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Customer Service: Customer Service Course Online Are you looking to enrich your telephone etiquette skills? Join our Customer Service: Customer Service Course to master the art of useful contact over the phone. This Customer Service Course teaches all the aspects of phone etiquette and using proper phone language. The Customer Service: Customer Service Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Customer Service Course. Through the Customer Service Course, handling rude or angry callers. Moreover, Customer Service Course describes handling interoffice calls and voicemail messages. This Customer Service Course is helpful for correcting poor telephone etiquette and wrapping up. Enrol this Customer Service: Customer Service Course to empower your skills and expertise! Learning Outcomes of Customer Service: Customer Service Course After completing this Customer Service: Customer Service Course, you will be able to: Understand various aspects of phone etiquette via Customer Service Course. This Customer Service Course describes how to use proper phone language. Customer Service Course explains how to handle inbound and outbound calls. You can learn how to eliminate phone distractions through the Customer Service Course. Know how to handle rude or angry callers and much more with the help of this Customer Service Course. Main Course: Telephone-Etiquette Course Free Courses are including with this Customer Service: Customer Service Course Customer Service Course, We Offer a free Close Protection Course Special Offers of this Customer Service: Customer Service Course This Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service Course Instant access to this Customer Service Course Get FREE Tutor Support to this Customer Service Course Customer Service: Customer Service Course Online Giving students a solid understanding of the foundations of first-rate customer service is the aim of the Customer Service: Customer Service course. This customer service course provides guidance on how to resolve complaints, win back customers, and deal with challenging circumstances. By enrolling in this Customer Service: Customer Service course, you will also learn how to control your stress when dealing with difficult clients. After completing the Customer Service: Customer Service course, you'll know more about how to effectively communicate with clients and comprehend their needs. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is perfect for students, business experts or stay-at-home parents. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements. To join in our Customer Service: Customer Service Course, you must have a strong command of the English language. To successfully complete our Customer Service: Customer Service Course, you must be vivacious and self driven. To complete our Customer Service: Customer Service Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Customer Service: Customer Service Course. Career path Customer Service: Customer Service Course Online After completing this Customer Service: Customer Service Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Food Allergen: Food Allergen Awareness Course Online Do you work for a company that makes, sells, or serves food? Are you interested in working in the hospitality, food manufacturing, or retail industries? Then you must take this Food Allergen: Food Allergen Awareness Course. This Food Allergen: Food Allergen Awareness Course is essential for almost everyone, as it is becoming increasingly important that we all understand food allergens and their effects on people. This Food Allergen: Food Allergen Awareness Course will introduce food allergens to raise awareness and increase knowledge about the topic. We will also look at how food allergies affect the body to boost confidence and reduce the risks associated with allergic reactions. Food Allergen: Food Allergen Awareness Course are caused by allergens, which are proteins found in food. If allergic reactions are not properly identified, managed, and treated, they can be severe and even life-threatening. As the number of people affected by food allergies increases, so does awareness of allergens around the world. As a result, it is critical to stay informed and prepare an action plan in case of a reaction. Industry professionals design the Food Allergen: Food Allergen Awareness Course to help you gain knowledge and skills with ease. So, enrol today and start learning! Courses you will GET: Course 01: Food Allergen Awareness Course Course 02: Level 2 Food Hygiene and Safety Course Course 03: Level 3 Supervising Food Safety in Catering [ Note: Free PDF certificate as soon as completing the Food Allergen: Food Allergen Awareness Course] Food Allergen: Food Allergen Awareness Course Online This Food Allergen: Food Allergen Awareness Course consists of 06 modules. Course Curriculum of Food Allergen: Food Allergen Awareness Course Module 01: Introduction Module 02: Consequences of Food Allergies Module 03: Food Allergies and Intolerance Module 04: Providing Allergen Information to Consumers Module 05: Food Allergen Law and the Food Labelling Regulations Module 06: Preventing Allergenic Cross Contamination Assessment Method of Food Allergen: Food Allergen Awareness Course After completing Working in Food Allergen: Food Allergen Awareness Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Food Allergen: Food Allergen Awareness Course After completing the Working in Food Allergen: Food Allergen Awareness Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Food Allergen: Food Allergen Awareness Course Online Anyone who works with food should take this Food Allergen: Food Allergen Awareness Course. This includes workers in the food manufacturing, retail, and catering industries. This Food Allergen: Food Allergen Awareness Course is also required for anyone interested in working in one of these industries. Requirements Food Allergen: Food Allergen Awareness Course Online To enrol in this Food Allergen: Food Allergen Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Food Allergen: Food Allergen Awareness Course. Be energetic and self-motivated to complete our Food Allergen: Food Allergen Awareness Course. Basic computer Skill is required to complete our Food Allergen: Food Allergen Awareness Course. If you want to enrol in our Food Allergen: Food Allergen Awareness Course, you must be at least 15 years old. Career path Food Allergen: Food Allergen Awareness Course Online

'Sales Skills' Approved Online Training

Sales management is the procedure of establishing a sales force, organising sales operations, and executing sales methods that enable a company to meet consistently, if not exceed its sales goals. When it comes to managing sales and improving sales performance for any size business, regardless of industry, the key to success is always accurate and consistent sales management processes. This begins with a great sales manager who understands how to inspire and lead a sales team. For this, you need to master these three skills that are Sales operations, Sales strategy, and Sales analysis. Aside from assisting your company in meeting its sales targets, a sales management system allows you to stay in tune with your industry as it grows and can mean the difference between survival and booming in an increasingly competitive marketplace. If you want to build your career as a sales manager or learn more skills in sales management but aren't sure where to begin, this Sales Management course will provide you with a solid foundation to become a confident sales manager and develop more advanced skills in Sales Management. This Sales Management course covers sales management training, the rules, and regulations of a company. You will also learn how to build leadership, strategic thinking, motivate people, and much more. This Sales Management course will provide you with a competitive advantage in your career, allowing you to stand out from other applicants and employees. Our experts have designed this Sales Management course to help you learn fast and efficiently, at your own speed and convenience. Enrol now and start learning. Learning Outcomes After completing the Level 7 Sales Management course, the learner will be able to - Gain a solid understanding of sales culture Know the expectations of customer Follow organisational structure Expand his/her communication skill Learn strategic planning within prior deadline Know the hiring process Understand the role of an advisor Build a leadership on themselves Inspire peoples Why Choose This Level 7 Sales Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. [ Note: Free PDF certificate as soon as completing the Level 7 Sales Management course ] Course Curriculum of Level 7: Sales Management Module 01: Transitioning to Sales Management: New Responsibilities and Expectations Module 02: It's All About Communication Module 03: Sales Planning: Setting the Direction for the Sales Team Module 04: Time Management, Territory Planning, and Sales Forecasting Module 05: Recruiting, Interviewing, and Hiring the Very Best Module 06: Building the Environment for Motivation: Compensation, Plans, Recognition, and Rewards Module 07: Training, Coaching, and Counseling: When and How to Apply Each Module 08: Stepping Up to Be a True Leader >-----------------------< Assessment Method After completing each module of the Level 7: Sales Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 7: Sales Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 7 Sales Management course is appropriate for those who want to get a head start in the sales sector or aspiring professionals working for public, private, volunteer and nonprofit organisations. Requirements There are no specific requirements for this Level 7 Sales Management Course because it does not require any advanced knowledge or skills. Career path After completing this Level 7 Sales Management course, you may be able to pursue a variety of promising career opportunities.

Are you looking to enhance your Inventory Management skills? If yes, then you have come to the right place. Our comprehensive course on Inventory Management will assist you in producing the best possible outcome by mastering the Inventory Management skills. The Inventory Management course is for those who want to be successful. In the Inventory Management course, you will learn the essential knowledge needed to become well versed in Inventory Management. Our Inventory Management course starts with the basics of Inventory Management and gradually progresses towards advanced topics. Therefore, each lesson of this Inventory Management course is intuitive and easy to understand. Why would you choose the Inventory Management course from Compliance Central: Lifetime access to Inventory Management course materials Full tutor support is available from Monday to Friday with the Inventory Management course Learn Inventory Management skills at your own pace from the comfort of your home Gain a complete understanding of Inventory Management course Accessible, informative Inventory Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Inventory Management Study Inventory Management in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Inventory Management Course Inventory Management Curriculum Breakdown of the Inventory Management Course Module 01 - What Is Inventory? Module 02 - Types Of Inventory Module 03 - Key Players Module 04 - Setting Up The Warehouse Module 05 - Identifying Demand Module 06 - Maintaining Inventory Accuracy Module 07 - The Outbound Process CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Inventory Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Inventory Management. It is also great for professionals who are already working in Inventory Management and want to get promoted at work. Requirements To enrol in this Inventory Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Inventory Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Inventory Management. Inventory Manager: £25,000 to £50,000 per year Supply Chain Analyst: £25,000 to £40,000 per year Warehouse Operations Supervisor: £22,000 to £35,000 per year Purchasing Coordinator: £20,000 to £35,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Food Allergen: Food Allergen Awareness Training Live a allergy free life - Enrol in our Food Allergen: Food Allergen Awareness Training to find your greatest passion in living and working for others and for yourself! Are you employed by a business that produces, sells, or provides food? Are you thinking about a career in the hotel, food production, or retail sectors? If yes, you should take this Food Allergen Awareness Training as soon as possible. This Food Allergen Awareness Training is a perfect course for all to comprehend food allergens and how they affect individuals. This Food Allergen Awareness Training Course will introduce food allergens to raise awareness and increase knowledge about the topic. The six separate modules in this food allergen awareness training describe the effects of allergies to various foods. The Food Labelling Rules and Food Allergen Legislation are discussed in the Food Allergen: Food Allergen Awareness Training course.. Moreover, Avoiding Allergenic Cross Contamination is covered in this Food Allergen: Food Allergen Awareness Training course on food allergen awareness. Enrol today to begin learning! You may easily learn new information and skills with the aid of a food allergen awareness training course. Main Course: Food Allergen Awareness Special Offers of this Food Allergen: Food Allergen Training Course This Food Allergen: Food Allergen Course includes a FREE PDF Certificate. Lifetime access to this Food Allergen: Food Allergen Course Instant access to this Food Allergen: Food Allergen Course Get FREE Tutor Support to this Food Allergen: Food Allergen Course Food Allergen: Food Allergen Awareness Training Online Are you employed by a company that produces, distributes, or serves food? Are you considering a career in retail, food manufacturing, or hospitality? Then this Food Allergen: Food Allergen Course is required of you. Nearly everyone should take this Food Allergen: Food Allergen Course since it is crucial that we all comprehend food allergies and how they affect individuals. Who is this course for? Food Allergen Awareness Training The Food Allergen: Food Allergen Training is intended for food handlers and other catering sector employees who are involved in food preparation and serving. Requirements Food Allergen Awareness Training To enrol in this Food Allergen Course, students must fulfil the following requirements. To join in our Food Allergen: Food Allergen Training Course, you must have a strong command of the English language. To successfully complete our Food Allergen: Food Allergen Training Course, you must be vivacious and self driven. To complete our Food Allergen: Food Allergen Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Food Allergen: Food Allergen Training Course. Career path Food Allergen Awareness Training The Food Allergen: Food Allergen Training will provide opportunities for a variety of jobs, including: Auditor of food safety: £25,000 to £45,000 annually Coordinator of Quality Assurance: £20,000 to £35,000 annually Expert in Allergen Control: £22,000 to £40,000 annually

Embark on a Mathematical Odyssey: Build Your Math Fundamentals Welcome to a transformative journey through the enchanting realm of numbers and calculations with our Build Your Math Fundamentals course. Dive deep into the core of mathematical understanding as we unravel the mysteries of integers, factors, fractions, and more. The journey begins with the exploration of directed numbers and meanders through the intricacies of BODMAS, rational numbers, percentages, and beyond. Each module is a stepping stone, laying the foundation for a solid understanding of math fundamentals. No longer view math as a challenge; embrace it as a fascinating adventure with real-world applications. Whether you're a novice eager to conquer the basics or someone looking to refresh their mathematical prowess, this course is your key to unlocking the magic of numbers. Learning Outcomes Master the concept of integers, including directed numbers and their applications. Explore the world of factors, multiples, and their significance in mathematical calculations. Gain proficiency in working with fractions and understand their role in real-world scenarios. Apply the BODMAS rule for simplification with confidence and precision. Navigate through decimal numbers, rational numbers, percentages, and advanced topics like scientific notation. Why choose this Build Your Math Fundamentals course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Build Your Math Fundamentals course for? Students seeking to strengthen their foundational math skills. Professionals wanting to enhance their quantitative abilities. Parents supporting their children in math studies. Job seekers preparing for numerical assessments. Anyone looking to build a solid mathematical foundation for future learning. Career path Data Entry Clerk: £18,000 - £25,000 Administrative Assistant: £20,000 - £28,000 Retail Sales Associate: £18,000 - £22,000 Customer Service Representative: £18,000 - £25,000 Junior Accountant: £22,000 - £30,000 Banking Associate: £20,000 - £28,000 Prerequisites This Build Your Math Fundamentals does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Build Your Math Fundamentals was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Integers ( Directed Numbers) Introduction 00:02:00 Number system 00:09:00 Integers and ordering of integers 00:07:00 Addition and Subtractions of Integers 00:10:00 Operations on Integers 00:06:00 Multiplication and Division of Integers 00:07:00 Powers of Integers (Exponents) 00:04:00 Factors and Multiples Complete knowledge about factors and multiples 00:07:00 Divisibility tests for 2,3,4,5,6 00:07:00 Divisibility rules 7,8,9,10,11 00:11:00 Prime Factorization 00:13:00 Highest common factor HCF 00:13:00 Word problems based on HCF 00:12:00 Least common multiple LCM 00:16:00 Relation between lcm and HCF 00:04:00 Fractions Classification of Fractions 00:04:00 Convert mixed to improper and improper to mixed fractions 00:03:00 Equivalent Fractions 00:04:00 Comparing Fractions after converting to like fractions 00:09:00 Reducing a fraction to lowest term 00:04:00 Addition and subtraction OF fractions 00:08:00 Multiplication and division of fractions 00:11:00 Word problems on fractions 00:16:00 Simplification Rule : BODMAS Bodmas and rules to remove brackets 00:03:00 simplify expressions using BODMAS rules 00:05:00 simplify expressions involving fractions using BODMAS 00:07:00 Decimal numbers Decimal numbers in relation to fractions 00:08:00 Like and unlike Decimals 00:05:00 Ordering of Decimal numbers 00:10:00 Addition and subtraction of Decimal 00:07:00 Multiplication of Decimal 00:03:00 Division of Decimal 00:08:00 Rational Numbers Rational number 00:02:00 Representation of Rational Numbers on Number line 00:05:00 Determining which fraction is terminating or non-terminating 00:07:00 shortcut method of writing decimal expansion of fraction to decimal 00:08:00 Approximation Rounding to whole number 00:06:00 Rounding to required number of decimals (1 d.p. ) 00:05:00 Rounding to significant digits 00:07:00 Practice question on three methods of approximation 00:05:00 Estimation and Scientific Notation or Standard form Estimation 00:05:00 Scientific Notation 00:07:00 Operation on numbers when they are in scientific notation 00:06:00 Percentage Percentage to fraction and fraction to percentage 00:06:00 Percentage of a quantity and conversation to decimal 00:06:00 Expressing one quantity as percentage of another quantity 00:06:00 Finding increase decrease percent 00:05:00 Uses of Percentages-Word Problems 00:09:00 Ratio and Proportion Ratio- How to express as simple ratio 00:09:00 How to compare Ratios 00:04:00 Word problems on finding ratios 00:07:00 To divide a given quantity into a given Ratio 00:11:00 Proportion 00:04:00 Practice problems on Proportion 00:06:00 Continued proportion 00:06:00 Unitary Method and its Applications Direct Variation (or proportion) 00:04:00 Problems based on Direct proportion 00:10:00 Inverse Variation (or proportion) 00:10:00 Multiple Ratios 00:10:00 Profit , Loss, discount and Tax Basics - Profit and Loss 00:04:00 More practice problems on Profit _ Loss 00:06:00 Selling price formula and Problems 00:04:00 Cost price formula and Problems 00:03:00 Higher problems on Profit and Loss 00:08:00 Basics - Discount 00:05:00 Practice problems on Discount 00:04:00 Tax 00:06:00

Overview This Merchandising course will unlock your full potential and will show you how to excel in a career in Merchandising. So upskill now and reach your full potential. Everything you need to get started in Merchandising is available in this course. Learning and progressing are the hallmarks of personal development. This Merchandising will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Merchandising course covers everything you must know to stand against the tough competition in the Merchandising field.  The future is truly yours to seize with this Merchandising. Enrol today and complete the course to achieve a Merchandising certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Merchandising course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Merchandising course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Merchandising course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Merchandising is suitable for anyone aspiring to start a career in Merchandising; even if you are new to this and have no prior knowledge on Merchandising, this course is going to be very easy for you to understand.  And if you are already working in the Merchandising field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Merchandising course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Merchandising course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Merchandising course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Merchandising course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Merchandising Theory Merchandising Theory 00:21:00 Module 02: Product Management Product Management 00:22:00 Module 03: Merchandise Management Merchandise Management 00:22:00 Module 04: Inventory Management and Analysis Inventory Management and Analysis 00:28:00 Module 05: Merchandising Strategy Merchandising Strategy 00:25:00 Module 06: Visual Merchandising Visual Merchandising 00:23:00 Module 07: Merchandise Pricing Merchandise Pricing 00:37:00 Module 08: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 09: Consumer Rights Act Consumer Rights Act 00:15:00 Module 10: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:16:00 Assignment Assignment - Merchandising 00:00:00