50524 Courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for Enterprise network engineers System engineers System administrators Network administrators Overview After taking this course, you should be able to: Configure classic Enhanced Interior Gateway Routing Protocol (EIGRP) and named EIGRP for IPv4 and IPv6 Optimize classic EIGRP and named EIGRP for IPv4 and IPv6 Troubleshoot classic EIGRP and named EIGRP for IPv4 and IPv6 Configure Open Shortest Path First (OSPF)v2 and OSPFv3 in IPv4 and IPv6 environments Optimize OSPFv2 and OSPFv3 behavior Troubleshoot OSPFv2 for IPv4 and OSPFv3 for IPv4 and IPv6 Implement route redistribution using filtering mechanisms Troubleshoot redistribution Implement path control using Policy-Based Routing (PBR) and IP service level agreement (SLA) Configure Multiprotocol-Border Gateway Protocol (MP-BGP) in IPv4 and IPv6 environments Optimize MP-BGP in IPv4 and IPv6 environments Troubleshoot MP-BGP for IPv4 and IPv6 Describe the features of Multiprotocol Label Switching (MPLS) Describe the major architectural components of an MPLS VPN Identify the routing and packet forwarding functionalities for MPLS VPNs Explain how packets are forwarded in an MPLS VPN environment Implement Cisco Internetwork Operating System (IOS) Dynamic Multipoint VPNs (DMVPNs) Implement Dynamic Host Configuration Protocol (DHCP) Describe the tools available to secure the IPV6 first hop Troubleshoot Cisco router security features Troubleshoot infrastructure security and services The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 course. This course may earn a Credly Badge Course Outline Implementing EIGRP Optimizing EIGRP Troubleshooting EIGRP Implementing OSPF Optimizing OSPF Troubleshooting OSPF Implementing Internal Border Gateway Protocol (IBGP) Optimizing BGP Implementing MP-BGP Troubleshooting BGP Configuring Redistribution Troubleshooting Redistribution Implementing Path Control Exploring MPLS Introducing MPLS L3 VPN Architecture Introducing MPLS L3 VPN Routing Configuring Virtual Routing and Forwarding (VRF)-Lite Implementing DMVPN Implementing DHCP Troubleshooting DHCP Introducing IPv6 First Hop Security Securing Cisco Routers Troubleshooting Infrastructure Security and Services Lab Outline Configure EIGRP Using Classic Mode and Named Mode for IPv4 and IPv6 Verify the EIGRP Topology Table Configure EIGRP Stub Routing, Summarization, and Default Routing Configure EIGRP Load Balancing and Authentication LAB: Troubleshoot EIGRP Issues Configure OSPFv3 for IPv4 and IPv6 Verify the Link-State Database Configure OSPF Stub Areas and Summarization Configure OSPF Authentication Troubleshoot OSPF Implement Routing Protocol Redistribution Manipulate Redistribution Manipulate Redistribution Using Route Maps Troubleshoot Redistribution Issues Implement PBR Configure IBGP and External Border Gateway Protocol (EBGP) Implement BGP Path Selection Configure BGP Advanced Features Configure BGP Route Reflectors Configure MP-BGP for IPv4 and IPv6 Troubleshoot BGP Issues Implement PBR Configure Routing with VRF-Lite Implement Cisco IOS DMVPN Obtain IPv6 Addresses Dynamically Troubleshoot DHCPv4 and DHCPv6 Issues Troubleshoot IPv4 and IPv6 Access Control List (ACL) Issues Configure and Verify Control Plane Policing Configure and Verify Unicast Reverse Path Forwarding (uRPF) Troubleshoot Network Management Protocol Issues: Lab 1 Troubleshoot Network Management Protocol Issues: Lab 2

Duration 5 Days 30 CPD hours This course is intended for Experienced vSphere administrators who want to use available tools to automate day-to-day tasks. Overview By the end of the course, you should be able to meet the following objectives:Describe the features and benefits of automation in a vSphere environmentUnderstand the role of the vSphere Web services API in automationUse the Managed Object Browser to view the structure of the vSphere Web services API and theVMware vCenter Server? inventoryUse vSphere PowerCLI to deploy and manage virtual machines and virtual infrastructureRun and manage vRealize Orchestrator workflows from the libraryDesign, develop, and run custom, reusable vRealize Orchestrator workflowsIncorporate JavaScript into vRealize Orchestrator workflowsSelect the appropriate tool for automating tasks in vCenter Server This course equips experienced administrators with the knowledge to use the automation tools that all vSphere customers have access to. Students learn how to automate administration tasks with VMware vSphere© PowerCLI? and VMware vRealize© Orchestrator?. Course Introduction Introductions and course logistics Course objectives Automation in vSphere Identify the features and the advantages of automation List the tools used to automate vCenter Server tasks vSphere API Identify the function of an API Recognize the components of VMware vSphere© API Understand how an API is consumed View objects and invoke methods with the Managed Object Browser vSphere PowerCLI Basics Connect vSphere PowerCLI to vCenter Server systems and VMware ESXi? hosts Understand vSphere PowerCLI concepts Use vSphere PowerCLI cmdlets Deploy and manage virtual infrastructure Advanced vSphere PowerCLI and the vSphere API Explore the vSphere object model Capture code with Onyx Use vSphere API documentation to analyze vCenter Server actions View objects with the Get-View cmdlet vSphere PowerCLI Use Cases Manage host networking Create a distributed switch Migrate hosts Create reports vRealize Orchestrator Basics Identify workflow components Run and manage library workflows Edit a workflow Build and schedule a simple workflow Debug a workflow vRealize Orchestrator Advanced Identify and use advanced vRealize Orchestrator workflow elements Implement vRealize Orchestrator workflow nesting Use variable types in a workflow Use JavaScript to create complex workflows Incorporate an Oynx script in a workflow vRealize Orchestrator Use Cases Create automation workflows that map to real-world scenarios Create reporting workflows that map to real-world scenarios Create migration workflows that map to real-world scenarios Create provisioning workflows that map to real-world scenarios vRealize Orchestrator PowerCLI Plug-In Invoke external scripts and pass workflow parameters as script inputs Generate new vRealize Orchestrator actions from Windows PowerShell and vSphere PowerCLI scripts and cmdlets Browse snap-ins and their associated cmdlets in the vRealize Orchestrator workflow editor vRealize Orchestrator Integration Understand the connectivity options for vRealize Orchestrator Differentiate between north-facing and south facing APIs List the APIs and their use cases Run a workflow through a REST call Guest Operations with vRealize Orchestrator and vSphere PowerCLI Use the most appropriate tools to perform guest operations Software Development Process & Tools Understand the software development lifecycle Understand version control system tools Map the correct tools to vRealize Orchestrator and vSphere PowerCLI

Duration 2 Days 12 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Course Level : Junos Layer 2 VPNs (JL2V) is an advanced-level course. Overview Define the term virtual private network. Describe the business drivers for MPLS VPNs. Describe the differences between Layer 2 VPNs and Layer 3 VPNs. List advantages for the use of MPLS Layer 3 VPNs and Layer 2 VPNs. Describe the roles of a CE device, PE router, and P router in a BGP Layer 2 VPN. Explain the flow of control traffic and data traffic for a BGP Layer 2 VPN. Configure a BGP Layer 2 VPN and describe the benefits and requirements of over-provisioning. Monitor and troubleshoot a BGP Layer 2 VPN. Explain the BGP Layer 2 VPN scaling mechanisms and route reflection. Describe the Junos OS BGP Layer 2 VPN CoS support. Describe the flow of control and data traffic for an LDP Layer 2 circuit. Configure an LDP Layer 2 circuit. Monitor and troubleshoot an LDP Layer 2 circuit. Describe the operation of FEC 129 BGP autodiscovery for Layer 2 VPNs. Configure a FEC 129 BGP autodiscovery Layer 2 VPN. Monitor and troubleshoot a FEC 129 BGP autodiscovery for Layer 2 VPNs. Describe the difference between Layer 2 MPLS VPNs and VPLS. Explain the purpose of the PE device, the CE device, and the P device. Explain the provisioning of CE and PE routers. Describe the signaling process of VPLS. Describe the learning and forwarding process of VPLS. Describe the potential loops in a VPLS environment. Configure BGP, LDP, and FEC 129 BGP autodiscovery VPLS. Troubleshoot VPLS. Describe the purpose and features of Ethernet VPN. Configure Ethernet VPN. Monitor and troubleshoot Ethernet VPN. Describe the Junos OS support for hierarchical VPN models. Describe the Junos OS support for Carrier-of-Carriers VPN Option C. Configure the interprovider VPN Option C. Describe the Junos OS support for multisegment pseudowire for FEC 129. Describe and configure circuit cross-connect (CCC). This two-day course is designed to provide students with MPLS-based Layer 2 virtual private network (VPN) knowledge and configuration examples. Course IntroductionMPLS VPNs MPLS VPNs Provider-Provisioned VPNs BGP Layer 2 VPNs Overview of Layer 2 Provider-Provisioned VPNs BGP Layer 2 VPN Operational Model: Control Plane BGP Layer 2 VPN Operational Model: Data Plane Preliminary BGP Layer 2 VPN Configuration BGP Layer 2 Configuration Monitoring and Troubleshooting BGP Layer 2 VPNs Lab: BGP Layer 2 VPNs Layer 2 VPN Scaling and CoS Review of VPN Scaling Mechanisms Layer 2 VPNs and CoS LDP Layer 2 Circuits LDP Layer 2 Circuit Operation LDP Layer 2 Circuit Configuration LDP Layer 2 Circuit Monitoring and Troubleshooting FEC 129 BGP Autodiscovery Layer 2 Circuit Operation FEC 129 BGP Autodiscovery Layer 2 Circuit Configuration FEC 129 BGP Autodiscovery Monitoring and Troubleshooting Virtual Private LAN Services Layer 2 MPLS VPNs Versus VPLS BGP VPLS Control Plane BGP VPLS Data Plane Learning and Forwarding Process Loops VPLS Configuration VPLS Configuration VPLS Troubleshooting Ethernet VPN (EVPN) EVPN Overview EVPN Control Plane EVPN Operation EVPN Configuration EVPN Troubleshooting

Duration 1 Days 6 CPD hours This course is intended for The student should be familiar with Excel and the concepts of datasets and basic reporting. Overview Understand and utilize Power BI Online. Understand and examine the differences between Power BI Desktop and Power BI Online. Understand and explore the Power BI Online interface. Understand and perform importing Excel worksheets, CSV, TXT, PBIX. Understand connecting to databases. Understand other forms of data. Understand data refresh. Understand and perform creating a new Power BI report. Understand and perform adding filters to a report. Understand and perform adding KPI's to a report. Understand and perform creating a Power BI dashboard. Understand and perform pinning tiles. Understand sharing reports and dashboards. Understand Power BI Mobile. This Logical Operations courseware is no longer available on the LO Store, but can be purchased by phone orderThis one-day course familiarizes the student with Power BI Online, which allows the student to intuitively discover and automate the import, transformation, and combination of data across a variety of data sources. COURSE OVERVIEW Introduction Course Materials Facilities Prerequisites What We'll Be Discussing INTRODUCTION TO POWER BI ONLINE What is Power BI Online Examining the Differences Between Power BI Desktop and Power BI Online Exploring the Power BI Online Interface IMPORTING DATA Utilizing Excel (.xlsx or .xlsm), Comma Separated Value (.csv), and Power BI Desktop (.pbix) Files Connecting to Databases Examining Other Forms of Data Understanding Data Refresh CREATING REPORTS Creating a New Power BI Report Adding Filters to a Power BI Report Adding KPI?s to a Report CONFIGURING DASHBOARDS Creating a Power BI Dashboard Pinning Tiles SHARING REPORTS AND DASHBOARDS Sharing Reports and Dashboards Exploring Power BI Mobile

Duration 2 Days 12 CPD hours This course is intended for Professional Scrum Master Foundation is appropriate for Scrum Masters and people who are interested in Scrum projects. It will be useful for: Product Owners Scrum Masters Developers Team Leaders Overview The emphasis of the training is the practical application of Scrum. The course gives various knowledge on the logic of Scrum and the way it functions. You will learn about the roles of all participants in a Scrum project. You will also learn about different challegnes you may encounter and how to resolve them. The Professional Scrum Master Foundations course is the perfect introduction, reboot or refresher to Scrum. This course is for teams or anyone wanting to experience the Scrum way of working. The case for Agility Learn about Agile Manifesto, values and principles and how can agile bring more value and manage risks compared with traditional delivery approaches. Scrum Framework Understand Scrum Framework and the life cycle of Scrum including the events, artifacts and roles and responsibilities. Running a Sprint Deep dive into each of the events and discuss user stories, estimations, groomings, Definition of Done and Definition of Ready and how can we deliver value incrementaly. The role of the Scrum Master How can you be a servant leader of your team and support different stakeholders engagement? ÿFacilitation, coaching and ensuring transparency. Backlog and estimations Learn the importance of Product backlog in Scrum, prioritization and estimations at different levels (ex: release; sprint) Working with people and teams We will discuss motivation, communication and clarity, giving feedback, team development and effective conflict resolution. Continuous Improvement Assist your team to improve both the means and ends of their work by supporting them in problem detection and resolution as well as foster the culture of continuous improvement.

Duration 3 Days 18 CPD hours This course is intended for This intermediate course is for technical specialists, support/services individuals, individuals implementing LPARs for Power Systems with IBM i. This course is also appropriate for IBM Business Partners who sell and plan for consolidated systems. Overview Describe the PowerVM features Identify, describe, and locate hardware components in the Power Systems, Flex System and Power Blade models Identify virtualization options available, reliability features and single points of failure for Power Systems Implement System Planning Tool in design or update your own system Explain Simultaneous Multithreading (SMT) Describe memory allocation and affinity concepts Describe and configure a partition profile, including shared processors: Capped Uncapped Virtual processors Weighting factor Shared Processor Pools Explain virtual I/O: Serial, Ethernet and SCSI Understand and implement: IBM i installation through NFS, image virtual repository in VIOS, and assigning VSCSI disks to partitions in VIOS Understand base characteristics of IVM and how to implement IBM i on Power Blades Describe the NPIV PowerVM feature, how to configure virtual Fiber Channel adapters on the Virtual I/O Server and client partitions Discuss how to use the HMC GUI and commands to work with the World Wide Port Name (WWPN) pairs Identify commands used to examine the NPIV configuration In this course you begin with an overview of LPAR on Power Systems, followed with more detailed information on configuration planning and implementation using hands-on exercises to create and implement logical partitions. PowerVM for IBM i - Overview . Power Systems for IBM i . Introduction to System Planning Tool . Virtualization of IBM i - Processor, Memory, Processor Pools . Virtualization of IBM i - Virtual I/O . Virtualization of IBM i - Installation from NFS or VIOS repository . Implementation of IBM i on Power Blades . PowerVM for IBM i - NPIV .

Duration 1 Days 6 CPD hours This course is intended for Anyone whose role requires them to use existing Power BI Reports or Dashboards to consume the contents. Roles can include management at all levels, team leaders or anyone who needs to commission the production of reports or dashboards. It is assumed that attendees on the course are familiar with charts. Please note that this course is not suitable for new Excel users, delegates need Ability to create charts Ability to use filters in data Overview This course covers the use of Power BI Desktop and the Power BI service hosted in Office 365 to identify core features, terminology and processes applicable when using reports or dashboards.Delegates will learn how to: Power BI Concepts and Main Features How a report is created Navigating reports and dashboards How to apply filters and slicers To use Insights, Analytics and Natural Language Queries Power BI provides a variety of methods for using reports and dashboards within which data can be viewed and analyzed visually. Getting Started with Power BI Power BI Concepts and Versions Introduction to Main Features: Jargon buster From Data to Reports and Dashboards Visualizations Overview Visualizations Available Visualizations as Filter Reports and Dashboards Similarities and differences Understanding what you are looking at Understanding what you are looking at Using a Report in Power BI Filters, sorting and using slicers See the actual data See Data and See Records Drill visualizations Off the shelf data analysis Quick Conditional Formatting Analytics lines Use Insight for Increases and Decrease Forecast Analytics Changing calculations and Show As Working with Dashboards Dashboards in Power BI Defined How is a dashboard different from a report? Working in the Dashboard window

Duration 2 Days 12 CPD hours This course is intended for This course is intended for intermediate business and requirements analysts who are looking to improve their business case development and presentation skills. This course is also a great fit for project managers and product owners who work closely with business analysts or who perform some form of business case work themselves. Overview Understand the role of the business analyst within the business case process Understand the main professional associations and standards that support business analysts in the industry Discuss the benefits of business case creation Explore how to define the business need Describe the role of the business analyst in supporting the enterprise to determine how to optimally invest in the right project initiatives Explain how to identify stakeholders and the significance to the pre-project activities Discuss the importance of analyzing the enterprise Describe and explore the activities performed to assess the current business environment Explain how a business analyst describes a ?future? state environment including how to identify gaps in enterprise capabilities Present and explore how to define the scope of a solution Describe the activities performed and techniques used to determine viable solution options Explore various techniques for evaluating solution options including feasibility and risk analysis Thoroughly understand the purpose of conducting a feasibility assessment Discuss and practice a number of business analysis techniques that support the business case process Explore the components of a business case Describe how the business case supports decision makers in making go/no-go decisions Demonstrate how to assemble the output from pre-project activities into a well-structured business case Present techniques for presenting business cases to top level managers and obtaining buy-in Discuss methods for preparing for challenges during business case delivery Students learn the steps to effective business case development and support your strategic business recommendations with sound budgeting and financial back-up. The one course you need to make high-impact recommendations and receive full management support for your ideas. Introduction Module Learning Objectives What is Business Analysis Polling Question International Institute of Business Analysis BABOK© Guide Components Project Management Institute Business Analysis for Practitioners: A Practice Guide BABOK© Guide Knowledge Areas Benefits of Business Analysis Polling Question A Business Analyst can Influence Project Success Factors Challenges of Business Analysis Polling Question Purpose of a Business Case Exercise 1a: What Should a Business Case Include Define the Business Case Elements What to Look Out For Who is Involved Exercise 1b: Review Business Case Outline Module Learning Objectives Pre-Project Activities & the Business Analyst Module Learning Objectives The Definition of a Business Analyst The Role of a Business Analyst Responsibilities of a BA BA Role vs. PM Role Business Analysis vs. Systems Analysis Business Analysis Competencies Polling Question Business Analyst Role and Stakeholders Exercise 2a: Review the Case Study What is a Stakeholder? The Importance of Stakeholders Stakeholder Identification Tips for Identifying Stakeholders Other Stakeholder Tips Stakeholder Identification/Analysis Exercise 2b: Identify Roles and Responsibilities Stakeholder Map Stakeholder Matrix & Onion Diagrams A Stakeholder Map Onion Diagram Exercise 2c: Why do we Need to Understand the Enterprise? Why Study the Enterprise? What is Enterprise Architecture? What is Strategy Analysis? About Strategy Analysis Purpose of Strategy Analysis When to Perform Strategy Analysis Strategic Planning Module Summary The Needs Assessment Process Module Learning Objectives Business Need Defined Define Business Need The Needs Assessment Process Problem or Opportunity Exercise 3a: Problem/Opportunity Identification Understanding Why Situation Statements Business Need and Current State Determine the Stakeholders Polling Question Goals and Objectives Polling Question Exercise 3b: Give 3 Examples of Business Goals Define Business Need Techniques Exercise 3c: Identify the Business Need Definition of Strategy Analysis When Business Strategy is not Driving Project Definition Typical Project Profile The Executive Paradox Solution to the Paradox Exercise 3d: Describe 3 Outcomes You Would Expect from the Case Study The Four ?Ares? Understand How to Create a Business Model Business Model Example Exercise 3e: Create a Business Model The Business Case Approach Financial and Strategic Measurement Tools Module Summary Determining the Required Capabilities & Defining Solution Scope Module Learning Objectives Business Need and Current State Purpose of Analyzing the Current State Analyzing Current Capabilities and Process Capabilities Defined Techniques for Analyzing the Current State Define the Future State Techniques for Defining the Future State Assess Capability Gaps Stakeholders Involved when Reviewing Capability Gaps Discussion: Assessing New Capabilities Defining Solution Scope Determining Scope Boundary How to Define Solution Scope Defining Solution Scope Project Scope and Product Scope Scope Modeling Techniques Used to Define Scope Define Scope Boundaries Modeling Scope: Context Diagram Exercise 4a: Create a Context Diagram from the Case Study Communicating Solution Scope to Stakeholders Stakeholders Participating in Scope Activities Exercise 4b: Discuss Managing Expectations Module Summary Assessing Feasibility & Proposing Solution Options Module Learning Objectives Financial Analysis Purpose of Financial Analysis Costs versus Benefits Financial Models Timing for Assessing Financial Benefits Risk Assessing Risks Risk Process Exercise 5a: Identifying Risks Risk Analysis Capturing and Categorizing Risks Risk Strategies Tolerance for Risk Determining Solution Options Solution Option Process Determining and Analyzing Solution Options Brainstorming Conducting an Outcomes Focused Brainstorming Session Stakeholders Involved in Determining Solution Options Exercise 5b: Determining Solution Options Feasibility Analysis Discussion: Ranking Solution Options Discussion: Recommending the Most Viable Option Exercise 5c: Assess the Most Viable Options Solution Approach Definition Exercise 5d: Review the Business Case Templates Module Summary Packaging & Presenting the Business Case Module Learning Objectives Circumventing a Business Case Documenting the Business Case Value of the Business Case Process Business Case Components Business Case Techniques Build a Convincing Business Case Discussion: Identifying Decision Criteria Exercise 6a: Supporting a Go/No Go Decision Packaging the Business Case Planning Business Case Delivery Discussion: Planning Stakeholder Buy-in Information and Communication Needs in the Business Case Process Presenting your Business Case Exercise 6b: Anticipating and Responding to Challenges Module Summary Course Wrap Up Course Summary Questions Additional Resources Thank You Additional course details: Nexus Humans BA03 - Writing Effective Business Cases training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA03 - Writing Effective Business Cases course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Support Consultant System Administrator Technology Consultant Overview The objective of this course is to enable students to use the one-step migration procedure (DMO - Database Migration Option) to SAP HANA autonomously. This course covers the most important tasks for an SAP HANA administrator for the combined update & migration of an SAP system to the SAP HANA database. Furthermore, it provides details about the procedure and technical details of the process. Getting Familiar with Database Migration Option (DMO) Listing DMO Benefits Explaining DMO Basics Preparing Database Migration Option (DMO) Procedure Ensuring DMO Prerequisites are Fulfilled on the Host Configuring SAP Host Agent for DMO Examining the SUM UI Configuration of Database Migration Option (DMO) Procedure Starting the DMO Run Continuing DMO with Roadmap Steps Configuration and Checks Continuing DMO with Roadmap Steps Preprocessing Listing DMO Procedure Steps Monitoring the Migration Resetting the DMO Procedure Tuning the DMO Downtime Listing the DMO Steps After Roadmap Step Preprocessing Explaining the DMO Release Schedule Listing Migration Options to SAP HANA

Duration 2 Days 12 CPD hours This course is intended for It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators. Overview Describe business process improvement (BPI) business drivers.Plan, manage and close requirements for a Business Process Improvement project Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Apply a methodology to business process improvement projects. This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement. Introduction - A Business Process Improvement (BPI) Overview Why are we here today? What is BPI? Benefits of BPI Specific challenges/obstacles and successes Process improvement examples: Industry specific examples Famous debacles to avoid and successes to emulate Your role in helping to identify problems Overview of the Joiner 7-Step Method What is the Joiner 7-Step Method? Walkthrough of the Joiner 7-Step Method Template: Introduce and review Process Improvement Template Case Study Exercise: Read and discuss introduction to the Case Study Step #1: Initiate the Project Types of business problems typically encountered at insurance companies and banks How to recognize a business-related problem Identifying the gaps (delta between current and future states) Ownership of the project and the business problem Defining measurable success criteria Case Study Exercise: Complete the Problem Statement section (Step #1) of the template Step #2: Define Current Situation What are symptoms of a problem? Looking for symptoms of the problem Performing Stakeholder Analysis Technique: View a RACI Matrix Defining the impacts caused by the problem Technique: Business Process Modeling (As-Is) Understand how to draw an As-Is Business Process Model Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template Step #3: Identify Root Causes What are root causes? Performing Root Cause Analysis Technique: Fishbone Diagram using the cafeteria example Case Study Exercise: Discuss a Fishbone Diagram Technique: Pareto Chart (discuss and show example) Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template Step #4: Develop Solutions Identifying options for problem resolution Avoid jumping to conclusions Technique: Brainstorming Case Study Exercise: Conduct a Brainstorming Session Recognizing pros and cons for each option Technique: Kempner-Tregoe (?Must-Have? vs. ?Nice-to-Have?) Case Study Exercise: Determine best solution using a ?simple? Kempner-Tregoe model Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template Step #5: Define Measurable Results Prototyping the solution Technique: Business Process Modeling (To-Be) Measuring results against the success criteria (Step #1) Case Study Exercise: Review changes to an As-Is Business Process Model Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template Step #6: Standardize Process Defining how the process will be documented Plan and understand organizational readiness Discuss how employees are empowered to identify and act upon their ideas Identifying follow-up needs (i.e., training) for the staff that will be impacted Technique: Communication Plan Case Study Exercise: Complete the Standardize Process section (Step #6) of the template Step #7: Determine Future Plans Monitoring the process for Continuous Process Improvement (The ?Plan-Do-Check-Act? Cycle) Understand how to sustain the improvements made by the Joiner 7-Step Method Technique: PDCA form Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template Going Forward with a Plan of Action Identifying process problems in your organization Individual Exercise: Name three (3) possible areas for improvement Prioritize and define the next steps Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified