1241 Courses delivered Online

Customer Services Certification Level 3 From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team. The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law. Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them. What's Covered in the Course? Through this course, your staff will learn about: The basics of customer service, such as the terminology and the different types of customer service; What internal and external customers are and how to recognise them; The importance of how you present yourself and how to dress and behave in a way that impresses a customer; Why communication is so important in client interactions and how to communicate effectively; How to deal with a conflict to a customer's satisfaction; The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service; The best way to deal with an angry client and the best methods for controlling your emotions; How to know when a customer has crossed the line and when to stand up for yourself; How to deliver the best possible service, in order to consistently impress your company's customers. What are the Benefits of the Course? There are a range of benefits for your staff to gain, when they have successfully completed this course: Gaining a better understanding of how their customers think; Becoming a more valuable asset in their organisation; The ability to study at the time and from the place that best suits them; Upon completion of the course, they receive an industry-recognised and fully-accredited certification; Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.

🚀 Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! 🚀 Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario. Why Choose Difficult Workplace Conversation Level 2? Master the Art of Communication 🎨 Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all. Build Stronger Relationships 🤝 In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams. Boost Your Professional Confidence 💼 Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance. Stay Ahead in Your Career 📈 In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth. Who is this for? Professionals at all Levels: Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career. Team Leaders and Managers: Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success. Human Resources Professionals: HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment. Career Path Entry-Level Professionals: Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey. Mid-Level Managers: Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization. Senior Executives: Lead by example and cultivate a culture of open communication and collaboration to drive organizational success. Frequently Asked Questions (FAQ) Q: Can I take this course if I have no prior experience in difficult workplace conversations? A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills. Q: Is there ongoing support available after completing the course? A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course. Unlock Your Potential Today! Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace! Course Curriculum Module 1 Difficult Workplace Conversations. Difficult Workplace Conversations. 00:00 Module 2 Empathy and Managing Emotions. Empathy and Managing Emotions. 00:00 Module 3 Constructive Communication and Conflict Resolution. Constructive Communication and Conflict Resolution. 00:00 Module 4 Mediation and Communication Strategies. Mediation and Communication Strategies. 00:00 Module 5 Productive Work Environment and Team Building. Productive Work Environment and Team Building. 00:00

Course Overview Learn how to be kinder to yourself and find ways to cope with difficulties in life by taking this MBCT Based Self Compassion Development course. We can often place too much stress on ourselves in life and at work. With this training, you can discover the principles of MBCT (Mindfulness-Based Cognitive Therapy) and be capable of handling extreme or heightened emotions during any incident or event, improving your potential for productivity and reliability. This Self Compassion coaching will enable you to control inner harshness and self-judgement that can be harmfully internalised. Using expert tuition, you will be guided towards developing self-compassion and acceptance of your identity. Using thought defusion, reflection exercises, spirituality, and meditation, you will attain a more positive and content state of mind. This will help you overcome challenges and become a happier person during everyday interactions. Enrol now and be kind to yourself. This best selling MBCT Based Self Compassion Development has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth MBCT Based Self Compassion Development is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The MBCT Based Self Compassion Development is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The MBCT Based Self Compassion Development is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the MBCT Based Self Compassion Development, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the MBCT Based Self Compassion Development will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the MBCT Based Self Compassion Development to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Unlock the hidden recesses of your mind and rediscover forgotten memories in our comprehensive Masterclass on age regression. This masterclass offers a deep dive into the fascinating world of memory, exploring advanced techniques for memory regression and revivification through hypnosis. Whether you're a professional looking to expand your therapeutic toolkit or an individual curious about the potential of your own mind, this masterclass provides the knowledge and skills you need to harness the power of memory.

Did you know that creative writing offers a world of exciting opportunities? In the UK, professionals in this field can earn an average salary of £25,000 per year, making it a rewarding and fulfilling career choice. Unlock your potential and explore creative expression with our captivating bundle, "Creative Writing, Poetry Writing, Novel Writing, and Publishing." This comprehensive bundle brings together three transformative courses that will ignite your creativity, refine your writing skills, and guide you through the enchanting process of crafting captivating stories, evocative poetry, and compelling novels. Whether you dream of becoming a published author or simply want to explore the art of writing, this bundle is designed for you. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education, but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Creative Writing Poetry Writing Novel Writing and Publishing Learning Outcomes: Develop a solid understanding of the principles and techniques of creative writing, enabling you to craft engaging and captivating stories across various genres. Master the art of poetry writing, including poetic forms, imagery, and the use of language to evoke emotions and create vivid sensory experiences. Gain the skills to plan, structure, and develop compelling novel narratives, including character development, plot construction, and creating tension and conflict. Understand the manuscript submission process and navigate the publishing industry, whether pursuing traditional publishing or exploring self-publishing options. Cultivate a unique writing voice and style that resonates with readers, enhancing your ability to connect and engage with audiences. Develop a comprehensive understanding of the creative writing and publishing landscape, including industry trends, market demands, and opportunities for career advancement. Our captivating bundle, "Creative Writing, Poetry Writing, Novel Writing and Publishing," is designed to nurture your creative talents and guide you on a transformative writing journey. Embark on the "Creative Writing" course and immerse yourself in storytelling. Explore the elements of narrative structure, character development, and dialogue. Discover techniques to craft engaging openings, build tension, and create memorable endings. Through a combination of theory, practical exercises, and feedback, you will hone your writing skills and unleash your creative potential. In the "Poetry Writing" course, delve into the mesmerising world of verse. Explore various poetic forms, experiment with metaphor and symbolism, and learn to evoke emotions through language. Dive into the beauty of rhythm and sound, and express your innermost thoughts and feelings through the power of poetry. Guided by experienced poets, you will develop a deep appreciation for the nuances of poetic expression and refine your poetic voice. The "Novel Writing and Publishing" course is your passport to long-form storytelling. From developing compelling characters and constructing intricate plots to creating vivid settings and crafting immersive narratives, you will gain the skills and knowledge to bring your novel ideas to life. Navigate the publishing landscape, learn the ins and outs of manuscript submission, and explore the possibilities of traditional publishing or self-publishing. Enrol in our "Creative Writing, Poetry Writing, Novel Writing and Publishing" bundle today, and let your imagination soar to new heights. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Aspiring writers who want to explore and develop their creative writing skills. Individuals interested in the art of poetry and expressing themselves through verse. Fiction enthusiasts with a passion for crafting compelling novels. Those seeking guidance on manuscript submission and the publishing industry. Anyone who loves storytelling and desires to enhance their writing abilities. Career path Our course will prepare you for a range of careers, including: Novelist: £20,000 - £60,000 per year Poet: £15,000 - £40,000 per year Freelance Writer: £15 - £100+ per hour/project Editor: £20,000 - £50,000 per year Literary Agent: Commission-based earnings Creative Writing Instructor: £20,000 - £40,000 per year Self-published Author: Earnings vary based on book sales and marketing efforts Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Creative Writing absolutely free! Upon finishing Poetry Writing and Creative Writing and Publishing - Novel, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Explore the intricate facets of the human mind with our 'Human Psychology Essentials' course. From the biological basis of behavior to the complexities of emotions, delve into psychology's core topics. Understand learning, memory, and developmental stages while gaining insights into social dynamics, personality, and abnormal psychology. Uncover the mysteries of psychological disorders and therapeutic interventions. Join us on a captivating journey into the realms of thoughts, feelings, and behavior. Perfect for students, professionals, or anyone intrigued by the fascinating world of psychology.

Discover the ‘Shimuryo Zammai’ practices – the four limitless meditations. These practices offer a kinder and more compassionate way to live in the world, to be more loving, joyful, peaceful and compassionate towards ourselves and others.

Identify property opportunities, complete due diligence, know your numbers, build a plan to repeat for success.

We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect!  We are delivering the content online - Live!  Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support the development pathway of GP admin staff.  Just £79+vat pp for a half day workshop with resources. The first in the series is: Positive & Proactive Communication for Effective Call Handling This workshop will provide an opportunity to look at how we positively communicate with others - taking into account patients expectations, stereotypes, our role, and how to have the best interactions! We add value by discussing the importance of their roles, exploring how change impacts us and patients, and how we can choose to respond. We couple this with a deeper exploration of communication techniques that leads to a greater understanding of how we can communicate using positive intention & language. It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: The Heart Of The Surgery Changes & Choices Patient Experience Effective Communication Managing Other’s Emotions & Challenging Patients Importance of Signposting Keeping Motivated Creating New Habits We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk

***Unlock the Secrets of Behaviour Management: Understand Why People Do What They Do (and How to Guide Them Effectively)!*** A recent study by the National Education Association found that a significant portion of teacher stress stemmed from classroom behaviour management challenges. Behaviour management is a crucial skill for anyone working with individuals, especially in fields like education, social care, and even parenting. This course delves into the fascinating world of human behaviour, equipping you with the theoretical knowledge to understand why people behave the way they do and how to effectively promote positive behaviours. ***Want to Understand Why People Behave the Way They Do? Discover How to Manage Behaviour Effectively!*** Behaviour management challenges can be frustrating in any setting, from classrooms to workplaces and even at home. This course equips you with the theoretical foundation to navigate the complexities of human behaviour and develop effective behaviour management strategies. Learn to: Understand the fundamental concepts of human behaviour and basic psychological processes (behaviour management). Analyse the evolutionary perspective on behaviour management. Discuss the nature of human intelligence and its variations (behaviour management). Evaluate the role of learning and conditioning in behaviour modification (behaviour management). Explore the impact of emotions on cognition and behaviour management. Develop an understanding of emotional intelligence and its application in behaviour management. This Behaviour Management course provides a comprehensive theoretical foundation for understanding human behaviour and its application in behaviour management. We'll embark on a journey through the human psyche, exploring the interplay between biological, cognitive, and emotional factors that influence our actions. Module 01 lays the groundwork by examining human behaviour and basic psychological processes. We'll then delve into the evolutionary perspective on behaviour management in Module 02. Modules 03 and 04 explore human intelligence and its variations, while Module 05 sheds light on the power of learning and conditioning in shaping behaviour. Effective communication is key to successful behaviour management. Module 06 focuses on language and communication, while Modules 07 and 08 explore the world of emotions and their influence on cognition. We'll then delve into stress, anger, and conflict resolution in Module 09. The course culminates with Modules 10, 11, and 12, where we explore emotional intelligence, self-leadership, and the fascinating world of Neuro-Linguistic Programming (NLP) - all valuable tools for effective behaviour management. Behaviour Management Curriculum Breakdown of the Behaviour Management Course Course Curriculum: Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Management Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Behaviour Management course is ideal for: Teachers and educators seeking to create a positive and productive classroom environment (behaviour management). Social care professionals working with individuals with behavioural challenges (behaviour management). Managers and leaders looking to foster a harmonious and productive work environment (behaviour management). Parents seeking to understand and manage their children's behaviour effectively (behaviour management). Anyone interested in gaining a deeper understanding of human behaviour and its application in various settings (behaviour management). Requirements This Behaviour Management course is designed for individuals with a basic understanding of psychology. There are no prerequisites, but a willingness to engage with theoretical concepts is essential. Career path Understanding behaviour management can open doors to various rewarding careers, including: Teaching and Education Social Work Counselling and Psychotherapy Human Resources Management Childcare Leadership and Management Roles Youth Work Join us on this exciting journey of discovery and unlock the secrets to effective behaviour management! Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each