1630 Courses delivered Online

Overview of Life Coaching In the bustling world of personal development, life coaching stands as a beacon of transformation in the UK. Recent years have seen a surge in individuals seeking clarity, direction, and empowerment, leading to a burgeoning demand for skilled life coaches.  With the UK's rich tapestry of diverse needs, this Life Coaching Course offers you the chance to tap into a market rife with opportunities. Harnessing essential coaching tools, from understanding emotional intelligence to mastering body language, this Course curriculum offers an enriching journey into the world of life coaching, readying you to make a real difference. This Life Coaching Course covers the following topics: Understand the fundamental principles of life coaching. Gain insights into self-awareness and managing core beliefs. Differentiate between life coaching types and their unique attributes. Enhance emotional intelligence and body language techniques. Establish structures for client work, including goal-setting. Learn about ethical considerations and business development in coaching. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Life Coaching course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Life Coaching is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Life Coaching course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Life Coaching Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Life Coaching: The Purpose and Fundamentals Life Coaching: The Purpose and Fundamentals 00:48:00 Module 02: Develop Your Self-Awareness Develop Your Self-Awareness 00:52:00 Module 03: The Development of Core Beliefs and Managing Fears The Development of Core Beliefs and Managing Fears 00:47:00 Module 04: Life Coaching Types and Key Attributes of a Life Coach Life Coaching Types and Key Attributes of a Life Coach 01:00:00 Module 05: Understanding Emotional Intelligence Understanding Emotional Intelligence 00:44:00 Module 06: Body Language and Communication Techniques Body Language and Communication Techniques 00:44:00 Module 07: A Structure for Client Work and Goal Setting A Structure for Client Work and Goal Setting 00:38:00 Module 08: Basic Principles for Business Development and Growth Basic Principles for Business Development and Growth 00:54:00 Module 09: The Ethical Coach: Protect Yourself and Your Clients The Ethical Coach: Protect Yourself and Your Clients 00:48:00

Travel & Tourism Online Explore the beautiful world! - enrol in our Level 5 Diploma in Travel and Tourism course to be a travel expert in the Travel and Tourism sector. Are you ready to join one of the world's most exciting and lucrative industries Travel and Tourism? If so, you can enrol in our Level 5 Diploma in Travel and Tourism program to learn more about the rules and regulations of this Travel and Tourism industry. Today, many nations and regions across the globe greatly benefit from the Travel and Tourism industry because of high demand for Travel and Tourism. There are several modules in this Level 5 Diploma in Travel and Tourism. With this Level 5 Diploma in Travel and Tourism course, you will gain knowledge of every facet of the modern travel and tourism sector. Airlines, airports, and international aviation are all covered in our Level 5 Diploma in Travel and Tourism. The Level 5 Diploma in Travel and Tourism course also covers the administration of tour operations, the significance of effective distribution in the tourism business, and human resource management in the sector. Together with many other topics, the Level 5 Diploma in Travel and Tourism course will educate you how to manage the countryside for tourism and how to use ICTs in the tourism industry. In order to join this fascinating field, enrol in our Level 5 Diploma in Travel and Tourism right away. There has never been a better moment to begin or enhance a career in the Travel and Tourism sector. Learning Outcomes of Travel & Tourism Course After completing this Travel & Tourism Course, learner will be able to: Gain a thorough understanding of travel & tourism Travel & Tourism Course gives in-depth knowledge of the accommodation sector. Travel & Tourism Course explain of airlines, airports and international aviation You will Understand tour operations management from the Travel & Tourism Course. The Travel & Tourism Course will teach you how to manage tourism distribution and human resource management in tourism. Travel & Tourism Course explains marketing and financing management for tourism. Understanding the law, ethics, communication technology are also a part of Travel & Tourism Course training. Special Offers of this Travel & Tourism Course This Travel & Tourism Course includes a FREE PDF Certificate. Lifetime access to this Travel & Tourism Course Instant access to this Travel & Tourism: Travel & Tourism Course Get FREE Tutor Support from Monday to Friday in this Travel & Tourism: Travel & Tourism Course Free Courses with this Travel & Tourism Course Course 01: Level 5 Diploma in Travel & Tourism Course 02: Event Management Course 03: Hotel Management Course 04: Time Management Course 05: Hospitality Management [ Note: Free PDF certificate as soon as completing the Travel & Tourism : Travel & Tourism course] Travel & Tourism Course Detailed Course curriculum of Travel and Tourism Course Module 01: An Overview of Travel and Tourism Module 02: The Accommodation Sector: Managing for Quality Module 03: Airlines, Airports and International Aviation Module 04: Tour Operations Management Module 05: Managing Tourism Distribution Module 06: Human Resource Management in Tourism Module 07: Marketing Management for Tourism Module 08: Strategy for Travel and Tourism Module 09: Managing Finance for Tourism Module 10: The Law and Tourism Module 11: Managing Urban Tourism Module 12: Managing the Countryside for Tourism: A Governance Perspective Module 13: Site and Visitor Management at Natural Attractions Module 14: Information and Communication Technologies for Tourism Module 15: Destination Marketing and Technology Module 16: Tourism and the Environment Module 17: International Tourism: The Management of Crisis Module 18: Ethics in Tourism Management Assessment Method of Travel and Tourism: Travel and Tourism After completing each module of the Travel and Tourism : Travel and Tourism course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Travel and Tourism: Travel and Tourism After completing the MCQ/Assignment assessment for this Travel and Tourism : Travel and Tourism course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Travel & Tourism: Travel and Tourism Anybody wishing to start a career in the Travel and Tourism: Travel and Tourism industry or advance an existing one should consider this Level 5 Diploma in Travel and Tourism : Travel and Tourism. Requirements Travel & Tourism: Travel & Tourism There are no specific requirements for Travel and Tourism: Travel & Tourism Course does not require any advanced knowledge or skills. Career path Travel & Tourism: Travel & Tourism Course Candidates who successfully complete our Travel and Tourism : Travel and Tourism Course may choose to pursue a wide range of careers, including:- Travel agent, Tour guide, Holiday representative, Accommodation booker, Tour and travel guide. Certificates Certificate of completion Digital certificate - Included

In the vibrant landscape of Human Resources, where talent acquisition, employee engagement, and effective communication thrive, the average salary for professionals in the field of Human Resources Management in the UK is a lucrative £45,000 per year. But it's not just about the financial rewards; it's about the incredible potential for personal and professional growth this field offers. Our exclusive bundle is designed to equip you with the skills and knowledge needed to excel in this dynamic field. With three comprehensive courses, you'll deeply understand modern HR practices, organisational management strategies, and workplace communication techniques. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Introduction to Modern Human Resource Management Organisation & People Management Workplace Communication Management Learning Outcomes: Develop a comprehensive understanding of modern Human Resource Management practices, including talent acquisition, performance management, and employee development. Acquire essential skills in organisational management, such as fostering a positive work culture, leading high-performing teams, and managing change effectively. Master the art of workplace communication, including effective verbal and written communication, conflict resolution, and relationship building. Gain insights into legal and ethical considerations in HR, ensuring compliance and promoting fair and inclusive practices within organisations. Enhance your leadership abilities, enabling you to inspire and motivate teams, drive employee engagement, and create a positive work environment. Cultivate a strategic mindset in HR management, understanding the role of HR in achieving organisational goals and driving long-term success. Our bundle comprises three comprehensive courses designed to equip you with the essential skills and knowledge to excel in the dynamic field of HR. Thiscourse will give you a solid foundation in HR management principles and practices. Explore key topics such as talent acquisition, employee engagement, performance management, and HR metrics. Dive into the latest trends and developments in HR, understanding how to leverage technology for efficient HR processes. Navigate legal and ethical challenges, ensuring compliance with employment laws and promoting a fair and inclusive work environment. Effective organisational and people management are crucial for driving success in any business. In this course, you will delve into the intricacies of team development, motivation, and employee empowerment. Discover strategies for building high-performing teams and promoting a positive work culture. Learn to manage diversity and inclusion within organisations, fostering an environment where everyone can thrive. Gain insights into change management, understanding how to navigate organisational transitions and effectively communicate change to stakeholders. Communication lies at the heart of any successful organisation. In this course, you will enhance your communication skills to become a master of workplace communication. Learn to craft clear and compelling messages that resonate with your audience. Develop the art of delivering impactful presentations that captivate and inspire. Acquire the techniques for facilitating productive meetings, ensuring effective collaboration and decision-making. Explore various communication channels, including written, verbal, and digital communication, and understand how to leverage them to convey messages effectively. Additionally, gain skills in conflict resolution, learning to navigate difficult conversations and building strong relationships within the workplace. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: HR professionals seek to enhance their knowledge and skills in human resource management, people management, and communication. Managers or team leaders looking to develop their people management skills and create a positive work culture. Individuals are transitioning into a career in HR and want a comprehensive understanding of the field. Business owners or entrepreneurs aiming to improve their HR practices and effectively manage their workforce. Anyone interested in acquiring practical knowledge in HR management, people management, and workplace communication. Career path Our course will prepare you for a range of careers, including: HR Administrator: £20,000 - £30,000 per year HR Coordinator: £25,000 - £35,000 per year HR Manager: £35,000 - £50,000 per year HR Business Partner: £40,000 - £60,000 per year HR Director: £60,000 - £100,000 per year People Operations Manager: £45,000 - £70,000 per year Talent Acquisition Manager: £40,000 - £60,000 per year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Introduction to Modern Human Resource Management absolutely free! Upon finishing Organisation & People Management and Workplace Communication Management, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Did you know that the sports industry in the UK is a thriving sector, generating billions of pounds in revenue each year? If you have a passion for sports and want to help athletes stay healthy and perform at their best, our captivating bundle, Sports First Aid, Sports Therapy & Sports Psychology, is perfect. In this thriving field, professionals can earn a competitive salary, with sports therapists and psychologists in the UK earning an average of £25,000 to £40,000 per year. This comprehensive bundle includes three carefully curated courses that will equip you with the skills and knowledge needed to excel in sports medicine and therapy. Whether you aspire to become a sports first aid provider, a skilled therapist, or a knowledgeable psychologist, this bundle will empower you to support athletes in their physical and mental well-being. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Course 1: Sports First Aid & Sports Medicine Course 2: Sports Therapy Course 3: Sports Psychology Learning Outcomes: Gain the knowledge and skills to provide immediate first aid and manage injuries, ensuring the well-being of athletes. Acquire advanced techniques to prevent, diagnose, and treat injuries, supporting athletes' recovery and performance optimisation. Understand the psychological factors influencing sports performance and develop strategies to enhance athletes' mental skills and well-being. Learn the principles of sports medicine, including safe and effective medication use. Develop a comprehensive understanding of the role of sports therapy in rehabilitation, exercise prescription, and performance enhancement. Gain insights into athlete psychology, motivation, goal setting, and communication techniques to help athletes reach their full potential. The "Sports First Aid & Medicine" course will teach you how to assess and manage sports-related injuries and emergencies. Acquire the skills to provide immediate first aid, understand common injuries, and implement effective treatment strategies. Explore sports medicine principles, including safe and appropriate medication uses. Gain the knowledge to safeguard the health and well-being of athletes. Next, delve into the "Sports Therapy" course, where you will learn advanced techniques to prevent, diagnose, and treat injuries. Explore therapeutic exercises, manual therapy, and rehabilitation strategies to support athletes in their recovery and optimise their performance. Develop the ability to design personalised treatment plans and provide comprehensive care for athletes at all levels. Gain insights into the role of sports therapy in injury prevention, rehabilitation, and exercise prescription, empowering you to impact athletes' well-being and performance positively. In the "Sports Psychology" course, you will explore the psychological aspects of sports performance and well-being. Gain a deep understanding of motivation, mental resilience, goal setting, and effective communication techniques for athletes. Develop the skills to enhance athletes' cognitive skills, improve their confidence, and help them overcome challenges to reach their full potential. Acquire the knowledge to create supportive and psychologically empowering environments that foster athletes' success. Enrol in our bundle and embark on a rewarding career where you can combine your love with your passion for supporting athletes' well-being and performance. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Individuals aspire to work in sports medicine, therapy, or psychology. Sports coaches and trainers seek to expand their knowledge in athlete care and support. Athletes are interested in understanding the psychological factors that influence performance. Allied health professionals are looking to specialise in sports-related care and rehabilitation. Anyone passionate about sports and eager to positively impact athletes' well-being and performance. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path People tend to pursue these career paths in this sector: Sports Therapist: £20,000 - £35,000 per year. Sports Psychologist: £25,000 - £40,000 per year. Sports Medicine Physician: £50,000 - £100,000 per year. Head of Sports Science: £40,000 - £70,000 per year. Sports Performance Analyst: £20,000 - £40,000 per year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Sports First Aid & Sports Medicine absolutely free! Upon finishing Sports Therapy and Sports Psychology, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Did you know that the hospitality industry in the UK contributes over £130 billion to the country's economy each year? If you are passionate about customer service and enjoy working in a fast-paced and dynamic environment, our captivating bundle, "Concierge, Waiter & Communication Management," is perfect for you. In this thriving industry, professionals can earn a competitive salary, with waiters and concierge staff in the UK earning an average of £20,000 to £30,000 per year. This comprehensive bundle includes three carefully curated courses that will equip you with the essential skills and knowledge to excel in hospitality. Whether you aspire to work as a concierge, a skilled waiter, or a master of effective workplace communication, this bundle will empower you to deliver exceptional service and succeed in this exciting industry. Each course in this Concierge, Waiter & Communication Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Concierge Waiter Workplace Communication Management Learning Outcomes: Develop excellent customer service skills and learn how to provide personalised assistance to guests as a concierge. Acquire the knowledge and techniques to excel as a skilled waiter, including menu knowledge, efficient table service, and exceptional communication skills. Enhance your workplace communication abilities, including verbal and written communication, conflict resolution, and professional etiquette. Gain the skills to handle various guest requests and situations with professionalism and grace, ensuring guest satisfaction and building strong relationships. Develop teamwork and collaboration skills essential for success in the hospitality industry, fostering a positive and harmonious work environment. Acquire the necessary knowledge and skills to deliver exceptional service and create memorable guest experiences. This engaging bundle, "Concierge, Waiter & Communication Management," is designed to equip you with the skills and knowledge needed for success in the dynamic hospitality industry. The "Concierge" course will introduce you to the world of personalised service and hospitality excellence. Learn how to create memorable guest experiences, anticipate their needs, and provide exceptional customer service. Develop skills in handling guest inquiries, managing reservations, and coordinating guest requests. Acquire knowledge about local attractions, transportation options, and cultural insights to offer valuable recommendations to guests. Next, the "Waiter" course will focus on the art of professional table service. From acceptable dining etiquette to menu knowledge, you will gain a comprehensive understanding of the role of a waiter. Learn the skills needed to provide exceptional services, such as greeting guests, taking orders, serving food and beverages, and handling customer inquiries and feedback. Master the art of upselling and wine pairing, ensuring a delightful dining experience for patrons. In the "Workplace Communication Management" course, you will develop essential communication skills to thrive in a hospitality environment. Enhance your verbal and non-verbal communication skills, learn effective listening techniques, and understand the importance of clear and concise communication in a team setting. Acquire conflict resolution strategies and master the art of professional correspondence. These skills are vital for maintaining harmonious relationships with colleagues, guests, and management. Enrol in our "Concierge, Waiter & Communication Management" bundle and open the door to exciting opportunities in the hospitality industry. Be prepared to embark on a rewarding career where you can showcase your exceptional customer service skills and make a lasting impact on the guests you serve. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Individuals interested in pursuing a career in the hospitality industry, specifically in roles such as concierge or waiter. Hospitality professionals want to enhance their skills and advance their careers in customer service and communication management. Students or graduates of hospitality management or related fields seeking practical knowledge and skills to excel in the industry. Individuals are passionate about providing exceptional service and creating memorable experiences for guests. Anyone looking to develop their communication, teamwork, and problem-solving skills in a dynamic, customer-focused industry. Career path Some of the career paths related to this field are: Concierge: £18,000 - £30,000 per year. Head Concierge: £25,000 - £40,000 per year. Waiter/Waitress: £16,000 - £25,000 per year. Restaurant Supervisor: £20,000 - £30,000 per year. Food and Beverage Manager: £25,000 - £45,000 per year. Front Office Manager: £25,000 - £40,000 per year. Hotel Operations Manager: £35,000 - £60,000 per year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Hospitality - Concierge absolutely free! Upon finishing Waiter and Workplace Communication Management, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

This course aims to provide learners with a comprehensive understanding of branding decisions and their critical role in developing an organization's brand image in the external environment. By the end of this course, participants will appreciate branding strategy and its types and will be able to identify the distinct factors that influence branding decisions. Participants will also develop an understanding of the concept of brand knowledge and brand perception. Additionally, this course will cover the marketing strategy planning process and integrated marketing communication. After the successful completion of the course, you will be able to learn about the following, Introduction to Branding. Branding Strategies. Factors Influencing Branding Decisions. Brand Knowledge and Perception. Marketing Strategy Planning. Integrated Marketing Communication. This course covers the fundamentals of branding decisions and their importance in developing a strong brand image for an organization. Learners will learn about the various types of branding strategies and how they can be used to create a unique brand identity. The course will explore the factors that influence branding decisions, including consumer behavior, market trends, and competition. Additionally, learners will learn about brand knowledge and perception and how they impact consumer behavior. This course covers the fundamentals of branding decisions and their importance in developing a strong brand image for an organization. Learners will learn about the various types of branding strategies and how they can be used to create a unique brand identity. The course will explore the factors that influence branding decisions, including consumer behavior, market trends, and competition. Additionally, learners will learn about brand knowledge and perception and how they impact consumer behavior. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Branding Decisions and Strategies Self-paced pre-recorded learning content on this topic. Branding Decisions and Strategies Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing professionals Brand managers Marketing students Entrepreneurs Business owners Advertising professionals Public relations professionals Sales professionals Marketing analysts Product managers Digital marketers Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Would you like to master the public speaking skills ? Would you like to build more confidence to talk to people to motivate? If one of these questions is what you ask to yourself then you should take this course and master the public speaking skills. Learn how to influence your audience with your abilities in public speaking. Description: With regards to making an accomplishment of any public talking exercise, there are a few reliable techniques that can be effectively received to guarantee all attempts continue easily by keeping in mind the end goal to gather the correct results or reactions from your audience. Public Speaking is a vital method for communication to showcase a person's immediate communication capacities and ways of talking to a target audience and engage with them easily. It may be difficult to warm up to other people and know how to speak in public but it will be simpler for you to change it by grabbing the chance that you will take in the how to impart effectively through this public speaking course. By investigating the numerous and regularly changed systems, the individual will have the capacity to make an educated appraisal as to which 'apparatus' would be most gainful to be utilised as a part of a particular open talking invasion. In the event that you are experiencing issues conveying and interface with your audience, or it's more likely that you are experiencing difficulties making your own particular discourse, then this course will unquestionably help you with that! This course will likewise help you in defeating your feelings of trepidation in broad daylight talking and set yourself up in making visual guides that are powerful in handing-off your message to your gathering of people. Who is the course for? Professionals who want to learn how to communicate effectively through public speaking and to be able to communicate their message to a large audience. Or anyone who have an interest in communication through public speaking. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Mastering Public Speaking course beneficial and helpful to professionals, especially to the following careers: Marketing and Promotions Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives And Much More! Public Speaking Public Speaking Basics 01:00:00 Know Your Audience 00:30:00 Use The Right Words 00:30:00 Decide What You Want To Convey 00:30:00 Learn How to Communicate 00:30:00 What Happens If Your Don't Connect to Your Audience 00:30:00 Wrapping Up 00:15:00 Public Speaking Techniques Introducing Public Speaking 01:00:00 Public Speaking and The Speakers 03:00:00 Getting Started: The First Speech 01:00:00 Raise The Confidence 01:00:00 Overcome Your Fear 01:00:00 Select The Topic 01:00:00 Analyze The Audience 01:00:00 Organize The Speech 01:00:00 Outline The Speech 00:30:00 Prepare The Visual Aids Effectively 00:30:00 Deliver The Message Effectively 01:00:00 Short Questions with Answers 00:30:00 Mock Exam Mock Exam- Mastering Public Speaking 00:20:00 Final Exam Final Exam- Mastering Public Speaking 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to know how to communicate effectively? Do you want to improve interpersonal communication skills? Then it's time for you to learn how to communicate effectively in this Effective Communication Course. Description: Effective communication is the key in any field. There are specific strategies and techniques that will no doubt help you in improving your interpersonal communication skills. By undertaking this course you will be able to acquire the appropriate skills to become a great communicator with effective interpersonal abilities. Who is the course for? Professionals who work in the communications industry or part of the communications and human resources department. Furthermore, it will help the top executive executes effectively commanding their subordinates to function well and communicate with them effectively. People who are interested in learning more about communication and those people who are struggling with communication and wish to express their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Effective Communication Course is a useful qualification to possess, and would be beneficial for the following careers: Customer Service Executives Customer Service Consultant Human Resources Manager Business Development Manager Communication Department Head Executive Producers Marketing Manager Public Relations Officer Social Media Specialist Strategist And Many More! Effective Communication Introduction 00:30:00 Importance Of Effective Communication 00:30:00 7 C's Of Effective Communication 01:00:00 Improving Interpersonal Communication Skills 00:30:00 Becoming A Great Communicator 00:30:00 Properties Of Interpersonal Communication 00:30:00 Wrapping Up 00:15:00 Communication Techniques What Is Communication 00:30:00 Understand Yourself And Your Message 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Effective Communication Course 00:20:00 Final Exam Final Exam- Effective Communication Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  Learning how to express what you need is a basic human function. Reading is an action which is considered as a skill of reading and understanding written or printed materials. Writing, another action of communication is the ability to communicate through making words on papers and composing text. Speaking is also a form of communication through conveying information in spoken language. Through this course, you will learn how to master all these three skills to be able to communicate effectively. Who is the course for? People who are in need to enhance their English written skills. Professionals, writers, and editors who write in the English language. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Mastering Skills (Reading, Writing & Speaking) course is a useful qualification to possess, and will be very helpful to have especially for these careers: Businessmen Copywriter Editor Journalist Marketing Content Creator Product Creator Professor Teacher Technical Writer. Module 1: Reading Introduction 01:00:00 Before Speed Reading 01:00:00 How People Read 01:00:00 Radically Increasing Your Reading Speed 01:00:00 Suggestions for Improving Speed and Effectiveness 01:00:00 Human Mind and Vocalization 01:00:00 Getting the Main Idea 01:00:00 Conclusion 00:15:00 Module 2: Writing INDEX OF RULES 00:30:00 CLEARNESS AND FORCE 01:00:00 ORDER OF WORDS IN A SENTENCE 01:00:00 EXERCISES 01:00:00 CONTINUOUS EXERCISES 01:00:00 Module 3: Speaking Public Speaking Basics 01:00:00 Know Your Audience 00:30:00 Use The Right Words 00:30:00 Decide What You Want To Convey 00:30:00 Learn How to Communicate 00:30:00 What Happens If Your Don't Connect to Your Audience 00:30:00 Wrapping Up 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00