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This course aims to help you advance your career by ensuring that you excel in business management.

Elevate workplace safety standards with our Health and Safety Level 3 course. Gain expertise in HACCP, compliance, risk management, and first aid to ensure a secure and healthy work environment. Be the vanguard of occupational health and safety with this essential training.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🌟 Course Overview 🌟 Unlock your potential and embark on a rewarding career in the field of physiotherapy, sports massage, and reflexology with our comprehensive Counselling Course - Physiotherapy, Sports Massage and Reflexology Complete Bundle. This all-inclusive program is designed to provide you with a deep understanding of the human body, effective therapeutic techniques, and the necessary skills to excel in these specialised fields. Did you know that the demand for physiotherapists, sports massage therapists, and reflexologists is rising? According to recent statistics, the UK healthcare industry is projected to experience a staggering 10% growth by 2028. This presents a significant opportunity for individuals seeking a stable and fulfilling career path. As renowned author John F. Kennedy once said, "Physical fitness is not only one of the most important keys to a healthy body, but also the basis of dynamic and creative intellectual activity." With our Counselling Course, you will become an integral part of this dynamic industry, helping individuals overcome physical challenges and achieve optimal well-being. 💡 Key Features of the Course 💡 CPD Certification: Upon successful completion, you will receive a Continuing Professional Development (CPD) certificate, recognised and respected by employers and professional bodies. 24/7 Learning Assistance: Our dedicated support team is available round the clock to provide guidance and assistance, ensuring you have a seamless learning experience. 🎯 Who is This Course For? 🎯 This Physiotherapy, Sports Massage and Reflexology Complete Bundle is ideal for aspiring physiotherapists, sports massage therapists, and reflexologists eager to acquire the fundamental knowledge and valuable skills required for success in these fields. Whether you are a newcomer or an experienced professional looking to enhance your expertise, this course will provide you with a solid foundation to thrive in the industry. 📚 What Will You Learn? 📚 You will gain a holistic understanding of physiotherapy, sports massage, and reflexology through a comprehensive range of modules. Here's a glimpse of what you will explore: In the Physiotherapy section, you will delve into topics such as the history of physiotherapy, skeletal muscle structure, neuromuscular system, injury prevention, sports physiotherapy, and more. You will learn essential techniques, treatment methods, and even specialised approaches for musculoskeletal conditions and Motor Neuron Disease (MND) patients. The Sports Massage segment will equip you with in-depth knowledge of anatomy, injury phases, athlete history assessment, treatment modification, and various specific treatments. You will understand the crucial role of sports massage in enhancing performance, preventing injuries, and aiding in recovery. Finally, in the Reflexology portion, you will explore the principles and techniques of this ancient practice. From understanding the human foot map to conducting reflexology treatments, you will develop the skills needed to provide holistic care and promote relaxation and well-being. 🌟 Why Enrol in This Course? 🌟 Enrolling in our Physiotherapy, Sports Massage and Reflexology Complete Bundle- Physiotherapy, Sports Massage, and Reflexology Complete Bundle Diploma offers numerous benefits: Top Reviewed Course: This course has received rave reviews from previous learners, who have praised its comprehensive content and applicable relevance. Recently Updated Material: The course content has been carefully curated and updated to ensure you receive the most relevant and up-to-date information in the field. Trending Career Opportunities: By completing this course, you will open doors to exciting and lucrative career opportunities in physiotherapy clinics, sports organisations, wellness centres, and even as a self-employed professional. 🔑 Requirements 🔑 To embark on this journey, you only need a passion for helping others and a willingness to learn. No prior experience or qualifications are necessary, making this course accessible to anyone with a keen interest in these fields. 🚀 Career Path 🚀 Upon completion of this comprehensive physiotherapy, Sports Massage and Reflexology Complete Bundle, you will be well-equipped to pursue various career paths, including: Physiotherapist (£26,000 - £48,000 per annum) Sports Massage Therapist (£18,000 - £35,000 per annum) Reflexologist (£20,000 - £30,000 per annum) Physiotherapy Support Worker (£17,000 - £23,000 per annum) Wellness Centre Practitioner (£20,000 - £40,000 per annum) Fitness Instructor (£15,000 - £30,000 per annum) Rehabilitation Specialist (£25,000 - £45,000 per annum) 🎓 Certification 🎓 Upon successful completion of the Physiotherapy, Sports Massage and Reflexology Complete Bundle - Physiotherapy, Sports Massage, and Reflexology Complete Bundle Diploma, you will receive a CPD certificate. This widely recognised certification will validate your newly acquired skills and knowledge, enhancing your professional credibility in the industry. Course Curriculum 4 sections • 35 lectures • 16:32:00 total length •What is Physiotherapy?: 00:30:00 •What do Physiotherapists do?: 00:15:00 •History of Physiotherapy: 00:15:00 •Skeletal Muscle Structure: 00:15:00 •Neuromuscular System: 00:15:00 •Injury Prevention: 00:15:00 •What is Sports Physiotherapy?: 00:15:00 •Osteoporosis: 00:15:00 •Back Pain & Critical Care: 00:15:00 •Aquatherapy & Hydrotherapy: 00:15:00 •Different Therapy Techniques: 00:30:00 •Treatment Method: 01:00:00 •Physiotherapy For MND Patient: 00:30:00 •Musculoskeletal Physiotherapy (MSK): 00:15:00 •TENS Machines: 00:30:00 •What is Therapeutic Ultrasound?: 00:15:00 •Becoming a Physiotherapist: 00:15:00 •Recommended Reading : Physiotherapy Support Worker Training: 00:00:00 •Introduction to Sports Massage: 01:00:00 •Working as Sports Massage: 00:30:00 •Understanding Anatomy: 00:30:00 •Phases of Injury: 00:30:00 •Athlete History: 01:00:00 •Treatment Modification: 01:00:00 •Specific Treatments: 00:15:00 •Further Education: 00:15:00 •Introduction to Reflexology: 00:15:00 •Historical Roots: 01:00:00 •benefits of reflexology: 00:02:00 •Theories & Effect of Reflexology: 01:00:00 •Foot Reflexology: 01:00:00 •Reflexology Techniques: 00:30:00 •Reflexology Aftercare: 00:15:00 •Hand Reflexology: 00:30:00 •Special Reflexology Treatments: 01:00:00

Using Blueprints in UE5, you can learn game development without coding. This beginner-friendly course will teach you how to use Unreal Engine's visual coding system. There is no prior experience required, and each lesson will gradually increase your knowledge.

Embark on a creative journey with our Candle Making Diploma. Unlock the art and science of crafting exquisite candles with our comprehensive online course. Learn essential techniques, explore diverse styles, and master the secrets of creating beautiful, fragrant candles. Elevate your skills, ignite your passion, and earn a Candle Making Diploma that shines as brightly as your handcrafted creations. Enroll now to illuminate your path to a world of endless candle-making possibilities!

Earn your EYFS Teaching Diploma and enhance your skills in Early Years Foundation Stage education. Our comprehensive program provides a deep understanding of child development, curriculum planning, and effective teaching strategies. Prepare to excel in the field of early childhood education with this accredited diploma, equipping you with the knowledge and confidence to create a positive impact on young learners' lives.

Our Security Management Diploma course will provide learners with a broad understanding of security theory and best practices in the workplace. After successful course completion, students will be able to utilise their theoretical knowledge and practical skills to identify issues, understand risks and how to neutralise them. This award-winning Security Management Diploma is our most popular online course for anyone looking to start a career or challenge themselves to learn something new in security management. The Diploma is structured into 8 exciting units, complete with expertly designed online study materials and video lessons so you can learn everything you need to know to succeed. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Security Management Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This is a great opportunity for all students from any academic backgrounds to learn more on this subject.

This online recruitment and HR course teach core competencies in interviewing, employee retention, leadership and training through video lessons, practical assessments and online study materials. The Human Resource Management and Recruitment Training is designed and delivered by expert instructors to ensure the lessons taught are directly applicable to expert practice. The Human Resource Management and Recruitment Training is broken into accessible, informative and easy-to-understand modules covering all the responsibilities and role-specific skills for human resource and recruitment management. You will learn techniques for shortlisting and interviewing candidates, maintaining good workplace health and safety, and providing effective feedback. You also gain broader, transferable office administration skills and an understanding of relevant legislation. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for businesses who want to learn how to hire the right kind of people for their jobs, as well as job seekers wanting to understand the recruitment process in order to stand out. Career path Training offered by the Human Resource Management and Recruitment Training could potentially benefit a range of roles, but would particularly enhance careers in HR Recruitment Finance Accounting Payroll Bookkeeping Office Administration Business Management Customer Service Other expert office roles

Diploma in Yoga is one of our best selling and most popular course. The Diploma in Yoga is organised into 13 units and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 9 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Diploma in Yoga is suitable for anyone who want to gain extensive knowledge, potential experience and expert skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.