Name: Customer Service Adviser
Price: 25 GBP
Availability: InStock

<p>There are two levels of rapport: transactional and relational. Discover the three skills for building instant rapport and the goal of transactional rapport. Discover the technique to turn small talk into SMART talk and increase the emotional connection. Understand how to maintain good relations for long term business.</p><h3>Learning Objectives</h3><p>Discover two levels of rapport, Apply three skills for building instant rapport when time is short, Utilize five tips for working with names, Explain how to turn small talk into SMART Talk</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

There are two levels of rapport: transactional and relational. Discover the three skills for building instant rapport and the goal of transactional rapport. Discover the technique to turn small talk into SMART talk and increase the emotional connection. Understand how to maintain good relations for long term business.
Learning Objectives
Discover two levels of rapport, Apply three skills for building instant rapport when time is short, Utilize five tips for working with names, Explain how to turn small talk into SMART Talk
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Chart Learning Solutions

Building Rapport: Instant Rapport

General Admission

<p>There are four relationship styles. Understanding them helps improve how we relate to ourselves and others. Each style has value and strengths. People rarely set out to be difficult. Discover the four styles and how you can identify and manage each one.</p><h3>Learning Objectives</h3><p>Identify the four relationship styles in people, Explain how to use behavioral flexibility with each style, Create positive interpersonal relationships</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

There are four relationship styles. Understanding them helps improve how we relate to ourselves and others. Each style has value and strengths. People rarely set out to be difficult. Discover the four styles and how you can identify and manage each one.
Learning Objectives
Identify the four relationship styles in people, Explain how to use behavioral flexibility with each style, Create positive interpersonal relationships
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Building Rapport: Building Positive Relationships

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Representative has been specially designed to help learners gain a good command of Customer Service Representative, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Customer Service Representative, you will gain both practical and theoretical understanding of Customer Service Representative that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. </p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Customer Relationship Management (CRM)</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Customer Relationship Management (CRM)</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: CRM Fundamentals</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Fundamentals</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: CRM Strategies</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Strategies</td><td><span>🕐 00:34:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: CRM Databases</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Databases</td><td><span>🕐 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Deepening Customer Relationship</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Deepening Customer Relationship</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Handling Customer Complaints</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Customer Complaints</td><td><span>🕐 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Introduction to Customer Service</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Customer Service</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: What's Different about Good Customer Service?</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What's Different about Good Customer Service?</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: Customer Service Communication Strategies</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Customer Service Communication Strategies</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Building Rapport Over the Phone</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Building Rapport Over the Phone</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 11: Active Listening and Managing Tough Callers</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Active Listening and Managing Tough Callers</td><td><span>🕐 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 12: Problem Solving over the Phone</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Problem Solving over the Phone</td><td><span>🕐 01:05:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Representative has been specially designed to help learners gain a good command of Customer Service Representative, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Customer Service Representative, you will gain both practical and theoretical understanding of Customer Service Representative that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. 
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module 01: Introduction to Customer Relationship Management (CRM)			
▶	Introduction to Customer Relationship Management (CRM)	🕐 00:23:00
Module 02: CRM Fundamentals			
▶	CRM Fundamentals	🕐 00:23:00
Module 03: CRM Strategies			
▶	CRM Strategies	🕐 00:34:00
Module 04: CRM Databases			
▶	CRM Databases	🕐 00:22:00
Module 05: Deepening Customer Relationship			
▶	Deepening Customer Relationship	🕐 00:24:00
Module 06: Handling Customer Complaints			
▶	Handling Customer Complaints	🕐 00:21:00
Module 07: Introduction to Customer Service			
▶	Introduction to Customer Service	🕐 00:24:00
Module 08: What's Different about Good Customer Service?			
▶	What's Different about Good Customer Service?	🕐 00:13:00
Module 09: Customer Service Communication Strategies			
▶	Customer Service Communication Strategies	🕐 00:25:00
Module 10: Building Rapport Over the Phone			
▶	Building Rapport Over the Phone	🕐 00:25:00
Module 11: Active Listening and Managing Tough Callers			
▶	Active Listening and Managing Tough Callers	🕐 00:29:00
Module 12: Problem Solving over the Phone			
▶	Problem Solving over the Phone	🕐 01:05:00

Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Customer Service Representative

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service &amp; Environment has been specially designed to help learners gain a good command of Customer Service &amp; Environment, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Customer Service &amp; Environment, you will gain both practical and theoretical understanding of Customer Service &amp; Environment that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Concepts and Practices in Customer Service Delivery</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Concepts and Practices in Customer Service Delivery</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: Organise Customer Service Delivery</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Organise Customer Service Delivery</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: Structure of Customer Service</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Structure of Customer Service</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Customer Relationship Management (CRM)</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Customer Relationship Management (CRM)</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Customer Satisfaction &amp; Relationship with Brand</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Customer Satisfaction &amp; Relationship with Brand</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Monitoring and Resolution of Customers' Complaints &amp; Problems</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Monitoring and Resolution of Customers' Complaints &amp; Problems</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Social Media Tools and Channels for a Business</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Social Media Tools and Channels for a Business</td><td><span>🕐 00:15:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service & Environment has been specially designed to help learners gain a good command of Customer Service & Environment, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Customer Service & Environment, you will gain both practical and theoretical understanding of Customer Service & Environment that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module 01: Concepts and Practices in Customer Service Delivery			
▶	Concepts and Practices in Customer Service Delivery	🕐 00:13:00
Module 02: Organise Customer Service Delivery			
▶	Organise Customer Service Delivery	🕐 00:14:00
Module 03: Structure of Customer Service			
▶	Structure of Customer Service	🕐 00:14:00
Module 04: Customer Relationship Management (CRM)			
▶	Customer Relationship Management (CRM)	🕐 00:18:00
Module 05: Customer Satisfaction & Relationship with Brand			
▶	Customer Satisfaction & Relationship with Brand	🕐 00:15:00
Module 06: Monitoring and Resolution of Customers' Complaints & Problems			
▶	Monitoring and Resolution of Customers' Complaints & Problems	🕐 00:15:00
Module 07: Social Media Tools and Channels for a Business			
▶	Social Media Tools and Channels for a Business	🕐 00:15:00

Customer Service & Environment

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Admin has been specially designed to help learners gain a good command of Customer Service Admin, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Customer Service Admin, you will gain both practical and theoretical understanding of Customer Service Admin that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. </p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Customer Relationship Management (CRM)</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Customer Relationship Management (CRM)</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: CRM Fundamentals</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Fundamentals</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: CRM Strategies</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Strategies</td><td><span>🕐 00:34:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: CRM Databases</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Databases</td><td><span>🕐 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Deepening Customer Relationship</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Deepening Customer Relationship</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Handling Customer Complaints</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Customer Complaints</td><td><span>🕐 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Skills of an Effective Administrator</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Skills of an Effective Administrator</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: Business Etiquette </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Business Etiquette</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: Business Telephone Skills </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Business Telephone Skills</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Time Management </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Time Management</td><td><span>🕐 00:36:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 11: Record Keeping and Filing Systems </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Record Keeping and Filing Systems</td><td><span>🕐 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 13: Communication Skills </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Communication Skills</td><td><span>🕐 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 12: Organisational Skills </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Organisational Skills</td><td><span>🕐 00:26:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Admin has been specially designed to help learners gain a good command of Customer Service Admin, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Customer Service Admin, you will gain both practical and theoretical understanding of Customer Service Admin that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. 
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module 01: Introduction to Customer Relationship Management (CRM)			
▶	Introduction to Customer Relationship Management (CRM)	🕐 00:23:00
Module 02: CRM Fundamentals			
▶	CRM Fundamentals	🕐 00:23:00
Module 03: CRM Strategies			
▶	CRM Strategies	🕐 00:34:00
Module 04: CRM Databases			
▶	CRM Databases	🕐 00:22:00
Module 05: Deepening Customer Relationship			
▶	Deepening Customer Relationship	🕐 00:23:00
Module 06: Handling Customer Complaints			
▶	Handling Customer Complaints	🕐 00:21:00
Module 07: Skills of an Effective Administrator			
▶	Skills of an Effective Administrator	🕐 00:16:00
Module 08: Business Etiquette			
▶	Business Etiquette	🕐 00:20:00
Module 09: Business Telephone Skills			
▶	Business Telephone Skills	🕐 00:20:00
Module 10: Time Management			
▶	Time Management	🕐 00:36:00
Module 11: Record Keeping and Filing Systems			
▶	Record Keeping and Filing Systems	🕐 00:29:00
Module 13: Communication Skills			
▶	Communication Skills	🕐 00:26:00
Module 12: Organisational Skills			
▶	Organisational Skills	🕐 00:26:00

Customer Service Admin

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Increase your customer revenue and expand the business area with this exclusive Introduction to Customer Relationship Management course.<br />Customers are an integral part of business as no business exists without the customer base. The way a company manages its customer database determines its business success. CRM includes specific, insightful responsibilities like identifying ideal customers, product selection, understanding customer feedback, evaluating and reviewing CRM, managing privacy issues.<br />The Introduction to Customer Relationship Management course modules are structured in a sequential way to provide you with a fundamental and applied lesson that will enable you to avail of the learnings in your workplace. Moreover, throughout the course, you will get to know effective and unrevealed customer management strategies.</p><p>Please Note, there is no Assessment available with this Customer Relationship Management course. Learners can order the Course Completion Certificate right after completing the Customer Relationship Management course.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module One: Basic Introduction</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Basic Introduction</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Two: Checklist for Success</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Checklist for Success</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Three: Requirement Driven Product Selection</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Requirement Driven Product Selection</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Four: Considerations in Tool Selection and Strategies for Customer Retention</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Considerations in Tool Selection and Strategies for Customer Retention</td><td><span>🕐 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Five: Building the Future</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Building the Future</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Six: Homegrown vs. Application Service Provider</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Homegrown vs. Application Service Provider</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Seven: Evaluating and Reviewing Your Program</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Evaluating and Reviewing Your Program</td><td><span>🕐 00:14:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Increase your customer revenue and expand the business area with this exclusive Introduction to Customer Relationship Management course.
Customers are an integral part of business as no business exists without the customer base. The way a company manages its customer database determines its business success. CRM includes specific, insightful responsibilities like identifying ideal customers, product selection, understanding customer feedback, evaluating and reviewing CRM, managing privacy issues.
The Introduction to Customer Relationship Management course modules are structured in a sequential way to provide you with a fundamental and applied lesson that will enable you to avail of the learnings in your workplace. Moreover, throughout the course, you will get to know effective and unrevealed customer management strategies.
Please Note, there is no Assessment available with this Customer Relationship Management course. Learners can order the Course Completion Certificate right after completing the Customer Relationship Management course.
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module One: Basic Introduction			
▶	Basic Introduction	🕐 00:13:00
Module Two: Checklist for Success			
▶	Checklist for Success	🕐 00:13:00
Module Three: Requirement Driven Product Selection			
▶	Requirement Driven Product Selection	🕐 00:08:00
Module Four: Considerations in Tool Selection and Strategies for Customer Retention			
▶	Considerations in Tool Selection and Strategies for Customer Retention	🕐 00:19:00
Module Five: Building the Future			
▶	Building the Future	🕐 00:09:00
Module Six: Homegrown vs. Application Service Provider			
▶	Homegrown vs. Application Service Provider	🕐 00:07:00
Module Seven: Evaluating and Reviewing Your Program			
▶	Evaluating and Reviewing Your Program	🕐 00:14:00

Increase your customer revenue and expand the business area with this exclusive Introduction to Customer Relationship Management course.Customers

Customer Relationship Management

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.<br />Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!</p><p>Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 1: Six Critical Elements	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Six Critical Elements</td><td><span>🕐 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 2: Understanding Leadership and  Five Practices of Leadership</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Understanding Leadership and Five Practices of Leadership</td><td><span>🕐 00:22:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.
Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!
Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module 1: Six Critical Elements			
▶	Six Critical Elements	🕐 00:29:00
Module 2: Understanding Leadership and Five Practices of Leadership			
▶	Understanding Leadership and Five Practices of Leadership	🕐 00:22:00

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows

Customer Service Training

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this step-by-step Customer Service - Advanced training course. This Customer Service - Advanced course for Consistent Profits has been specially designed to help learners gain a good command of Customer Service - Advanced, providing them with a solid foundation of knowledge to understand relevant professionals' job roles.</p><p>Through this Customer Service - Advanced course, you will gain a theoretical understanding of Customer Service - Advanced and others relevant subjects that will increase your employability in this field, help you stand out from the competition, and boost your earning potential in no time.</p><p>Not only that, but this Customer Service - Advanced training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. </p><p>This course is fully CPD-accredited and broken down into several manageable modules, making it ideal for aspiring professionals.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module One: Who We Are and What We Do</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Who We Are and What We Do</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Two: Establishing Your Attitude</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Establishing Your Attitude</td><td><span>🕐 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Three: Identifying and Addressing Customer Needs</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Identifying and Addressing Customer Needs</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Four: Generating Return Business</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Generating Return Business</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Five: In-Person Customer Service</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>In-Person Customer Service</td><td><span>🕐 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Six: Giving Customer Service over the Phone</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Giving Customer Service over the Phone</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Seven: Providing Electronic Customer Service</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Providing Electronic Customer Service</td><td><span>🕐 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Eight: Recovering Difficult Customers</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Recovering Difficult Customers</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Nine: Understanding When to Escalate</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Understanding When to Escalate</td><td><span>🕐 00:13:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this step-by-step Customer Service - Advanced training course. This Customer Service - Advanced course for Consistent Profits has been specially designed to help learners gain a good command of Customer Service - Advanced, providing them with a solid foundation of knowledge to understand relevant professionals' job roles.
Through this Customer Service - Advanced course, you will gain a theoretical understanding of Customer Service - Advanced and others relevant subjects that will increase your employability in this field, help you stand out from the competition, and boost your earning potential in no time.
Not only that, but this Customer Service - Advanced training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. 
This course is fully CPD-accredited and broken down into several manageable modules, making it ideal for aspiring professionals.
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module One: Who We Are and What We Do			
▶	Who We Are and What We Do	🕐 00:16:00
Module Two: Establishing Your Attitude			
▶	Establishing Your Attitude	🕐 00:12:00
Module Three: Identifying and Addressing Customer Needs			
▶	Identifying and Addressing Customer Needs	🕐 00:11:00
Module Four: Generating Return Business			
▶	Generating Return Business	🕐 00:14:00
Module Five: In-Person Customer Service			
▶	In-Person Customer Service	🕐 00:09:00
Module Six: Giving Customer Service over the Phone			
▶	Giving Customer Service over the Phone	🕐 00:11:00
Module Seven: Providing Electronic Customer Service			
▶	Providing Electronic Customer Service	🕐 00:11:00
Module Eight: Recovering Difficult Customers			
▶	Recovering Difficult Customers	🕐 00:14:00
Module Nine: Understanding When to Escalate			
▶	Understanding When to Escalate	🕐 00:13:00

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Customer Service - Advanced

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Relations Manager has been specially designed to help learners gain a good command of Customer Relations Manager, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Customer Relations Manager, you will gain both practical and theoretical understanding of Customer Relations Manager that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. </p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					<div>
							
					
									
							
					
									
							
					
									
							
					
									
					</div>
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Customer Relationship Management (CRM) </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Customer Relationship Management (CRM)</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: CRM Fundamentals </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Fundamentals</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: CRM Strategies </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Strategies</td><td><span>🕐 00:34:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Data Analysis in CRM </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Data Analysis in CRM</td><td><span>🕐 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: CRM Databases </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Databases</td><td><span>🕐 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Customer Service Communication Strategies </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Customer Service Communication Strategies</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Measuring Customer Service </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Measuring Customer Service</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: Deepening Customer Relationship </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Deepening Customer Relationship</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: Handling Customer Complaints </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Customer Complaints</td><td><span>🕐 00:21:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Relations Manager has been specially designed to help learners gain a good command of Customer Relations Manager, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Customer Relations Manager, you will gain both practical and theoretical understanding of Customer Relations Manager that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. 
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module 01: Introduction to Customer Relationship Management (CRM)			
▶	Introduction to Customer Relationship Management (CRM)	🕐 00:23:00
Module 02: CRM Fundamentals			
▶	CRM Fundamentals	🕐 00:23:00
Module 03: CRM Strategies			
▶	CRM Strategies	🕐 00:34:00
Module 04: Data Analysis in CRM			
▶	Data Analysis in CRM	🕐 00:29:00
Module 05: CRM Databases			
▶	CRM Databases	🕐 00:22:00
Module 06: Customer Service Communication Strategies			
▶	Customer Service Communication Strategies	🕐 00:25:00
Module 07: Measuring Customer Service			
▶	Measuring Customer Service	🕐 00:13:00
Module 08: Deepening Customer Relationship			
▶	Deepening Customer Relationship	🕐 00:24:00
Module 09: Handling Customer Complaints			
▶	Handling Customer Complaints	🕐 00:21:00

Customer Relations Manager

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Adviser has been specially designed to help learners gain a good command of Customer Service Adviser, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Customer Service Adviser, you will gain both practical and theoretical understanding of Customer Service Adviser that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					</div>
				</div>
				<div>
				<div>
					<div>
							
					
									
							
					
									
							
					
									
							
					
									
					</div>
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module One: The Basics (I)</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>The Basics (I)</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Two: The Basics (II)</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>The Basics (II)</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Three: Phone Etiquette</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Phone Etiquette</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Four: Tools</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Tools</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Five: Speaking Like a Star</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Speaking Like a Star</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Six: Types of Questions</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Types of Questions</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Seven: Benchmarking</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Benchmarking</td><td><span>🕐 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Eight: Goal Setting</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Goal Setting</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Nine: Key Steps</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Key Steps</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module Ten: Closing</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Closing</td><td><span>🕐 00:07:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service Adviser has been specially designed to help learners gain a good command of Customer Service Adviser, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Customer Service Adviser, you will gain both practical and theoretical understanding of Customer Service Adviser that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module One: The Basics (I)			
▶	The Basics (I)	🕐 00:08:00
Module Two: The Basics (II)			
▶	The Basics (II)	🕐 00:06:00
Module Three: Phone Etiquette			
▶	Phone Etiquette	🕐 00:06:00
Module Four: Tools			
▶	Tools	🕐 00:06:00
Module Five: Speaking Like a Star			
▶	Speaking Like a Star	🕐 00:07:00
Module Six: Types of Questions			
▶	Types of Questions	🕐 00:08:00
Module Seven: Benchmarking			
▶	Benchmarking	🕐 00:06:00
Module Eight: Goal Setting			
▶	Goal Setting	🕐 00:07:00
Module Nine: Key Steps			
▶	Key Steps	🕐 00:07:00
Module Ten: Closing			
▶	Closing	🕐 00:07:00

Customer Service Adviser

Course Summary

This course provides a comprehensive introduction to foodborne viruses, focusing on their properties, transmission, and impact on food safety. 

Designed for professionals at all levels, it covers detection methods, contamination risks, and prevention strategies to help businesses mitigate viral threats in food supply chains. 

Delivered by an industry expert, the course includes an interactive Q&A session for deeper insights. No prior knowledge is required.

Key learning objectives

Understand properties &classifications of foodborne viruses 
Explore transmission pathways
Learn strategies for detection, mitigation and prevention

​Who should attend

Technical managers
Food Business Operators (FBOs)
Individuals engaged in the production of foods, handling of foods, retail and hospitality sectors

​Pre-requisites

There are no entry requirements to this course.

Programme Outline

Properties and classifications of foodborne viruses
Exploring transmission pathways
Identifying symptoms
Understanding the mechanisms of viral contamination
Methods for detection of foodborne viruses
Strategies for control and prevention
Q&A – Ask the expert

Instructor credentials
This training course is delivered by qualified and experienced trainers. This is our lovely team of trainers.

ASK SONIA LTD

Health & Hygiene

Food Safety

Food Science

Food & Hygiene

Food Handling

HACCP

This course provides a comprehensive introduction to foodborne viruses, focusing on their properties, transmission, and impact on food safety. Designed for professionals at all levels, it covers detection methods, contamination risks, and prevention strategies to help businesses mitigate viral threats in food supply chains. Delivered by an industry expert, the course includes an interactive Q&A session for deeper insights. No prior knowledge is required.

Food Safety Course: Understanding and Preventing Foodborne Viruses

<div id="menu0">
									<div>
			<div>
				<div>
							<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Overview</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Retail: Retail Assistant course will unlock your full potential and will show you how to <strong>excel in a career in Retail: Retail Assistant</strong>. So upskill now and reach your full potential. Everything you need to get started in Retail: Retail Assistant is available in this course.</p><p>Learning and progressing are the hallmarks of personal development. This Retail: Retail Assistant will <strong>quickly teach you the must-have</strong> <strong>skills</strong> needed to start in the relevant industry.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
							
					<div></div>
										<div></div>
														
							
					<div></div>
										<div></div>
														
							
					<div></div>
										<div></div>
														
							
					<div></div>
										<div></div>
														
					</div>
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>In This Mental Health Course, You Will:</span></strong></h3></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><ul><li>Learn strategies to boost your workplace efficiency.</li><li>Hone your Retail: Retail Assistant skills to help you advance your career.</li><li>Acquire a comprehensive understanding of various Retail: Retail Assistant topics and tips from industry experts.</li><li>Learn in-demand Retail: Retail Assistant skills that are in <strong>high demand among UK employers</strong>, which will help you to kickstart your career.</li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Retail: Retail Assistant course covers everything you must know to stand against the tough competition in the Retail: Retail Assistant field. </p><p>The future is truly yours to seize with this Retail: Retail Assistant. Enrol today and complete the course to achieve a Retail: Retail Assistant <strong>certificate</strong> that can change your professional career forever.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Additional Perks of Buying a Course From Institute of Mental Health</span></strong><b></b></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><ul><li>Study online - whenever and wherever you want.</li><li>One-to-one support from a dedicated tutor throughout your course.</li><li>Certificate immediately upon course completion</li><li>100% Money back guarantee</li><li>Exclusive discounts on your next course purchase from Institute of Mental Health </li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>Enrolling in the Retail: Retail Assistant course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div></div>
				</div>
				</div>
				<div>
				<div>
					<div><h3><strong><span>Process of Evaluation</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>After studying the Retail: Retail Assistant course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. </p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Certificate of Achievement</span><span><br /></span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>Upon successfully completing the Retail: Retail Assistant course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Who Is This Course for?</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Retail: Retail Assistant is suitable for anyone aspiring to start a career in Retail: Retail Assistant; even if you are new to this and have no prior knowledge on Retail: Retail Assistant, this course is going to be very easy for you to understand. </p><p>And if you are already working in the Retail: Retail Assistant field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </p><p>Taking this Retail: Retail Assistant course is a win-win for you in all aspects. </p><p>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Requirements</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p>This Retail: Retail Assistant course has no prerequisite. </p><p>You don't need any educational qualification or experience to enrol in the Retail: Retail Assistant course.</p><p>Do note: you must be at least 16 years old to enrol.</p><p>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail: Retail Assistant course.</p><p>Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
								</div>
						<div id="menu1">
							<div>
											<div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Retail: Retail Assistant</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Introduction to Retail Management</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Retail Strategy</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: The Sales Process and Dealing with Customers at the Checkout</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Importance of Consumer Behaviour</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: The Importance of Communicating with Customers</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Retail Psychology</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 07: Consumer Rights Act</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
									</div>
						</div>
						<div id="menu2">
							
						</div>

Overview
This Retail: Retail Assistant course will unlock your full potential and will show you how to excel in a career in Retail: Retail Assistant. So upskill now and reach your full potential. Everything you need to get started in Retail: Retail Assistant is available in this course.
Learning and progressing are the hallmarks of personal development. This Retail: Retail Assistant will quickly teach you the must-have skills needed to start in the relevant industry.
In This Mental Health Course, You Will:
Learn strategies to boost your workplace efficiency.
Hone your Retail: Retail Assistant skills to help you advance your career.
Acquire a comprehensive understanding of various Retail: Retail Assistant topics and tips from industry experts.
Learn in-demand Retail: Retail Assistant skills that are in high demand among UK employers, which will help you to kickstart your career.
This Retail: Retail Assistant course covers everything you must know to stand against the tough competition in the Retail: Retail Assistant field. 
The future is truly yours to seize with this Retail: Retail Assistant. Enrol today and complete the course to achieve a Retail: Retail Assistant certificate that can change your professional career forever.
Additional Perks of Buying a Course From Institute of Mental Health
Study online - whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health
Enrolling in the Retail: Retail Assistant course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.
Process of Evaluation
After studying the Retail: Retail Assistant course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. 
Certificate of Achievement

Upon successfully completing the Retail: Retail Assistant course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.
Who Is This Course for?
This Retail: Retail Assistant is suitable for anyone aspiring to start a career in Retail: Retail Assistant; even if you are new to this and have no prior knowledge on Retail: Retail Assistant, this course is going to be very easy for you to understand. 
And if you are already working in the Retail: Retail Assistant field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
Taking this Retail: Retail Assistant course is a win-win for you in all aspects. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
This Retail: Retail Assistant course has no prerequisite. 
You don't need any educational qualification or experience to enrol in the Retail: Retail Assistant course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail: Retail Assistant course.
Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.
 Course Curriculum

Retail: Retail Assistant			
	Module 01: Introduction to Retail Management		00:22:00
	Module 02: Retail Strategy		00:13:00
	Module 03: The Sales Process and Dealing with Customers at the Checkout		00:10:00
	Module 04: Importance of Consumer Behaviour		00:12:00
	Module 05: The Importance of Communicating with Customers		00:18:00
	Module 06: Retail Psychology		00:13:00
	Module 07: Consumer Rights Act		00:15:00

IOMH - Institute of Mental Health

Retail

Retail Management

Retail: Retail Assistant

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>The retailing industry is one of the vast and growing industries in the business with a lot of new companies coming into existence creating a competitive environment for existing and new organisations. A lack of skills in Retail Management can have a very serious effect on the overall growth of the organisation. </p>

<p>This course will help to gain the necessary skills to succeed in the industry. This course will be very beneficial for retail managers who want to have the knowledge and help companies make a profit. It will help the company to train their managers with the latest techniques so that they can contribute to the growth. </p>
<p>
							
							</p><div>
						
					</div>

Overview



 
The retailing industry is one of the vast and growing industries in the business with a lot of new companies coming into existence creating a competitive environment for existing and new organisations. A lack of skills in Retail Management can have a very serious effect on the overall growth of the organisation. 
This course will help to gain the necessary skills to succeed in the industry. This course will be very beneficial for retail managers who want to have the knowledge and help companies make a profit. It will help the company to train their managers with the latest techniques so that they can contribute to the growth. 
 

GBA Corporate

Advance Retail Management

Online

On Site

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Highfield Level 1 Award In Food Safety In Retail (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Half day course</li><li fr-original-style="" style="box-sizing: border-box;">Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely</li><li fr-original-style="" style="box-sizing: border-box;">This Level 1 Award in Food Safety for Retail helps to prepare people for working in a low-risk role, where some food handling takes place.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong><ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Importance of Food Safety</li><li fr-original-style="" style="box-sizing: border-box;">Legal responsibilities of food handlers</li><li fr-original-style="" style="box-sizing: border-box;">Personal hygiene</li><li fr-original-style="" style="box-sizing: border-box;">Contamination and cross contamination</li><li fr-original-style="" style="box-sizing: border-box;">The importance of keeping one&#39;s work areas clean</li><li fr-original-style="" style="box-sizing: border-box;">Pest control</li><li fr-original-style="" style="box-sizing: border-box;">Basic bacteriology</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Businesses have a duty to their customers to produce food that is safe for consumption.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">There are&nbsp;<a href="https://www.food.gov.uk/news-alerts/news/avoid-the-unwanted-gift-of-food-poisoning-this-christmas" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">one million cases of food poisoning</a>&nbsp;in the UK each year.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">More than 6,000 are admitted to hospital.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://pochattraining.co.uk/resources-food-law-code-of-practice/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">EU and UK regulations</a>&nbsp;state that all food handlers must receive appropriate training in food safety practices relevant to their duties.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><a href="https://www.food.gov.uk/business-guidance/food-hygiene-for-your-business" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">The Food Standards Agency</a>&nbsp;says that &#39;Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely&rsquo;.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-1723cac54d3" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">This Highfield Level 1 Award in Food Safety in Retail (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry where some food handling takes place</span></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h3><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Accredited, Ofqual regulated qualification:</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/148815a6-4218-4261-b2fc-a9a2f2674ee4/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This Level 1 Food Safety in Retail training course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="https://www.highfieldqualifications.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">Highfield Qualifications</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your level 1 Food safety in Retail certificate fulfils the legal requirements and is a very good way to make sure your low-risk employees are appropriately trained in Food Safety.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/2617/7</strong></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/pochat-training/e8c025d7-c651-4636-9b80-8c3c6917be17/original.png" style="width: 611px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 611px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Highfield Level 1 Award In Food Safety In Retail (RQF)



Half day course
Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely
This Level 1 Award in Food Safety for Retail helps to prepare people for working in a low-risk role, where some food handling takes place.



Course Contents:
The Importance of Food Safety
Legal responsibilities of food handlers
Personal hygiene
Contamination and cross contamination
The importance of keeping one's work areas clean
Pest control
Basic bacteriology
Benefits of this course:
Businesses have a duty to their customers to produce food that is safe for consumption.
There are one million cases of food poisoning in the UK each year.
More than 6,000 are admitted to hospital.
In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116.
Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out.
EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties.
The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’.
This Highfield Level 1 Award in Food Safety in Retail (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry where some food handling takes place








Accredited, Ofqual regulated qualification:

This Level 1 Food Safety in Retail training course is a nationally recognised, Ofqual regulated qualification accredited by Highfield Qualifications.

This means that you can be rest assured that your level 1 Food safety in Retail certificate fulfils the legal requirements and is a very good way to make sure your low-risk employees are appropriately trained in Food Safety.

The Ofqual Register number for this course is 603/2617/7







Pochat Training

Accredited Food Hygiene

Accredited Food Safety

Food Safety In Retail, Level 1

<p>Delve into the Retail : Retail Associate's principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 2,3,4 with a certificate of level 4 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of Retail : Retail Associate. The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building </strong><strong>training </strong><strong>includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of Retail : Retail Associate as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 2 </strong></p> <ul> <li>Module 1: Introduction to Retail Associate</li><li>Module 2: Qualities of a Retail Associate</li><li>Module 3: Retail Psychology</li></ul> <p><strong>Level 3</strong></p> <ul> <li>Module 4: Importance of Consumer Behaviour</li><li>Module 05: The Importance of Communicating with Customers</li><li>Module 06: Taking Trends and Targeting Customers Effectively</li><li>Module 07: The Sales Process and Dealing with Customers at the Checkout</li></ul> <p><strong>Level 4</strong></p> <ul> <li>Module 08: Consumer Rights Act</li><li>Module 09: Introduction to Visual Merchandising</li><li>Module 10: In-Store Design</li><li>Module 11: Exterior Design</li><li>Module 12: Health &amp; Safety for Retail Stores</li><li>Module 13: Management Skills for Leading Your Team</li></ul> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level4QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of Retail : Retail Associate, you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the Retail : Retail Associate issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Delve into the Retail : Retail Associate's principles Obtain the abilities required to raise your competence in this field Get a grasp of level 2,3,4 with a certificate of level 4 knowledge All with this Imperial Academy's all-inclusive course.
Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.
This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of Retail : Retail Associate. The extensive course was created with a specific goal in mind to illuminate the route to your desired level of accomplishment in this sector.
This skill building training includes 
1 QLS Certificate
CPD Certifications (PDF and Hard Copy)
24/7 Tutor Support
This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of Retail : Retail Associate as you move through the modules of this course and learn about its key ideas, including things like 
Level 2 
Module 1: Introduction to Retail Associate
Module 2: Qualities of a Retail Associate
Module 3: Retail Psychology
Level 3
Module 4: Importance of Consumer Behaviour
Module 05: The Importance of Communicating with Customers
Module 06: Taking Trends and Targeting Customers Effectively
Module 07: The Sales Process and Dealing with Customers at the Checkout
Level 4
Module 08: Consumer Rights Act
Module 09: Introduction to Visual Merchandising
Module 10: In-Store Design
Module 11: Exterior Design
Module 12: Health & Safety for Retail Stores
Module 13: Management Skills for Leading Your Team
Quality Licence Scheme Endorsed Certificate of Achievement
Learners will get a Level4QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.
Disclaimer
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.
 CPD 
120 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
If you want to understand the global influence of Retail : Retail Associate, you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the Retail : Retail Associate issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.
 Requirements 
Anyone can enrol in this course.
 Career path 
After completing this course, you are to start your career or begin the next phase of your career in this field.
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Imperial Academy

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 2, 3 & 4 Retail : Retail Associate

<p>Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Fashion Store and Retail Assistant bundle to help you in this endeavour.</p><p>Experts design our Fashion Store and Retail Assistant bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Fashion Store and Retail Assistant sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.</p><p>To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Fashion Store and Retail Assistant bundle and gain a competitive advantage.</p><p><strong>Learning Outcomes</strong></p><p>This unique bundle will help you to-</p><ul><li>Acquire a deeper understanding of Fashion Store and Retail Assistant</li><li>Help you in achieving your career goal</li><li>Make you confident in your knowledge and skills</li><li>Be aware of the employment trends in related industries.</li><li>Adapt to an ever-changing industry</li></ul><p>The Fashion Store and Retail Assistant resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.</p><p><strong>Course Curriculum</strong></p><p><strong>Course 1: Fashion Store/ Personal Shopper Assistant (Level 5 at QLS)</strong></p><ul><li>Module 01: Profession of a Personal Shopper</li><li>Module 02: Planning Advice</li><li>Module 03: Fashion and Trends</li><li>Module 04: Communication and Protocol</li><li>Module 05: Career Guidance</li><li>Module 06: Understanding Consumer Behaviour</li><li>Module 07: How to Make Your Shop a Magnet to Customers</li></ul><p><strong>Course 2: Retail (Level 4 at QLS)</strong></p><ul><li>Module 01: Introduction to Retail Associate</li><li>Module 02: Qualities of a Retail Associate</li><li>Module 03: Retail Psychology</li><li>Module 04: Importance of Consumer Behaviour</li><li>Module 05: The Importance of Communicating with Customers</li><li>Module 06: Taking Trends and Targeting Customers Effectively</li><li>Module 07: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 08: Consumer Rights Act</li><li>Module 09: Introduction to Visual Merchandising</li><li>Module 10: In-Store Design</li><li>Module 11: Exterior Design</li><li>Module 12: Health &amp; Safety for Retail Stores</li><li>Module 13: Management Skills for Leading Your Team</li></ul><p><strong>Certification</strong></p><p>Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Fashion Store and Retail Assistant bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this Training.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will get a competitive edge and have access to a variety of employment prospects after completing this Fashion Store and Retail Assistant bundle.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>2 PDF CPD Certificate Completely free of charge.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>2 Hard Copy QLS Endorsed Certificate Completely free of charge.</p> </div>

                        </div>

Gaining thorough knowledge or specialising in a specific field requires finding relevant courses in the proper order. This is a daunting task for anyone, especially someone who needs a broad understanding of the subject. Moreover, It can take a lot of work to find a thorough course on a particular topic, especially one that starts at the very beginning and covers everything. Hence, to make life easier, we present you with this all-inclusive, cutting-edge Fashion Store and Retail Assistant bundle to help you in this endeavour.
Experts design our Fashion Store and Retail Assistant bundle to prepare you for the challenges of this ever-competitive world. The courses in the bundle include practical and real-life scenarios and theories to help you become familiar with the most recent developments in this rapidly expanding Fashion Store and Retail Assistant sector. Furthermore, you'll be in complete charge of your learning journey; you can learn anywhere and anytime.
To make your learning process as smooth as possible, our team has prepared round-the-clock to answer your every query. So, don't hesitate to enrol in the Fashion Store and Retail Assistant bundle and gain a competitive advantage.
Learning Outcomes
This unique bundle will help you to-
Acquire a deeper understanding of Fashion Store and Retail Assistant
Help you in achieving your career goal
Make you confident in your knowledge and skills
Be aware of the employment trends in related industries.
Adapt to an ever-changing industry
The Fashion Store and Retail Assistant resources were created with the help of experts, and all subject-related information is kept updated regularly to ensure learners stay caught up on the latest developments.
Course Curriculum
Course 1: Fashion Store/ Personal Shopper Assistant (Level 5 at QLS)
Module 01: Profession of a Personal Shopper
Module 02: Planning Advice
Module 03: Fashion and Trends
Module 04: Communication and Protocol
Module 05: Career Guidance
Module 06: Understanding Consumer Behaviour
Module 07: How to Make Your Shop a Magnet to Customers
Course 2: Retail (Level 4 at QLS)
Module 01: Introduction to Retail Associate
Module 02: Qualities of a Retail Associate
Module 03: Retail Psychology
Module 04: Importance of Consumer Behaviour
Module 05: The Importance of Communicating with Customers
Module 06: Taking Trends and Targeting Customers Effectively
Module 07: The Sales Process and Dealing with Customers at the Checkout
Module 08: Consumer Rights Act
Module 09: Introduction to Visual Merchandising
Module 10: In-Store Design
Module 11: Exterior Design
Module 12: Health & Safety for Retail Stores
Module 13: Management Skills for Leading Your Team
Certification
Learners will get 2 QLS Endorsed Certificate + 2 CPD Accredited Certificate of achievement directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
 CPD 
80 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone who is interested in a particular field, wants to strengthen their resume, or wants to grow in their career would benefit from this Fashion Store and Retail Assistant bundle.
 Requirements 
Anyone can enrol in this Training.
 Career path 
You will get a competitive edge and have access to a variety of employment prospects after completing this Fashion Store and Retail Assistant bundle.
 Certificates 
Certificate of completion
 Digital certificate - Included 
2 PDF CPD Certificate Completely free of charge.
Certificate of completion
 Hard copy certificate - Included 
2 Hard Copy QLS Endorsed Certificate Completely free of charge.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Retail Assistant and Retail management

<p>Proper management of retail operations is crucial to the success of any business in the retail industry. It involves overseeing inventory, sales, marketing, and customer service to ensure that customers are satisfied and the business is profitable. On the other hand, warehouse safety is essential for the protection of employees and the efficient operation of the warehouse.</p> <p>Our comprehensive two-course bundle in Retail Management &amp; Warehouse Safety, endorsed by the Quality Licence Scheme (QLS), provides you with the knowledge and skills required to excel in these industries. Our courses are designed to equip you with the essential skills necessary to succeed in the retail and warehouse industries.</p> <p>Both of our courses are endorsed by the Quality Licence Scheme, which is a testament to the quality and rigour of our training. Upon completion of the courses, you'll receive a certificate that is recognised by employers across the retail industry, giving you a competitive edge in your job search or promotion.</p> <p>In addition to these two QLS-endorsed courses, you will also have access to five CPD-QS accredited courses, including Supply Chain Management, Merchandising, Manual Handling Awareness Course, Business Law, and Tax Accounting. These courses are designed to further enhance your skills and knowledge, providing you with a competitive edge in the job market.</p> <p><strong>This bundle comprises the following courses:</strong></p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong>Advanced Diploma in Retail Management at QLS Level 7</li><li><strong>Course 02:</strong>Certificate in Warehouse Safety Training at QLS Level 3</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 03:</strong> Business Law</li><li><strong>Course 04:</strong> Supply Chain Management</li><li><strong>Course 05:</strong> Merchandising</li><li><strong>Course 06:</strong> Tax Accounting</li><li><strong>Course 07:</strong> Manual Handling Awareness Course</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Gain an in-depth understanding of the retail industry and its management practices.</li><li>Learn how to maintain a safe working environment in a warehouse setting.</li><li>Develop an understanding of supply chain management and its role in the retail industry.</li><li>Understand the principles of merchandising and its significance in a retail business.</li><li>Acquire knowledge of manual handling techniques to prevent workplace injuries.</li><li>Develop a strong understanding of business law and its application in the retail industry.</li><li>Learn the fundamentals of tax accounting and its importance in a retail business.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our Retail Management course will provide you with a deep understanding of the retail industry, its management practices, and the essential skills required to excel in this field. You will learn about the various types of retailers, how to manage stock levels, sales techniques, and how to create an effective retail marketing strategy. Our experienced instructors will guide you through these topics, equipping you with the tools and knowledge to become a successful retail manager.</p> <p>In the Warehouse Safety course, you will learn how to maintain a safe working environment in a warehouse setting. This course covers all aspects of warehouse safety, from identifying hazards to implementing safety protocols. You will also learn about the various types of equipment used in warehouses, and how to safely operate and maintain them. By completing this course, you will be equipped with the knowledge and skills to ensure that your workplace is safe for you and your colleagues.</p> <p><strong>Certification</strong></p> <p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p> <p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p> <p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals interested in pursuing a career in retail management and warehouse safety.</li><li>Retail employees looking to enhance their skills and knowledge.</li><li>Warehouse employees looking to advance their careers.</li><li>Small business owners looking to improve their business management practices.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Retail Manager: £22,000 - £45,000</li><li>Warehouse Manager: £22,000 - £45,000</li><li>Supply Chain Manager: £30,000 - £60,000</li><li>Merchandiser: £18,000 - £40,000</li><li>Business Lawyer: £30,000 - £100,000</li><li>Tax Accountant: £20,000 - £50,000</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Proper management of retail operations is crucial to the success of any business in the retail industry. It involves overseeing inventory, sales, marketing, and customer service to ensure that customers are satisfied and the business is profitable. On the other hand, warehouse safety is essential for the protection of employees and the efficient operation of the warehouse.
Our comprehensive two-course bundle in Retail Management & Warehouse Safety, endorsed by the Quality Licence Scheme (QLS), provides you with the knowledge and skills required to excel in these industries. Our courses are designed to equip you with the essential skills necessary to succeed in the retail and warehouse industries.
Both of our courses are endorsed by the Quality Licence Scheme, which is a testament to the quality and rigour of our training. Upon completion of the courses, you'll receive a certificate that is recognised by employers across the retail industry, giving you a competitive edge in your job search or promotion.
In addition to these two QLS-endorsed courses, you will also have access to five CPD-QS accredited courses, including Supply Chain Management, Merchandising, Manual Handling Awareness Course, Business Law, and Tax Accounting. These courses are designed to further enhance your skills and knowledge, providing you with a competitive edge in the job market.
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01:Advanced Diploma in Retail Management at QLS Level 7
Course 02:Certificate in Warehouse Safety Training at QLS Level 3
CPD QS Accredited Courses:
Course 03: Business Law
Course 04: Supply Chain Management
Course 05: Merchandising
Course 06: Tax Accounting
Course 07: Manual Handling Awareness Course
Learning Outcomes:
Gain an in-depth understanding of the retail industry and its management practices.
Learn how to maintain a safe working environment in a warehouse setting.
Develop an understanding of supply chain management and its role in the retail industry.
Understand the principles of merchandising and its significance in a retail business.
Acquire knowledge of manual handling techniques to prevent workplace injuries.
Develop a strong understanding of business law and its application in the retail industry.
Learn the fundamentals of tax accounting and its importance in a retail business.
Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Our Retail Management course will provide you with a deep understanding of the retail industry, its management practices, and the essential skills required to excel in this field. You will learn about the various types of retailers, how to manage stock levels, sales techniques, and how to create an effective retail marketing strategy. Our experienced instructors will guide you through these topics, equipping you with the tools and knowledge to become a successful retail manager.
In the Warehouse Safety course, you will learn how to maintain a safe working environment in a warehouse setting. This course covers all aspects of warehouse safety, from identifying hazards to implementing safety protocols. You will also learn about the various types of equipment used in warehouses, and how to safely operate and maintain them. By completing this course, you will be equipped with the knowledge and skills to ensure that your workplace is safe for you and your colleagues.
Certification
In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.
The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.
Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently delivered to their doorstep!
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Individuals interested in pursuing a career in retail management and warehouse safety.
Retail employees looking to enhance their skills and knowledge.
Warehouse employees looking to advance their careers.
Small business owners looking to improve their business management practices.
 Career path 
Retail Manager: £22,000 - £45,000
Warehouse Manager: £22,000 - £45,000
Supply Chain Manager: £30,000 - £60,000
Merchandiser: £18,000 - £40,000
Business Lawyer: £30,000 - £100,000
Tax Accountant: £20,000 - £50,000
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Level 3 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Retail Management & Warehouse Safety

<p><strong>Are you someone who wants to be a retail entrepreneur?</strong></p><p><strong>Or do you want to know more about this exciting industry?</strong></p><p>If the answer to any of these questions is a yes, then you've landed in the right place.</p><p>Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry.</p><p>Our <strong>Retail Management</strong> course is ideal for newcomers and existing <strong>Retail</strong> workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful <strong>retail management.</strong> Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today!</p><p><strong>This Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> </strong><strong>Course 01: </strong>Retail Management - Level 5</li><li><strong> </strong><strong>Course 02: </strong>Logistic Management</li><li><strong> </strong><strong>Course 03: </strong>Retail Strategy</li><li><strong> </strong><strong>Course 04: </strong>Basic Product Management</li><li><strong> </strong><strong>Course 05: </strong>Purchasing &amp; Procurement Course - Level 3</li><li><strong> </strong><strong>Course 06: </strong>Level 3 Tax Accounting</li><li><strong> </strong><strong>Course 07: </strong>Introduction to VAT</li><li><strong> </strong><strong>Course 08: </strong>Commercial Law 2021</li><li><strong> </strong><strong>Course 09: </strong>Operations Management</li><li><strong> </strong><strong>Course 10: </strong>Strategic Planning and Analysis for Marketing</li><li><strong> </strong><strong>Course 11: </strong>Sales Negotiation Training</li><li><strong> </strong><strong>Course 12: </strong>Basic Business Finance</li><li><strong> </strong><strong>Course 13: </strong>Diploma in QuickBooks Bookkeeping</li><li><strong> </strong><strong>Course 14: </strong>Customer Service</li></ul><p>Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning.</p><p><strong>Learning Outcome of this Bundle from Apex Learning</strong></p><ul><li>Understand the fundamentals of Retail Management.</li><li>Learn the importance of smart selling in a <strong>retail</strong> environment</li><li>How to pre-empt and satisfy customers' expectations</li><li>Techniques for dealing with difficult customers and situations</li><li>Ability to become a more effective personal seller</li><li>The importance of communication skills</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Talented <strong>Retail</strong> managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of <strong>Retail Management</strong> include the following:</p><ul><li>Sales Manager</li><li>Store Manager</li><li>Warehouse Manager</li><li>Retail Management Trainee</li><li>Retail Team Leader</li><li>Service Supervisor</li><li>Team Leader</li></ul><p>These jobs pay between <strong>£32,000 and 125,000 annually.</strong></p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course <strong>(Retail Management - Level 5)</strong> absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>(Retail Management - Level 5</strong><strong>)</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Are you someone who wants to be a retail entrepreneur?
Or do you want to know more about this exciting industry?
If the answer to any of these questions is a yes, then you've landed in the right place.
Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry.
Our Retail Management course is ideal for newcomers and existing Retail workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful retail management. Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today!
This Bundle Consists of the following Premium courses: 
Course 01: Retail Management - Level 5
Course 02: Logistic Management
Course 03: Retail Strategy
Course 04: Basic Product Management
Course 05: Purchasing & Procurement Course - Level 3
Course 06: Level 3 Tax Accounting
Course 07: Introduction to VAT
Course 08: Commercial Law 2021
Course 09: Operations Management
Course 10: Strategic Planning and Analysis for Marketing
Course 11: Sales Negotiation Training
Course 12: Basic Business Finance
Course 13: Diploma in QuickBooks Bookkeeping
Course 14: Customer Service
Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning.
Learning Outcome of this Bundle from Apex Learning
Understand the fundamentals of Retail Management.
Learn the importance of smart selling in a retail environment
How to pre-empt and satisfy customers' expectations
Techniques for dealing with difficult customers and situations
Ability to become a more effective personal seller
The importance of communication skills
 CPD 
140 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone from any background can enrol in this bundle.
 Requirements 
Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.
 Career path 
Talented Retail managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of Retail Management include the following:
Sales Manager
Store Manager
Warehouse Manager
Retail Management Trainee
Retail Team Leader
Service Supervisor
Team Leader
These jobs pay between £32,000 and 125,000 annually.
 Certificates 
Certificate of completion
 Digital certificate - Included 
You will get the PDF Certificate for the title course (Retail Management - Level 5) absolutely Free!
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Retail Management - Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Retail Management Courses

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Retail, Merchandising and Purchasing Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Dive deep into the fascinating world of retail with our comprehensive "Retail, Merchandising, and Purchasing" bundle! This exceptional package equips you with a wealth of theoretical knowledge, provided by eight engaging and insightful courses. Among these, three are QLS-endorsed courses - 'Retail Management Advanced Diploma', 'Visual Merchandising Diploma', and 'Purchasing and Procurement'. Each completion ensures a hardcopy certificate, a solid testament to your learning achievements.</p><p>Alongside these, our bundle also includes five CPD QS accredited courses: 'Retail Psychology', 'Store Manager', 'Product Management', 'Supply Chain Management', and 'Strategic Planning and Analysis for Marketing'. These not only enhance your understanding of the retail industry but also help develop your strategic and decision-making abilities.</p><p>Embrace the challenge, enhance your theoretical knowledge base, and bring an edge to your retail career. Start today with our exceptional bundle, carefully designed for the ambitious, the eager, and the career-focused!</p><p>Key Features of the Retail, Merchandising and Purchasing Bundle:</p><ul><li><strong>3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Retail, Merchandising and Purchasing bundle, providing you with industry-recognized qualifications. Plus, you'll receive a <strong>free hardcopy certificate</strong> for each of these courses.</li><ul><li><strong>QLS Course 01: Retail Management Advanced Diploma</strong></li><li><strong> QLS Course 02: Visual Merchandising Diploma</strong></li><li><strong> QLS Course 03: Purchasing and Procurement</strong></li></ul></ul><ul><li><strong>5 CPD QS Accredited Courses</strong>: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul><li><strong>Course 01:</strong> Retail Psychology</li><li><strong>Course 02:</strong> Store Manager</li><li><strong>Course 03:</strong> Product Management</li><li><strong>Course 04:</strong> Supply Chain Management</li><li><strong>Course 05:</strong> Strategic Planning and Analysis for Marketing</li></ul></ul><ul><li>In Addition, you'll get <strong>Five Career Boosting Courses</strong> absolutely FREE with this Bundle.</li><ul><li><strong>Course 01:</strong> Professional CV Writing</li><li><strong>Course 02:</strong> Job Search Skills</li><li><strong>Course 03:</strong> Self-Esteem &amp; Confidence Building</li><li><strong>Course 04:</strong> Professional Diploma in Stress Management</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class</li></ul><li>Convenient Online Learning: Our Retail, Merchandising and Purchasing courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home.</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the underlying mechanisms of retail management and visual merchandising.</li><li>Gain comprehensive knowledge about purchasing and procurement processes.</li><li>Grasp the intricacies of retail psychology and its applications.</li><li>Acquire theoretical insights on effective store management.</li><li>Learn the principles of product management and their role in a retail setting.</li><li>Understand the functioning of supply chain management.</li><li>Develop strategic planning skills for successful marketing.</li></ul> <p>Our 'Retail, Merchandising, and Purchasing' bundle offers an immersive journey into the realms of retail. It brings together three QLS-endorsed and five CPD QS-accredited courses, crafted to provide a rich theoretical understanding of diverse retail components. From understanding retail management to learning the fundamentals of product management and strategic planning, this bundle caters to a range of learning objectives.</p><p>Step into a vibrant learning experience that presents detailed insights into store management, supply chain management, and the intriguing facets of retail psychology. This meticulously designed package will help you unravel the complexities of the retail world.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Aspiring professionals eager to build a theoretical foundation in retail and merchandising.</li><li>Experienced professionals seeking to broaden their retail knowledge.</li><li>Business owners wanting to gain deeper insight into the retail industry.</li><li>Students pursuing a career in retail, merchandising, or purchasing.</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Retail Manager - £23,000 - £45,000 per annum.</li><li>Visual Merchandising Manager - £25,000 - £48,000 per annum.</li><li>Purchasing Manager - £30,000 - £55,000 per annum.</li><li>Store Manager - £22,000 - £42,000 per annum.</li><li>Product Manager - £35,000 - £65,000 per annum.</li><li>Supply Chain Manager - £35,000 - £70,000 per annum.</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

***24 Hour Limited Time Flash Sale*** 

 Retail, Merchandising and Purchasing Admission Gifts 

 FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter
Dive deep into the fascinating world of retail with our comprehensive "Retail, Merchandising, and Purchasing" bundle! This exceptional package equips you with a wealth of theoretical knowledge, provided by eight engaging and insightful courses. Among these, three are QLS-endorsed courses - 'Retail Management Advanced Diploma', 'Visual Merchandising Diploma', and 'Purchasing and Procurement'. Each completion ensures a hardcopy certificate, a solid testament to your learning achievements.
Alongside these, our bundle also includes five CPD QS accredited courses: 'Retail Psychology', 'Store Manager', 'Product Management', 'Supply Chain Management', and 'Strategic Planning and Analysis for Marketing'. These not only enhance your understanding of the retail industry but also help develop your strategic and decision-making abilities.
Embrace the challenge, enhance your theoretical knowledge base, and bring an edge to your retail career. Start today with our exceptional bundle, carefully designed for the ambitious, the eager, and the career-focused!
Key Features of the Retail, Merchandising and Purchasing Bundle:
3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Retail, Merchandising and Purchasing bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses.
QLS Course 01: Retail Management Advanced Diploma
QLS Course 02: Visual Merchandising Diploma
QLS Course 03: Purchasing and Procurement
5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.
Course 01: Retail Psychology
Course 02: Store Manager
Course 03: Product Management
Course 04: Supply Chain Management
Course 05: Strategic Planning and Analysis for Marketing
In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle.
Course 01: Professional CV Writing
Course 02: Job Search Skills
Course 03: Self-Esteem & Confidence Building
Course 04: Professional Diploma in Stress Management
Course 05: Complete Communication Skills Master Class
Convenient Online Learning: Our Retail, Merchandising and Purchasing courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home.
Learning Outcomes:
Understand the underlying mechanisms of retail management and visual merchandising.
Gain comprehensive knowledge about purchasing and procurement processes.
Grasp the intricacies of retail psychology and its applications.
Acquire theoretical insights on effective store management.
Learn the principles of product management and their role in a retail setting.
Understand the functioning of supply chain management.
Develop strategic planning skills for successful marketing.
Our 'Retail, Merchandising, and Purchasing' bundle offers an immersive journey into the realms of retail. It brings together three QLS-endorsed and five CPD QS-accredited courses, crafted to provide a rich theoretical understanding of diverse retail components. From understanding retail management to learning the fundamentals of product management and strategic planning, this bundle caters to a range of learning objectives.
Step into a vibrant learning experience that presents detailed insights into store management, supply chain management, and the intriguing facets of retail psychology. This meticulously designed package will help you unravel the complexities of the retail world.
 CPD 
250 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Aspiring professionals eager to build a theoretical foundation in retail and merchandising.
Experienced professionals seeking to broaden their retail knowledge.
Business owners wanting to gain deeper insight into the retail industry.
Students pursuing a career in retail, merchandising, or purchasing.
 Career path 
Retail Manager - £23,000 - £45,000 per annum.
Visual Merchandising Manager - £25,000 - £48,000 per annum.
Purchasing Manager - £30,000 - £55,000 per annum.
Store Manager - £22,000 - £42,000 per annum.
Product Manager - £35,000 - £65,000 per annum.
Supply Chain Manager - £35,000 - £70,000 per annum.
 Certificates 
Digital certificate
 Digital certificate - Included 
Hard copy certificate
 Hard copy certificate - Included 

Academy for Health and Fitness

Purchasing

Procurement & Supply

Online Course Marketing

Merchandising

Professional Skills Course (PSC)

Retail, Merchandising and Purchasing

<div id="menu0">
									<div>
			<div>
				<div>
							<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Overview</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This Retail Psychology course will unlock your full potential and will show you how to </span><b>excel in a career in Retail Psychology</b><span>. So upskill now and reach your full potential. Everything you need to get started in Retail Psychology is available in this course.</span></p><p><span>Learning and progressing are the hallmarks of personal development. This Retail Psychology will </span><b>quickly teach you the must-have</b> <b>skills</b><span> needed to start in the relevant industry.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
							
					<div></div>
										<div></div>
														
							
					<div></div>
										<div></div>
														
							
					<div></div>
										<div></div>
														
							
					<div></div>
										<div></div>
														
					</div>
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><span><b>In This Retail Psychology Course, You Will:</b></span></h3></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><ul><li><span>Learn strategies to boost your workplace efficiency.</span></li><li><span>Hone your Retail Psychology skills to help you advance your career.</span></li><li><span>Acquire a comprehensive understanding of various Retail Psychology topics and tips from industry experts.</span></li><li><span>Learn in-demand Retail Psychology skills that are in </span><b>high demand among UK employers</b><span>, which will help you to kickstart your career.</span></li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This Retail Psychology course covers everything you must know to stand against the tough competition in the Retail Psychology field. </span></p><p><span>The future is truly yours to seize with this Retail Psychology. Enrol today and complete the course to achieve a Retail Psychology </span><b>certificate</b><span> that can change your professional career forever.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Additional Perks of Buying a Course From Institute of Mental Health</span></strong><b></b></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><ul><li><span>Study online - whenever and wherever you want.</span></li><li><span>One-to-one support from a dedicated tutor throughout your course.</span></li><li><span>Certificate immediately upon course completion</span></li><li><span>100% Money back guarantee</span></li><li><span>Exclusive discounts on your next course purchase from Institute of Mental Health </span></li></ul></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>Enrolling in the Retail Psychology course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div></div>
				</div>
				</div>
				<div>
				<div>
					<div><h3><strong><span>Process of Evaluation</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><section><div><div><div><div><div><div><div><div><p><span>After studying the Retail Psychology course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. </span></p></div></div></div></div></div></div></div></div></section></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Certificate of Achievement</span><span><br /></span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>Upon successfully completing the Retail Psychology course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Who Is This Course for?</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This Retail Psychology is suitable for anyone aspiring to start a career in Retail Psychology; even if you are new to this and have no prior knowledge on Retail Psychology, this course is going to be very easy for you to understand. </span></p><p><span>And if you are already working in the Retail Psychology field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </span></p><p><span>Taking this Retail Psychology course is a win-win for you in all aspects. </span></p><p><span>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><h3><strong><span>Requirements</span></strong></h3></div>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This Retail Psychology course has no prerequisite. </span></p><p><span>You don't need any educational qualification or experience to enrol in the Retail Psychology course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail Psychology course.</span></p><p><span>Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
								</div>
						<div id="menu1">
							<div>
											<div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Retail Psychology</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Retail Psychology</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Retail Strategy</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Retail Pricing</td>
					<td> </td>
					<td><span><i></i> 00:32:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Importance of Consumer Behaviour</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: The Sales Process and Dealing with Customers at the Checkout</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Taking Trends and Targeting Customers Effectively</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 07: The Importance of Communicating with Customers</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 08: Negotiate the Right Deal with Suppliers</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 09: Choosing a Retail Location</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Consumer Rights Act</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Health &amp; Safety for Retail Stores</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Retail Psychology</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Retail Psychology</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
									</div>
						</div>
						<div id="menu2">
							
						</div>

Overview
This Retail Psychology course will unlock your full potential and will show you how to excel in a career in Retail Psychology. So upskill now and reach your full potential. Everything you need to get started in Retail Psychology is available in this course.
Learning and progressing are the hallmarks of personal development. This Retail Psychology will quickly teach you the must-have skills needed to start in the relevant industry.
In This Retail Psychology Course, You Will:
Learn strategies to boost your workplace efficiency.
Hone your Retail Psychology skills to help you advance your career.
Acquire a comprehensive understanding of various Retail Psychology topics and tips from industry experts.
Learn in-demand Retail Psychology skills that are in high demand among UK employers, which will help you to kickstart your career.
This Retail Psychology course covers everything you must know to stand against the tough competition in the Retail Psychology field. 
The future is truly yours to seize with this Retail Psychology. Enrol today and complete the course to achieve a Retail Psychology certificate that can change your professional career forever.
Additional Perks of Buying a Course From Institute of Mental Health
Study online - whenever and wherever you want.
One-to-one support from a dedicated tutor throughout your course.
Certificate immediately upon course completion
100% Money back guarantee
Exclusive discounts on your next course purchase from Institute of Mental Health
Enrolling in the Retail Psychology course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now.
Process of Evaluation
After studying the Retail Psychology course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. 
Certificate of Achievement

Upon successfully completing the Retail Psychology course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99.
Who Is This Course for?
This Retail Psychology is suitable for anyone aspiring to start a career in Retail Psychology; even if you are new to this and have no prior knowledge on Retail Psychology, this course is going to be very easy for you to understand. 
And if you are already working in the Retail Psychology field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
Taking this Retail Psychology course is a win-win for you in all aspects. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
This Retail Psychology course has no prerequisite. 
You don't need any educational qualification or experience to enrol in the Retail Psychology course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail Psychology course.
Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills.
 Course Curriculum

Retail Psychology			
	Module 01: Retail Psychology		00:13:00
	Module 02: Retail Strategy		00:13:00
	Module 03: Retail Pricing		00:32:00
	Module 04: Importance of Consumer Behaviour		00:12:00
	Module 05: The Sales Process and Dealing with Customers at the Checkout		00:10:00
	Module 06: Taking Trends and Targeting Customers Effectively		00:11:00
	Module 07: The Importance of Communicating with Customers		00:18:00
	Module 08: Negotiate the Right Deal with Suppliers		00:12:00
	Module 09: Choosing a Retail Location		00:14:00
	Module 10: Consumer Rights Act		00:15:00
	Module 11: Health & Safety for Retail Stores		00:21:00
Mock Exam			
	Mock Exam - Retail Psychology		00:20:00
Final Exam			
	Final Exam - Retail Psychology		00:20:00

1364 Courses delivered Online

Building Rapport: Instant Rapport

By Chart Learning Solutions

Building Rapport: Building Positive Relationships

By Chart Learning Solutions

Customer Service Representative

By Skill Up

Customer Service & Environment

By Skill Up

Customer Service Admin

By Skill Up

Customer Relationship Management

By Skill Up

Customer Service Training

By Skill Up

Customer Service - Advanced

By Skill Up

Customer Relations Manager

By Skill Up

Customer Service Adviser

By Skill Up