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219 Courses delivered Online

Hospitality and Accommodation Management

5.0(10)

By Apex Learning

Overview Become a multi-talented manager who is skilled at running special events, and the efficient day-to-day practises in a busy Hotel. This Hospitality and Accommodation Managementcourse will train you in every aspect of Hospitality and ensure that you and your team deliver outstanding customer service. Hotels and Large-scale events need a strong individual to manage and steer the proceedings. The contents of this comprehensive course will give you that capability. You will be coached in every single factor for achieving the highest standards in Hospitality, which includes guidance on recruitment, training, operations, marketing, catering, crisis management and much more. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Hospitality and Accommodation Management. It is available to all students, of all academic backgrounds. Requirements Our Hospitality and Accommodation Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 12 lectures • 04:01:00 total length •Introduction to Hospitality Management: 00:21:00 •An Overview of Hotel Industry: 00:15:00 •The Process of Selection and Recruitment in Hospitality Industry: 00:21:00 •The Process of Development and Training in Hospitality Industry: 00:21:00 •Management of Front Office Operations: 00:19:00 •Management of Housekeeping, Engineering and Security Operations: 00:24:00 •Management of Food and Beverage Operations: 00:20:00 •Management of Service Quality in Hospitality Industry: 00:17:00 •Marketing in Travel and Tourism Business: 00:21:00 •Accounting in Hospitality Industry: 00:23:00 •Customer Satisfaction: 00:20:00 •E-Hospitality and Technology: 00:19:00

Hospitality and Accommodation Management
Delivered Online On Demand4 hours 1 minutes
£12

Pest Control Essential Training

5.0(10)

By Apex Learning

Tired of browsing and searching for a Pest Control Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Pest Control Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Pest Control Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Pest Control Training and help you along your learning journey. Advanced audio-visual learning modules of these Pest Control Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Pest Control Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Pest Control Training Bundle Consists of the following Premium courses: Course 01: Diploma in Food Safety & Pest Management Course 02: HACCP Training Course 03: How to Improve Your Food Hygiene Rating Course 04: TACCP Training Course 05: Nutrition & Health Course 06: Hospitality and Catering - Food Safety Level 3 Course 07: Health and Safety Executive Course 08: Food Allergen Awareness Course 09: Food and Mood: Improving Mental Health Through Diet and Nutrition Course 10: Cost Control Process and Management Course 11: COSHH Awareness Level 3 Course 12: Food Labelling Regulations Training Course 13: Personal Hygiene Course 14: Online Workplace First Aid Level 3 Course Enrol now in Pest Control Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Pest Control Training expertise and essential knowledge, which will assist you in reaching your goal. Course Curriculum: Diploma in Food Safety & Pest Management: Food Safety - Introduction Supervision of Food Safety Food Safety Legislation Food Safety Management Systems Food Safety Management Tools Microbiology Contamination Hazards Controlling Contamination Bacterial Food Poisoning and Food-Borne Illness Non-bacterial Food Poisoning Personal Hygiene Food and Temperature Control Checking, Verifying and Recording Temperature Food Spoilage and Preservation Food Premises and Equipment The Design and Construction Waste Disposal, Cleaning and Disinfection Pest Management Food Safety Training for the Staff ***And 13 more courses*** CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Pest Control Training bundle. Requirements Our Pest Control Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Pest Control Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course Diploma in Food Safety & Pest Management absolutely Free! Other PDF Certificates are available for £6 each. Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Diploma in Food Safety & Pest Management absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Pest Control Essential Training
Delivered Online On Demand
£69

Hospitality and Hotel Revenue Management Advanced Diploma

5.0(10)

By Apex Learning

Overview Attain the best online training possible to become a sought-after manager who can steer Hotels and Hospitality services in successful directions. This Hospitality and Hotel Revenue Management Advanced Diplomacourse is designed to coach you in every aspect and element of Hospitality responsibilities and guarantees you are able to deliver outstanding customer service. The course is designed to prepare for the demands of customers in Hotels, and also such other events or locations, such as cruise ships, popular bars or clubs, restaurants, and high-profile tourist destinations. You will learn how to recruit and train staff, maintain housekeeping, upkeep a facility, and organise large-scale events and the appropriate catering. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Hospitality and Hotel Revenue Management Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Hospitality and Hotel Revenue Management Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 22 lectures • 07:08:00 total length •Module 01: Introduction to Hospitality Management: 00:24:00 •Module 02: An Overview of Hotel Industry: 00:18:00 •The Process of Selection and Recruitment in Hospitality Industry: 00:21:00 •The Process of Development and Training in Hospitality Industry: 00:24:00 •Module 05: Management of Front Office Operations: 00:19:00 •Management of Housekeeping, Engineering and Security Operations: 00:27:00 •Management of Food and Beverage Operations: 00:20:00 •Management of Service Quality in Hospitality Industry: 00:20:00 •Marketing in Travel and Tourism Business: 00:24:00 •Module 10: Accounting in Hospitality Industry: 00:26:00 •Module 11: Customer Satisfaction: 00:20:00 •Module 12: E-Hospitality and Technology: 00:22:00 •Module 1. Fundamentals of Hotel Revenue Management: 00:16:00 •Module 2. Importance of Revenue Management: 00:20:00 •Module 3. Key Performance Indicator in Revenue Management: 00:18:00 •Module 4. Forecasting of Hotel Revenue Management: 00:21:00 •Module 5. Pricing of Hotel Revenue Management: 00:22:00 •Module 6. Profitable Distribution Strategy: 00:07:00 •Module 7. Overbooking Practices in Hotel Revenue Management: 00:10:00 •Module 8. How to Promote your Hotel: 00:15:00 •Module 9. Customer and Other Essential Factors: 00:13:00 •Module 10. The Future of Hotel Revenue Management in UK: 00:21:00

Hospitality and Hotel Revenue Management Advanced Diploma
Delivered Online On Demand7 hours 8 minutes
£12

Level 4 Diploma in Hospitality and Tourism Management

By Training Tale

Level 4 Diploma in Hospitality and Tourism Management Level 4 Hospitality Management course is a comprehensive online course that will provide you with a complete understanding of the Hospitality management sector and your key roles within it. This position of a hospitality manager requires a service-minded professional attitude. Enrol in our Level 4 Hospitality Management course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your professional development. Our Level 4 Hospitality Management course will help you arm yourself with the qualities you need to work towards your dream job in hospitality management. This Level 4 Diploma in Travel & Tourism is designed for anyone who wants to turn a lifelong passion for travel into a rewarding career. Through this Level 4 Diploma in Travel & Tourism course you will learn every aspect of the modern travel and tourism industry, Airlines, Airports and International Aviation, Tour Operations Management, the significance of successful distribution in tourism, human resource management in tourism, managing the countryside for tourism, information and communication technologies for tourism and much more. There has never been a better time to start or advance a career in the Level 4 Diploma in Hospitality and Tourism Management industry, so enrol in this Level 4 Diploma in Hospitality and Tourism Management today and become a part of this interesting industry. Main Course: Course 01: Level 4 Hospitality Management Course 02: Level 4 Travel & Tourism Management ***Other Benefits of Level 4 Diploma in Hospitality and Tourism Management Course *** Free 2 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 4 Diploma in Hospitality and Tourism Management Course] Level 4 Diploma in Hospitality and Tourism Management Course Curriculum Of Level 4 Hospitality Management Module 01: An Overview of the Hospitality Industry Module 02: Travel and Tourism Module 03: Forces Affecting Growth and Change in the Hospitality Industry Module 04: Understanding Marketing Management in Hospitality & Tourism Module 05: Understanding the Management of Food and Beverage Operations Module 06: Understanding Accounting in Hospitality Module 07: Restaurant Operations Module 08: Balance Sheet and the P&L Statement Course Curriculum Of Level 4 Diploma in Travel & Tourism Module 01: An Overview of Travel & Tourism Module 02: The Accommodation Sector: Managing for Quality Module 03: Airlines, Airports and International Aviation Module 04: Tour Operations Management Module 05: Managing Tourism Distribution Module 06: Human Resource Management in Tourism Module 07: Marketing Management for Tourism Module 08: Strategy for Tourism Module 09: Managing Finance for Tourism Module 10: The Law and Tourism Module 11: Managing Urban Tourism Module 12: Managing the Countryside for Tourism: A Governance Perspective Module 13: Site and Visitor Management at Natural Attractions Module 14: Information and Communication Technologies for Tourism Module 15: Destination Marketing and Technology Module 16: Tourism and the Environment Assessment Method of Level 4 Diploma in Hospitality and Tourism Management After completing each module of the Level 4 Diploma in Hospitality and Tourism Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 4 Diploma in Hospitality and Tourism Management After completing the MCQ/Assignment assessment for this Level 4 Diploma in Hospitality and Tourism Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 4 Diploma in Hospitality and Tourism Management Our entirely Level 4 Hospitality and Tourism Management programme offers vital teachings and industry insights to both beginners to the sector and current employees. Whether you want to get your first job in hospitality or advance to a higher level of leadership. Requirements Level 4 Diploma in Hospitality and Tourism Management There are no specific requirements for this Level 4 Hospitality and Tourism Management Course because it does not require any advanced knowledge or skills. Career path Level 4 Diploma in Hospitality and Tourism Management Candidates who finished our Level 4 Diploma in Hospitality and Tourism Management may pursue a wide range of vocations, including: Director of Maintenance Director of Marketing Director of Operations Director of Sales Travel agent Tour guide Holiday representative Accommodation booker Concierge manager Information clerk Tour and travel guide Certificates Certificate of completion Digital certificate - Included

Level 4 Diploma in Hospitality and Tourism Management
Delivered Online On Demand16 hours
£15

Travel Agency Level 3

5.0(10)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Learn the crucial factors that motivate people to travel, and navigate the best deals with your clients by enrolling in our exclusively designed Travel Agency Level 3. This course provides you with a solid understanding of tourist products to help your clients make great travel plans based on their budgets and preferences. Most people require the specialist help of a travel agency when looking for the best deals and advice on where to go. After your successful completion, you will be equipped with strong management skills, with knowledge of various tourist destinations, how to provide your client with multiple choices relying on their budget, make a clear and effective accommodation policy, and much more. Enrol today to pave your way towards a successful career in the travel industry. The Travel Agency Level 3 incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Travel Agency Level 3 will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Travel Agency Level 3, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Travel Agency Level 3 course, you will get 10 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Travel Agency Level 3 Bundle Consists of the following Premium courses: Course 01: Travel Agency Level 3 Course 02: Hospitality and Accommodation Management Course 03: GCSE English Course 04: Customer Relationship Management Course 05: Business Branding Course 06: Travel & Tourism Course 07: Working Effectively Across Cultures Course 08: Assertiveness and Self Confidence Development Course 09: Mastering Digital Photography Diploma Course 10: Effective Communication Skills Diploma Course 11: Time Management Training So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Travel Agency Level 3: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum of Travel Agency Level 3 Bundle Course 01: Travel Agency Level 3 Introduction to Travel and Tourism Tourism Products and Services Tour Operating and Travel Retailing Marketing in Travel and Tourism Developing Communication Skills Customer Service and Satisfaction Customer Relationship Management(CRM) Human Resource Management in Travel Industry Crisis and Visitor Attraction Management Transport Management Procedure Sustainable Tourism Public Awareness Campaigns Course 02: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 03: GCSE English Module 01: Introduction to GCSE English Module 02: Edexcel English Section A Part 01 Module 03: Edexcel English Section A Part 02 Module 04: Edexcel English Section B Module 05: Edexcel English Section C Module 06: Cambridge English Exercise 1-4 Module 08: Cambridge English Exercise 6 Module 07: Cambridge English Exercise 5 Module 09: Basics of Grammar Part 01 Module 10: Basics of Grammar Part 02 Module 11: The Basics of Sentences Module 12: Structure of Sentences Module 13: English Language Reading Part 01 Module 14: English Language Reading Part 02 Module 15: English Academic Writing Part 01 Module 16: English Academic Writing Part 02 Module 17: Punctuation and Capitalisation in Writing Module 18: Most Common Mistakes and How to Avoid Them Module 19: Cambridge English Listening Module 20: Cambridge English Speaking Course 04: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 05: Business Branding Business Course Promo Video Chapter 01 Chapter 02 Chapter 03 Chapter 04 Chapter 05 Chapter 06 Chapter 07 Chapter 08 Chapter 09 Chapter 10 Chapter 11 Course 06: Travel & Tourism Module 1: Introduction to Travel and Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel and Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course 07: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 08: Assertiveness and Self Confidence Development Self Confidence Introduction Ways to Find Yourself Positive Mindset vs Negative Mindset Do it, Feel it and Achieve it Believe it and Achieve it ESTEEM SELF ANALYSIS STILL STRUGGLING TO FIND AND TO BE CONFIDENT Course 09: Mastering Digital Photography Diploma Intro How Does a Camera Work Aperture Shutter Speed ISO Exposure Triangle Lights & Filters White Balance File Types Photo Resolution & Quality Composition Conclusion Course 10: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss Course 11: Time Management Training Module 1: Importance and Benefits of Time Management Module 2: Assess Your Current Work Practice Module 3: Identifying the Priorities Module 4: Say 'No' to Procrastination Module 5: Set Your Goals Module 6: Plan the Work Module 7: Work The Plan Module 8: Effective Time Management Techniques Module 9: Combat The Time Wasters Module 10: Time Management for Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Travel Agency Level 3 bundle. Requirements This Travel Agency Level 3 course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Travel Agency Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Travel Agency Level 3
Delivered Online On Demand
£53

CRM (Customer Relationship Management)

5.0(10)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

CRM (Customer Relationship Management)
Delivered Online On Demand
£53

Hospitality and Catering - Level 3

4.5(3)

By Studyhub UK

Immerse yourself in the dynamic and ever-evolving world of hospitality with our Hospitality and Catering - Level 3 course. Dive deep into the intricate processes behind every hotel lobby and bustling kitchen. From an insightful peek into hotel industry operations to mastering the art of quality service management, this course encompasses every sector facet. Moreover, as technology continues to mould industries, get a glimpse of how e-hospitality changes the game. If you've ever dreamt of making your mark in this vibrant industry, this meticulously crafted course will be your guiding star. Learning Outcomes: Understand the core concepts of hospitality management and its application in the real world. Gain insight into the hospitality sector's recruitment, selection, development, and training processes. Master the operations of the front office, housekeeping, and food & beverage departments. Grasp the intricacies of marketing strategies specifically tailored to travel and tourism businesses. Acquire knowledge in managing customer satisfaction and explore the role of technology in the hospitality industry. Why buy this Hospitality and Catering - Level 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Hospitality and Catering - Level 3 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals looking to kick-start their career in the hospitality sector. Those curious about hotel operations from the front desk to the back kitchen. Aspiring managers aiming to lead teams in hospitality settings. Marketing enthusiasts keen to explore the travel and tourism segment. Tech-savvy individuals interested in understanding e-hospitality. Prerequisites This Hospitality and Catering - Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Hotel Manager: £35,000 - £50,000 per annum Front Office Manager: £25,000 - £35,000 per annum Food and Beverage Manager: £30,000 - £40,000 per annum Housekeeping Manager: £25,000 - £35,000 per annum Travel and Tourism Marketer: £30,000 - £45,000 per annum E-Hospitality Specialist: £35,000 - £55,000 per annum   Course Curriculum Hospitality and Catering - Level 3 Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:20:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Hospitality and Catering - Level 3 00:20:00 Final Exam Final Exam - Hospitality and Catering - Level 3 00:20:00

Hospitality and Catering - Level 3
Delivered Online On Demand5 hours 5 minutes
£10.99

Hospitality: E-Hospitality and Technology

4.7(26)

By Academy for Health and Fitness

The field of work known as hospitality involves taking care of customers who frequently visit your business. The most typical kinds of properties where hospitality managers work include hotels, motels, resorts, and condos. But there are also hospitality managers in private transportation, retail, food and beverage, and other sectors. In this course, you will learn about this industry, the basics of hospitality, how it relates to tourism, lodging and food service, different forms of accommodation, different kinds of rooms, restaurant management and hotel guests in this course. Understanding the growth of the hospitality industry and effective quality control is also essential. This hospitality bundle is a thorough, instructor-led course created to give you a thorough understanding of the nature of the associated industry and your primary responsibilities. You must be able to provide excellent service to others and control situations when they go wrong. To do this, our skilled specialists created this course to meet your demands. The hospitality bundle teaches you everything about the subject in-depth and from scratch. You will receive exciting learning materials throughout this self-paced program, and you will learn the skills you need to apply a variety of concepts to give yourself a competitive edge in the job market. Learning Outcome Following the successful completion of the course, you will Know the fundamentals of the hospitality and hotel industries Learn about the significance of customer care in the hotel industry Be able to handle money in the hospitality industry Become competent in opening and closing practices, shift reporting, and control systems in hotel management Hold a grasp of the hospitality, marketing, and hotel sector in general Know about cleaning, food and beverage, and auditing procedures Understand the cost management for the hospitality sector Have knowledge of accounting functions in the hospitality and hotel industries. Why People love Hospitality From Academy for Health & Fitness: Opportunity to boost your CV/Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included. ****Course Curriculum**** Here are the topics you will cover on the Course. Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment Module 04: The Process of Development and Training Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion Upon passing the assessment, you will receive proper certification that is accredited by CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who enjoys picking up new skills can enrol in this program. Requirements Enrol on the Hospitality with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Hospitality without any delay. Career path You will be able to grasp specific knowledge and abilities with the highest level of confidence after completing the hospitality management course or training, enabling you to advance your career in the appropriate industry, such as : Hospitality Manager Hotel Manager Housekeeping Manager Catering Manager Certificates Certificate of completion Digital certificate - £10

Hospitality: E-Hospitality and Technology
Delivered Online On Demand5 hours
£12

Catering, Restaurant Management, Food Safety, HACCP & Revenue Management - 20 Courses Bundle

By NextGen Learning

Get ready for an exceptional online learning experience with the Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This bundle is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the package has something for everyone. As part of the package, you will receive complimentary PDF certificates for all courses in the bundle at no extra cost. Equip yourself with the Catering & Restaurant Management bundle to confidently navigate your career path or personal development journey. Enrol our Catering & Restaurant Management bundle today and start your career growth! This Bundle Comprises the Following 20 CPD Accredited Courses: Course 01: Catering Management Course 02: Restaurant Management - Takeaway Business Course 03: Level 2 Food Hygiene and Safety for Catering Course 04: Level 3 HACCP Training Course 05:Food Allergen Awareness Training Course 06: How to Improve Your Food Hygiene Rating Course 07: Food Labelling Regulations Course 08: Higher Technician in Cooking and Gastronomy Course 09: Learn to Create Growth Projections for Your Business Course 10: Hotel Revenue Management Course 11: Hospitality and Revenue Management Course 12: How to Analyse & Maximize Restaurant Profits Course 13: Set Menu Prices for your restaurant using data Course 14: Marketing Strategies for Business Course 15: Customer Relationship Management (CRM) Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Catering, Restaurant Management, Food Safety, HACCP & Revenue Management course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices. Develop practical skills applicable to real-world situations. Enhance personal and professional growth. Build a strong knowledge base in your chosen course Bundle. Benefit from the flexibility and convenience of online learning. With the Bundle, validate your learning with a CPD certificate. Each course in Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Catering, Restaurant Management, Food Safety, HACCP & Revenue Management, a rich anthology of 15 diverse courses. Each course in the Catering & Restaurant Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Catering & Restaurant Management package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Catering, Restaurant Management, Food Safety, HACCP & Revenue Management course. Career path Unleash your potential with the Catering, Restaurant Management, Food Safety, HACCP & Revenue Managementbundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Catering & Restaurant Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Catering, Restaurant Management, Food Safety, HACCP & Revenue Management - 20 Courses Bundle
Delivered Online On Demand45 hours
£79

Level 3 Diploma in Hospitality and Tourism Management

By Compliance Central

Are you looking to enhance your Hospitality and Tourism Management skills? If yes, then you have come to the right place. Our comprehensive course on Hospitality and Tourism Management will assist you in producing the best possible outcome by mastering the Hospitality and Tourism Management skills. The Hospitality and Tourism Management is for those who want to be successful. In the Hospitality and Tourism Management, you will learn the essential knowledge needed to become well versed in Hospitality and Tourism Management. Our Hospitality and Tourism Management starts with the basics of Hospitality and Tourism Management and gradually progresses towards advanced topics. Therefore, each lesson of this Hospitality and Tourism Management is intuitive and easy to understand. Why would you choose the Level 3 Diploma in Hospitality and Tourism Management from Compliance Central: Lifetime access to Hospitality and Tourism Management materials Full tutor support is available from Monday to Friday with the Hospitality and Tourism Management Learn Hospitality and Tourism Management skills at your own pace from the comfort of your home Gain a complete understanding of Hospitality and Tourism Management Accessible, informative Hospitality and Tourism Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Hospitality and Tourism Management Study Hospitality and Tourism Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Hospitality and Tourism Management Improve your chance of gaining in demand skills and better earning potential by completing the Hospitality and Tourism Management Hospitality and Tourism Management Curriculum Breakdown of the Hospitality and Tourism Management Hospitality Management Module 01: Introduction Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment Module 04: The Process of Development and Training Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality Module 09: Marketing in Travel and Tourism Business Module 10: Accounting Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Travel and Tourism Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Hospitality and Tourism Management helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Hospitality and Tourism Management. It is also great for professionals who are already working in Hospitality and Tourism Management and want to get promoted at work. Requirements To enrol in this Hospitality and Tourism Management, all you need is a basic understanding of the English Language and an internet connection. Career path The Hospitality and Tourism Management will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Hospitality and Tourism Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Level 3 Diploma in Hospitality and Tourism Management
Delivered Online On Demand7 hours
£12