67 Educators providing Courses delivered Online

Name: Sports Marketing
Price: 15 GBP
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Loyalty Online

focus education

Oldham

A family-run business Focus Education is a family-run company based in the North of England celebrating our 30th anniversary. We provide a variety of reputable CPD courses, educational publications, resources and downloads, and bespoke education consultancy for leaders and teaching staff in primary schools. We are proud to be a trusted provider for primary schools and academies in the UK and internationally. Consultants Our primary educational consultants are specialists in the field of education. They provide educational support and suggest areas of improvement within primary schools, academies and early years' settings, both in the UK and internationally. Some of the areas covered within Focus Inset consultancy and courses are: Curriculum, Ofsted Inspection Support, Headteacher Inspection Training, NQT support, metacognition, assessment, school and subject leadership. All primary schools have different needs and requirements. Our inset consultancy packages are tailored to fit with your primary school. More information on our inset consultancy, including prices, packages, and how to book, can be found on our consultancy page. If you are an international school, and you wish to book a Focus Consultant into your school or read international testimonials on our consultancy, get in touch with our team. Professional Development We make sure that we work with your school to make productive changes and improvements for pupils and staff. We believe all children should be given the opportunity to grow, develop and achieve within their primary education setting. We understand school budgets are tight. We want to continue to support primary schools by providing CPD courses, but at reduced prices. We also realise one size doesn’t fit all, so we offer a broad range of on-demand courses that schools or individuals can buy into and watch at a time that suits. Partnerships and Collaborations We are proud of our partnerships and collaborations which help us in continuing and growing our support for primary schools. These include: Focus-Trust, 2Eskimos, Madeleine Lindley, Not As We Know It, Commando Joe’s, Learning Ladders and Pobble . If you want to find out more about our collaborations, head over to our partnerships page. Focus Rewards Loyalty Scheme We also have a Rewards Scheme which gives customers special offers. Join for free – click here to register and start saving.

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online pony club

The Pony Club is an international voluntary youth organisation for young people interested in ponies and riding. Founded in England in 1929, and granted independent charitable status on 1st January 1997, there are around 330 Branches and 400 Centres in the UK alone. The Pony Club has been the starting point for a large majority of equestrian team members and medal winners. The Pony Club is represented in no less than 27 countries with a worldwide membership exceeding 110,000 making it the largest association of young riders in the world. Objectives The objectives of The Pony Club are: to encourage young people to ride and to learn to enjoy all kinds of sport connected with horses and riding to give instruction in riding and horsemastership and to educate Members to look after and to take proper care of their animal to promote the highest ideals of sportsmanship, citizenship and loyalty to create strength of character and self-discipline Membership Membership is open at any young person under the age of 25. Structure The Pony Club Office is based at Lowlands Equestrian Centre, Warwickshire from where The Pony Club is managed by a permanent staff responsible to The Board of Trustees and the Management Committee. Incorporated as a Company Limited by Guarantee Registered Company Number: 3072475 Registered Charity Number: 1050146 Areas The Pony Club is split into 19 Areas, with a number of Branches and Centres in each, across the country. Each Area has an Area Representative who will represent their Branches and Centres at Area Representatives meetings. Branches Each Branch covers a geographical area and is organised using the purposes and the rules of The Pony Club. Every Branch is administered by a voluntary District Commissioner helped by a Committee made up of voluntary members. Pony Club Branch Membership is open to anyone under 25 years of age. Members should have access to a horse or pony, by ownership or loan, and have the means to transport the horse or pony to and from rallies and events. Centres In 1998, the Centre Membership scheme was launched for those, without their own pony who ride at riding schools, to become Members and take part in all that The Pony Club has to offer. There are currently around 400 Pony Club Centres spread across the UK. Activities at the Centre are run by the Proprietor and their Coaches. New Pony Club Centre Membership is open to anyone under 25 years of age who does not own a pony. Members pay an annual subscription and receive instruction at a Pony Club linked Centre, this subscription constitutes Membership of the Club and includes third party insurance. Since January 2016, Centre Plus Membership is also available for young riders with their own pony who ride at a Pony Club Linked Centre.

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intah

London

Do you ever feel like you slog all week, just to get to the weekend, then feel too tired to really enjoy your time ‘off’, only to prepare yourself for another 70-hour work week? Have you been sitting on a Million-pound idea for too long, convincing yourself that you’ll do something about it once you get promoted/richer/happier/married* (delete as applicable)? Do you sometimes just want to pack it all in, throw away your iPhone and go to a desert island where you can just ignore the rest of the world? Ever questioned why society asks us to work for 60% of our life, only to not have the energy to really enjoy our retirement? You are not alone! Many of us struggle with stress and overwhelm due to trying to follow someone else's journey, instead of our own. By uncovering your purpose, being inspired and taking time to prioritise yourself, you can live a more fulfilling lifestyle and prevent some of these, now commonplace, issues. Let's build recuperation, wellbeing and exploration, not just into our time off, but into our employment.Let your employer provide you with the opportunity to develop yourself, network and learn from others! Providing EXPLORATION, SELF-DEVELOPMENT and WELLBEING activities, the only limit is your imagination! InTah’s experiences will range from Conferences to Expeditions, Retreats to Mentoring, Award Ceremonies to Loyalty Schemes to help you discover your purpose and BE INSPIRED! And if you still aren’t convinced. . . The struggles of mental ill health Mental illness is the second-largest source of burden of disease in the UK with 1 in 4 in the UK experience mental health issues and a whopping 792 Million affected worldwide. Burnout has now been classified as a disease by the World Health Organisation with 74% of people saying they have felt so stressed they have been overwhelmed or unable to cope. 51% of adults who felt stressed reported feeling depressed and 61% felt anxious 46% reported an unhealthy diet, 29% started to drink to excess and 16% started or increased smoking. Burnout is a global problem, with 602,000 workers suffering from work-related stress, depression or anxiety. £8.4 billion a year in sickness absence - the average employee taking seven sick days per year, of which 40% are for mental health, or 72 million lost working days per year £15.1 billion a year in reduced productivity a year – ‘presenteeism’ accounts for 1.5 times as much working time lost as absenteeism and costs more to employers because it is more common among higher-paid staff £2.4 billion a year is spent replacing staff who leave their jobs because of mental ill health.

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christina bucher

We are influenced by those who came before us and influencing those who come after. Everything in the universe is interconnected so are we. We inherit cultures and experiences. This is known as collective unconscious or memory in nature. Memory in nature organises itself in systems such as flock of birds, religions, countries, football teams, and so on but the most important system for human beings is the family. Family systems are responsible for how we live and how we thrive through natural laws called 'The Orders of Love". The orders of love rarely exist intact within the average family. They dictate who belongs and how so disruption happens when a family member has been excluded by their families. All exclusion creates disruption. They are known as entanglements. 'The idea of the memory being the brain is an assumption. Everything that happens in our culture we inherit,' Rupert Sheldrake. What if a man’s drug addiction were really a search for connection with his father? Suppose a suicidal adolescent was unconsciously trying to follow the fate of an older brother who wasn't born because the mother had a miscarriage? What if a woman’s breast cancer were rooted in the unconscious feeling of guilt for having had an abortion? Why do people who adopt children often end up divorcing or losing all intimacy in their marriage? Why do marriages where a spouse who cheated then was forgiven ends? What if a man's alcoholism is because of an unconscious loyalty to his alcoholic father? Can a person’s chronic low back pain actually represents the need to show respect to their mother or father? What if the guilt a person feels really belongs to a family member who's been a slave owner or a Nazi soldier? LOOK AT SOME MAJOR SIGNS A STORY NEEDS HEALING: No matter your efforts, success doesn't come to you. Money is a struggle; you either never make enough or you spend more than what you have. Do you always end up with the same type of partner? There's this feeling something is missing in your life but you just don't know what! You feel lost, unhappy but don't know why! Drug use, alcoholism... HAVE AN OVERALL LOOK INTO THE FACTS THAT GET US ENTANGLED IN LIFE STRUGGLES Exclusions & Self-exclusions, Murder, Suicide, Slavery, Family Secret, Prolonged hospitalisations, Abortion, Miscarriage, Early death of a parent, Early death of a child Stillborn, War, Abandonment, Adoption, Divorce... Symptoms you have inherited some kind of family trauma may show through lack of success and difficulties in earning or keeping money. But also illnesses, mental distress and a string of failed relationships. Developed by Bert Hellinger, this is the quickest and most efficient therapy at present. The resolution of an entanglement gives a sense of peace and autonomy to run your life in a conscious way.

salesforce masters

Salesforce courses [https://salesforcemasters.in/] are structured learning programs designed to equip individuals with the knowledge and skills needed to leverage Salesforce effectively. Whether you're a sales professional aiming to boost your productivity, a marketer seeking to optimize campaign performance, or a business owner looking to enhance customer relationships, there's a Salesforce course [https://salesforcemasters.in/] tailored to your specific goals and requirements. These courses cover a wide range of topics, including Salesforce basics, advanced administration, automation, app development, and more. They are typically delivered through a combination of online modules, instructor-led sessions, hands-on exercises, and real-world case studies, ensuring that learners not only grasp theoretical concepts but also gain practical experience that can be applied directly in their roles. Benefits of Salesforce Courses Investing in Salesforce courses offers a multitude of benefits for individuals and organizations alike: 1. Enhanced Productivity: By mastering Salesforce, professionals can streamline workflows, automate repetitive tasks, and optimize their day-to-day processes, resulting in increased productivity and efficiency. 2. Improved Customer Experiences: Salesforce enables businesses to deliver personalized experiences at every touchpoint, from initial lead capture to post-sale support. Courses on Salesforce CRM empower individuals to leverage customer data effectively, anticipate needs, and provide exceptional service, thereby fostering long-term customer loyalty. 3. Competitive Advantage: In today's competitive market, companies that leverage Salesforce effectively gain a significant edge over their counterparts. By investing in Salesforce training, organizations can ensure that their teams are equipped with the latest tools and techniques to stay ahead of the curve. 4. Career Advancement: Salesforce skills are in high demand across industries, with certifications such as Salesforce Administrator, Salesforce Developer, and Salesforce Architect being highly sought after by employers. Completing Salesforce courses not only enhances one's skill set but also opens up new career opportunities and prospects for advancement. 5. Flexibility and Accessibility: Salesforce courses are available in various formats, including online self-paced modules, live virtual classrooms, and in-person training sessions, making them accessible to learners regardless of their location or schedule. This flexibility allows individuals to learn at their own pace and tailor their learning experience to suit their needs. 6. Continuous Learning and Growth: The Salesforce platform is constantly evolving with new features, updates, and enhancements being rolled out regularly. By enrolling in Salesforce courses, professionals can stay updated with the latest trends and best practices, ensuring that their skills remain relevant and in-demand in the ever-changing landscape of technology. Choosing the Right Salesforce Course With a plethora of Salesforce courses [https://salesforcemasters.in/]available in the market, choosing the right one can seem daunting. However, by considering the following factors, individuals can make informed decisions that align with their learning objectives: 1. Reputation and Accreditation: Look for courses offered by reputable training providers with a proven track record of delivering high-quality content and certified instructors. Accredited courses endorsed by Salesforce are particularly valuable as they adhere to industry standards and best practices. 2. Curriculum and Learning Objectives: Review the course curriculum to ensure that it covers topics relevant to your goals and skill level. Whether you're a beginner looking to master the basics or an experienced professional seeking advanced training, the course content should be comprehensive and aligned with your learning objectives. 3. Delivery Mode and Flexibility: Consider your preferred learning style and schedule when choosing a course delivery mode. Online courses offer flexibility and convenience, while instructor-led sessions provide opportunities for interactive learning and real-time feedback. Choose a format that suits your preferences and availability. 4. Hands-on Experience and Practical Exercises: Effective Salesforce training goes beyond theoretical concepts, providing hands-on experience through practical exercises, case studies, and real-world simulations. Look for courses that offer opportunities for application-based learning, allowing you to reinforce your understanding and skills through practical application. 5. Support and Resources: Evaluate the level of support and resources provided by the training provider, including access to instructors, discussion forums, online communities, and supplementary materials. A supportive learning environment can enhance your overall learning experience and facilitate knowledge sharing and collaboration with peers.

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nst

, Lancashire

Founded in 1967 by a maths teacher in Lancashire, NST has worked alongside thousands of teachers, like you, to create unique school trip experiences and memories that last a lifetime. That’s why so many schools choose to travel with us each and every year. NST has been awarded the Feefo Platinum Service award in 2020, an independent seal of excellence that recognises those businesses that go above and beyond to provide a consistently excellent service and dedicate themselves to providing quality customer experiences year after year. Read below to discover more about why NST is the right choice for you. The NST experience With NST, you can expect something a little different. From the moment you start planning a tour with us, we’ll work closely with you to bring your school trip ideas to life. With our unrivalled knowledge of destinations across the UK, Europe and worldwide, together with years of experience in planning unforgettable school trips, we’ll help you to create a learning experience that’s as unique as your group itself. We've been formally endorsed For students studying GCSE History - our 3-day accompanied tour to the First World War Battlefields really can enhance the teaching and learning process for Pearson Edexcel’s GCSE History - Option 11: The British sector of the Western Front, 1914–18: injuries, treatment and the trenches – and that’s not just our view, our itinerary has been formally endorsed by the exam board itself. Support before, during and after your tour From the moment you enquire, you’ll have our full support. Our in-house team have extensive school travel knowledge, from the ins and outs of destinations to planning and arranging your ideal itinerary from start to finish. Whilst you’re away, benefit from airport assistance and the support of NST’s representatives, Subject Experts, specialist escorts and local guides in many of our destinations – plus our 24 hour emergency cover. And we’ll always be here for you should you need us on your return too. Safe in our hands Safety is at the heart of every NST school trip and our vigilant approach to safety management will offer the reassurance that we know is so important to both you and parents. What’s more, we have been awarded the Learning Outside the Classroom Council’s Quality Badge, which is your guarantee that we manage safety on school visits effectively, whilst also creating high quality learning experiences. Visit our safety page to read more. Protecting your tour With NST, you’ll have financial protection from the moment you book your trip to your safe return because we’re fully protected through ABTA and ATOL, and we’re licensed by IATA too. Booking with us is the best way to protect parents’ money and give yourself peace of mind. Don’t forget, if you book direct with an airline, your group may not be covered. Visit our financial protection page to read more. Bringing you even greater value for money At NST, we work hard to bring you the best possible value school trips to help make every penny count and save both you and parents money. Here’s how we’re helping you to money... Free places – We offer a generous free place ratio of 1 in 10 for air travel and 1 in 8 for coach travel on all tours. Pre-tour visits – Qualify for a two nights complimentary stay for two people in your chosen destination ahead of your trip. Loyalty reward – Save an additional £5pp from your first consecutive year of travel onwards. Secure your seats – We can secure your seats on any airline with an initial deposit of only £125pp. Take a look at our current offers and discounts. What next? Take a look at our range of trips using the search tool on the homepage or if you’re looking for inspiration, you can browse through all of our trips. To discover more about taking an NST tour, watch our video which follows one group on their tour to Spain. Alternatively, give one of our Educational Travel Advisers a call on 0845 293 7970 to discuss your tour ideas.

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raise digital

Understanding what it takes to overcome fear and self-doubt has been at the root of Paul ‘Stalkie’ Stalker’s personal transformation from school flunk, wayward youth, failed businessman and dying man, to healthy, wealthy entrepreneur, motivational speaker, business coach to FTSE 100 companies and personal mentor to corporate leaders, high performance sportspeople, disengaged children and life-serving prisoners. Dubbed ‘The Happiness Engineer’ by a Channel 4 documentary, the many thousands who have witnessed Stalkie in action, virtually or in the flesh, are unlikely to forget the high energy, no-nonsense, humorous manner in which he shares his RAISE mindset, health and wellbeing principles to transform fear into power, barriers into benefits, and adversity into triumph. His RAISE principles and methodology have been distilled through studying and working alongside an array of the world’s pre-eminent business leaders, executive educators, performance coaches, positive psychologists and critical thinkers for the last 30 years. The methodology is delivered across all platforms by Stalkie, his super-experienced RAISE transformation team and network of associate experts. With individual clients, Stalkie’s aim is to untap, nurture and focus their passion and potential on becoming the best versions of themselves in all aspects of their lives, whatever their starting point. With organisations, Stalkie’s goal is to build blossoming cultures that pursue ‘good profits’ based on trust, core values, world class employee engagement, customer loyalty and sustainable growth, from turnarounds to start-ups and scale-ups. Dawn Stalker – ‘The Boss’ Dawn Stalker The Boss As MD (and Stalkie’s better half), Dawn is the organisational and strategic heartbeat of the RAISE extended family. She is also a key interface with our clients. With a 20-year, C-suite pedigree in magazine publishing, marketing and media (and Stalkie management), Dawn provides coaching, guidance and leadership to senior managers in start-up, scale-up and stable organisations across multi-industries including retail and technology, professional and financial services, marcom and creative, marine and public sector. Dawn has a specialisation in talent management, job analysis and workforce planning, recruiting, performance management, employee development and engagement and internal projects regarding quality, marketing, and process improvement. Chris Humphreys – ‘The Chief Pragmatist’ Chris Hmphreys The Chief Pragmatist Having spent 20 years as a sales director/publisher and 18 years earning his coaching stripes, Chris is a renowned personal and business communications coach. He is co-originator of the RAISE approach to personal and business growth, development and practical positive psychology, as well as the ‘Going the Extra Mile’ operating model for engaging workforces to grow sustainable profit. In partnership with Stalkie, he has authored three books in these fields, devising and writing all RAISE coaching programmes. His main coaching specialisms are engagement, culture and cultural turnaround, people development, 1-to-1 coaching, internal and external communication and customer relations. An engaging facilitator and mediator across all environments, Chris is also a qualified counsellor and Cognitive Behavioural Therapist for private clients. Outside work, he relishes running one of the largest community choirs in the country, hosting regular choral fundraising concerts and events. Our RAISE Associates Dr Rosy Daniel BSc MBBCh – Health Creation Consultant Dr Rosy Daniel BSc MBBCh Health Creation Consultant Dr Rosy Daniel is one of Britain’s leading Lifestyle Medicine Consultants. Initially specialising in the holistic support of those with cancer, she now offers proactive healthcare to all to support the primary and secondary prevention of illness and the regeneration of positive health and happiness. She has pioneered holistic health and wellbeing coaching and consultancy in the UK with a unique approach known as ‘Life Energy Management’, working with clients to change lifestyles, workstyle and health behaviours which are harming their health and well-being. She has worked with over 5000 individuals and 50 organisations including businesses, schools and hospitals to help achieve the health goals that benefit them personally and professionally. Dr Rosy has a private Integrative Medicine practice in Bath. She formerly practised at the Harley Street Oncology Centre, London. She has authored seven books on cancer and its prevention, lecturing and broadcasting nationally and internationally.

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Courses matching "Loyalty"

Show all 190

Achieving Email Excellence Strategies for Successful Email Marketing

5.0(1)

By Let’s Do Business Group

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.

Achieving Email Excellence Strategies for Successful Email Marketing

Delivered OnlineTue, Dec 3, 10:00 AM GMT

£25

Certified Kanban System Design – KMP I - 17-19 December

By Tom Reynolds

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 17-19 December

Delivered OnlineTue, Dec 17, 09:00 AM GMT

£1,074 to £1,194

Managing and Improving Customer Service Process

By OnlineCoursesLearning.com

Overseeing and Improving Customer Service Process Certification Business achievement relies upon consumer loyalty. A business may accept that it is doing admirably through expanding deals and benefits, however its consumer loyalty insights may recount an account of unrealised potential. In the event that your consumer loyalty appraisals are not in the higher section, your primary concern isn't pretty much as solid as it very well may be. This course shows that client care is an essential factor in business achievement and gives the educating to assist your workers with interfacing clients, with the most significant levels of administration and care. Better guidelines of client care bring about incredible consumer loyalty, which, thus, brings about client dedication, notoriety upgrade and expanded benefits. The course additionally covers the investigation and measurements of consumer loyalty, so it is reasonable not just for group pioneers and chiefs of client confronting staff yet in addition information examiners, work study staff and ranking directors, who need to set or comprehend the consumer loyalty picture for the business. What's Covered in the Course? Colleagues will cover the accompanying subjects in this course: Why great client care is so significant and useful, both for the client and the business; Step by step instructions to improve client assistance, utilizing input from clients in a successful way; The most effective method to gauge client faithfulness in an unmistakable manner, so it tends to be used to support the business; Step by step instructions to break down and improve the current client assistance cycles and methods, to support both the clients and the business; Why the nature of client care assumes a major part in the client's impression and experience of the business and how to accomplish a great assistance; Step by step instructions to deal with client assistance issues viably and with a positive goal for everybody included; Manners by which to reliably create and improve the client assistance measure; Why a client care structure is subject to criticism and checking of frameworks and cycles; What administration level arrangements are and how to create them, so they work for both the client and the business. What are the Benefits of the Course? This course has key advantages for staff who are associated with setting client care cycles and methodology, as follows: The most effective method to construct, execute and deal with a consumer loyalty structure; The powerful estimation of consumer loyalty; Instructing staff about the recognizable proof of upgrades in client support cycles and strategies; It is instructed in modules, can be concentrated deftly and is accessible on the web, open by any gadget with a web association; Full online help.

Managing and Improving Customer Service Process

Delivered Online On Demand

£50

LEADERSHIP, ORGANIZATIONAL CULTURE AND SUPERVISION SKILLS

5.0(10)

By GBA Corporate

Overview This course is incredibly elegant to feed psychological feature feeling and confidence needed in an everyday work state of affairs so as to run the team and organisation to attain sensible results. it'll facilitate building your trust and loyalty and enhance your skills and your behaviour additionally it'll facilitate setting objectives, motivating and communicating together with your folks.

LEADERSHIP, ORGANIZATIONAL CULTURE AND SUPERVISION SKILLS

Delivered in Internationally or OnlineFlexible Dates

£1,718 to £3,626

Solution Selling Skills

5.0(10)

By GBA Corporate

Overview The modern buyer is more knowledgeable and savvier than ever before. By taking a collaborative approach with the buyer and developing solutions, instead of relying on outdated sales tactics, professional sellers can create real value for clients and subsequently close more deals. Learn the solution selling method, and find out how to shift the emphasis from product features to the customer. By understanding how to implement the solution-selling methodology, you can create natural and pressure-less sales interactions that accelerate revenue growth and improve customer loyalty

Delivered in Internationally or OnlineFlexible Dates

£1,718 to £3,626

Follow-Through: Keeping Customers for Life

5.0(9)

By Chart Learning Solutions

The mission of every business is to create and retain customers. Understand the ten ways to create brand loyalty and implement the six F's strategy to exceed customer expectations. Learning Objectives Apply ten ways to create brand loyalty, Identify the six F's for exceeding customer expectations Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Follow-Through: Keeping Customers for Life

Delivered Online On Demand16 minutes

£34.95

Follow-Through: Customer Feedback and Satisfaction Surveys

5.0(9)

By Chart Learning Solutions

Customer satisfaction and loyalty are the most important factors in creating long-term business growth. Discover how to get quality feedback and how to work through criticism. Objectives of many customer satisfaction surveys look to measure three core indexes: satisfaction, loyalty, and value. Learning Objectives Describe how to get quality customer feedback, Respond appropriately to customer criticism, Explain how to "Take the HEAT" in difficult situations, Implement one question to grow your business Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Follow-Through: Customer Feedback and Satisfaction Surveys

Delivered Online On Demand18 minutes

£34.95

Customer Service

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Delivered OnlineFlexible Dates

£395

Professional Certificate Course in Advanced Strategies in Customer Relationship Management in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

This course embarks on a journey through advanced strategies in Customer Relationship Management (CRM), exploring pivotal concepts and methods essential for effective implementation. Upon successful completion, participants will gain proficiency in the following areas: Explore CRM models driving loyalty and engagement to shape successful customer relationships. Delve into managing interactions, fostering enduring relationships via empathetic communication and issue resolution. Uncover the customer lifecycle stages, gaining insights into navigation and optimization from awareness to loyalty. Explore CLV's (Customer Lifetime Value) importance, its calculation, and leveraging for strategic business decisions. This course delves into advanced CRM strategies, including diverse models fostering loyalty and engagement. It covers managing interactions, navigating customer lifecycles, and leveraging Customer Lifetime Value (CLV) for strategic decision-making. This course delves deeply into CRM strategies, including advanced models, customer interaction management, and customer lifecycle value, aiming to equip professionals with vital skills for business success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Exploring Advanced Strategies in Customer Relationship Management (CRM) Self-paced pre-recorded learning content on this topic. Exploring Advanced Strategies In Customer Relationship Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CRM Manager Relationship Marketing Manager Customer Experience Manager Sales Operations Manager Customer Retention Specialist Business Development Manager Account Manager Customer Success Manager CRM Implementation Consultant Marketing Automation Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Advanced Strategies in Customer Relationship Management in London 2024

Delivered Online On Demand14 days

£36

Sports Marketing

By RapidEDX

Sports Marketing course will teach you how to use marketing principles to gain a better understanding of the sports industry and how to capitalize on it.

Delivered Online On Demand1 hour

£15

Show all 190