8476 Courses delivered Online

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Understanding medical terminology is vital knowledge to gain to excel in the medical field. Medical Writing - Medical Terminology course will help you to master different terms related to medical science and practice. Enrol in our invaluable Introduction to Medical Writing - Medical Terminology course, and you'll become fluent in all terminology and words for a medical procedure. Each online module has been written by industry professionals and contains interactive exercises and routines to ensure that you reach your personal goal rapidly. By the time you pass the final assessment, your command of Medical Writing - Medical Terminology will be assured. This all-inclusive Introduction to Medical Writing - Medical Terminology comes complete with a guide to basic vocabulary for the human body and medical equipment. You'll learn more complex terminology that refers to the components of biological areas such as the digestive system, respiratory system, and cardiovascular system. Ultimately, you will be trained in more advanced communication techniques as you diagnose a patient, update colleagues, or engage with children. Sign up this Medical Writing - Medical Terminology course today and secure your success in UK Healthcare. Why Prefer This Medical Writing - Medical Terminology Course? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here are the topics you will cover in the Medical Writing - Medical Terminology Course: Module 01: Human Body Vocabulary with Pictures The Skull The Eye and Ear The Vertebral Column and Thoracic Cage The Pectoral Girdle and Upper Limb The Pelvic Girdle and Lower Limb Module 02: Equipment, Instruments, and Lab Tests Doctor's Equipment Equipment in the Patient's Room Working Materials and Other Equipment On the Ward Laboratory Test Module 03: Acronyms and Abbreviation About Acronyms and Abbreviations General Acronyms and Abbreviation List Acronyms and Abbreviation List by Specialty Module 04: Digestive System Medical Words and Elements For the Digestive System Diagnostics, Symptomatic and Related Terms for Digestive System Diagnostic and Therapeutic Procedures for the Digestive System Module 05: Cardiovascular System Medical Words and Elements for Cardiovascular System Diagnostics, Symptomatic and Related Terms for Cardiovascular System Diagnostic and Therapeutic Procedures for Cardiovascular System Module 06: Blood and Immunity System Medical Words and Elements for Immunity System Diagnostics, Symptomatic and Related Terms for Immunity System Diagnostic and Therapeutic Procedures for Immunity System Module 07: Respiratory System Medical Words and Elements for Respiratory System Diagnostics, Symptomatic and Related Terms for Respiratory System Diagnostic and Therapeutic Procedures for Respiratory System Module 08: Musculoskeletal System Medical Words and Elements for Musculoskeletal System Diagnostics, Symptomatic and Related Terms for Musculoskeletal System Diagnostic and Therapeutic Procedures for Musculoskeletal System Module 09: Central Nervous System Medical Words and Elements for Central Nervous System Diagnostics, Symptomatic and Related Terms for Central Nervous System Diagnostic and Therapeutic Procedures for Central Nervous System Assessment Process Once you have completed all the modules in the Medical Writing - Medical Terminology course, your skills, and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Medical Writing - Medical Terminology course is ideal for: Students pursuing medical or healthcare-related degrees Medical and healthcare professionals seeking to enhance their communication skills Individuals looking to enter the medical and healthcare field Career path Medical Secretary: £19,000 - £30,000 Medical Transcriptionist: £20,000 - £35,000 Medical Coder: £22,000 - £40,000 Medical Writer: £25,000 - £45,000 Medical Editor: £25,000 - £50,000 Medical Records Technician: £20,000 - £30,000 Invest in your future by enrolling in our Medical Writing - Medical Terminology course and enhance your knowledge of the medical field today. Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Are you looking to improve your current abilities or make a career move? Our unique Architecture : Interior & Exterior Design Course might help you get there! Expand your expertise with high-quality training - study the Architecture : Interior & Exterior Design and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Architecture : Interior & Exterior Design online training course. This Advanced Diploma in Architecture at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! With this comprehensive Architecture : Interior & Exterior Design course, you can achieve your dreams and train for your ideal career. The Architecture : Interior & Exterior Design course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This Architecture : Interior & Exterior Design training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Architecture : Interior & Exterior Design course today - gear up with the essential skills to set yourself up for excellence! Why Prefer This Architecture : Interior & Exterior Design Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Architecture : Interior & Exterior Design course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Start your learning journey straight away with this Architecture : Interior & Exterior Design course and take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of Architecture : Interior & Exterior Design course: Module-01: Introduction to Architectural Studies Module-02: Ancient Architecture Module-03: Architectural Ideas and Movements Module-04: Architectural Styles Module-05: Art Deco Architectural Style Module-06: Scandinavian Architectural Style Module-07: Victorian Architectural Style Module-09: Gothic Architectural Style Module-08: Classical and Early Christian Architectural Style Module-10: Baroque and Rococo Architectural Style Module-11: Eclecticism Architectural Style Module-12: Modern and Post-Modern Architectural Style Module-13: Interior Designing Module-14: Colour in Interior Designing Module-15: Lighting in Interior Design Part One Module-16: Lighting in Interior Design Part Two Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Advanced Diploma in Architecture at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Architecture : Interior & Exterior Design course is for you if you: Want to have a deeper insight into Architecture : Interior & Exterior Design Actively working in Architecture : Interior & Exterior Design and am interested in exploring it a bit further. Are you a student pursuing a relevant field of study. Seeking employment in the Architecture : Interior & Exterior Design field. Requirements You will not need any prior background or expertise. All you need to take this Architecture : Interior & Exterior Design is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path After completing this Architecture : Interior & Exterior Design course, you are to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Advanced Diploma in Architecture at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Architecture at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

24-Hour Flash Sale! Prices Reduced Like Never Before!! The healthcare sector in the UK is a dynamic and vital part of the national infrastructure, employing over 1.5 million people in the NHS alone. Amongst these, nursing assistants play a crucial role in providing care and support across various settings. The "Nursing Assistant Diploma - CPD Certified" course is designed to equip aspiring healthcare professionals with the knowledge and skills necessary to excel in this rewarding field, addressing the growing demand for qualified nursing assistants in the healthcare system. This comprehensive course offers an in-depth look into the fundamentals of nursing assistance, including a dedicated Nursing Assistant course, a specialised Nurse Prescribing Course, and targeted training in Care Planning and Record Keeping, along with essential knowledge on the Control & Administration of Medicines. These courses collectively cover the critical aspects of nursing care, from understanding Patient Needs and Medication Management to maintaining accurate health records and adhering to legal and ethical standards in healthcare. For those passionate about pursuing a career in healthcare, the "Nursing Assistant Diploma - CPD Certified" provides an exceptional foundation. This program not only opens doors to numerous opportunities within the NHS and private healthcare sectors but also paves the way for further professional development and specialisation. Enrol now and get prepared to make a meaningful difference in the lives of patients and become a valued member of the healthcare community! Learning Outcomes of this Nursing Assistant Diploma Course: Master the role and responsibilities of a nursing assistant. Gain essential skills in nurse prescribing practices. Understand care planning, and record keeping thoroughly. Learn the legal and ethical aspects of medicine administration. Develop effective communication and patient care techniques. Enhance your ability to work within a multidisciplinary team. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 1: Nursing Assistant Diploma Module 01: Introduction to Nursing Assistant Module 02: Working in as a Nursing Assistant in Different Healthcare Settings Module 03: Legal, Standards and Professional Aspects of Ethical Practice: Part - 1 Module 04: Effective Communication Module 05: Health and Safety Module 06: Hygiene Module 07: Infection Control Module 08: Asepsis Module 09: Medication Administration Module 10: Understanding Immune System Module 11: Rest and Sleep Management Module 12: Mobility and Immobility Issues of Patients Module 13: Pain Management for Nurses Module 14: Nutrition Module 15: Fluid and Electrolyte Balance Module 16: Assisting with Elimination Module 17: Oxygenation Assessment Process Once you have completed all the modules on the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is ideal for: Aspiring nurses Healthcare workers Care assistants Medical students Career changers Healthcare volunteers Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Nursing Assistant - £17,000 to £23,000 Healthcare Assistant - £18,000 to £22,000 Senior Care Assistant - £19,000 to £25,000 Medication Technician - £20,000 to £26,000 Nurse Prescriber - £26,000 to £35,000 Care Planner - £22,000 to £28,000 Certificates CPD Accredited Digital Certificate Hard copy certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee.

Are you looking to improve your current abilities or make a career move? Our unique Architectural & Interior Design Styles Course might help you get there! Expand your expertise with high-quality training - study the Architectural & Interior Design Styles and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Architectural & Interior Design Styles online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 01 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The Architectural & Interior Design Styles course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive Architectural & Interior Design Styles course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This Architectural & Interior Design Styles training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Experts created the Architectural & Interior Design Styles course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Architectural & Interior Design Styles course and take a step toward a brighter future! Why Prefer this Architectural & Interior Design Styles Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Architectural & Interior Design Styles Course Introduction to Chapters Introduction & Design Recipe Introduction to Chapters Introduction to Style The 3 Types of Styles That Influence Interior Design Choice Art Deco Style Art Deco Victorian Style Victorian Scandinavian Style Scandinavian Modern Style Modern Contemporary Style Contemporary Eclectic Style Eclectic Italian Style Italian French Style French Industrial Style Industrial Country Style Country African African Conclusion Conclusion & Next Steps Assessment Process Once you have completed all the modules in the Architectural & Interior Design Styles course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this Architectural & Interior Design Styles course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

Are you looking to improve your current abilities or make a career move? Our unique Italian Language Course might help you get there! Expand your expertise with high-quality training - study the Italian Language and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Italian Language online training course. With this comprehensive Italian Language course, you can achieve your dreams and train for your ideal career. The Italian Language course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This Italian Language training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Italian Language course today - gear up with the essential skills to set yourself up for excellence! Why Prefer this Italian Language Course? Opportunity to earn a certificate accredited by CPDQS after completing this Italian Language course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Italian Language program in your own time, at your own pace Each of our students gets full 24/7 tutor support Start your learning journey straight away with this Italian Language course and take a step toward a brighter future! *** Course Curriculum *** Italian Language Course >> Complete Italian Course - Beginner Italian Course for Beginners (A1 A2 A2+) The Alphabet. The Definite Article The Indefinite Article. The numbers from 0 to 100 Present Simple for regular verbs Present Simple for irregular verbs. The verb ''to be''-reflexive Reflexive verbs. Adverbs of frequency At the supermarket. The food Modal verbs Prepositions. The Adjectives. The numbers Clothes After and before. Masculine nouns which end in '-ma' Place adverbs Dialogue: On the phone Present Perfect. The animals Past Participle. Irregular Verbs. The weather Parts of the body. At the pharmacy The adverbs with Present Perfect. The auxiliary verbs ''to be'' and ''to have'' Conjunctions Vocabulary: New verbs Dialogue: How did you spend your weekend? Future Simple Metterci and volerci Recap >> Complete Italian Course - Intermediate Module: 01 I pronomi diretti oggetto Utensili I pronomi indiretti Esercizi. I mestieri Il pronome partitivo ne Dettato I pronomi diretti e indiretti con verbi modali Module: 02 La formazione di verbi a partire da aggettivi Italian For Intermediate - I pronomi diretti e indiretti con il passato prossimo Altri usi della particella ne Gli usi di ci Ce n'è/ce ne sono Il futuro composto talian Course For Intermediate - Dettato 2 Module: 03 Gradi di comparazione dell'aggett L'imperfetto Ripasso imperfetto e passato prossimo Il trapassato prossimo La struttura stare + gerundio Dettato 3 Gli aggettivi bello e quello Module: 04 Il pronome relativo cui Alcuni verbi pronominali Dialogo. Gli avverbi di modo Il condizionale semplice 1 Il condizionale semplice 2 Il condizionale composto 1 Il condizionale composto 2 Module: 05 Computer e internet. Vocabolario di base Dettato 4 L'imperativo 1 L'imperativo 2 Dialogo Dettato 5 Ripasso Assessment Process Once you have completed all the modules in the Italian Language course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Are you looking to improve your current abilities or make a career move? Our unique Sales Management course might help you get there! Expand your expertise with high-quality training - study the Sales Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Sales Management online training course. This Award in Sales Management at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 60 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Sales Management Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Sales Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The Sales Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Sales Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Sales Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Sales Management course: Module 01: Understanding the Talk Types of Sales Common Sales Approaches Glossary of Common Terms Module 02: Getting Prepared to Make the Call Identifying Your Contact Person Performing a Needs Analysis Creating Potential Solutions Module 03: Creative Openings A Basic Opening for Warm Calls Warming up Cold Calls Using the Referral Opening Module 04: Making Your Pitch Features and Benefits Outlining Your Unique Selling Position The Burning Question That Every Customer Wants to be Answered Module 05: Handling Objections Common Types of Objections Basic Strategies Advanced Strategies Module 06: Sealing the Deal Understanding When It's Time to Close Powerful Closing Techniques Things to Remember Module 07: Following Up Thank You Notes Resolving Customer Service Issues Staying in Touch Module 08: Setting Goals The Importance of Sales Goals Setting SMART Goals Module 09: Managing Your Data Choosing a System That Works for You Using Computerized Systems Using Manual Systems Module 10: Using a Prospect Board The Layout of a Prospect Board How to Use Your Prospect Board A Day in the Life of Your Board Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Award in Sales Management at QLS Level 2 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Sales Management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Award in Sales Management at QLS Level 2 Hard copy certificate - £79 Show off Your New Skills with a Certificate of Completion After successfully completing the Award in Sales Management at QLS Level 2, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 79 GBP inside the UK 89 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Are you passionate about helping others recover and improve their quality of life through physiotherapy? Our comprehensive Physiotherapy Assistant Training course equips you with the essential knowledge and skills to excel in this rewarding healthcare field. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Physiotherapy Assistant Training course, learners will gain comprehensive knowledge and practical skills in physiotherapy. They will understand the fundamentals of physiotherapy practice, including evidence-based approaches and standards. Students will learn specialized techniques for treating musculoskeletal, neurological, paediatric, respiratory, and sports-related conditions. They will also be equipped with insights into physiotherapy interventions, allowing them to assist in therapeutic exercises and treatments effectively. By the end of the course, learners will have a strong foundation in assisting physiotherapists across various medical settings, ensuring they can contribute to patient care and rehabilitation plans with confidence and competence. Course Curriculum Module 01: Introduction to Physiotherapy Module 02: Building a Career as a Physiotherapist Module 03: Evidence-Based Physiotherapy (EBP) Module 04: Musculoskeletal Physiotherapy Module 05: Neurological Physiotherapy Module 06: Paediatric Physiotherapy Module 07: Respiratory Physiotherapy Module 08: Sports Physiotherapy Module 09: Physiotherapy Interventions Module 10: Standards for Physiotherapists Learning Outcomes Understand foundational principles of physiotherapy for patient care and treatment. Explore career pathways within the field of physiotherapy in healthcare. Apply evidence-based practices in physiotherapy interventions effectively. Demonstrate knowledge of musculoskeletal and neurological physiotherapy techniques. Implement paediatric and respiratory physiotherapy strategies in clinical settings. Gain insights into sports physiotherapy and its specialized interventions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in healthcare and physiotherapy settings. Healthcare professionals seeking to specialize in physiotherapy roles. Students interested in pursuing a career in physiotherapy. Those passionate about helping patients with physical rehabilitation. Individuals considering a career change to physiotherapy. Career path Physiotherapy Assistant Physiotherapy Technician Rehabilitation Assistant Sports Injury Clinic Assistant Neurological Rehabilitation Support Worker Paediatric Physiotherapy Aide Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Follow your dreams by enrolling on the Italian Language and Pronunciation course today and develop the experience, skills and knowledge you need to enhance your professional development. Italian Language and Pronunciation will help you arm yourself with the qualities you need to work towards your dream job. Study the Italian Language and Pronunciation training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Italian Language and Pronunciation course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Italian Language and Pronunciation course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Italian Language and Pronunciation course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Italian Language and Pronunciation course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Italian Language and Pronunciation course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Italian Language and Pronunciation course. The Italian Language and Pronunciation course is designed by industry experts and is tailored to help you learn new skills with ease.  The Italian Language and Pronunciation is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Italian Language and Pronunciation when it suits you. Access the Italian Language and Pronunciation course modules from any internet-enabled device, including computers, tablets, and smartphones. The Italian Language and Pronunciation course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Italian Language and Pronunciation now and start learning instantly! What You Get Out Of Studying Italian Language and Pronunciation With Janets: Receive a digital Certificate upon successful completion of the Italian Language and Pronunciation course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Italian Language and Pronunciation training course is delivered through Janets' online learning platform. Access the Italian Language and Pronunciation content from any internet-enabled device whenever or wherever you want to. The Italian Language and Pronunciation course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Italian Language and Pronunciation course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Italian Language and Pronunciation course. After successfully passing the Italian Language and Pronunciation course exam, you will be able to apply for a CPD-accredited certificate as proof of your Italian Language and Pronunciation qualification. Certification All students who successfully complete the Italian Language and Pronunciation course can instantly download their digital certificate. You can also purchase a hard copy of the Italian Language and Pronunciation course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Italian Language and Pronunciation is ideal for those who already work in this sector or are an aspiring professional. This Italian Language and Pronunciation course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Italian Language and Pronunciation is open to all students and has no formal entry requirements. To study the Italian Language and Pronunciation course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Italian Language and Pronunciation is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Italian Language and Pronunciation and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Italian Language and Pronunciation Module: 1 History of the Italian Language 01:00:00 Italian Words Used in the English Language 00:30:00 Misconceptions about Learning Italian 01:00:00 Module: 2 Learning to Speak Italian Quickly 01:00:00 Total Concentration - The Best Way to Learn Italian 01:00:00 Methods to Improve Your Italian 01:00:00 Italian Language Help Online 00:15:00 Learn the Common Mistakes to Avoid 00:30:00 Module: 3 Romance Languages 00:15:00 The Dialects of the Italian Language 00:15:00 Traveling in Italy and other Countries 00:30:00 You are What You Speak 01:00:00 Italian Survival Phrases 01:00:00 Italian Verbs 01:00:00 Module: 4 Pronouncing Italian Vowels 00:30:00 Pronouncing Italian Words 01:00:00 What is Phonology? 00:30:00 Summary 01:00:00 Module: 5 Learning Italian Italian I 00:30:00 Italian II 00:30:00 Italian III 01:00:00 Recommended Reading Recommended Reading: Italian Language and Pronunciation 00:00:00 Mock Exam Mock Exam - Italian Language and Pronunciation 00:20:00 Final Exam Final Exam - Italian Language and Pronunciation 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.