and work with SRv6 in modern network environments. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment. What will you learn Explain packet paths when implementing SLB. Explain how SRv6 works. Explain the difference between SR and SRv6. Implement SRv6. Troubleshoot SRv6. Definitive SRv6 course details Who will benefit: Network engineers, architects, and administrators who want to quickly grasp the fundamentals of SRv6 and its practical applications in their network. Prerequisites: Definitive Segment Routing for engineers Duration 1 day Definitive SRv6 course contents Introduction to SRv6 What is SRv6? Source based routing, difference between SR-MPLS and SRv6. IPv6 headers review, routing headers. SRv6 simplified solution. Hands on Enabling IPv6 in the legacy network. SRv6 transport Segment Routing Extension Header. SRv6 segment identifiers. End SID, End.X SID. ISIS distribution of SIDs. Header processing in a SRv6 topology. Locators. Hands on Configuring SRv6 transport. Analysing SRv6 operation. SRv6 services End.DT4 SID, End.DT6 SID. SRH encapsulation modes: Insert and Encap modes. SRv6 TE policy. Hands on Migrating to SRv6, TI-LFA protection. Micro loop avoidance. SRv6 integration with 'older' technologies MPLS. The role of iBGP and eBGP v6 sessions. Hands on Integration with legacy network. Troubleshooting SRv6 SRv6 ping and traceroute. Hands on: Used throughout the course during exercises.

Advanced Certified Scrum Product Owner® (A-CSPO®): In-House Training All Advanced CSPO courses are taught by Educators approved by the Scrum Alliance. Taking an Advanced CSPO course, meeting the learning objectives, and accepting the license agreement designates you as an Advanced Certified Scrum Product Owner. Please review your trainer's course description below to determine which learning objectives this course satisfies. What you will Learn You'll learn to: Manage multiple business initiatives from competing stakeholders Clearly order and express Product Backlog items Define a clear product vision that ensures your product remains focused on the features your customers and end users will actually use Communicate effectively with various stakeholder groups to achieve alignment Identify the crucial opportunities and avoid wasting time Define and validate business value Increase your credibility as a product expert and become recognized as a person who delivers real business results Benefits Build on your foundational knowledge with enhanced implementation skills Distinguish yourself in the global marketplace Stand out in your industry as a member of the Scrum Alliance globally-recognized community Show advanced value to your employer (or potential employer) as a highly trained Agile professional

  During this training course, you will gain a comprehensive knowledge of a process model for designing and developing an organizational incident management plan. The compatibility of this training course with ISO/IEC 27035 also supports the ISO/IEC 27001 by providing guidance for Information Security Incident Management. After mastering all the necessary concepts of Information Security Incident Management, you can sit for the exam and gain "Certified ISO 27035 Lead Incident Manager" Certification. By holding this certification, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead a team in managing Information Security Incidents. About This Course   Learning objectives   Master the concepts, approaches, methods, tools and techniques that enable an effective Information Security Incident Management according to ISO/IEC 27035 Acknowledge the correlation between ISO/IEC 27035 and other standards and regulatory frameworks Acquire the expertise to support an organization to effectively implement, manage and maintain an Information Security Incident Response plan Acquire the competence to effectively advise organizations on the best practices of Information Security Incident Management Understand the importance of establishing well-structured procedures and policies for Incident Management processes Develop the expertise to manage an effective Incident Response Team   Course Agenda   Day 1: Introduction to Information Security Incident Management concepts as recommended by ISO/IEC 27035 Day 2: Designing and preparing an Information Security Incident Management plan Day 3: Enacting the Incident Management process and handling Information Security incidents Day 4: Monitoring and continual improvement of the Information Security Incident Management plan and the Exam.   Additional Information   Certification fees are included in the exam price. An attendance record worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course. In case candidates fail the exam, they can retake it within 12 months of the initial attempt for free. Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Our Guarantee   We are an Accredited Training Provider of the IECB. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam. Prerequisites   A fundamental understanding of ISO/IEC 27035 and comprehensive knowledge of Information Security.  What's Included?   Delegates will be provided with; Course Slide deck Questions and Answers Bank Participant Guide Who Should Attend?   Information Security Incident managers IT Managers IT Auditors Managers seeking to establish an Incident Response Team (IRT) Managers seeking to learn more about operating effective IRTs Information Security risk managers IT system administration professionals IT network administration professionals Members of Incident Response Teams Individuals responsible for Information Security within an organization Provided by   This course is Accredited by NACS and Administered by the IECB

Duration 2.5 Days 15 CPD hours This course is intended for This course is intended for those with a basic understanding of Tableau who want to pursue mastery of the advanced features. Overview The goal of this course is to present essential Tableau concepts and its advanced functionalities to help better prepare and analyze data. This course will use Tableau Hyper, Tableau Prep and more. Getting Up to Speed ? a Review of the Basics Connecting Tableau to your data Connecting to Tableau Server Connecting to saved data sources Measure Names and Measure Values Three essential Tableau concepts Exporting data to other devices Summary All About Data ? Getting Your Data Ready Data mining and knowledge discovery process models CRISP?DM All About Data ? Joins, Blends, and Data Structures All About Data - Joins, Blends, and Data Structures Introduction to joins Introduction to complex joins Exercise: observing join culling Introduction to join calculations Introduction to spatial joins Introduction to unions Understanding data blending Order of operations No dimensions from a secondary source Introduction to scaffolding Introduction to data structures Exercise: adjusting the data structure for different questions Summary Table Calculations Table Calculations A definition and two questions Introduction to functions Directional and non-directional table calculations Application of functions Summary Level of Detail Calculations Level of Detail Calculations Building playgrounds Playground I: FIXED and EXCLUDE Playground II: INCLUDE Practical application Exercise: practical FIXED Exercise: practical INCLUDE Exercise: practical EXCLUDE Summary Beyond the Basic Chart Types Beyond the Basic Chart Types Improving popular visualizations Custom background images Tableau extensions Summary Mapping Mapping Extending Tableau's mapping capabilities without leaving Tableau Extending Tableau mapping with other technology Exercise: connecting to a WMS server Exploring the TMS file Exploring Mapbox Accessing different maps with a dashboard Creating custom polygons Converting shape files for Tableau Exercise: polygons for Texas Heatmaps Summary Tableau for Presentations Tableau for Presentations Getting the best images out of Tableau From Tableau to PowerPoint Embedding Tableau in PowerPoint Animating Tableau Story points and dashboards for Presentations Summary Visualization Best Practices and Dashboard Design Visualization Best Practices and Dashboard Design Visualization design theory Formatting rules Color rules Visualization type rules Compromises Keeping visualizations simple Dashboard design Dashboard layout Sheet selection Summary Advanced Analytics Advanced Analytics Self-service Analytics Use case ? Self-service Analytics Use case ? Geo-spatial Analytics Summary Improving Performance Improving Performance Understanding the performance-recording dashboard Exercise: exploring performance recording in Tableau desktop Performance-recording dashboard events Behind the scenes of the performance- recording dashboard Hardware and on-the-fly techniques Hardware considerations On-the-fly-techniques Single Data Source > Joining > Blending Three ways Tableau connects to data Using referential integrity when joining Advantages of blending Efficiently working with data sources Tuning data sources Working efficiently with large data sources Intelligent extracts Understanding the Tableau data extract Constructing an extract for optimal performance Exercise: summary aggregates for improved performance Optimizing extracts Exercise: materialized calculations Using filters wisely Extract filter performance Data source filter performance Context filters Dimension and measure filters Table-calculation filters Efficient calculations Boolean/Numbers > Date > String Additional performance considerations Avoid overcrowding a dashboard Fixing dashboard sizing Setting expectations Summary Additional course details: Nexus Humans Advanced Tableau training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Advanced Tableau course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Project management is a fast-growing profession, as well as an evolving profession. Project Management X (PMX) offers a fresh perspective on the essential knowledge and skills required to deliver intended project outcomes. This course starts with the concept that the purpose of projects is to deliver value. Value can be created in various ways depending on whether you have known or evolving scope. PMX teaches a variety of ways to begin a project including a project proposal, charter, and roadmap. You will learn how to organize and deliver scope using a mixture of methods, such as a WBS, backlog, and releases. PMX provides you with the opportunity to tailor the functions needed to lead a project so you can balance management needs and support self-organizing teams. It helps you honor the need for flexibility while aligning with best practices. The X in Project Management X represents how you can think differently about determining a tailored approach to your projects in order to meet the needs of your organization. This robust experience, designed to enable on-the-job skill transfer, leverages collaborative technology, videos, polls, self-assessments, and rigorous case study practices.