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51076 Courses delivered Online

Level 5 Negotiation Skills Training

By Training Tale

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this course will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Level 5 Negotiation Skills Training will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing thiscourse, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose Level 5 Negotiation Skills Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 5 Negotiation Skills Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 5 Negotiation Skills Training course. ******Courses are included in this Level 5 Negotiation Skills Training Course: Course 01: Level 1 Business Management Course 02: Level 3 Business Administration ******Others included in this Level 5 Negotiation Skills Training course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Level 5 Negotiation Skills Training Course: Module 1: An Overview of Negotiation Defining Negotiation Different Types of Negotiation What is Positional Bargaining? What is Principled Negotiation? Module 2: How to Prepare For Negotiations How to Manage Your Fear Personal Preparation Establishing Your WATNA and BATNA Identify your WAP Identifying Your ZOPA Module 3: The Process of Negotiation Preparation and Planning Clarification and Justification How to Exchange Information The Bargaining Stage Conclude and Implement Module 4: Ways of Developing Persuasion & Influencing Skills Different Steps in the Persuasion Process Influencing Skills Module 5: Ways of Developing Communication Skills Ways of Asking Questions Understanding and Using Probing What are the Listening Skills? Interpretation Module 6: How to Develop Active Listening Skills Fundamentals of Active Listening Communication Process Explained Module 7: Comprehending Body Language Comprehending Body Language Comprehending Facial Expressions Module 8: Assertiveness and Self Confidence What is Self-Esteem? Symptoms of Low Self-Esteem and the Root Causes of It How to Improve Self-Esteem How to Build Self-Esteem Module 9: Managing Anger What is Anger? Managing Anger and its Dimensions The Costs of Anger The Anger Process and How It Affects Our Thinking Module 10: Managing Stress How to Define and Identify Stress Manage Stress Module 11: Negotiation Tactics to Closing a Better Deal Develop Clear Outcomes Treat The Other Party With Respect At All Times Ask a Lot of Questions Ask For What You Want Ask or Offer Something of Relative Value, Including Intangibles Don't Be the First to Offer to 'Split the Difference' Close with Confidence and Clarity Module 12: Ways of Overcoming Sales Objections How to Overcome Sales Objections? Building Credibility Observation Skills Assessment Method After completing each module of the Level 5 Negotiation Skills Training, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Negotiation Skills Training course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Level 5 Negotiation Skills Training could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included

Level 5 Negotiation Skills Training
Delivered Online On Demand12 hours
£12

Assertiveness Skills in Action: Effective Communication Strategies

4.3(43)

By John Academy

Master the art of assertiveness with our comprehensive course, 'Assertiveness Skills in Action: Effective Communication Strategies.' Build self-confidence, enhance emotional intelligence, and develop powerful communication strategies for success in both personal and professional spheres. Overcome fears and anxieties, set boundaries, and foster a positive self-image. Elevate your interpersonal skills with practical insights and interactive sessions. Enroll now for a transformative journey towards confident and assertive communication.

Assertiveness Skills in Action: Effective Communication Strategies
Delivered Online On Demand
£24.99

Transcription Skills Beginner Level

By iStudy UK

Do you want to acquire the knowledge that will Help you Understand & Cope with Transcription Skills Beginner Level? Embark on a journey through the world of words. Turn whispers into written wonders with ease. Dive into the rhythm of every spoken sentence. Discover the art of capturing voices on paper. Transform soundscapes into scriptscapes. Step into a world where every word counts. Your path to becoming a transcription marvel starts here! Course Highlights Transcription Skills Beginner Level is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Transcription Skills Beginner Level for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students.It is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Transcription Skills Beginner Level Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Transcription Skills Beginner Level is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Transcription Skills Beginner Level is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Transcription Skills Beginner Level Module 01: Introduction to Transcription 00:08:00 Module 02: Basic Transcription Techniques 00:07:00 Module 03: Advanced Transcription Techniques 00:07:00 Module 04: Grammar and Punctuation in Transcription 00:06:00 Module 05: Transcription Specializations 00:07:00 Module 06: Building a Successful Transcription Career 00:06:00

Transcription Skills Beginner Level
Delivered Online On Demand41 minutes
£25

Medical Secretary and Office Skills

4.7(160)

By Janets

Register on the Medical Secretary and Office Skills today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Medical Secretary and Office Skills course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Medical Secretary and Office Skills course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assessment To successfully complete the Medical Secretary and Office Skills course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a CPD-accredited certificate as proof of your subject-knowledge. Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Medical Secretary and Office Skills course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Medical Secretary and Office Skills Module 01- Introduction to Medical Secretary 00:17:00 Module 02- Organise Schedules 00:22:00 Module 03- Maintaining Medical Records 00:20:00 Module 04- Effective Filing Systems in Medical Offices 00:17:00 Module 05- Confidentiality in a Medical Environment 00:15:00 Module 06- Controlling Stocks and Supplies 00:10:00 Module 07- Medical Jargon and Terminology 00:26:00 Module 08- Communication Skills 00:27:00 Module 09- Legal aspects and Ethics 00:20:00 Mock Exam Mock Exam - Medical Secretary and Office Skills 00:20:00 Final Exam Final Exam - Medical Secretary and Office Skills 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Medical Secretary and Office Skills
Delivered Online On Demand3 hours 34 minutes
£25

Receptionist and Organisational Skills

4.7(160)

By Janets

Follow your dreams by enrolling on the Receptionist and Organisational Skills course today and develop the experience, skills and knowledge you need to enhance your professional development. Receptionist and Organisational Skills will help you arm yourself with the qualities you need to work towards your dream job. Study the Receptionist and Organisational Skills training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Receptionist and Organisational Skills course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Receptionist and Organisational Skills course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Receptionist and Organisational Skills course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Receptionist and Organisational Skills course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Receptionist and Organisational Skills course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Receptionist and Organisational Skills course. The Receptionist and Organisational Skills course is designed by industry experts and is tailored to help you learn new skills with ease.  The Receptionist and Organisational Skills is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Receptionist and Organisational Skills when it suits you. Access the Receptionist and Organisational Skills course modules from any internet-enabled device, including computers, tablets, and smartphones. The Receptionist and Organisational Skills course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Receptionist and Organisational Skills now and start learning instantly! What You Get Out Of Studying Receptionist and Organisational Skills With Janets: Receive a digital Certificate upon successful completion of the Receptionist and Organisational Skills course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) DescriptionThe Receptionist and Organisational Skills training course is delivered through Janets' online learning platform. Access the Receptionist and Organisational Skills content from any internet-enabled device whenever or wherever you want to. The Receptionist and Organisational Skills course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Receptionist and Organisational Skills course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Receptionist and Organisational Skills course. After successfully passing the Receptionist and Organisational Skills course exam, you will be able to apply for a CPD-accredited certificate as proof of your Receptionist and Organisational Skills qualification. Certification All students who successfully complete the Receptionist and Organisational Skills course can instantly download their digital certificate. You can also purchase a hard copy of the Receptionist and Organisational Skills course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Receptionist and Organisational Skills is ideal for those who already work in this sector or are an aspiring professional. This Receptionist and Organisational Skills course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Receptionist and Organisational Skills is open to all students and has no formal entry requirements. To study the Receptionist and Organisational Skills course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Receptionist and Organisational Skills is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Receptionist and Organisational Skills and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Module One – Getting Started Module Two – Remove the Clutter Module Three – Prioritize Module Four – Scheduling Your Time  Module Five – To Do Lists Module Six – Paper and Paperless Storage Module Seven – Organization in Your Work Area Module Eight – Tools to Fight Procrastination Module Nine – Organizing Your Inbox Module Ten – Avoid the Causes of Disorganization Module Eleven – Discipline is the Key to Stay Organized Module Twelve – Wrapping Up

Receptionist and Organisational Skills
Delivered Online On Demand7 hours 14 minutes
£9.99

Communication Skills & Public Speaking Level 3 Diploma

By Learn Era

In an era where effective communication is paramount, our 'Communication Skills & Public Speaking' course stands as a beacon for those aspiring to excel in personal and professional realms. Recent statistics show that in the UK, over 70% of successful job candidates attribute their success to strong communication abilities. This course is tailored to hone such skills, ensuring participants emerge as confident speakers and empathetic listeners. Engaging and interactive, it combines theoretical knowledge with practical applications, transforming the way participants engage with the world. Whether it's for a boardroom presentation or a casual conversation, this course is your stepping stone to becoming a persuasive and impactful communicator. Learning Outcomes: Master effective verbal and non-verbal communication techniques. Develop persuasive public speaking and presentation skills. Enhance listening skills for better interpersonal relationships. Learn to construct and deliver clear, concise messages. Gain confidence in public speaking and group discussions. Understand the dynamics of body language in communication. Acquire skills for managing public speaking anxiety. Embrace techniques for impactful digital communication. Who Is This Course For? Individuals aiming to improve personal communication skills. Professionals seeking to enhance workplace interactions. Entrepreneurs requiring persuasive pitching abilities. Students preparing for presentations and interviews. Anyone interested in excelling in public speaking forums. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Why should you study this course? The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life. Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path Public Relations Officer: £25,000 - £40,000 Marketing Manager: £30,000 - £50,000 Sales Manager: £28,000 - £55,000 Human Resources Manager: £35,000 - £60,000 Corporate Trainer: £27,000 - £45,000 Event Coordinator: £20,000 - £35,000 Course Features Lectures 12 Quizzes 0 Duration Lifetime access Skill level All levels Language English Students 0 Assessments Yes Communication Skills & Public Speaking Level 3 Diploma Lecture1.1 Module 1: Introduction to Communication Lecture1.2 Module 2: Verbal Communication Lecture1.3 Module 3: Non-Verbal Communication Lecture1.4 Module 4: Written Communication Lecture1.5 Module 5: Listening Skills Lecture1.6 Module 6: Conflict Resolution Lecture1.7 Module 7: Intercultural Communication Lecture1.8 Module 8: Persuasive Communication Lecture1.9 Module 9: Public Speaking Lecture1.10 Module 10: Communication in the Workplace Show more items

Communication Skills & Public Speaking Level 3 Diploma
Delivered Online On Demand6 hours 30 minutes
£29

Appraisal Skills Training

By M&K Update Ltd

This course is ideal for line managers who conduct appraisals for team members. The focus is on the conversations you will have in appraisals and how you can make them a positive experience for you, your employee and the organisation.

Appraisal Skills Training
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Management - Essential Skills Course

By Training Express

Be the person whose actions can make others grow, feel confident and achieve success. This Management (Manager Training) course will teach you top management skills to provide stability to employees and reach business goals and objectives. This Management (Manager Training) will give you valuable insights into your responsibilities as a manager. It will improve your expertise in many areas, such as leadership, communication, problem-solving, employee management and decision-making. You'll also learn how to motivate team members and prepare them to handle challenges and changes in the business setting with this Management bundle. Key Features CPD Accredited Management course Instant e-certificate Fully online, interactive Management course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Management course to excel! The bundle includes course are: Course 01: HR Management Course Course 02: Strategic Business Management Course 03: Communication Skills Training Course 04: Workplace Professionalism Certificate Course Course 05: Stress Management Course 06: Human Resource Change Management Course 07: Data Protection Course 08: Negotiation Skills Course 09: Security Management Diploma Course 10: Health & Safety Level 3 Course 11: Food Safety and Personal Hygiene Course 12: GDPR Training Course 13: Leadership & Team Management Course 14: Life Coaching Accreditation All of our courses are fully accredited, including this Management - Essential Skills Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Management. Certification Once you've successfully completed your Management - Essential Skills Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Management - Essential Skills Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Management - Essential Skills Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Management - Essential Skills Course is ideal for: Professionals seeking to advance their career in management. Individuals aspiring to enter the management field. Business owners aiming to improve their managerial skills. Graduates looking to enhance their employability in diverse industries. Requirements Learners do not require any prior qualifications to enrol on this Management - Essential Skills Course. You just need to have an interest in Management - Essential Skills Course. Career path After completing this Management Course you will have a variety of careers to choose from. The following job sectors of Management Course are: Human Resources Manager - £35K to £60K/year. Business Development Manager - £30K to £60K/year. Project Manager - £30K to £60K/year. Operations Manager - £30K to £60K/year. Training and Development Manager - £30K to £60K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Management - Essential Skills Course
Delivered Online On Demand
£74

Facilitating effective meetings

5.0(2)

By The Self Leadership Initiative

Chair and facilitate effective meetings

Facilitating effective meetings
Delivered OnlineTue, Dec 1010:00
£10

Conflict Resolution Skills (On-Demand)

By IIL Europe Ltd

Conflict Resolution Skills (On-Demand) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (On-Demand)
Delivered Online On Demand30 minutes
£850