Description

Duration

2 Days

12 CPD hours

This course is intended for

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants

Overview

By the end of the course, you should be able to meet the following objectives:
Summarize the basic troubleshooting methodologies
Outline common troubleshooting techniques in the Workspace ONE UEM console
Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
Outline common application management troubleshooting techniques in the Workspace ONE UEM console
Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
Explain common troubleshooting approaches for the VMware Unified Access Gatewayâ¢ platform and individual edge services
Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assistâ¢

In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONEÂ© UEM. Troubleshooting is the backbone of service maintenance and management. To effectively troubleshoot product issues, administrators must understand how product services communicate and function. This in turn helps optimize service and software health management.

Course Introduction

Introductions and course logistics

Course objectives

Fundamentals of Troubleshooting Workspace ONE UEM

Outline software troubleshooting logic and support methods

Summarize the main process flows for the Workspace ONE UEM components

Explain the importance of Workspace ONE UEM process flows for troubleshooting

Identify different Workspace ONE UEM log files

Workspace ONE UEM Console Troubleshooting

Outline the best practices for troubleshooting Workspace ONE UEM console issues

Identify common group management and assignment-related issues

Outline common issues for Workspace ONE UEM console roles and system settings

Understand how analytic events can be used to identity platform errors

Summarize the steps for collecting and analyzing Workspace ONE UEM console logs

Integration Troubleshooting

Outline the common enterprise integrations in Workspace ONE UEM

Outline common troubleshooting techniques for the VMware AirWatchÂ© Cloud Connector?

Troubleshoot issues related to Directory Services integration

Identify directory user and groups synchronization issues

Troubleshoot issues related to certificate authority integration

Explain VMware Workspace ONEÂ© Access? integration and VMware Workspace ONEÂ© Intelligent Hub troubleshooting techniques

Endpoint Troubleshooting

Compare the endpoint connection topologies in Workspace ONE UEM

Outline useful tools and resources for endpoint troubleshooting

Summarize the best practices for device enrollment troubleshooting

Explain device connectivity troubleshooting techniques

Understand how to identify and resolve profile-related issues

Identify common compliance policy issues and potential root causes

Applications Troubleshooting

Explain the different scoping questions for troubleshooting applications

Review application management configurations

Summarize the general tools and resources for application troubleshooting

Describe the general logic of troubleshooting public applications

Understand internal application issues and potential causes

Explain purchased application troubleshooting techniques

Unified Access Gateway And Edge Services Troubleshooting

Review Unified Access Gateway architecture and edge service workflows

Understand Unified Access Gateway general configurations

Explain how to utilize Unified Access Gateway related troubleshooting tools and resources

Identify and resolve common issues for Content Gateway on Unified Access Gateway

Email Troubleshooting

Review different email architecture and workflows

Summarize common errors associated with email profiles

Identify tools and resources for email troubleshooting

Outline PowerShell integration issues and techniques to address them

Additional Troubleshooting Tools

Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues

Understand how Workspace ONE Assist can help endpoint troubleshooting

Course Images

VMware Workspace ONE: UEM Troubleshooting [V22.x]

By Nexus Human

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