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53333 Courses delivered Online

Marketing: Research, Branding, Advertising and Pricing Strategies

By Online Training Academy

Unlock the secrets of successful marketing with our comprehensive course, "Marketing: Research, Branding, Advertising, and Pricing Strategies." From understanding the basics to mastering strategic marketing, this course covers it all. Explore essential topics like consumer behaviour, market segmentation, product life cycles, branding, pricing strategies, and digital marketing. Gain practical insights into advertising, sales promotion, personal selling, and public relations. Perfect for anyone looking to enhance their marketing skills and drive business success. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Learners will gain a solid understanding of marketing fundamentals and the marketing process. They will explore the marketing environment and conduct marketing research to understand consumer and business buying behaviours. Students will learn how to segment markets and develop effective product strategies throughout the product life cycle. They will discover the essentials of branding and pricing strategies to position products competitively. The curriculum covers marketing channels, integrated marketing communications, and the importance of advertising and sales promotions. Personal selling, public relations, and direct and digital marketing are also key components. Finally, students will learn strategic marketing techniques to plan and execute comprehensive marketing campaigns effectively. This curriculum equips learners with practical skills and knowledge to thrive in various marketing roles. Course Curriculum: Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Marketing Environment Module 04: Marketing Research Module 05: Consumer Buying Behaviour Module 06: Business Markets and Buying Behaviour Module 07: Market Segmentations Module 08: Product Strategy Module 09: Product Life Cycle Module 10: Branding Strategy Module 11: Pricing Strategy Module 12: Marketing Channels Module 13: Integrated Marketing Communications Module 14: Advertising and Sales Promotion Module 15: Personal Selling and Public Relations Module 16: Direct and Digital Marketing Module 17: Strategic Marketing Learning Outcomes: Identify key elements in marketing research for strategic decision-making. Analyse consumer behaviour to enhance targeted marketing strategies effectively. Develop branding strategies aligned with product life cycle stages. Formulate competitive pricing strategies based on market segmentation analysis. Implement integrated marketing communications for effective brand promotion. Evaluate digital marketing channels for strategic marketing campaigns. CPD 10 CPD hours / points Accredited by CPD Quality Standards Marketing: Research, Branding, Advertising and Pricing Strategies 12:08:28 1: Module 01: Basics of Marketing 28:51 2: Module 02: The Marketing Process 35:55 3: Module 03: Marketing Environment 21:18 4: Module 04: Marketing Research 38:52 5: Module 05: Consumer Buying Behaviour 57:31 6: Module 06: Business Markets and Buying Behaviour 37:40 7: Module 07: Market Segmentations 39:53 8: Module 08: Product Strategy 43:21 9: Module 09: Product Life Cycle 23:49 10: Module 10: Branding Strategy 31:59 11: Module 11: Pricing Strategy 1:00:20 12: Module 12: Marketing Channels 53:31 13: Module 13: Integrated Marketing Communications 47:56 14: Module 14: Advertising and Sales Promotion 48:07 15: Module 15: Personal Selling and Public Relations 1:00:48 16: Module 16: Direct and Digital Marketing 47:06 17: Module 17: Strategic Marketing 50:31 18: CPD Certificate - Free 01:00 Who is this course for? Business professionals seeking advanced marketing knowledge. Marketing managers aim to refine strategic marketing approaches. Entrepreneurs interested in enhancing brand development strategies. Graduates pursuing careers in marketing or related fields. Anyone wanting to deepen their understanding of marketing principles. Career path Market Research Analyst Brand Manager Pricing Analyst Advertising Executive Digital Marketing Specialist Public Relations Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Marketing: Research, Branding, Advertising and Pricing Strategies
Delivered Online On Demand12 hours 6 minutes
£12

Principles of Pharmacology

By Online Training Academy

Unlock the science behind drug interactions and therapeutic principles with our comprehensive "Principles of Pharmacology" course. Perfect for aspiring pharmacologists, healthcare professionals, and students, this course delves into essential topics essential for understanding the impact of medications on the human body. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Principles of Pharmacology" course, learners will explore essential concepts and practices in the study of how drugs affect the body. They will gain a deep understanding of how medications are developed, regulated, and used in treating various health conditions. The course covers the effects of drugs on the nervous system, heart, hormones, and immune responses, providing insights into their mechanisms and applications. Students will also learn about the specific pharmacological treatments for cancer and understand the principles of toxicology, including how substances can be harmful to biological systems. This comprehensive curriculum equips learners with crucial knowledge to understand drug actions, their therapeutic uses, and potential risks, preparing them to contribute effectively in fields related to healthcare, research, and pharmaceutical industries. Course Curriculum Module 01: Fundamental Principles of Pharmacology Module 02: Drug Development and Regulation Module 03: Neuropharmacology Module 04: Cardiovascular Pharmacology Module 05: Endocrine Pharmacology Module 06: Inflammation and Immune Pharmacology Module 07: Chemotherapy Module 08: Toxicology Learning Outcomes: Understand fundamental principles of pharmacology and their applications in healthcare. Analyze the process of drug development and the regulatory framework. Explain neuropharmacology and its implications in neurological disorders treatment. Evaluate cardiovascular pharmacology and its impact on heart health management. Discuss endocrine pharmacology and its role in hormonal balance maintenance. Explore inflammation and immune pharmacology in the context of immune system regulation. CPD 10 CPD hours / points Accredited by CPD Quality Standards Principles of Pharmacology 1:33:31 1: Module 01: Fundamental Principles of Pharmacology 13:50 2: Module 02: Drug Development and Regulation 09:27 3: Module 03: Neuropharmacology 09:35 4: Module 04: Cardiovascular Pharmacology 12:25 5: Module 05: Endocrine Pharmacology 14:46 6: Module 06: Inflammation and Immune Pharmacology 09:27 7: Module 07: Chemotherapy 11:50 8: Module 08: Toxicology 11:11 9: CPD Certificate - Free 01:00 Who is this course for? Pharmacology students seeking foundational knowledge. Healthcare professionals expanding their understanding of pharmacological principles. Researchers focusing on drug development and regulatory aspects. Medical professionals specializing in neurological or cardiovascular fields. Biomedical scientists interested in pharmacological research. Career path Pharmacologist Pharmaceutical Research Scientist Clinical Trial Coordinator Cardiovascular Pharmacologist Neuropharmacologist Toxicologist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Principles of Pharmacology
Delivered Online On Demand1 hour 36 minutes
£12

Digital Marketing: CRM System and SEO

By Online Training Academy

Unlock the power of digital marketing with our comprehensive course, "Digital Marketing: CRM System and SEO." Dive into the essential strategies and tools that drive successful online marketing campaigns, from mastering Customer Relationship Management (CRM) systems to optimizing your website for search engines. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Digital Marketing: CRM System and SEO" course, learners will gain a solid understanding of digital marketing principles. They will explore the benefits and challenges of digital marketing and learn how to effectively use various devices and messages to reach their target audience. The course covers essential internet tools for finding and using targeted information. Learners will delve into SEO, understanding its pros and cons, and how to optimize websites for better search engine rankings. They will also learn about Customer Relationship Management (CRM) systems and how digital technologies enhance customer interactions. Additionally, the course addresses important legal requirements to ensure ethical and lawful digital marketing practices. This comprehensive course equips learners with the skills and knowledge needed to excel in the digital marketing landscape. Course Curriculum Module 01: Introduction to Digital Marketing Module 02: Digital Marketing Advantages and Disadvantages Module 03: Digital Marketing Devices and Messages Module 04: Internet Facilities for Targeted Information Module 05: SEO: Pros and Cons Module 06: CRM System and Digital Technologies Module 07: Legal Requirements and Digital Marketing Learning Outcomes: Understand the basics of digital marketing and its core concepts. Identify digital marketing advantages and disadvantages in various contexts. Recognise different digital marketing devices and messaging techniques. Utilise internet facilities for targeted marketing information. Evaluate the pros and cons of SEO strategies. Integrate CRM systems with digital technologies effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Digital Marketing: CRM System and SEO 3:04:04 1: Module 01: Introduction to Digital Marketing 21:50 2: Module 02: Digital Marketing Advantages and Disadvantages 34:09 3: Module 03: Digital Marketing Devices and Messages 41:19 4: Module 04: Internet Facilities for Targeted Information 22:40 5: Module 05: SEO: Pros and Cons 21:26 6: Module 06: CRM System and Digital Technologies 22:22 7: Module 07: Legal Requirements and Digital Marketing 19:18 8: CPD Certificate - Free 01:00 Who is this course for? Aspiring digital marketers Marketing students Business owners Marketing professionals Entrepreneurs Career path Digital Marketing Specialist SEO Consultant CRM Manager Marketing Coordinator Social Media Manager Content Strategist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Digital Marketing: CRM System and SEO
Delivered Online On Demand3 hours 6 minutes
£12

Introduction to Public Health

By Online Training Academy

Explore the foundational concepts of public health and its crucial role in promoting community well-being with our comprehensive course, "Introduction to Public Health." Whether you're new to the field or seeking to deepen your understanding, this course equips you with essential knowledge and skills. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Introduction to Public Health" course, learners will explore essential aspects of public health. They will gain an understanding of how public health protects and improves the health of communities. The course covers principles and policies that guide public health efforts, including disease control and epidemiology, which helps in tracking and understanding diseases. Learners will also delve into topics like maternal and child health, examining how health practices impact childbirth and early life. Environmental factors affecting public health will be explored, highlighting how surroundings can influence well-being. Additionally, the course addresses ethical considerations in public health, emphasizing the importance of making ethical decisions in health policies and practices. Overall, students will gain a comprehensive view of public health, equipping them with knowledge to contribute effectively to community health initiatives. Course Curriculum Module 01: Introduction to Public Health Module 02: Principles of Public Health Module 03: Health System and Policy Module 04: Disease Control Module 05: Understanding Epidemiology Module 06: Understanding Measures of Disease Frequency Module 07: Maternity and Childbirth Module 08: Environment and Public Health Module 09: Public Health and Ethics Learning Outcomes Understand key principles of public health and its significance globally. Analyze health systems and policies influencing public health strategies. Identify methods for disease control and prevention in public health. Explain epidemiological concepts and their application in public health. Evaluate measures of disease frequency used in public health research. Discuss ethical considerations in public health practice and policymaking. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Public Health 1:52:48 1: Module 01: Introduction to Public Health 12:53 2: Module 02: Principles of Public Health 10:48 3: Module 03: Health System and Policy 13:09 4: Module 04: Disease Control 13:48 5: Module 05: Understanding Epidemiology 14:27 6: Module 06: Understanding Measures of Disease Frequency 10:07 7: Module 07: Maternity and Childbirth 16:08 8: Module 08: Environment and Public Health 11:42 9: Module 09: Public Health and Ethics 08:46 10: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking foundational knowledge in public health. Students pursuing studies in healthcare-related disciplines. Individuals interested in understanding community health and wellbeing. Government officials involved in health policy development. Anyone curious about the impact of environment on public health. Career path Public Health Analyst Health Policy Advisor Epidemiology Research Assistant Environmental Health Officer Maternal and Child Health Specialist Public Health Ethics Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Public Health
Delivered Online On Demand1 hour 54 minutes
£12

Building Surveyor Online Training

By Online Training Academy

Unlock your potential in the construction industry with our comprehensive training programme, meticulously designed to elevate your expertise and ensure your success. Immerse yourself in a robust curriculum that navigates through the intricacies of construction management, surveying techniques, and cutting-edge technology. You'll delve into the essential principles of building pathology and adaptation, ensuring you have a solid foundation in understanding the dynamics of building structures. Navigate the complexities of procurement and contract administration, and grasp the critical legal aspects that govern the industry. Our training ensures you master the art of cost estimation, from the fundamental elements to advanced methodologies specific to the construction industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Embrace the future of construction with in-depth knowledge of Building Information Modelling and refined report writing skills. Our programme is crafted to provide you with a holistic understanding of construction material management and effective cost management strategies. You'll be equipped to tackle the challenges of modern construction projects with confidence and precision. Join us and transform your career, gaining insights that will keep you ahead in a rapidly evolving field. Our expertly curated modules are your gateway to mastering the essential facets of the construction industry, providing you with the tools to excel and lead with confidence. Course Curriculum Module 01: Introduction to Construction Management Module 02: Building Survey An Introduction Module 03: The Procedure of Building Survey and Surveys of Module 04: Building Technology Module 05: Building Pathology Module 06: Building Adaptation Module 07: Building Procurement and Contract Administration Module 08: Building Law Principles Module 09: Legal Aspects Module 10: Role of Cost Estimator and New Aspects of Cost Estimation Module 11: Elements and Factors Influencing Cost Estimation Module 12: Cost Estimation Module 13: Cost Estimation in the Construction Industry Module 14: Cost Management Module 15: Management of Material for Construction Module 16: Building Information Modelling Module 17: Report Writing Learning Outcomes Understand construction management principles and procedures in building surveying. Conduct comprehensive building surveys and assessments effectively. Apply advanced building technology knowledge in various contexts. Diagnose building pathology issues accurately and efficiently. Navigate building procurement and contract administration processes. Manage cost estimation and material procurement in construction projects. CPD 10 CPD hours / points Accredited by CPD Quality Standards Building Surveyor Online Training 4:02:47 1: Module 01: Introduction to Construction Management 08:23 2: Module 02: Building Survey An Introduction 12:17 3: Module 03: The Procedure of Building Survey and Surveys of 12:06 4: Module 04: Building Technology 14:35 5: Module 05: Building Pathology 11:13 6: Module 06: Building Adaptation 18:19 7: Module 07: Building Procurement and Contract Administration 28:15 8: Module 08: Building Law Principles 14:40 9: Module 09: Legal Aspects 10:39 10: Module 10: Role of Cost Estimator and New Aspects of Cost Estimation 06:34 11: Module 11: Elements and Factors Influencing Cost Estimation 09:28 12: Module 12: Cost Estimation 21:26 13: Module 13: Cost Estimation in the Construction Industry 25:17 14: Module 14: Cost Management 09:52 15: Module 15: Management of Material for Construction 10:50 16: Module 16: Building Information Modelling 17:42 17: Module 17: Report Writing 10:11 18: CPD Certificate - Free 01:00 Who is this course for? Aspiring building surveyors seeking foundational knowledge. Construction managers expanding their surveying expertise. Architects needing comprehensive building assessment skills. Real estate professionals interested in building technology. Engineers looking to enhance cost estimation abilities. Career path Building Surveyor Construction Manager Cost Estimator Building Consultant Property Manager Building Inspector Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Building Surveyor Online Training
Delivered Online On Demand4 hours
£12

Hydrotherapy Training

By Online Training Academy

Unlock the secrets of hydrotherapy with our comprehensive training course designed for healthcare professionals and enthusiasts alike. Whether you're looking to expand your therapeutic skills or delve into a new field, our Hydrotherapy Training offers everything you need to know to excel in this rejuvenating practice. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Hydrotherapy Training course, learners will delve into the fundamentals of hydrotherapy, exploring its various applications and benefits. They will gain a solid understanding of human anatomy and physiology as it relates to hydrotherapy practices. The course covers different types of hydrotherapy techniques and their specific uses in treating various health conditions. Learners will explore the physiological effects of hydrotherapy on the body, including its therapeutic impacts. Practical applications focus on hydrotherapy techniques tailored for the shoulder and lower limbs, addressing common issues and promoting recovery. Additionally, the course extends its application to hydrotherapy for animals, providing insights into how these techniques can benefit veterinary care. Overall, learners will acquire comprehensive knowledge and skills in applying hydrotherapy effectively, both for human rehabilitation and animal well-being. Course Curriculum Module 01: Introduction to Hydrotherapy Module 02: Anatomy and Physiology Review Module 03: Types of Hydrotherapy Module 04: Common Conditions Treated With Hydrotherapy Module 05: Effects of Hydrotherapy Module 06: Hydrotherapy for Shoulder and Lower Limb Module 07: Hydrotherapy for Animals Learning Outcomes: Identify various types of hydrotherapy treatments for therapeutic applications. Describe the physiological effects of hydrotherapy on the human body. Apply hydrotherapy techniques specifically for shoulder and lower limb conditions. Recognize common medical conditions treated effectively through hydrotherapy methods. Explain the anatomical structures relevant to hydrotherapy treatments. Explore hydrotherapy applications in veterinary care for different animal conditions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Hydrotherapy Training 1:12:34 1: Module 01: Introduction to Hydrotherapy 09:02 2: Module 02: Anatomy and Physiology Review 10:04 3: Module 03: Types of Hydrotherapy 10:56 4: Module 04: Common Conditions Treated With Hydrotherapy 11:09 5: Module 05: Effects of Hydrotherapy 09:32 6: Module 06: Hydrotherapy for Shoulder and Lower Limb 10:10 7: Module 07: Hydrotherapy for Animals 10:41 8: CPD Certificate - Free 01:00 Who is this course for? Physiotherapists looking to enhance treatment options. Sports therapists interested in holistic rehabilitation methods. Veterinarians seeking alternative therapeutic interventions. Healthcare professionals wanting to broaden therapeutic knowledge. Fitness trainers aiming to expand client rehabilitation techniques. Career path Hydrotherapist in a rehabilitation centre. Physiotherapy assistant with hydrotherapy specialization. Sports therapist focusing on hydrotherapy treatments. Veterinary hydrotherapist for animal rehabilitation. Aquatic therapist in healthcare settings. Hydrotherapy technician in a wellness centre. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Hydrotherapy Training
Delivered Online On Demand1 hour 12 minutes
£12

Level 3 Wills and Probate Law - CPD Accredited Course

By Online Training Academy

Unlock the keys to securing your legacy and navigating the intricacies of estate planning with our comprehensive course. Designed for anyone eager to master the art of managing wills and probate, our curriculum offers an unparalleled journey through every vital aspect of the field. From the essential principles of crafting a will to understanding the nuances of intestacy, our course delivers profound insights with clarity and precision. Dive into the complexities of trusts, learn the procedures for obtaining probate, and gain the knowledge needed to rectify any errors in a will. Our expertly curated content ensures that you are well-equipped to handle all aspects of estate and probate law, demystifying even the most challenging concepts. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Whether you're preparing to manage your estate, assist others with theirs, or simply looking to enhance your understanding of this crucial area, our course provides the guidance you need. Delve into the critical processes such as revoking wills and leveraging the power of attorney, all explained in a clear and engaging manner. With a focus on practical application, this course empowers you to make informed decisions, ensuring that your expertise in wills and probate law is both comprehensive and actionable. Enrol today and embark on a journey that will transform your approach to estate planning and probate administration. Course Curriculum Module 01: An Introduction To Estate And Wills Module 02: Making A Will Module 03: Trusts And Dispositions Module 04: Intestacy Module 05: Probate Module 06: Correcting Errors In A Will Module 07: Revocation Of Wills Module 08: Power Of Attorney Learning Outcomes: Understand the fundamentals of estate management and will creation. Learn the process and legal requirements for making a valid will. Explore trusts and their role in estate planning and dispositions. Comprehend the rules of intestacy and their implications. Gain insights into the probate process and its legal aspects. Learn how to correct errors and revoke wills effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Wills and Probate Law - CPD Accredited Course 1:55:35 1: Module 01: An Introduction To Estate And Wills 09:55 2: Module 02: Making A Will 13:41 3: Module 03: Trusts And Dispositions 10:44 4: Module 04: Intestacy 18:15 5: Module 05: Probate 17:56 6: Module 06: Correcting Errors In A Will 10:35 7: Module 07: Revocation Of Wills 15:43 8: Module 08: Power Of Attorney 17:46 9: CPD Certificate - Free 01:00 Who is this course for? Individuals planning their estate and writing a will. Legal professionals specialising in wills and probate. Executors of estates seeking legal knowledge. Family members managing intestate estates. Those interested in trusts and estate planning. Career path Estate Planner Probate Lawyer Trust Administrator Legal Consultant in Wills Probate Court Officer Will Writer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 3 Wills and Probate Law - CPD Accredited Course
Delivered Online On Demand1 hour 54 minutes
£12

Call Center Manager Training

By Online Training Academy

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Center Manager Training
Delivered Online On Demand2 hours 18 minutes
£12

Certificate on Retail Associate

By Online Training Academy

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificate on Retail Associate 1:43:45 1: Module 01: Introduction to Retail Associate 06:04 2: Module 02: The Qualities of a Retail Associate 10:36 3: Module 03: Importance of Consumer Behaviour 05:48 4: Module 04: The Importance of Communicating with Customers 09:03 5: Module 05: The Sales Process and Dealing with Customers at the Checkout 04:56 6: Module 06: Retail Psychology 07:06 7: Module 07: Consumer Rights Act 08:42 8: Module 08: Health and Safety for Retail Stores 09:59 9: Module 09: In-store Design 09:04 10: Module 10: Exterior Design 09:31 11: Module 11: Introduction to Visual Merchandising 07:38 12: Module 12: Management Skills for Leading Your Team 08:40 13: Module 13: Taking Trends and Targeting Customers Effectively 05:38 14: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Certificate on Retail Associate
Delivered Online On Demand1 hour 42 minutes
£12

Basics of Food Allergen Awareness

By Online Training Academy

In today's world, food allergies are a critical concern for consumers and businesses alike. Whether you are a food industry professional, a healthcare provider, or simply someone interested in understanding food allergens better, our comprehensive course is designed to equip you with the essential knowledge and skills needed to navigate this complex landscape. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This course on Food Allergen Awareness teaches you the essentials of food allergens. You will learn what food allergens are and how they affect people. The course covers common allergic reactions and how to treat them, ensuring you know what to do in case of an emergency. You will also learn how to provide accurate allergen information to consumers, helping them make safe food choices. Additionally, the course offers guidance for food businesses, teaching best practices to avoid cross-contamination and maintain a safe environment for customers with allergies. By the end, you will be better equipped to manage food allergens, protect consumers, and ensure safety in food handling and preparation. Course Curriculum Module 01: Basics of Food Allergens Module 02: Allergic Reactions and Treatments Module 03: Allergen Guidance for Consumers Module 04: Allergen Guidance for Food Businesses Learning Outcomes: Understand the fundamental concepts and types of food allergens. Recognise symptoms of allergic reactions and appropriate treatments. Identify key allergen information for consumer awareness. Implement allergen management strategies in food businesses. Interpret allergen labelling and regulatory requirements. Enhance food safety by mitigating allergen risks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basics of Food Allergen Awareness 44:42 1: Module 01: Basics of Food Allergens 08:12 2: Module 02: Allergic Reactions and Treatments 12:52 3: Module 03: Allergen Guidance for Consumers 08:54 4: Module 04: Allergen Guidance for Food Businesses 13:44 5: CPD Certificate - Free 01:00 Who is this course for? Food industry workers Restaurant owners and managers Health and safety officers Consumer advocacy groups Food labelling specialists Career path Food safety officer Quality assurance manager Restaurant manager Food labelling specialist Health and safety inspector Consumer protection advocate Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Basics of Food Allergen Awareness
Delivered Online On Demand42 minutes
£12