Description

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Service & Environment has been specially designed to help learners gain a good command of Customer Service & Environment, providing them with a solid foundation of knowledge to become a qualified professional.

Through this Customer Service & Environment, you will gain both practical and theoretical understanding of Customer Service & Environment that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.

Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.

Learning outcome

Familiar yourself with the recent development and updates of the relevant industry

Know how to use your theoretical knowledge to adapt in any working environment

Get help from our expert tutors anytime you need

Access to course contents that are designed and prepared by industry professionals

Study at your convenient time and from wherever you want

Why should I take this course?

Affordable premium-quality E-learning content, you can learn at your own pace.

You will receive a completion certificate upon completing the course.

Internationally recognized Accredited Qualification will boost up your resume.

You will learn the researched and proven approach adopted by successful people to transform their careers.

You will be able to incorporate various techniques successfully and understand your customers better.

Requirements

No formal qualifications required, anyone from any academic background can take this course.

Access to a computer or digital device with internet connectivity.

Course Curriculum

Module 01: Concepts and Practices in Customer Service Delivery
▶	Concepts and Practices in Customer Service Delivery	🕐 00:13:00
Module 02: Organise Customer Service Delivery
▶	Organise Customer Service Delivery	🕐 00:14:00
Module 03: Structure of Customer Service
▶	Structure of Customer Service	🕐 00:14:00
Module 04: Customer Relationship Management (CRM)
▶	Customer Relationship Management (CRM)	🕐 00:18:00
Module 05: Customer Satisfaction & Relationship with Brand
▶	Customer Satisfaction & Relationship with Brand	🕐 00:15:00
Module 06: Monitoring and Resolution of Customers' Complaints & Problems
▶	Monitoring and Resolution of Customers' Complaints & Problems	🕐 00:15:00
Module 07: Social Media Tools and Channels for a Business
▶	Social Media Tools and Channels for a Business	🕐 00:15:00

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Customer Service & Environment

By Skill Up

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