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Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

Innovation Project Management: On-Demand Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. Companies need growth for survival. Companies cannot grow simply through cost reduction and reengineering efforts. Innovation is needed and someone must manage these innovation projects. Over the past two decades, there has been a great deal of literature published on innovation and innovation management. Converting a creative idea into reality requires projects and some form of project management. Unfortunately, innovation projects, which are viewed as strategic projects, may not be able to be managed using the traditional project management philosophy we teach in our project management courses. There are different skill sets needed, different tools, and different life-cycle phases. Innovation varies from industry to industry and even companies within the same industry cannot come to an agreement on how innovation project management should work. This program describes the relationship that needs to be established between innovation, business strategy, and project management to turn a creative idea into a reality. We will explore the importance of identifying the components of an innovative culture, existing differences, challenges, and the new set of skills needed in innovation project management. What you Will Learn Explain the links needed to bridge innovation, project management, and business strategy Describe the different types of innovation and the form of project management each require Identify the differences between traditional and innovation project management, especially regarding governance, human resources management challenges, components of an innovative culture and competencies needed by innovation project managers Establish business value and the importance of new metrics for measuring and reporting business value Relate innovation to business models and the skills needed to contribute in the business model development Recognize the roadblocks affecting innovation project management and their cause to determine what actions can be taken Determine the success and failure criteria of an innovation project Foundation Concepts Understanding innovation Role of innovation in a company Differences between traditional (operational) and strategic projects Innovation management Differences between innovation and R&D Differing views of innovation Why innovation often struggles Linking Innovation Project Management to Business Strategy The business side of innovation project management The need for innovation targeting Getting close to the customers and their needs The need for line-of-sight to the strategic objectives The innovation enterprise environmental factors Tools for linking Internal Versus External (Co-creation) Innovation Open versus closed innovation Open innovation versus crowdsourcing Benefits of internal innovation Benefits of co-creation (external) innovation Selecting co-creation partners The focus of co-creation The issues with intellectual property Understanding co-creation values Understanding the importance of value-in-use Classification of Innovations and Innovation Projects Types of projects Types of innovations Competency-enhancing versus competency-destroying innovations Types of innovation novelty Public Sector of Innovation Comparing public and private sector project management Types of public service innovations Reasons for some public sector innovation failures An Introduction to Innovation Project Management Why traditional project management may not work The need for a knowledge management system Differences between traditional and innovation project management Issues with the 'one-size-fits-all' methodology Using end-to-end innovation project management Technology readiness levels (TRLs) Integrating Kanban principles into innovation project management Innovation and the Human Resources Management Challenge Obtaining resources Need for a talent pipeline Need for effective resource management practices Prioritizing resource utilization Using organizational slack Corporate Innovation Governance Types of innovation governance Business Impact Analysis (BIA) Innovation Project Portfolio Management Office (IPPMO) Using nondisclosure agreements, secrecy agreements, confidentiality agreements, and patents Adverse effects of governance decisions Innovation Cultures Characteristics of a culture for innovation Types of cultures Selecting the right people Linking innovation to rewards Impact of the organizational reward system Innovation Competencies Types of innovation leadership The need for active listening Design thinking Dealing with ambiguity, uncertainty, risks, crises, and human factors Value-Based Innovation Project Management Metrics Importance of innovation project management metrics Understanding value-driven project management Differences between benefits and value - and when to measure Traditional versus the investment life cycle Benefits harvesting Benefits and value sustainment Resistance to change Tangible and intangible innovation project management metrics Business Model Innovation Business model characteristics Impact of disruptive innovation Innovation Roadblocks Roadblocks and challenges facing project managers Ways to overcome the roadblocks Defining Innovation Success and Failure Categories for innovation success and failure Need for suitability and exit criteria Reasons for innovation project failure Predictions on the Future of Innovation Project Management The Six Pillars of changing times Some uses for the new value and benefits metrics

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Learn to build highly interactive online and mobile courses with Articulate Storyline 360 that can be delivered through any learning management system or website. It's simple enough for beginners, but powerful enough for experts. A hands-on course containing live demonstrations of an excellent learning experience.

Our courses have been designed by experienced teachers to make getting TEFL qualified as convenient as possible. These online courses are entirely self-paced, meaning you can fit study around your life in a way that works best for you. Throughout the course, you will have the support of your own personal tutor who is with you from beginning to end to mark your work, provide helpful feedback, and answer all your questions. 120-hour Premier Online TEFL Course: 50-hour Online TEFL Course Learn about classroom management, teaching styles and advanced TEFL methodology. Includes units on business English, young learners, and teaching English one-to-one. Study with a personal tutor and meet fellow students on our course forums. 30-hour Online Grammar Course Do not know your irregular verbs from auxiliary verbs? This course will improve your basic grammar and give you the grounding you will need to communicate complicated language rules to a student audience. 20-hour Online Video Course Seeing an English teacher in action is a potent learning tool and really brings the theory to life. Feel free to steal the ideas in these video courses to use in your first lessons. We do not mind! Two 10-hour specialist mini-modules. Two mini-modules designed for specific TEFL jobs, which will help your CV stand out. One 10-hour unit is about teaching online, and the other 10-hour unit will help you teach large classes. Included in the 120-hour Premier Online TEFL Course: Lifetime access to the TEFL Job Centre The TEFL Virtual Educators course doesn’t just train you to teach; it helps you find and be offered great TEFL jobs around the world. From exclusive access to our job vacancies to a lifetime of free TEFL career advice, we’re here to help you kick-start your new career. Internationally recognised TEFL certificate – hard copy & PDF A widely-recognised certificate posted straight to your door which shows your achievements on our course, something you can show to TEFL employers to secure you a job. Personal online TEFL tutor Work through your course with the help of an experienced and qualified TEFL tutor. Throughout the course, you’ll have the same tutor, so you have one point of contact for advice and assistance. Online TEFL Class breakdown Lesson Planning Teaching English Vocabulary Teaching Pronunciation Understanding English Grammar Teaching Receptive Skills: Listening and Reading Teaching Productive Skills: Speaking and Writing Teaching English Grammar Principles of Teaching English as a Foreign Language Materials and Aids for Teaching English/Classroom Management Strategies Using Resources Effectively when Teaching English as a Foreign Language Case Study, CV and Cover Letter, Job Sites and Resources You will explore the latest theories in topics such as second language acquisition and social discourse and have the chance to apply these to your own classroom practice and curriculum development. You will also learn to conduct your own research, compile and analyse qualitative and quantitative data and develop your critical-evaluative skills. These skills will be used on your own research project at the end of the course, as well as in your future career. Core modules: Second Language Acquisition You will focus on the major themes that have emerged from literature on second language learning over the last three decades. You will examine some of the research on the second-language acquisition process, look critically at reports of second-language research, and examine some of the theories which endeavour to interpret research evidence. You will be encouraged to use your own language learning and teaching experience to assess the relative merits of such materials. Discourse in Society You will examine the relationship between language and society and the construction of discourse in various domains. You will explore sociological and sociolinguistic models and theories, such as speech communities, communities of practice and ethnolinguistic vitality, with a particular focus on social variation and stratification across various linguistic levels (phonology, lexicon, syntax). You will explore discourse's notion (or notions) in both its linguistic and wider meaning and its construction in and through society and language use. You will study methods for collecting and transcribing data and discover various linguistic and discourse analysis approaches. These methods and approaches will then be put into context and used in the analysis of the relevant social spheres and domains, such as educational or institutional discourse. Research Methods in Applied Linguistics This module will provide you with an introduction to research methods in preparation for the MA dissertation. It will familiarise you with the basic processes of conducting research, including general methodological approaches as well as research ethics. You will analyse and discuss both qualitative and quantitative data in order to develop your critical-evaluative skills. Materials and Course Design You will explore the factors involved in the design of language courses and teaching materials, reflecting on one possible course design process. You will start with an analysis of the context in which the course will take place, the needs of the learners, and current theories of language and language learning. You will move on to consider how course content can be selected and ordered in a principled way, how assessment relates to course design, and how and when courses should be evaluated. Finally, you will consider the evaluation, adaptation, and creation of course materials. Classroom Theory and Practice You will examine current research on modern classroom operations, exploring key concepts and issues through relevant professional and academic literature. A more practical element will be realised through filmed observation of teachers in practice. You will also be encouraged to reflect on your teaching and learning experience and analyse and discuss your beliefs and attitudes towards learning and teaching. Major Project This module will support you in the preparation and submission of a master’s dissertation, allowing you to explore in-depth a particular topic that reflects your academic interest. Assessment You will show your understanding of theoretical issues and their practical application through a combination of portfolios, classroom observation tasks and critical essays. After completing your final module, you will also research and prepare a 15,000-word dissertation.

ACCA is ideal if you’re looking to progress your career and become a chartered accountant, or work in an accountancy, audit or tax firm. Access all subjects with one flexible, affordable subscription. Progress your studies and reach your career goals with Eagle. Career benefits of an ACCA distance learning course Our courses are accredited by the ACCA ( Association of Chartered Certified Accountants). An ACCA qualification can open doors to great careers and amazing salaries across the world. There are so many roles you could go into – nothing is out of reach for an ACCA member. You don’t need any qualifications to start with ACCA, just a willingness to learn. The Foundation level is a great place to start if you’re new to accountancy, or work in finance and have no accountancy credentials. Once you reach the final level you can become a chartered accountant with a world-leading ACCA designation, and an internationally recognised MSc. ACCA Accounting qualifications Diploma in Accounting and Business (Foundation Level) Do you want to learn about the fundamentals of accounting? Ready to get your career started in finance? The ACCA Foundation Diploma in Accounting and Business is the level for you. It’s the perfect place to start if you are new to accountancy, or if you’re already working in finance but have no formal qualifications. You can get certificates and diplomas along the way before going on to the ACCA qualification. Applied Knowledge ACCA Applied Knowledge gives you the essential building blocks for a successful career in accountancy and finance. You’ll get a broad understanding of accountancy techniques – just what you need to get started. ACCA Applied Knowledge is for you if you want to develop the skills to become a professional accountant. Applied Skills Ready to build on your existing knowledge and understanding? Applied Skills develops that knowledge and gives you the strong and practical finance understanding that professional accountants need, no matter what sector or industry they are in.  ACCA Applied Skills is for you if you’ve already got some finance experience and learning under your belt and are serious about advancing in accountancy. The subjects that you will learn are essential if you’re wanting to become a strategic accountant in any sector or industry. Strategic Professional If you want to be seen as a strategic, forward thinking professional accountant, with opportunities all over the world – then this is the qualification for you. Strategic Professional can open doors to the most sought after jobs, and you’ll become part of the largest network of professional accountants in the world. By doing Strategic Professional, as well as satisfying the practical experience element and completing the Ethics module, you’ll end up getting the world-leading ACCA designation. What’s included in an ACCA course subscription Tutor led knowledge and application modules: Delivered by our partner Kaplan, every module and topic has been through a detailed design process to make sure each area is explained clearly, and gives you the knowledge you need to pass your exams Integrated Workbook: Interactive learning guide that you will use alongside your online tutor led videos. The integrated workbook helps you keep all your notes in one place, making revision easier and more efficient Study Text: Kaplan ACCA Approved Ebook with full syllabus coverage Exam Kit: Kaplan ACCA Approved Ebook with hundreds of practice questions to get you exam ready Study programme: A guide to give you structure to your studies, bringing together all elements of your learning. Made by expert tutors, it will guide you through the whole syllabus Online practice questions: Interactive practice questions for every subject plus an auto marked mock exam. Realistic case studies provide context of how concepts will be seen in real life Tutor support*: Receive responses to your queries from a dedicated tutor team, all accountancy qualified and accountancy experts Mentor support*: You will have a designated mentor who will be with you throughout your studies making sure your course runs as smoothly as possible. Why choose an Eagle distance learning course? Distance Learning with Eagle provides you with great flexibility compared to a classroom course. You decide where and to study, fitting it around your family, work or other life priorities. It’s also cheaper, unlike classroom studying where you often pay a course fee for each level, an Eagle subscription gives you unlimited access to all levels of the ACCA qualification. Only pay for access for as long as you need it, with the option to pause anytime with no fees. Partnering with the best, you’ll always have access to market-leading interactive online content powered by Kaplan and ACCA-approved material from Kaplan Publishing, all-day, every day for as long as you subscribe. Your subscription includes all the online content you need to succeed, but if you want to supplement your learning with books, Eagle students get an exclusive 50% off hard copy study materials. We are one of the most experienced online distance learning providers, and our students’ success rate speaks for itself, consistently exceeding the national average. If you have any questions about studying with Eagle, or need some guidance on where to start, you can contact us for a free consultation.

Duration 4 Days 24 CPD hours This course is intended for This course is geared for experienced skilled Java developers, software developers, data scientists, machine learning experts or others who wish to transtion their coding skills to Scala, learning how to code in Scala and apply it in a practical way. This is not a basic class. Overview Working in a hands-on learning environment led by our expert instructor you'll: Get comfortable with Scala's core principles and unique features, helping you navigate the language confidently and boosting your programming skills. Discover the power of functional programming and learn techniques that will make your code more efficient,maintainable, and enjoyable to write. Become proficient in creating dynamic web applications using the Play Framework, and easily connect to databases with the user-friendly Slick library. Master concurrency programming with Akka, empowering you to build scalable and fault-tolerant applications that excel in performance. Enhance your testing skills using ScalaTest and ScalaCheck, ensuring the reliability and quality of your Scala applications, while having fun in the process. Explore the fascinating world of generative AI and GPT technologies, and learn how to integrate them into your projects,adding a touch of innovation and intelligence to your Scala solutions. If your team requires different topics, additional skills or a custom approach, our team will collaborate with you to adjust the course to focus on your specific learning objectives and goals. Discover the power of Scala programming in our comprehensive, hands-on technical training course designed specifically for experienced object-oriented (OO) developers. Scala is a versatile programming language that combines the best of both OO and functional programming paradigms, making it ideal for a wide range of projects, from web applications to big data processing and machine learning. By mastering Scala, you'll be able to develop more efficient, scalable, and maintainable applications. Fast Track to Scala Programming for OO / Java Developers is a four day hands-on course covers the core principles of Scala, functional programming, web application development, database connectivity, concurrency programming, testing, and interoperability between Scala and Java. Additionally, you'll explore cutting-edge generative AI and GPT technologies, learning how to integrate them into your Scala applications for intelligent suggestions or automation. Throughout the course you?ll explore the latest tools and best practices in the Scala ecosystem, gaining valuable knowledge and experience that can be directly applied to your day-to-day work. With 50% of the course content dedicated to hands-on labs, you'll gain practical experience applying the concepts you've learned across various projects, such as building functional web applications, connecting to databases, designing modular components, and implementing concurrency. Upon completing the course, you'll have a solid understanding of the language and its features, empowering you to confidently apply your new skills in data science and machine learning projects. You'll exit well-prepared to create efficient, scalable, and maintainable Scala applications, regardless of the complexity of your projects. Introduction to Scala Scala features and benefits Comparing Scala with Java and other OO languages Installing Scala and setting up the development environment Object-Oriented Programming in Scala Classes and objects Traits, mixins, and inheritance Companion objects and factories Encapsulation and polymorphism Functional Programming Basics Pure functions and referential transparency Higher-order functions and currying Immutability and persistent data structures Pattern matching and recursion Having Fun with Functional Data Structures Lists, sets, and maps in Scala Folding and reducing operations Stream processing and lazy evaluation For-comprehensions Building Web Applications in Functional Style Introduction to Play Framework Functional web routing and request handling JSON handling with Play-JSON Middleware and functional composition Connecting to a Database Introduction to Slick library Database configuration and setup Querying and updating with Slick Transactions and error handling Building Scalable and Extensible Components Modular architecture and design patterns Dependency injection with MacWire Type classes and type-level programming Implicit parameters and conversions Concurrency Programming & Akka Introduction to Akka framework and Actor model Actor systems and message passing Futures and Promises Supervision and fault tolerance Building Confidence with Testing Introduction to ScalaTest and ScalaCheck Unit testing and property-based testing Test-driven development in Scala Mocking and integration testing Interoperability between Scala and Java Calling Java code from Scala Using Java libraries in Scala projects Converting Java collections to Scala collections Writing Scala code that can be called from Java Using Generative AI and GPT Technologies in Scala Programming Overview of GPT and generative AI Integrating GPT with Scala applications Use cases and practical examples

Endometriosis masterclass. Two day practical theory and hands on course on all aspects of endometriosis management. Expert faculty and live surgical cases.

This HACCP Level 3 (Hazard Analysis Critical Control Point) course is essential for all managers, supervisors and business owners within all areas of the food sector if you want to keep your customers and your business safe. This course is also for anybody wanting to develop their careers with an internationally recognised qualification.

Workshop is designed to support participants in using the Six Stages Framework in Board development and Diversity, Equity and Inclusion