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About this Training Course Liquefied Natural Gas (LNG) has provided intercontinental mobility to natural gas, which now provides about 25% of the global primary energy. Being the cleanest fossil fuel, natural gas/LNG consumption is forecasted to grow in all future scenarios. With the entry of various players, including Trading companies, the LNG value chain is becoming increasingly complex, and a solid understanding of its economics and management of its interfaces have become crucial to identify and assess investment opportunities and risks. Recent market disturbances caused by COVID-19, Oil & Gas price instabilities - coupled with the political (Ukraine/Russia) challenges - make a deep understanding of LNG Value Chain Logistics and Economics even more essential to ensure the security of energy supplies sustainably and profitably. This intermediate level 3 full-day course starts with a concise introduction to the LNG business. Thereafter, the elements of the LNG value chain are described, and their individual economics analysed. A Business Activity Model along the value chain will be developed and discussed in depth, covering the following key processes: 'Buy Gas - Transport Gas - Liquefy Gas - Sell LNG/Products - Ship LNG - Regasify LNG' The integrated chain economics will then be developed and quantified. A hands-on group workshop/exercise developing the economic case of a full-sized Liquefaction project will be carried out, considering the forecasted cash flows throughout the project life, the location of the plant, its markets, project sensitivities and profitability assessment. Participants will be provided with Excel based tools/models (LNG Liquefaction project development Net Present Value (NPV) analyses, Shipping Freight Calculations and Economics) to work through the exercises and also for their future personal use. Training Objectives After the completion of this course, participants will be able to: Understand how the LNG Value Chain operates, bound by the relevant Contracts and Agreements. Learn the basic economic parameters (operating, capital costs, financing, profitability) of each major element of the value chain. Appreciate the complexity of the value chain, and the associated opportunities and risks. Develop quantitative project evaluation skills. Explore options to maximise profitability in a given LNG value chain. Discuss best practices on how to manage, steer and govern these activities. Target Audience Technical, Operational, Shipping, Commercial, Project and Governance professionals who are already active in a specific section of the LNG Value Chain will directly benefit in developing a wider and deeper perspective on how the LNG Value Chain operations and can be optimised. Managers (Technical, Financial, Legal and Governance) less familiar with the specifics of the LNG Industry will also benefit from attending this VILT course, as they will obtain the required background to be able to set sharper targets, suitable performance indicators, and governance and performance assessment guidelines for units engaged in the chain. The course is most relevant for professionals engaged in the LNG industry at: National and International Oil & Gas/Energy Companies LNG Importers/Exporters/Traders/Shippers Government & Regulatory Agencies Finance Institutions It will also apply to the following audience: Business Development Managers Corporate Planning Professionals Project Developers Supply Planners & Scheduling Professionals Regulators Tax & Finance Advisors Compliance Officers Equity Analyst and Bankers Joint Venture Representatives, Board Directors Negotiators and Contracting Staff Trading Professionals Course Level Intermediate Trainer Your expert course leader is an Oil & Gas/LNG professional with more than 35 years of international experience, majority of which was gained at Shell International Joint Ventures engaged in Oil Refining, Supply / Trading, Gas Supply and LNG Businesses in the Netherlands, France, Thailand, Dominican Republic and Nigeria. Since 2004, he has had several roles in the management of the LNG Value Chain including the Commercial Operational Management of Nigeria LNG (NLNG). He played an active role in the start-up and integration of LNG trains 4, 5 and 6 with NLNG becoming the 3rd largest LNG producer in the world in 2007. Commercial operations spanned 4 Gas Supply, 11 LNG Sales & Purchase Agreements, ad-hoc LPG and Condensate Sales and LNG Ship Chartering contracts. Under his supervision, more than 2,000 LNG cargoes were exported. He was part of the organizational transformation of the company from a Project-based set-up to a Production / Commercial based structure and implemented an 'Integrated Planning and Scheduling Department' in which he optimized the value chain (Buy-Gas - Liquify Gas to LNG - Sell - Ship LNG). Staff competence management was one of his focus areas during this period. He was also the NLNG representative on JV Technical, Commercial, Shipping Committees where he interfaced with Government & Regulatory authorities. In 2014, he was appointed as Shell Shareholder representative to NLNG and became a Non-Executive Board member to NLNG companies, including Bonny Gas Transport (BGT) managing 24 LNG Ships. During this period, he was involved in the Economic and Technical steering of the Shipping Fleet and Liquefaction Plant Rejuvenation projects and a further capacity expansion of liquefaction plant which resulted in the achievement of NLNG train 7 project FID in 2019. Since 2016, he has been active as an independent consultant. He co-authored 2 patents and more than 30 published papers/presentations. He holds a PhD from Delft University of Technology in the Netherlands and a MSc and BSc in Chemical Engineering from the University of Birmingham, UK. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

From Curiosity to Clarity: An exciting introduction to NLP Ready to dive into the world of Neuro-Linguistic Programming (NLP)? Join us for an engaging event where you'll discover the power of NLP techniques in communication, personal development, and more. Whether you're a seasoned pro or just curious, this is the perfect opportunity to explore the wonders of NLP.

Duration 4 Days 24 CPD hours This course is intended for The Microsoft Security Operations Analyst collaborates with organizational stakeholders to secure information technology systems for the organization. Their goal is to reduce organizational risk by rapidly remediating active attacks in the environment, advising on improvements to threat protection practices, and referring violations of organizational policies to appropriate stakeholders. Responsibilities include threat management, monitoring, and response by using a variety of security solutions across their environment. The role primarily investigates, responds to, and hunts for threats using Microsoft Sentinel, Microsoft Defender for Cloud, Microsoft 365 Defender, and third-party security products. Since the Security Operations Analyst consumes the operational output of these tools, they are also a critical stakeholder in the configuration and deployment of these technologies. Learn how to investigate, respond to, and hunt for threats using Microsoft Sentinel, Microsoft Defender for Cloud, and Microsoft 365 Defender. In this course you will learn how to mitigate cyberthreats using these technologies. Specifically, you will configure and use Microsoft Sentinel as well as utilize Kusto Query Language (KQL) to perform detection, analysis, and reporting. The course was designed for people who work in a Security Operations job role and helps learners prepare for the exam SC-200: Microsoft Security Operations Analyst. Prerequisites Basic understanding of Microsoft 365 Fundamental understanding of Microsoft security, compliance, and identity products Intermediate understanding of Windows 10 Familiarity with Azure services, specifically Azure SQL Database and Azure Storage Familiarity with Azure virtual machines and virtual networking Basic understanding of scripting concepts. 1 - Introduction to Microsoft 365 threat protection Explore Extended Detection & Response (XDR) response use cases Understand Microsoft Defender XDR in a Security Operations Center (SOC) Explore Microsoft Security Graph Investigate security incidents in Microsoft Defender XDR 2 - Mitigate incidents using Microsoft 365 Defender Use the Microsoft Defender portal Manage incidents Investigate incidents Manage and investigate alerts Manage automated investigations Use the action center Explore advanced hunting Investigate Microsoft Entra sign-in logs Understand Microsoft Secure Score Analyze threat analytics Analyze reports Configure the Microsoft Defender portal 3 - Protect your identities with Microsoft Entra ID Protection Microsoft Entra ID Protection overview Detect risks with Microsoft Entra ID Protection policies Investigate and remediate risks detected by Microsoft Entra ID Protection 4 - Remediate risks with Microsoft Defender for Office 365 Automate, investigate, and remediate Configure, protect, and detect Simulate attacks 5 - Safeguard your environment with Microsoft Defender for Identity Configure Microsoft Defender for Identity sensors Review compromised accounts or data Integrate with other Microsoft tools 6 - Secure your cloud apps and services with Microsoft Defender for Cloud Apps Understand the Defender for Cloud Apps Framework Explore your cloud apps with Cloud Discovery Protect your data and apps with Conditional Access App Control Walk through discovery and access control with Microsoft Defender for Cloud Apps Classify and protect sensitive information Detect Threats 7 - Respond to data loss prevention alerts using Microsoft 365 Describe data loss prevention alerts Investigate data loss prevention alerts in Microsoft Purview Investigate data loss prevention alerts in Microsoft Defender for Cloud Apps 8 - Manage insider risk in Microsoft Purview Insider risk management overview Create and manage insider risk policies Investigate insider risk alerts Take action on insider risk alerts through cases Manage insider risk management forensic evidence Create insider risk management notice templates 9 - Investigate threats by using audit features in Microsoft Defender XDR and Microsoft Purview Standard Explore Microsoft Purview Audit solutions Implement Microsoft Purview Audit (Standard) Start recording activity in the Unified Audit Log Search the Unified Audit Log (UAL) Export, configure, and view audit log records Use audit log searching to investigate common support issues 10 - Investigate threats using audit in Microsoft Defender XDR and Microsoft Purview (Premium) Explore Microsoft Purview Audit (Premium) Implement Microsoft Purview Audit (Premium) Manage audit log retention policies Investigate compromised email accounts using Purview Audit (Premium) 11 - Investigate threats with Content search in Microsoft Purview Explore Microsoft Purview eDiscovery solutions Create a content search View the search results and statistics Export the search results and search report Configure search permissions filtering Search for and delete email messages 12 - Protect against threats with Microsoft Defender for Endpoint Practice security administration Hunt threats within your network 13 - Deploy the Microsoft Defender for Endpoint environment Create your environment Understand operating systems compatibility and features Onboard devices Manage access Create and manage roles for role-based access control Configure device groups Configure environment advanced features 14 - Implement Windows security enhancements with Microsoft Defender for Endpoint Understand attack surface reduction Enable attack surface reduction rules 15 - Perform device investigations in Microsoft Defender for Endpoint Use the device inventory list Investigate the device Use behavioral blocking Detect devices with device discovery 16 - Perform actions on a device using Microsoft Defender for Endpoint Explain device actions Run Microsoft Defender antivirus scan on devices Collect investigation package from devices Initiate live response session 17 - Perform evidence and entities investigations using Microsoft Defender for Endpoint Investigate a file Investigate a user account Investigate an IP address Investigate a domain 18 - Configure and manage automation using Microsoft Defender for Endpoint Configure advanced features Manage automation upload and folder settings Configure automated investigation and remediation capabilities Block at risk devices 19 - Configure for alerts and detections in Microsoft Defender for Endpoint Configure advanced features Configure alert notifications Manage alert suppression Manage indicators 20 - Utilize Vulnerability Management in Microsoft Defender for Endpoint Understand vulnerability management Explore vulnerabilities on your devices Manage remediation 21 - Plan for cloud workload protections using Microsoft Defender for Cloud Explain Microsoft Defender for Cloud Describe Microsoft Defender for Cloud workload protections Enable Microsoft Defender for Cloud 22 - Connect Azure assets to Microsoft Defender for Cloud Explore and manage your resources with asset inventory Configure auto provisioning Manual log analytics agent provisioning 23 - Connect non-Azure resources to Microsoft Defender for Cloud Protect non-Azure resources Connect non-Azure machines Connect your AWS accounts Connect your GCP accounts 24 - Manage your cloud security posture management? Explore Secure Score Explore Recommendations Measure and enforce regulatory compliance Understand Workbooks 25 - Explain cloud workload protections in Microsoft Defender for Cloud Understand Microsoft Defender for servers Understand Microsoft Defender for App Service Understand Microsoft Defender for Storage Understand Microsoft Defender for SQL Understand Microsoft Defender for open-source databases Understand Microsoft Defender for Key Vault Understand Microsoft Defender for Resource Manager Understand Microsoft Defender for DNS Understand Microsoft Defender for Containers Understand Microsoft Defender additional protections 26 - Remediate security alerts using Microsoft Defender for Cloud Understand security alerts Remediate alerts and automate responses Suppress alerts from Defender for Cloud Generate threat intelligence reports Respond to alerts from Azure resources 27 - Construct KQL statements for Microsoft Sentinel Understand the Kusto Query Language statement structure Use the search operator Use the where operator Use the let statement Use the extend operator Use the order by operator Use the project operators 28 - Analyze query results using KQL Use the summarize operator Use the summarize operator to filter results Use the summarize operator to prepare data Use the render operator to create visualizations 29 - Build multi-table statements using KQL Use the union operator Use the join operator 30 - Work with data in Microsoft Sentinel using Kusto Query Language Extract data from unstructured string fields Extract data from structured string data Integrate external data Create parsers with functions 31 - Introduction to Microsoft Sentinel What is Microsoft Sentinel? How Microsoft Sentinel works When to use Microsoft Sentinel 32 - Create and manage Microsoft Sentinel workspaces Plan for the Microsoft Sentinel workspace Create a Microsoft Sentinel workspace Manage workspaces across tenants using Azure Lighthouse Understand Microsoft Sentinel permissions and roles Manage Microsoft Sentinel settings Configure logs 33 - Query logs in Microsoft Sentinel Query logs in the logs page Understand Microsoft Sentinel tables Understand common tables Understand Microsoft Defender XDR tables 34 - Use watchlists in Microsoft Sentinel Plan for watchlists Create a watchlist Manage watchlists 35 - Utilize threat intelligence in Microsoft Sentinel Define threat intelligence Manage your threat indicators View your threat indicators with KQL 36 - Connect data to Microsoft Sentinel using data connectors Ingest log data with data connectors Understand data connector providers View connected hosts 37 - Connect Microsoft services to Microsoft Sentinel Plan for Microsoft services connectors Connect the Microsoft Office 365 connector Connect the Microsoft Entra connector Connect the Microsoft Entra ID Protection connector Connect the Azure Activity connector 38 - Connect Microsoft Defender XDR to Microsoft Sentinel Plan for Microsoft Defender XDR connectors Connect the Microsoft Defender XDR connector Connect Microsoft Defender for Cloud connector Connect Microsoft Defender for IoT Connect Microsoft Defender legacy connectors 39 - Connect Windows hosts to Microsoft Sentinel Plan for Windows hosts security events connector Connect using the Windows Security Events via AMA Connector Connect using the Security Events via Legacy Agent Connector Collect Sysmon event logs 40 - Connect Common Event Format logs to Microsoft Sentinel Plan for Common Event Format connector Connect your external solution using the Common Event Format connector 41 - Connect syslog data sources to Microsoft Sentinel Plan for syslog data collection Collect data from Linux-based sources using syslog Configure the Data Collection Rule for Syslog Data Sources Parse syslog data with KQL 42 - Connect threat indicators to Microsoft Sentinel Plan for threat intelligence connectors Connect the threat intelligence TAXII connector Connect the threat intelligence platforms connector View your threat indicators with KQL 43 - Threat detection with Microsoft Sentinel analytics What is Microsoft Sentinel Analytics? Types of analytics rules Create an analytics rule from templates Create an analytics rule from wizard Manage analytics rules 44 - Automation in Microsoft Sentinel Understand automation options Create automation rules 45 - Threat response with Microsoft Sentinel playbooks What are Microsoft Sentinel playbooks? Trigger a playbook in real-time Run playbooks on demand 46 - Security incident management in Microsoft Sentinel Understand incidents Incident evidence and entities Incident management 47 - Identify threats with Behavioral Analytics Understand behavioral analytics Explore entities Display entity behavior information Use Anomaly detection analytical rule templates 48 - Data normalization in Microsoft Sentinel Understand data normalization Use ASIM Parsers Understand parameterized KQL functions Create an ASIM Parser Configure Azure Monitor Data Collection Rules 49 - Query, visualize, and monitor data in Microsoft Sentinel Monitor and visualize data Query data using Kusto Query Language Use default Microsoft Sentinel Workbooks Create a new Microsoft Sentinel Workbook 50 - Manage content in Microsoft Sentinel Use solutions from the content hub Use repositories for deployment 51 - Explain threat hunting concepts in Microsoft Sentinel Understand cybersecurity threat hunts Develop a hypothesis Explore MITRE ATT&CK 52 - Threat hunting with Microsoft Sentinel Explore creation and management of threat-hunting queries Save key findings with bookmarks Observe threats over time with livestream 53 - Use Search jobs in Microsoft Sentinel Hunt with a Search Job Restore historical data 54 - Hunt for threats using notebooks in Microsoft Sentinel Access Azure Sentinel data with external tools Hunt with notebooks Create a notebook Explore notebook code

Earned Value Management: In-House Training: Virtual In-House Training Earned Value Management (EVM) incorporates a set of proven practices appropriate for project or program management methodologies. These include integration of program scope, schedule, and cost objectives, establishment of a baseline plan for accomplishment of program objectives and use of earned value techniques for performance measurement during the execution of a program. Earned Value Management (EVM) incorporates a set of proven practices appropriate for project or program management methodologies. These include integration of program scope, schedule, and cost objectives, establishment of a baseline plan for accomplishment of program objectives and use of earned value techniques for performance measurement during the execution of a program. EVM provides a solid platform for risk identification, corrective actions, and management re-planning as may be required over the life of a project or program. The course emphasis is on the latest EVM principles and concepts in accordance with changes and guidelines for Earned Value Management in The Guide to the Project Management Body of Knowledge (PMBOK® Guide) and The Practice Standard for Earned Value Management published by the Project Management Institute. What you Will Learn You'll learn how to: Develop a project baseline, using an effective WBS Record actual project performance Calculate EVM measures Evaluate project performance based on EVM measures Respond to project variances Integrate EVM and risk management Determine how EVM will add value to your organization Develop an EVM implementation plan for your organization Getting Started Introductions Course structure Course goals and objectives Expectations Foundation Concepts Introduction to Earned Value Management (EVM) Benefits of EVM EVM Process Overview Applications of EVM Creating a Work Breakdown Structure Reviewing WBS concepts Reviewing WBS development process (decomposition) Using a WBS to support EVM Building a Project Baseline Defining a project baseline Developing a project baseline Using a project baseline Recording Actuals Recording actuals overview Collecting data for actual project performance Determining earned value - various methods EVM Performance Measures Using current status measures Using forecasting measures Analyzing EVM measures EVM and Risk Management Integrating EVM and Risk Management Using EVM measures in the risk register Exploring how EVM can facilitate reserves management Drawing down contingency reserves Responding to Variances Introduction to variances Process for responding to variances Response options Reporting Project Performance EVM reporting overview Meeting EVM reporting needs Addressing EVM reporting challenges Implementing an EVMS Defining EVMS requirements EVM for Agile projects Tailoring the EVMS Summary and Next Steps Review of content Review of objectives / expectations Personal action plan

Business Analysis Fundamentals: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals to pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). This course teaches participants the overall process of business analysis and where it fits in the bigger picture of the project life cycle and the business context. The course is interactive and combines discussion, active workshops, and demonstrations of techniques. The goal is bottom-line results that cut through the real-world problems facing people seeking to improve the way they operate to develop new and improved systems and products or otherwise deliver results through project performance. What you will Learn At the end of this program, you will be able to: Define the solution scope Work with the development team in the systems testing stage Ensure the solution is usable in the business environment Foundation Concepts Defining the business analyst (BA) function The role of the BA as change agent An introduction to the BABOK® Guide BA roles and relationships through the project life cycle (PLC) Business Analysis Planning and Monitoring Overview of business analysis planning and monitoring (BAP&M) Business analysis planning and monitoring - process and tools Business analysis planning and monitoring - roles and responsibilities Business analysis planning and monitoring - governance, information management, and performance improvement Elicitation and Collaboration Overview of elicitation and collaboration Elicitation and collaboration techniques Requirements Life Cycle Management Overview of requirements life cycle management Requirements life cycle management task details Strategy Analysis Overview of strategy analysis Analyze current state Define future state Assess risks Define change strategy Requirements Analysis and Design Definition Overview of requirements analysis and design definition (RA&DD) The anatomy of requirements RA&DD task descriptions RA&DD techniques Solution Evaluation Overview of solution evaluation Solution evaluation tasks Solution evaluation in development stages Underlying Competencies Overview of underlying competencies (UC) Underlying competencies

Basics to Essential Photoshop Skills Course, Master retouching, layers, color, correction, shapes, and symbols. Delve into graphic design, photo editing, and digital art. Elevate your skills from beginner to pro, gaining expertise in UX strategies, ensuring your websites are impactful and user-friendly. Click here for more info: Website Duration: 16 hours Method: Personalized 1-on-1 sessions ensure individual attention. Schedule: Customize your learning with pre-booked sessions available Monday to Saturday, from 9 am to 7 pm. Module 1: Introduction to Photoshop (2 hours) Understanding the Photoshop interface and workspace Navigating tools, panels, and menus Essential keyboard shortcuts for efficient workflow Introduction to different file formats and their uses Module 2: Basic Image Editing Techniques (2 hours) Cropping, resizing, and straightening images Color adjustments and corrections using adjustment layers Removing blemishes and distractions with healing tools Introduction to layers and blending modes Module 3: Advanced Image Manipulation (2 hours) Creating composite images with layer masks Utilizing advanced selection tools for precise editing Applying filters and special effects for creative enhancements Mastering text and typography in Photoshop Module 4: Graphic Design and Layout (2 hours) Designing banners, posters, and social media graphics Working with shapes, gradients, and patterns Creating visually appealing typography compositions Introduction to vector graphics and custom shapes Module 5: Web and UI Design (2 hours) Designing user interfaces for websites and applications Creating web-ready graphics and optimizing images Prototyping interactive elements and buttons Designing responsive layouts for various devices Module 6: Introduction to 3D and Animation (2 hours) Creating 3D objects and text Basic 3D manipulation and lighting effects Introduction to animation with the Timeline panel Exporting animations and interactive multimedia Module 7: Project-Based Learning (2 hours) Applying learned techniques to real-world projects Designing a digital artwork, website mockup, or social media campaign Receiving instructor feedback for skill refinement Final presentation of completed projects and portfolio building Upon completing our personalized Photoshop Mastery course, you'll: Master Tools: Excel in Photoshop's essential and advanced tools, including image manipulation and graphic design techniques. Design Expertise: Develop skills in creating compelling graphics, web layouts, and interactive UI designs. 3D & Animation Skills: Understand 3D manipulation, lighting, and basic animation techniques. Career Opportunities: This course prepares you for roles such as Graphic Designer, Web/UI Designer, Digital Artist, Photo Retoucher, 3D Artist, or Entrepreneur in the design industry. Dive deep into the world of Photoshop with our exclusive 1-on-1 training program. Tailored to your pace and skill level, this course offers a comprehensive understanding of Photoshop's essentials and advanced features. From image editing to graphic design and 3D manipulation, master Photoshop with personalized attention and hands-on guidance. Key Details: Personalized Attention: Enjoy dedicated 1-on-1 sessions with an experienced Photoshop instructor, ensuring focused learning and personalized guidance. Tailored Curriculum: The course content is customized based on your goals, allowing you to explore specific areas of interest and address individual challenges. Flexible Scheduling: Schedule sessions at your convenience, accommodating your busy lifestyle. Choose from weekdays or weekends, morning or evening, for a flexible learning experience. Hands-on Learning: Engage in practical, real-time exercises and projects tailored to your interests, reinforcing your skills and boosting confidence. In-depth Exploration: Cover a wide range of topics, including image editing, graphic design, 3D manipulation, web design, and more, delving deep into each area for a thorough understanding. Interactive Q&A: Participate in interactive Q&A sessions during each class, clarifying doubts and gaining valuable insights from your instructor. Lesson Recordings: Access recordings of your sessions for review and reinforcement, ensuring you grasp every concept and technique thoroughly. Ongoing Support: Benefit from continuous email support even after the course completion, receiving guidance on projects and addressing any post-training queries. Solid Foundation: Develop foundational Photoshop skills, mastering essential techniques for image editing and graphic design. Versatile Editing: Learn retouching, color correction, and photo enhancement for professional-quality results. Efficient Workflow: Optimize your work with layer management, non-destructive editing, and time-saving tricks. Creative Mastery: Harness Photoshop's power to create digital art, manipulate images, and design stunning graphics. Real-world Application: Apply skills to diverse projects like photo editing, web design, and social media graphics. Flexible Review: Access recorded lessons for convenient review of specific techniques or workflows. Lifelong Support: Enjoy lifetime email assistance for guidance, questions, and clarifications even after course completion.

Participants gain a foundational understanding of the UX design process, tools and techniques through an engaging mix of theory and practical application exercises.

Mental Health First Aid (MHFA) awareness is a short course, designed to provide delegates with a basic understanding of mental health and an introduction to Mental Health First Aid. This course raises awareness of mental health issues in the workplace. Learning objectives: What mental health is and how to challenge stigma. A basic knowledge of some common mental health issues. An introduction to looking after your own mental health and maintaining wellbeing. Confidence to support someone in distress or who may be experiencing a mental health issue

Duration 4 Days 24 CPD hours This course is intended for Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding ofÿnetworking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365ÿAdministrators. In addition, they may work with owners of other workloads, including facilitiesÿmanagers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers. This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Prerequisites Microsoft 365 and Microsoft Teams Networking, telecommunications, and audio/visual basics Identity and access management basics 1 - Introduction to Teams meetings and calling Overview of Teams meetings and events Overview of Teams Phone Overview of auto attendants and call queues Overview of Teams devices 2 - Plan for Teams Phone Plan to deploy Teams Phone Plan for Teams Phone PSTN connectivity Determine license requirements Plan for Teams Phone devices Plan and design Teams Phone features Plan for voicemail 3 - Plan for Microsoft Teams Rooms and Surface Hub Determine license requirements for Microsoft Teams Rooms and shared devices Understand differences between Microsoft Teams Rooms on Android and Windows Understand Microsoft Teams Rooms on Surface Hub 2S Understand and plan Teams Room accessories, components, and peripherals Understand Teams Rooms management options 4 - Plan and optimize network performance for Teams media Understand Teams network requirements Design network for media optimization Design and implement QoS 5 - Configure and deploy Teams Phone Configure emergency calling for Teams Calling Plans Manage and configure Microsoft PSTN numbers Configure Operator Connect and Teams Phone Mobile Configure Teams Phone policies Create and manage Teams policies Configure Audio Conferencing 6 - Configure and deploy Teams Phone with Direct Routing Design Direct Routing call flows Implement SIP trunking with Direct Routing Configure Emergency Calling for Direct Routing Extend Teams Direct Routing infrastructure Deploy and maintain a survivable branch appliance 7 - Extend Teams Phone with additional services Understand how Teams interacts with additional services Configure compliance recording in Teams Configure and integrate a certified contact center in Teams Design and deploy voice bots in Teams 8 - Manage meetings and events experiences Explore meetings and events in Microsoft Teams Configure meeting settings Create and manage meeting policies Configure audio conferencing Create and manage meeting templates and template policies Create and manage meetings customization policies Configure live events settings Create and manage live events policies Examine live events across Microsoft 365 9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams Prepare 10 - Configure and manage voice users Enable users for Teams Phone Enable users for Direct Routing with Teams Phone Enable additional calling features for Teams Phone Enable users for Teams Phone Mobile 11 - Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy a channel-based call queue Configure resource accounts Configure Microsoft 365 groups for voicemail Interpret call queue conference modes Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom music on hold 12 - Configure, deploy, and manage Teams devices Manage Microsoft Teams Phones Manage Microsoft Teams Room Systems Microsoft Teams Rooms management options Manage Surface Hub 2S devices Configure Microsoft Teams SIP gateway Manage Microsoft Teams displays Remote provisioning and sign in for Teams Phones Update Microsoft Teams devices remotely Manage Microsoft Teams device tags 13 - Guided project - Prepare meeting room experiences Prepare 14 - Monitor and troubleshoot Teams collaboration communications systems Diagnose and troubleshoot phone number assignment Diagnose and troubleshoot Teams client issues Diagnose and troubleshoot call failure and call quality issues Report on and troubleshoot Teams calls with Call Quality Dashboard Diagnose and troubleshoot Direct Routing issues Troubleshoot and monitor Teams devices Troubleshoot Teams meetings and calling Troubleshoot Teams Rooms devices