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Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 1 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 1 course you will get fundamental ideas of phone-based customer service, the key understanding of customer relationship management and so on. Enrol in this course today and start your instant first step towards learning about customer service. Learn faster for instant implementation. Learning Outcome Familiarise with customer service Understand what's different about good customer service Gain in-depth knowledge of customer relationship management Deepen your understanding of customer service communication strategies How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £23,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 1 Module 01: Introduction to Customer Service 00:23:00 Module 02: What's Different about Good Customer Service? 00:12:00 Module 03: Customer Relationship Management 00:42:00 Module 04: Customer Service Communication Strategies 00:24:00 Assignment Assignment - Phone-Based Customer Service Part - 1 00:00:00

Embarking on the 'Paralegal (Legal Secretary)' course opens doors to an intriguing sector where proficiency meets opportunity. In the UK, the legal services market, worth over £35 billion, reflects an escalating demand for adept paralegals. This course is meticulously designed to equip learners with a comprehensive understanding of legal frameworks and administrative duties, setting the stage for a robust career in law. Our curriculum is tailored to instil essential skills and knowledge, ensuring participants emerge as competent legal secretaries, pivotal in the smooth functioning of law firms and legal departments. With a focus on real-world applications, the programme delves into document management, legal procedures, and client communication, moulding novices into indispensable assets in legal settings. Learning Outcomes: Acquire fundamental knowledge of UK legal systems and structures. Develop expertise in legal documentation preparation and handling. Enhance skills in effective communication within legal contexts. Understand ethical considerations and confidentiality in law. Learn client liaison and support techniques in legal environments. Gain insights into law office management and administrative procedures. Cultivate an ability to work under tight deadlines in legal settings. Master the art of meticulous research and analysis in legal tasks. Who Is This Course For? Aspiring legal secretaries seeking a foundational understanding of law. Administrative professionals aiming to transition into legal roles. Law students desiring to augment their education with practical skills. Individuals interested in exploring careers within legal frameworks. Support staff in legal firms wishing to enhance their expertise. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Why should you study this course? The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life. Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path Legal Secretary: £20,000 - £30,000 Paralegal Assistant: £18,000 - £25,000 Legal Administrator: £17,000 - £24,000 Court Clerk: £20,000 - £28,000 Legal Executive: £22,000 - £35,000 Conveyancing Assistant: £18,000 - £26,000 Course Features Lectures 13 Quizzes 0 Duration Lifetime access Skill level All levels Language English Students 0 Assessments Yes Diploma of Paralegal (Legal Secretary) Lecture1.1 Module 1: Introduction to the Legal System Lecture1.2 Module 2: Legal Research and Writing Lecture1.3 Module 3: Contract Law Lecture1.4 Module 4: Tort Law Lecture1.5 Module 5: Criminal Law and Procedure Lecture1.6 Module 6: Property Law Lecture1.7 Module 7: Family Law Lecture1.8 Module 8: Employment Law Lecture1.9 Module 9: Wills, Probate, and Administration Lecture1.10 Module 10: Business Law for Paralegals Show more items

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Register on the Suicide Prevention today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Suicide Prevention is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Suicide Prevention Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Suicide Prevention, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Contents Module 01: Introduction to Suicide Prevention Module 02: Understanding Suicidal Behaviour Module 03: Suicide Risk Assessment Module 04: Suicide Prevention Strategies Module 05: Intervention Strategies Module 06: Postvention and Support

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Tired of the same old retail routine? Do you crave a career filled with challenge, creativity where you can directly influence customer choices and trends? The UK retail industry is booming, with over 3 million people employed in varying roles, and this power-packed bundle is your golden ticket to success! Our jam-packed bundle equips you with the skills to rule the retail roost! Learn the secrets of buying, merchandising, and operations like a pro. Master the art of data-driven decision making, craft winning sales strategies, and design show-stopping store displays that turn browsers into buyers! We'll also cover essential topics like consumer rights and supply chain management, making you a retail rockstar with a complete skillset. Courses are Included in This Bundle: Course 01: Retail Management Course 02: Retail Data Analytics Course 03: Retail Associate Certificate Course 04: Understanding Retail Operations Course 05: Business Management Course 06: Supply Chain Management Course 07: Warehouse Operative Course 08: Inventory Management Training Course 09: Sales and Marketing Skills Course 10: Visual Merchandising Course 11: Consumer Rights Awareness Don't just survive in retail, thrive! Enrol today and unlock your full potential. Learning Outcomes of Retail Management Gain a comprehensive understanding of retail operations and management principles. Analyze retail data to identify customer trends and inform buying decisions. Develop effective strategies for sourcing, managing, and selling merchandise. Master the art of visual merchandising to create attractive and engaging store displays. Understand consumer rights and how to implement best practices in customer service. Enhance your sales and marketing skills to boost revenue and customer satisfaction. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Retail Management Get a free student ID card with Retail Management Training program (£10 postal charge will be applicable for international delivery) The Retail Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Retail Management course materials The Retail Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Retail Management Module 01: Introduction To Retail Management Module 02: Retail Strategy Module 03: Retail Buying And Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management In Retailing Module 06: The Sales Process And Dealing With Customers At The Checkout Module 07: Importance Of Consumer Behaviour Module 08: Taking Trends And Targeting Customers Effectively Module 09: The Importance Of Communicating With Customers Module 10: Choosing A Retail Location Module 11: Retail Psychology Module 12: Negotiate The Right Deal With Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills For Leading Your Team Module 15: Selling In Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety For Retail Stores Module 18: Consumer Rights Act Course 02: Retail Data Analytics Module 1: Introduction To Retail Analytics Module 2: Retail Psychology Module 3: Retail And Data Analytics Module 4: Benefits Of Retail Analytics Module 5: Retail Strategy Module 6: Retail Buying And Merchandising Module 7: Forecasting Module 8: Retail Pricing Module 9: Analytics Software Module 10: Supply Chain Management In Retailing Module 11: The Sales Process And Dealing With Customers At The Checkout Module 12: Selling In Multiple Channels Module 13: Taking Trends And Targeting Customers Effectively Course 03: Retail Associate Certificate Module 01: Introduction to Retail Associate Module 02: Qualities of a Retail Associate Module 03: Retail Psychology Module 04: Importance of Consumer Behaviour Module 05: The Importance of Communicating with Customers Module 06: Taking Trends and Targeting Customers Effectively Module 07: The Sales Process and Dealing with Customers at the Checkout Module 08: Consumer Rights Act Module 09: Introduction to Visual Merchandising Module 10: In-Store Design Module 11: Exterior Design Module 12: Health & Safety for Retail Stores Module 13: Management Skills for Leading Your Team =========>>>>> And 9 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Buyers Merchandisers Sales Associates Store Managers Retail Entrepreneurs Career Changers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Buyer Merchandiser Sales Manager Store Manager Retail Operations Manager Retail Business Owner Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Develop your skills in the core of the vast and booming voiceover industry by utilising your voice to

Course Description Get instant knowledge from this bite-sized Public Relation: Part 2 course. This course is very short and you can complete it within a very short time. In this Public Relation: Part 2 course you will get fundamental ideas of public relations, the key understanding of social media, crisis management and so on. Enrol in this course today and start your instant first step towards learning about the major fields of public relations practice. Learn faster for instant implementation. Learning outcome  Familiarise with the major fields of public relations practice Understand social media and PR Gain in-depth knowledge of crisis management Deepen your understanding of ethics and professionalism in public relations How Much Do Public Relations Officers Earn? Senior - £55,000(Appx.) Average - £36,000(Appx.) Starting - £24,000(Appx.) Requirement Our Public Relation: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Public Relation: Part 2 Module 01: Major Fields of Public Relations Practice Part I 00:22:00 Module 02: Major Fields of Public Relations Practice Part II 00:22:00 Module 03: Social Media and PR 00:20:00 Module 04: Crisis management 00:29:00 Module 05: Ethics & Professionalism in Public Relations 00:14:00 Assignment Assignment - Public Relation: Part 2 00:00:00

Description Conflict is a serious disagreement or argument that often takes place in the workplace. It's something that harms relationships and can cause serious damage to the organization. The course starts off with the introduction of conflict management and different types of conflict that can occur in your work as well as personal life. Conflict Resolution Course is designed to identify the reasons why conflict can arise, the positive and negative outcomes of conflict and find a solution to eliminate it. You will also learn about multiple conflict-handling styles and techniques. Following that, you will get plenty of tips for dealing with difficult people. You will learn the necessary skills, knowledge, and information for getting along in the workplace. Last but not least, you will learn how to manage anger and violence in the workplace. Not only that but you will also learn about negotiation strategies and ways to avoid common mistakes in negotiation. This course is a complete package for you. So enroll now and get benefit from this course. Learning Outcomes Figure out the way your individual outlook, as well as actions, have an influence on others Unveil new and proficient methodologies so as to handle tough people Gain a number of techniques to manage and tame your anger Develop coping strategies for dealing with difficult people and difficult situations. Improvise managing plans to cope with the tough community as well as complicated circumstances What conflict is and how it can escalate. The types of conflict and the stages of the conflict. The five most common conflict resolution styles and when to use them. How to increase positive information flow through non-verbal and verbal communication skills. Effective techniques for intervention strategies. Ways to manage conflicts to enhance productivity and performance. Describe what workplace violence is Identify some warning signs of violence Apply the cycle of anger Understand Albert Bandura's behavior wheel and how it applies to anger Develop a seven-step process for managing your anger and others' anger Apply better communication and problem-solving skills, which will reduce frustration and anger Develop some other ways of managing anger, including coping thoughts and relaxation techniques Use the nine components of an organizational approach to managing anger, including risk assessment processes Respond if a violent incident occurs in the workplace on an individual and organizational lev Assessment At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Conflict Resolution Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Conflict Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Course Overview 00:15:00 Conflict as Communication 00:30:00 Benefits of Confrontation 00:16:00 Preventing Problem 00:15:00 Getting Focused 00:27:00 Managing Anger 00:30:00 Dealing with Problems 00:15:00 The Three-Step Conflict Resolution Model 00:15:00 Why Don't People Do What They Are Supposed To? 00:15:00 De-Stress Options to Use When Things Get Ugly 00:30:00 Changing Yourself 00:30:00 Module : 2 Course Overview 00:15:00 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 3 Course Overview 00:15:00 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Mock Exam Mock Exam - Conflict Resolution Course 00:20:00 Final Exam Final Exam - Conflict Resolution Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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40-in-1 CPD Accredited Bundle| Special Gifts: Free PDF & Transcript Certificate| Updated course materials| Learner Support