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In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.
English language book club to use and improve your English. Qualified and experienced British English teacher.
CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.
🌿 Guided Minds: A 12-Month Meditation Journey Create calm, clarity & connection—one month at a time. Guided Minds is a year-long meditation programme designed to help you build a sustainable, enriching practice through monthly themes, supportive sessions, and practical tools for real life. Whether you're new to meditation or looking to deepen your experience, this programme will guide you with compassion and clarity. 🔁 Programme Format Weekly Live Sessions (Online & In-Person) Monthly Themes & Challenges Guided Meditations & Practices Supportive Community Access to Session Recordings Join monthly or commit to the full journey—the choice is yours. 🌟 Monthly Themes Overview July: Making Meditation a Healthy Habit Learn how to create a sustainable daily practice using breath, posture and science-backed techniques. ✔️ Relaxation response ✔️ Meditation for clarity & calm ✔️ Core practices: breath, posture, stillness ✔️ In-person Session 5: “Pulling It All Together” August: Meditation & Mindfulness Focus on the profound benefits of meditation: ✔️ Stress relief, heart health, immunity ✔️ Slowing ageing, boosting self-compassion ✔️ 3 Principles: Habituation, Wisdom, Openheartedness ✔️ Diamond Dedication Meditation September: Calming a Wandering Mind Tame your busy mind through simple, powerful practices. ✔️ Focused attention vs. mind-wandering ✔️ Thought loops & rumination ✔️ Colour, mantra & visualisation meditations ✔️ Mindfulness of thought October: Creating a Mindful Life Bring mindfulness into everyday moments. ✔️ Living in the now ✔️ Radical acceptance & surrender ✔️ Senses as anchors: sound, touch, breath ✔️ Showing up fully for life November: Meditation for Stress Relief Practical methods to manage stress & emotional overload. ✔️ Good vs. bad stress ✔️ The ego, fight/flight, and impermanence ✔️ Gratitude & visualisation ✔️ Overcoming obstacles to meditation December: Rest & Reflection Warm the heart and calm the mind before the holidays. ✔️ Body-based awareness ✔️ Reviewing your progress ✔️ Meditations for resilience ✔️ Peaceful practices for winter January: Meditation for Positive Emotions Start the year with joy, love, and purpose. ✔️ Heart-opening meditations ✔️ Gratitude & happiness ✔️ Intention-setting with optional cacao ceremony ✔️ Emotional healing & connection February: Meditation for Well-Being A holistic approach to health from the inside out. ✔️ Four foundations of mindfulness ✔️ Forgiveness (including Huna meditations) ✔️ Body-mind connection ✔️ Compassion and curiosity March: Deeper into Meditation Explore advanced techniques with renewed clarity. ✔️ Insight, wisdom, open-heartedness ✔️ Posture & Nine-Cycle Breathing ✔️ Concentration & mental clarity ✔️ Appreciation for life April: Meditation for Relaxation Recharge your nervous system with rest-focused meditations. ✔️ Body scan & breath awareness ✔️ Guided deep relaxation ✔️ Calming anxiety & overactivity ✔️ Rest as a radical act May: The Art of Living Live with intention and reverence. ✔️ Meditation on impermanence & emptiness ✔️ Self-love & emotional nourishment ✔️ Present moment awareness ✔️ Breath as a life companion June: Meditation on Inner Peace End the year rooted, spacious, and unshakable. ✔️ Letting go of resistance ✔️ Unflappability & mental resilience ✔️ Responsibility & self-awareness ✔️ Lasting inner calm and clarity 💷 Pricing Options Online sessions: £10 each In-person sessions: £15 each Join the Guided Minds Meditation Community for £28/month ✓ Includes all sessions (online & in-person) ✓ Unlimited access to recordings ✓ Bonus practices & group support 🌱 Ready to begin? Each month offers a new opportunity to reset, reflect and grow. Join any time, or commit to the full year and transform your relationship with your mind, body and life.
ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM. Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment. This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort. Topics: Harassment Laws: The definition of sexual harassment and quid pro quo. Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments). Creating a happy work environment free from hostility and discomfort. Reporting: What to do when employees witness or experience harassment. Responding: How managers can identify and respond to prohibited conduct. Attendees will be able to: Identify the signs of Harassment and take steps to prevent it, Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur, Involve the correct individuals in being made aware of the occurrence, and Respond appropriately to the situation after it occurs. This workshop is offered in two versions – management-only and staff-only. Online Format—Workplace Professionalism is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. It was an extreme pleasure to have you as part of the Communication Enhancement Training Program. Your presentation was excellent and well received by the staff. Courtney C. Crouch, Jr., PresidentSelected Funeral and Life Insurance Company
Improving Communications UK offers an Advanced Presentation Skills course designed to enhance public speaking abilities and improve the use of presentation software. This course provides delegates with the opportunity to refine their skills in a supportive environment. As delegates deliver their presentations, they are coached on key areas such as body language, posture, word choice, confidence, eye contact, volume, and reducing verbal tics and filler words. This comprehensive approach ensures that delegates can effectively engage their audience and convey their message with clarity and confidence. The course also focuses on enhancing content and visual aids, typically using software like PowerPoint. Delegates learn how to: Clearly state their purpose Reduce text on slides Create user-friendly messages Select impactful graphics to support their message By the end of the course, delegates will be able to deliver organised and engaging presentations that motivate audiences, craft streamlined messages, enhance their stage presence, and convince listeners with compelling evidence in speech and visuals. This course is ideal for those seeking to improve their presentation skills and make a lasting impact. The Advanced Presentation Skills course is a 4-hour interactive virtual class for up to six delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a personal and interactive learning experience from the comfort of one's own home.
Assisting patients at the end of their life's journey ... Nationally Recognised Qualifications Accredited OCN Credit4Learning - Level 3 Accredited CPD (The CPD Certification Service) Expand your horizons to include this specialised area of caring Comprehensively covers end of life and terminal patient care skills Includes support and reference material to download and keep No previous experience or qualification needed Download a certificate on completion of your online course
The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.