1337 Courses delivered Online

Words have power—and knowing how to wield them with precision, flair and purpose is a skill worth mastering. This Creative Writing course is designed for those with a passion for storytelling, whether you're drawn to fiction, poetry, blogs, or writing that lives outside the box. From shaping vivid characters to creating irresistible narratives, you’ll explore the core principles of imaginative writing while discovering your unique voice along the way. Crafted with flexibility in mind, this course welcomes learners of all backgrounds, from curious beginners to those dusting off old notebooks. It’s delivered entirely online, so you can work through the modules at your own pace, whenever inspiration strikes—be it sunrise or during your fifth cup of tea. By the end, you’ll walk away with sharpened writing tools, a fresh perspective, and a CPD certificate to proudly display (or post on your fridge for motivation). Whether you're writing for pleasure or polishing your skills for publication, this course offers a smart and enjoyable way to grow. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Content Developer profession Free Assessment to test learners' knowledge and skills Accredited learning and widely recognised certificate from reputed CPD Accreditation Bodies Course Curriculum: Module 01: Introduction to Creative Writing Module 02: The Development of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller and Murder Stories Module 08: Writing for Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating and Getting Published Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Creative Writing - CPD Accredited course. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Creative Writing - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Creative Writing - CPD Accredited training.

Animal Behaviour and Psychology is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Animal Behaviour and Psychology and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 3 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Care and Welfare of All Animal Species Introduction to Care and Welfare of All Animal Species 00:26:00 Module 02: Basic Animal Health Basic Animal Health 00:24:00 Module 03: Evolution and Ecosystem Evolution and Ecosystem 00:35:00 Module 04: Animal Behaviour Animal Behaviour 00:49:00 Module 05: Animal Psychology Animal Psychology 00:36:00

Overview Overcoming OCD with Mindfulness & CBT Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Overcoming OCD with Mindfulness & CBT Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Overcoming OCD with Mindfulness & CBT Introduction 00:01:00 Course Outline 00:03:00 What is Mindfulness? 00:03:00 Basic Concept of Mindfulness 00:07:00 Cognitive Therapy 00:04:00 Behavioral Therapy 00:05:00 Obsessive Cycle 00:02:00 Acceptance 00:02:00 Assessment 00:03:00 Action 00:01:00 Nature of Thoughts 00:03:00 Cognitive Theory of Emotional Problems 00:03:00 Compulsion & Impairment 00:03:00 How did you develop OCD? 00:03:00 Psychological Vulnerabilities 00:05:00 Triggering Events 00:03:00 Probability & Awfulness 00:03:00 Superstition & Magical Thinking 00:02:00 Not trusting your sense 00:04:00 The Vicious Flower 00:02:00 Understanding your problem 00:04:00 Rumination & Religion 00:04:00 Starting to tackle your problem 00:03:00 Break Free from OCD 00:03:00 Choosing to Change 00:03:00 Mental Disorders 00:04:00 Family & Friends 00:05:00 Life After OCD 00:03:00 Conclusion 00:02:00

Mental Health and Psychiatry Training In the United Kingdom, the demand for mental health services has been steadily rising, with nearly one in four adults experiencing a mental health problem each year. Are you passionate about helping these vulnerable groups? Do you want to enter into a mental health career? Well, our Mental Health and Psychiatry Training course is perfect for starting your learning journey.  As the Mental Health and Psychiatry Training course begins, you will become familiar with the characteristics of good mental health, mental health vs mental illness, and early signs of mental health problems. Our course will help you explore the reasons and outcomes of psychiatric disorders, delving into biological factors such as genetics, parental influences, infections, injuries, brain defects, and substance abuse. Plus, in this Mental Health and Psychiatry Training course you will learn the techniques on how to address psychiatric disorders in children, adolescents, and adults, including common conditions like depression, anxiety disorders, self-harm, and eating disorders. In this Mental Health and Psychiatry Training course you will discover effective treatment methods such as interpersonal therapy, electroconvulsive therapy, EMDR, behavioural activation, and talking therapy. Finally, this course will give you an in-depth idea about the legislation about mental health.  Enrol in the Mental Health and Psychiatry Training course to prepare for a demanding job market without further delay.  Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 1: Introduction to Mental Health Introduction to Mental Health 00:25:00 Module 2: Mental Health and Disorder Mental Health and Disorder 00:20:00 Module 3: Psychiatry Training Psychiatry Training 00:26:00 Module 4: Reasons and Outcomes of Psychiatric Disorder Reasons and Outcomes of Psychiatric Disorder 00:31:00 Module 5: Psychiatric Disorder in Children, Adolescents and Adults Psychiatric Disorder in Children, Adolescents and Adults 00:24:00 Module 6: Common Psychiatric Disorders Common Psychiatric Disorders 00:30:00 Module 7: Stress and Anxiety Disorder Stress and Anxiety Disorder 00:24:00 Module 8: Personality Disorder Personality Disorder 00:30:00 Module 9: Schizophrenia Schizophrenia 00:25:00 Module 10: Treatment Methods Treatment Methods 00:34:00 Module 11: Providing Mental Health Support Providing Mental Health Support 00:20:00 Module 12: Legislations about Mental Health Legislations about Mental Health 00:27:00

Workplace Stress Management is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Workplace Stress Management and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 03 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Defining Stress Defining Stress 00:16:00 Module 02: Responses of the Nerves Responses of the Nerves 00:21:00 Module 03: Stress at Workplace Stress at Workplace 00:17:00 Module 04: Personality and Stress Personality and Stress 00:16:00 Module 05: Managing Stress at Work Managing Stress at Work 00:17:00 Module 06: Personal Stress Management Personal Stress Management 00:24:00 Module 07: Work-Life Balance Work-Life Balance 00:21:00

Description:  Parental mental health issues may lead to disruptions to parenting and the consequences affect the mental growth of the child too. The Parental Mental Health & Child Protection course will help the individuals as well as the professionals to learn more about mental health conditions and child protection. This Parental Mental Health & Child Protection Course is the best way for you to gain expertise in mental health conditions during parenting. You will learn from industry experts and obtain an accredited certificate after completing the course. Why People Love This Parental Mental Health & Child Protection Course Instantly accessible CPD-accredited certificate on successful completion of this Parental Mental Health & Child Protection Course 24/7 access to the course for 12 months Study at your own pace No hidden fees Full Tutor support on weekdays (Monday - Friday) Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Parental Mental Health & Child Protection doesn't entitle you to practise as a professional in this specific field. Course Preview Who is this Course for? This Parental Mental Health & Child Protection Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. This Parental Mental Health & Child Protection Course is ideal for People looking to develop their understanding and expertise in mental health and child protection Parents People aspiring to work as a counsellor or therapist Anyone looking to learn a new skill or acquire some knowledge Requirements Our Parental Mental Health & Child Protection Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Parental Mental Health & Child Protection Module 1: Introduction to Mental Health 00:19:00 Module 2: Stress and Anxiety Disorders 00:31:00 Module 3: Schizophrenia 00:25:00 Module 4: Personality Disorders 00:41:00 Module 5: Mood Disorders 00:21:00 Module 6: Eating & Sleeping Disorders 00:43:00 Module 7: Self-Harm and Suicide 00:19:00 Module 08: Solving Family Issues - Part 1 00:49:00 Module 09: Solving Family Issues - part 2 00:45:00 Module 10: Safeguarding - Assessing need and providing help (Part 1) 00:33:00 Module 11: Safeguarding - Assessing Need and Providing Help (Part 2) 00:37:00 Module 12: Building Relationships 00:36:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: Do you want to be able to make better choices in your day-to-day life and career? This Personal Development Training course is for individuals who want to make positive changes in their personal and professional lives, to reach their goals and work towards a better future. In this personal development course, you will explore all areas of personal development, from time management and creativity to efficiency and stress release. This online course will also help you to build your confidence and develop key communication skills and social skills. You will explore the psychology behind personal development and strategies to help you change your mindset to achieve a winning outlook on life. This course applies to people at all stages of life, whether you're a single mum, or feel unfulfilled in your job. On completion, you will have taken steps to improve every aspect of your life. You will also have the practical skills to kickstart a career in life coaching or mentoring. Who is the course for? This course is for individuals how are willing to boost their confidence to enjoy the gifts of life. This course is for people who are willing to enhance their skills and abilities to make a better choice in life. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Diploma in Personal Training Development course is a useful qualification to possess, and would be beneficial for the following careers: Personal training development instructors Motivational speaker Individual consular Time management coach. [/vc_column_text][/vc_column][/vc_row] Module 01 How to find personal growth through therapy 00:30:00 How to use technology to increase personal growth and fulfillment 01:00:00 How to feel good about being an at home mom 01:00:00 How to find personal growth, as you find new friends 00:30:00 How To Find Personal Growth Through Education 00:30:00 How to personal growth using goals 00:30:00 How to achieve personal growth lessening stress 00:30:00 How to find personal growth and increase your confidence 01:00:00 Personal growth and fulfillment, learning to be yourself 00:30:00 How To Feel Good Even If You Are Away From Home A Lot 00:30:00 Module 02 How to have personal fulfillment and a full time job 00:30:00 How to feel good about yourself as a single parent 00:15:00 Personal growth and psychology 00:15:00 Personal growth and aging, how to feel better about getting older 00:15:00 How To Find Personal Growth Through Exercise 00:15:00 How to find personal growth through your children 00:15:00 Personal growth and your home, making your house a home 00:15:00 Personal growth and development, it starts as a child 00:15:00 Personal growth and fulfillment, teaching your child about self-esteem 00:15:00 Personal growth and fulfillment, learning to be yourself 00:30:00 Module 03 Five methods of finding more in life, with your family, personal growth 00:30:00 Five methods of personal growth in the arts 01:00:00 Five methods of personal growth, over forty 00:30:00 How to find personal growth through your career 00:30:00 Personal growth and success, how to avoid feeling too good 00:30:00 Five methods of personal growth after children 01:00:00 How to improve your self-esteem 01:00:00 How To Use Seminars or Personal Growth 00:15:00 How to use hobbies to increase your personal growth 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT is a great way for you to gain multiple skills from the comfort of your home. Module 1 Understanding Acceptance and Commitment Therapy (ACT) Understanding Acceptance and Commitment Therapy (ACT) 00:03:00 Module 2 The Six Core Processes of ACT The Six Core Processes of ACT 00:04:00 Module 3 Dilemma of Human Suffering Dilemma of Human Suffering 00:05:00 Module 4 Developing Psychological Flexibility Developing Psychological Flexibility 00:04:00 Module 5 ACT for Managing Mental Health ACT for Managing Mental Health 00:04:00 Module 6 ACT-Based Exercises for Daily Practice ACT-Based Exercises for Daily Practice 00:06:00

Webinar - Full Recording This webinar will provide an interactive overview on the use of experiential imagery and visualisation techniques in the treatment of anxiety, depression, trauma and suicide management. OVERVIEW Imagery and Thinking Activation and Consolidation TREATMENT Basic imagery techniques for all clients Imagery Techniques for anxiety, depression and anger Imagery Techniques for PTSD Imagery techniques for Compassion Focused Therapy Imagery Techniques in Suicide prevention Implementation for your practice. Imagery techniques applied to ourselves as therapists Summary What is the workshop about? This workshop will cover the the role of imagery in maintaining psychological distress and the use of visualisation-based techniques in therapeutic practice. There will be practical demonstrations and the opportunity to apply key techniques to therapists ourselves. Who should attend? This workshop is aimed at therapists, counsellors, advisers, educationalists, health care workers, social workers and students in these areas. It is particularly useful for counsellors who do not normally work within a cognitive or behavioural model but want to explore tried and tested techniques. Similarly, counsellors and therapists working within this tradition are likely to find this workshop a useful refresher in the latest approaches. It is also suitable for anyone with an interest in contemporary practice in this area. What have previous delegates said about this workshop? Particularly interesting to apply visualisation techniques to ourselves as therapists. Excellent . Very interesting .Thank you . I am newly qualified and though I have used imagery before, my experience is not that broad, so this was very helpful to understand how useful it can be across different disorders and also for me as a therapist. Excellent pacing, very resourceful and easy to understand. Lots of practical ideas to use for practice. Thank you! I loved this workshop, it was informative and give me more ideas as to how to use imagery. I feel more confident about using imagery in my role Informative, good ideas Engaging, well paced and informative. I'm a qualified CBT therapist and found this really increased my knowledge giving particular skills and ways of delivering. Very enjoyable and informative. I got new ideas for use of visualisation work with clients and also for my own self reflection. Thank you! This was a very informative workshop. I will use it in my practice I found it great, and I have used visualisation in a small way but feel I can approach with more confidence. Resources A full set of slides with extensive clickable links to online resources, is sent free to all delegates after the event. This also includes references to key sources. Who is leading this webinar? Professor Patrick McGhee is a CBT therapist, psychologist and UK National Teaching Fellow. Educated at the universities of Glasgow and Oxford, he has completed CPD programmes at Harvard Business School and Ashridge. In 2017 he was a Visiting Fellow/Scholar at the universities of Cornell, Yale and MIT in the USA. He has taught, researched or practised in psychology and therapy for 30 years. His first post was a Research Fellow in Psychiatry and Psychology at St George's Hospital Medical School, University of London. He is the author of Thinking Psychologically (Palgrave) and co-editor of Accounting for Relationships (Methuen). He is an occasional columnist for the Guardian, the BBC and the Times Higher. He currently works in private practice in Greater Manchester. He has full accreditation from the British Association for Behavioural and Cognitive Psychotherapists.

Register on the Call Centre Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Call Centre Training course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Call Centre Training course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Call Centre Training course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.