1364 Courses delivered Online

Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid. Learning Objectives Apply eight tips for working through service mistakes, Implement ten service mistakes you can avoid in order to keep customers loyal Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Character describes human qualities that create our public reputation such as personality, appearance, and behaviors. Integrity matches reality to our words-keep your promises. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe the qualities of exemplary service character, Define integrity and honesty, Implement 6 strategies for cultivating exceptional service character Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your sales and customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Sales force automation is an information system used to integrate and manage all sales, service, and marketing functions. Understand the key functions and benefits to sales and service providers. We will show you how to overcome complaints of time consumption and the benefits to managers and marketing. Learning Objectives Describe sales force automation, Summarize the benefits to sales, service, marketing, and management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Identify your primary value proposition and your unique selling position. Get 'out of the box,' and be different. Innovation is a highly sought-after Value Proposition. Understand how you can be an information navigator for your clients. Discover how you can exceed the four levels of customer expectations. Learning Objectives Define your Value Proposition, Create a personal brand to stand out from competitors, Implement nine strategies for increasing referrals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

CRM is a software or internet-based approach to managing customer contacts and relevant data. Five must-have CRM features include sales management tools, marketing automation, customer support, data tracking and integration and analytics. Discover how to ensure that your CRM will not fail with employees. Understand and the correct CRM required for your requirements. Learning Objectives Explain the importance of managing customer contacts in a CRM, Implement five must-have features Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency. Learning Objectives Describe the characteristics of service resiliency, Assess your current levels of service resiliency, Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving. Learning Objectives Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work-focusing on what's right, looking for solutions to problems instead of complaining, and having a positive 'expectancy' that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe suitability requirements for being an effective service provider, Explain the personal benefits of maintaining a positive attitude, Apply 17 tools for maintaining a positive, professional attitude Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Overview Food Hygiene and Safety Level 1,2 & 3 Training for Catering Professionals | Achieve 5-Star Food Hygiene Rating | The Food Hygiene and Safety Level 1,2 & 3 Course is tailored to equip senior-level professionals in the catering and hospitality sector with the necessary skills and practical knowledge to maintain high food safety and hygiene standards in compliance with the Food Safety Act 1990. This comprehensive Food Hygiene and Food Safety Level 3 training course is ideal for catering professionals seeking to gain a solid understanding of food hygiene best practices and achieve a five-star outstanding national hygiene food rating. Through this course, learners will gain in-depth knowledge of food safety management systems, including how to supervise food safety, train staff effectively, and monitor the implementation of best practices to minimise food hazards and contamination risks. The course also covers the importance of maintaining exceptional personal hygiene standards, among other critical topics, including HACCP Food Safety Standards in the UK. By enrolling in the Food Hygiene and Safety Level 1,2 & 3 Course, catering professionals can develop the necessary skills and expertise to excel in their roles and maintain high food safety standards in the workplace. Sign up for this course today to gain a competitive edge in the catering and hospitality industry.   Who is this course for? This Food Hygiene and Safety Level 1,2 & 3 course serves as an excellent opportunity for those seeking to advance their expertise and understanding of food hygiene and safety practices. Our course is suitable anyone operating in the food, catering, and hospitality industries, restaurants and hotels and food and beverage services. This in-depth level 3 food safety and hygiene for catering certificate training course is a must for: Chef Food Handler Card Food Safety Officer/Health & Safety Advisor Restaurant Manager Food retailers Catering Manager Restaurant and Café owners Kitchen Managers Catering Manager   Course Progression: Food Critic Food Safety Level 4 Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 3 Award in HACCP for Catering (RQF) Level 2 Award in Food Safety for Retail (RQF) Level 2 Award in Food Allergen Awareness and Control in Catering (RQF)   Accreditation This Food Hygiene and Safety Level 3 course is CPD IQ Accredited that ensure a high quality course content and approved in the UK.   Certification After completing this Food Hygiene and Safety Level 1,2 & 3 course, you will receive a Free PDF Certificate to showcase your achievement.   Career Path Sous chef UK: £20,000 per annum Food Safety Officer: £25,000 Catering Manager: £20,000 Food and Beverage Manager: £25,000 Kitchen Manager: £25,000 Course Curriculum Module 01 - Introduction to Food Hygiene Introduction to Food Hygiene 00:00 Module 02 - Origin and Nature of Food Risk Origin and Nature of Food Risk 00:00 Module 03 - Technologies and Food Safety Technologies and Food Safety 00:00 Module 04 - Preservation of Fruits and Vegetables Preservation of Fruits and Vegetables 00:00 Module 05 - Establishing Food Safety Management _System(FSMS) in a company Establishing Food Safety Management _System(FSMS) in a company 00:00 Module 06 - Hazard Analysis and Critical Control_Point System (HACCP) Hazard Analysis and Critical Control_Point System (HACCP) 00:00 Module 07 - Management of Chemical _Contaminants for food safety Management of Chemical _Contaminants for food safety 00:00 Module 08 - Sustainability and food safety Sustainability and food safety 00:00 Module 09 - Food Safety -An Introduction Food Safety -An Introduction 00:00 Module 10 - Food Safety Challenges in the Global Supply Chain Food Safety Challenges in the Global Supply Chain 00:00 Module 11 - Recognising Food Safety Hazards Recognising Food Safety Hazards 00:00 Module 12 - Designing Safety into a Food Product Designing Safety into a Food Product 00:00 Module 13 - Designing a Safe Food Process Designing a Safe Food Process 00:00 Module 14 - Maintaining and Improving a Food Safety Programme Maintaining and Improving a Food Safety Programme 00:00 Module 15 - Food Safety in Foodservice Operations Food Safety in Foodservice Operations 00:00 Module 16 - Personal Hygiene Personal Hygiene 00:00